Exterior

Reviews of Sonesta Simply Suites Detroit Novi

3 out of 5
Sonesta Simply Suites Detroit Novi
42600 W 11 Mile Rd, Novi, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 171 out of 408 reviews" "
Rating 8 - Good. 129 out of 408 reviews" "
Rating 6 - Okay. 53 out of 408 reviews" "
Rating 4 - Poor. 25 out of 408 reviews" "
Rating 2 - Terrible. 30 out of 408 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

John, Batavia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old, not well kept. Problems with coffee makes, thermostat, and TV. Not fully equipped suite.
Stayed 2 nights in Mar 2024
Response from Jeremy - AGM on 18 Mar 2024
Dear John,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
A good place to stop and get some rest
Stayed 2 nights in Mar 2024
Response from Jeremy - AGM on 14 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okay

Asif

Disliked: Property conditions & facilities
Mattress was so lumpy I almost got a backache.
Stayed 2 nights in Feb 2024
Response from Jeremy - AGM on 28 Feb 2024
Dear Asif,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jeremy - AGM on 28 Feb 2024
Dear Mary,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jeremy - AGM on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Tod

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jeremy - AGM on 18 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Kashmir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeremy - AGM on 15 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Lawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeremy - AGM on 15 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Margaret

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a hidden gem. Rooms are large and quiet. They are super pet friendly and yet the rooms and lobby don’t smell like they are! The kitchen had nice and newer appliances and even a small oven which is a rarity in any of the kitchenette chains! Jeremy, the assistant manager, is always helping me figure out the best rates and how to get everything I need. He’s kind and a real asset for your hotel. The other manager, Joel, is also super helpful. Imari is a fabulous front end worker and goes above and beyond. Last but certainly not least, the housekeeper, Tiffany, is always checking on me and making sure I have everything I need. She is very attentive. There is on site laundry for guests, a little pantry if you need a quick snack or beverage and a small workout room. Room is heated with a thermostat for a better heat and cool than attached to the unit. It’s always cozy. Water pressure is great, too. I am so pleased that I found this place. You can pay extra to stay somewhere else but this is the best bang for your buck in the area.
Stayed 3 nights in Dec 2023
Response from Jeremy - AGM on 18 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service, great room
Room was very clean, service was friendly, and the bed was very comfortable.
Stayed 2 nights in Dec 2023
Response from Jeremy - AGM on 15 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t understand why the low ratings. It has been quiet, convenient, the staff has been super and the room is spacious and the appliances are nice and work perfectly. The bed is comfy, the icemaker and laundry area is well maintained. The lobby is decorated nice and is clean. Parking is plentiful. The 150 dollar deposit is excessive in my opinion but that is corporate set, not set by this hotel. Housekeeping is available when needed. All in all, a darn near perfect stay!
Stayed 7 nights in Nov 2023
Response from Jeremy - AGM on 12 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okay

Carla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First thing is I paid online and this is not a 5 star place but the deposit was $150, now I had to pay it because it was no refunds once booked and everything else was booked. The property had dead bugs everywhere and the rooms are not insulated very well. At 2:30/3am the people in the next room were so loud it was like they were in our room. Also the carpet in the elevator was really disgusting an instant turnoff but if you just need a place to stay it’s not that bad if u look over all that. It’s just not for me. I just need to plan better.
Stayed 1 night in Nov 2023
Response from Jeremy - AGM on 27 Nov 2023
Dear Carla,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Franna

Travelled with family
Room wasnt the cleanest and to take a cold shower in the winter is the worst. Other than that it was quiet. Ok for a 1 night stay.
Stayed 1 night in Nov 2023
Response from Jeremy - AGM on 13 Nov 2023
Dear Franna,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Yvonne

Travelled with partner
Disliked: Cleanliness, amenities
Kitchen was very dirty. Dishes, stove, glasses, coffee pot not washed. No toilet paper in bathroom. Entire room needed to be updated.
Stayed 2 nights in Oct 2023
Response from Jeremy - AGM on 29 Oct 2023
Dear Yvonne,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bait and Switch
Upon check in I was informed there would be a parking charge if I did not provide an email. I specifically book business hotels with no parking fees. I checked in the app- Free Parking was listed. When I went to the room, it had an odor- something like old cooking grease The odor extended to the hallway as well. I tolerated the room, as changing hotels would have been too much of a hassle.
Stayed 3 nights in Oct 2023
Response from Jeremy - AGM on 29 Oct 2023
Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Caryn

Travelled with family
Disliked: Property conditions & facilities
The hallways were dirty. The couch was gross. The pull out mattress was filthy. The desk attendants were pleasant.
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 7 Oct 2023
Dear Caryn,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Karen, Delta

Travelled with group
Disliked: Cleanliness
The staff was very friendly. The accommodations were adequate. Bed linens were clean, but you could tell that that the room hadn't been swept in a while. Coffee maker and coffee provided in the room, but no cups. We were able to get cups and creamers in the lobby so problem solved.
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 6 Oct 2023
Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great Stay.
Great Stay. 5 min away from 12 oaks and other shopping area's and places to eat. Could be cleaner and not smell like cigarette smoke.
Stayed 2 nights in Sep 2023
Response from Jeremy - AGM on 26 Sept 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Okay

Deborah

Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Deborah,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Poor

Willard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Shower curtains had mold on them room was not clean
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Willard,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Rosario, Quebradillas

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The Management service is above and beyond. They are doing what they can with what they have. My first night was very difficult because I got a room that wasn't properly clean or in proper condition. It had dirty bedsheets, the dishwasher was full of dishes, and the closet had no door. I called the front desk, and they changed the room in less than 10 minutes. The next day, Jeremy, the Manager on shift, interviewed me to apologize and make himself available for any unwanted or unpleasant future events.
Stayed 20 nights in Jul 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Rosario,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Justice

Disliked: Property conditions & facilities
Nothing
Stayed 2 nights in Sep 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Justice,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
The room we were given was very dirty. Spills on the kitchen floor, dirty dishes in the cupboard, dirty refrigerator with stuff left in it, hair on bathroom floor, carpet stains. I would never stay there again.
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 14 Sept 2023
Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Scott,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Good

Bee

Stayed 2 nights in Aug 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Bee, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Vera

Stayed 1 night in Aug 2023
Response from Jeremy - AGM on 22 Sept 2023
Dear Vera,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jeremy - AGM on 14 Sept 2023
Dear David, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Tyler

Stayed 4 nights in Aug 2023
Response from Jeremy - AGM on 5 Sept 2023
Dear Tyler,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Chanice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jeremy - AGM on 5 Sept 2023
Dear Chanice,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Shamik, Plainsboro

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poorly maintained
Stayed 4 nights in Aug 2023
Response from Jeremy - AGM on 5 Sept 2023
Dear Shamik,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia listing says repeatedly free parking and the staff told me it was not and i would charged $5 for the listed free parking. Not the amount but was not as listed. Then they over charged my card for the cost to stay by over $40 which i will call expedia about. This is the first time i have been charged more then listed by expedia obviously this hotel is a shady business. I will not stay here again.
Stayed 1 night in Aug 2023
Response from Jeremy - AGM on 5 Sept 2023
Dear Christopher,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Okay

Jeffery

Liked: Staff & service, property conditions & facilities
The tub was nasty. It had hair and scum in it. I took a picture. Along with the top of the refrigerator (at eye level) being dusty & a chip crumb on the floor all made me question the overall cleanliness of the room.
Stayed 2 nights in Aug 2023
Response from Jeremy - AGM on 16 Aug 2023
Dear Jeffery,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Good

Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
OK
Stayed 5 nights in Jul 2023
Response from Jeremy - AGM on 1 Aug 2023
Thank you

10/10 Excellent

Sorilbran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonesta's a great choice if you're visiting Metro Detroit. The room was nice, cozy - kinda like a tiny apartment. Bathroom was clean. The kitchen and living room area were clean as well. One thing: the frying pan is the tiny one - so if you plan to cook, keep that in mind. I only had one small pot and one tiny pan during both my stays. BUT the restaurant situation is great. Crumbl Cookie is in the plaza behind us and there's a really great selection of restaurants, including Kura - a revolving sushi spot where robots serve you your food. Staff was friendly and helpful.
Stayed 3 nights in Jul 2023
Response from Jeremy - AGM on 1 Aug 2023
Dear Sorilbran, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Jeremy - AGM on 28 Jul 2023
Dear Sharon,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Poor

Robert

Disliked: Staff & service, room comfort
There are much better choices than this place.
The concept is good. We had a one bedroom suite due to my wife’s illness which required her to rest several times throughout the day. It allowed me to move around in the rest of the unit without disturbing her. When signing in, we were told that housekeeping would come once each week. Being we were staying for three weeks, we assumed they would come twice during our stay. The first time they came they made the bed. They didn’t change the sheets, didn’t change the towels, didn’t vacuum, didn’t clean the toilet, didn’t do anything other than make the bed. The second week, they did not do anything. I got fresh towels, toilet paper and Kleenex from the office. I asked about housekeeping and they said that they would come. They didn’t. The furniture in the unit was terrible. The couch/hide a bed was the most uncomfortable couch I have ever sat on plus the fabric was very soiled. It was impossible to see the tv from the couch. The only other seating was the two straight dining chairs at the table. These were ok for use while eating but not comfortable for just sitting and talking, watching tv or reading. As I said, the concept is good. The location is good. Sadly, the implementation is terrible. The staff members I saw appeared to be totally uninterested in their job. They had no answers for any questions. They did keep the coffee made and found some towels and toilet paper when asked. When we are in the area again we will stay at a suites hotel again BUT IT WONT BE HERE.
Stayed 18 nights in Jun 2023
Response from Jeremy - AGM on 19 Jul 2023
Dear Robert,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Lowell

Stayed 2 nights in Jul 2023
Response from Jeremy - AGM on 19 Jul 2023
Dear Lowell,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Poor

Regina Nagy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean room, empty bathroom supplies, no front counter staff. I checked out and then remembered I left my phone charger and cord. No one came to the front counter to help me retrieve it. Would not stay here again.
Stayed 3 nights in Jul 2023
Response from Jeremy - AGM on 18 Jul 2023
I am very sorry to hear about the issues you encountered with your stay. We will be looking into these issues thoroughly.

2/10 Terrible

Carrie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a one night stay. The pictures on the website do not even come close to what the room actually looks like. Dirty, worn-out, 24 inch tv, dirty dishes, ants in the bed, smelled like smoke, urine around the base of the toilet. The cabinet doors under the sink were hanging by the hinges. 1/2 roll of toilet paper with no replacement. And even worse, my friends truck was keyed from one end to the other at some point. The staff was extremely rude. Limited pots, pans, dishes and silverware. Utterly disgusting.
Response from Jeremy - AGM on 5 Jul 2023
I am very sorry to hear about the issues you encountered with your stay. We will be looking into these issues thoroughly.

6/10 Okay

Carolyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed at this property several times before but this time we noted it was definitely downhill. The room wasn't thoroughly cleaned when we checked in. There was coffee in the coffee pot and I had to wipe down the counters. Our air conditioner and refrigerator did not work. The bathroom door didn't close. The only saving grace from a poor review is the staff responded quickly to each call we had to make. Not reported during our stay was that the hot water didn't work in the kitchen sink and the table to fold clothes in the laundry room was broken and not usable. We will look elsewhere on our next annual visit to the area.
Stayed 7 nights in Jun 2023
Response from Jeremy - AGM on 4 Jul 2023
Dear Carolyn,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Cheri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!
This hotel is disgusting, run down, dirty, and not worth the nightly rate of 150+. We moved to a hotel in the same parking lot and had an amazing stay. Friendly staff, clean rooms, pool, and breakfast included as well as saving $200 on our 4 night stay.
Stayed 2 nights in Jun 2023
Response from Veronica B on 23 Jun 2023
I am very sorry to hear that you had a bad experience. We will definitely be looking into these issues.

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Roomy, little kitchen
Stayed 1 night in Jun 2023
Response from Veronica B on 23 Jun 2023
Thank you

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying due to apartment renovation
It was conveniently located clise to my job
Stayed 3 nights in Jun 2023
Response from Veronica B on 28 Jun 2023
Thank you

6/10 Okay

Andrew, Holt

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was just ok. We could tell the shower wasn’t throughly cleaned because there was a used bar of soap still there. They room had coffee bags but no coffee pot. There were also still dishes (clean based on look) in the dishwasher. The stairwell to our room had a smell, and the walls seemed quite thin based on being able to hear basic conversation of other people in the hall or another room. The check in process was fine and staff friendly enough. They also offered the pool for use in the hotel next door if we wanted. We stayed on our room because it still met our basic needs and we were only sleeping and having a basic breakfast in our room. However, we wouldn’t choose to stay at this property again.
Stayed 2 nights in Jun 2023
Response from Veronica B on 23 Jun 2023
We are sorry to hear that your stay was not perfect. We will be addressing the items you mentioned.

8/10 Good

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to where I went for business ... good location ... many restaurants nearby ... safe area.
Stayed 1 night in Jun 2023
Response from Veronica B on 23 Jun 2023
Thank you

10/10 Excellent

Thuy

Travelled with partner
Great place with great price.
Stayed 1 night in Jun 2023
Response from Jeremy - AGM on 15 Jun 2023
Dear Kimberly, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Good

Angela

Stayed 7 nights in Jun 2023
Response from Jeremy - AGM on 16 Jul 2023
Thank you! We are thrilled to hear you had a great stay.

10/10 Excellent

Cody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, and the property was clean and well maintained.
Stayed 4 nights in Jun 2023
Response from Veronica B on 12 Jun 2023
Thank you! We are thrilled to hear you had a great stay.

8/10 Good

Kimberly

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The 2 bedroom suite was just what we needed to fit our family. The laundry room was filthy. The TV in the bedroom didn't work. It was such a daily hassle with the reservation. When I returned home I found I my credit card was charged 4 separate times, different rates each time--in addition to what I paid through Travelocity. Travelocity wouldn't assist me in straightening it out. Having trip insurance meant nothing. Despite the room size, paying 5 times isn't worth it. I thought booking through Travelocity would offer some measure of secruty with my reservations but it woefully didn't. I'm out of so much money.
Response from Jeremy - AGM on 2 Jun 2023
Dear Kimberly, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excellent

Darrin

Stayed 1 night in Apr 2023
Response from Jeremy - AGM on 2 Jun 2023
Dear Darrin, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM