Exterior

Reviews of Red Roof Inn Detroit - Plymouth/ Canton

2 out of 5
Red Roof Inn Detroit - Plymouth/ Canton
39700 Ann Arbor Road, Plymouth, MI

Reviews

7.2

Good

Rating 10 - Excellent. 242 out of 1001 reviews" "
Rating 8 - Good. 344 out of 1001 reviews" "
Rating 6 - Okay. 210 out of 1001 reviews" "
Rating 4 - Poor. 109 out of 1001 reviews" "
Rating 2 - Terrible. 96 out of 1001 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 20 Mar 2024
Hello Joseph,Thank you for choosing to stay at our Red Roof Inn Detroit - Plymouth/Canton. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Decent Clean Room
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 11 Mar 2024
Dear Douglas, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON regarding the decent clean room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Terrible

Markeyta

Travelled with family
Disliked: Amenities
The place had roaches
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 27 Feb 2024
Hello Markeyta,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire room smelled like smoke. When I told the front desk woman her exact words were “ this is a no smoking room but we can’t stop people from smoking” when I asked to be changed to a different room she said there’s no other rooms available.
Stayed 2 nights in Jan 2024
Response from Sharma RediResponse Specialist on 31 Jan 2024
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON were disappointed to see your 2/5 score. I am sorry your stay fell short of your expectations due to the odor you described in your room. Your satisfaction is important to Red Roof, so I am saddened to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Red Roof Management

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Antonio,RediResponse Specialist on 17 Jan 2024
Hello Javier, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Britny

Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on 30 Jan 2024
Hello Britny, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

ilirjan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on 14 Dec 2023
Hello Ilirjan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Ezri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 23 Nov 2023
Hello Ezri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was not in good condition
Stayed 3 nights in Nov 2023
Response from Olivia RediResponse Specialist on 16 Nov 2023
Hello Dan, Thank you for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I am disappointed that your experience fell short due to the unkept condition of the property. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure you experience is not repeated. Nevertheless, feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Sridhar

Disliked: Cleanliness, property conditions & facilities
Room heater was not working. Trash in the hallway. Access card was not programmed correctly and had to be reprogrammed on the second day again.
Stayed 2 nights in Nov 2023
Response from Olivia RediResponse Specialist on 7 Nov 2023
Thank you, Sridhar, for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I am disappointed to hear that the heater was not working, trash was in the hallway, the accessed card was not programmed correctly and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver clean and comfortable accommodations for all guests, it seems we have fell short with you. It is important for you to know that your voice is of tremendous importance to us, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Shirley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filty place to stay
Very unsanitary and a high risk to health.
Stayed 3 nights in Nov 2023
Response from Olivia RediResponse Specialist on 8 Nov 2023
Thank you, Shirley, for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. Please accept our apologies for the inconvenience caused by the issue you highlighted and assure you that this is not reflective of our usual standards. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sharma RediResponse Specialist on 24 Oct 2023
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Alan

Liked: Staff & service, room comfort
deadbolt on door was broken, would pop open on opening the door and would not lock once door was closed. Heat/AC didn't work either.
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on 20 Oct 2023
Dear Alan,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I am sorry that your experience did not meet your expectations due to the broken deadbolt on the door and HVAC unit you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Danay Batista

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe place to stay!
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on 20 Oct 2023
Dear Danay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I am happy to hear that you found our hotel to be clean and you felt safe resulting in a 5/5 score.Thank you again for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Craig

Stayed 2 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 6 Nov 2023
Hello Craig, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON . It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Hussein

Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 26 Sept 2023
Hello Hussein, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Sherry

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not what was promised
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on 2 Nov 2023
Dear Sherry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that it was not was promised. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Thank you for sharing your review and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Dennis

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice. My first room reeked of cigarette smoke, despite it being a non-smoking room, but they changed rooms for me without any issues. The recommendation for breakfast was Dunkin’ Donuts, however… the property, and the Hotel itself was run down and in desperate need of a facelift.
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 23 Sept 2023
Dear Dennis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I'm so glad we earned your 4/5 score. At Red Roof we are proud to know that the staff was nice. However, you indicated that you were unsatisfied with the odor in the first room, the upkeep of the property and all other concerns you mentioned. Your concerns will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Chris

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The later shift lady at the front desk was extremely welcoming and helpful. The facility smelled of cigarettes and drugs. There were blood drops on the sheets but other than that it was a hotel. The bed was comfortable and the workspace was utilized. There were plenty of places to eat and for the most part quiet.
Stayed 3 nights in Sep 2023
Response from Carla Red Roof Management on 20 Sept 2023
Dear Chris,We are sorry to hear your recent experience at the Red Roof Inn Detroit - Plymouth/ Canton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Jeanette

Liked: Cleanliness
Polite and kind at front desk. Rooms were clean and bed very comfortable.
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 18 Sept 2023
Dear Jeanette,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. I am glad to read that you were pleased with the cleanliness of the room, the comfort of the bed and the how polite the front desk staff were. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Jenna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells like smoke all around the room and property. The towels smelled like bleach and the comforter had cigarette burns holes all over. We bought fabric disinfectant and air freshener just to make sure we’d be okay for the two nights we had to stay. Neighbors all smoked throughout the property so couldn’t escape the smell unless we physically left the property.
Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on 18 Sept 2023
Dear Jenna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the smell of the towels were not to your liking, the comforter had cigarette burns holes and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Andrei

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely horrible. Do not stay here
Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on 18 Sept 2023
Dear Andrei,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Shahad

Stayed 2 nights in Aug 2023
Response from Sharma RediResponse Specialist on 23 Aug 2023
Hello Shahad, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Jus b

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay 👍
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on 5 Aug 2023
Dear Jus b,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. It’s great to hear that our property was most suitable for your accommodation needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and very friendly
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 1 Aug 2023
Hello Stephanie, We have high standards of hospitality and service at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON ,and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our great property and your insights regarding our very friendly staff. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Courtney

Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Management on 18 Aug 2023
Dear Courtney,Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Plymouth/Canton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Gregory

Stayed 3 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 20 Jul 2023
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Kandasamy, Fremont

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hair was in the towel. May not have washed. The chair was so dirty that I didn't use it. The A/C is too loud that disrupts the sleep
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on 19 Jul 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Plymouth/Canton. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the A/C being too loud that it disrupts the sleep, the chair was not clean and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms.
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on 19 Jul 2023
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/Canton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff and cleanliness of the rooms. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Oscar

Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 1 Aug 2023
Dear Tiara, We at the RED ROOF INN DETROIT - FARMINGTON HILLS are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Tianna RediResponse Specialist on 10 Jul 2023
Hello John,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Detroit - Plymouth/Canton. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna RediResponse Specialist

4/10 Poor

Travan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on 4 Jul 2023
Dear Travan,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
alright stay somewhat clean no real problems you get what you pay for. bed wasn't the cleanest underneath the sheets. But there weren't any bed bugs, so no complaints room had a weird smell to it but otherwise like I stated you get what you pay for. not cheapest hotel but not bad for what I paid. close to baseball fields we were at and Surprising quiet so no complaints really.
Stayed 2 nights in Jun 2023
Response from Diane Berini on 27 Jun 2023
Dear Samuel, Thank you for the review. I am glad to hear that you enjoyed your stay. I will be speaking with the staff to make sure housekeeping about the smell and the mattress issues. Even though they did not impact your stay, I still will be addresses those issues for the next guest. Thank you and see you in the future.

10/10 Excellent

Jeanette, Elk Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable good price for the room. Also there was a nice desk feature in the room. The end looked like it was relatively new. No tile coming up or dripping. This is one of the better small motels that I've stayed at in recent memory.
Stayed 1 night in Jun 2023
Response from Diane Berini on 27 Jun 2023
Dear Jeanette, Thank you for taking the time to write this wonderful review. I will make sure to pass this along to the staff. I am delighted to hear that you enjoyed your stay. Thank you and see you soon.

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on 9 Jul 2023
Hello Michelle,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Nicaury, Reynoldsburg

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Diane Berini on 20 Jun 2023
Thank you Nicaury for taking the time to review the Red Roof Inn. Thank you.

8/10 Good

Christina

Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on 9 Jul 2023
Hello Christina,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Suresh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I arrived pretty late as I booked the only room available. The staff was rushed and was too the point as she wanted to go home. Next day staff was much better. Hopefully the staff are more happier.
Stayed 1 night in Jun 2023
Response from Xao RediResponse Specialist on 15 Jun 2023
Thank you for sharing your feedback with us, Suresh. The team at the Red Roof Inn Detroit - Plymouth/Canton was pleased to know that you were fond of the staff on the next day. However, you made mention of the poor initial interaction with the staff. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

6/10 Okay

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
It's okay.
The receptionist was friendly and informative. I was in a single king bed size room and it was large, comfortable and well organized. Breakfast was a prepared to go bag of Costco like munchies.
Stayed 1 night in Jun 2023
Response from Xao RediResponse Specialist on 15 Jun 2023
Thanks for sharing your feedback with us, Michael. The staff at our Red Roof Inn Detroit - Plymouth/Canton appreciated your 6/10 score. You mentioned some highlights, such as our friendly and informative receptionist, along with our comfortable and well-organized rooms, which were pleasing to read.Thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRediResponse Specialist

2/10 Terrible

Kim nguyen

Stayed 1 night in Jun 2023
Response from Xao RediResponse Specialist on 13 Jun 2023
Hello Kim,Your review of the Red Roof Inn Detroit - Plymouth/Canton was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

2/10 Terrible

Mohammed

Stayed 1 night in Jun 2023
Response from Olivia RediResponse Specialist on 4 Jul 2023
Hello Mohammed, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 1/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. All the same, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Terri

Stayed 1 night in Jun 2023
Response from Toni-Ann RediResponse Specialist on 6 Jun 2023
Thank you for taking a moment to complete our survey, Terri. Myself and the staff appreciate this perfect score following your stay. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 Terrible

Alyssa

Disliked: Cleanliness, property conditions & facilities
Response from Xao RediResponse Specialist on 18 May 2023
Hello Alyssa,Your review of the Red Roof Inn Detroit - Plymouth/Canton was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back.
I wanted a sub $150 / night room for a quick business trip. I got $250 / night worth. It's an old motel, not a hotel. It's been remodeled very nicely. The 2 ladies & their dog running the office are 100% awesome & gave me a great recommendation for local pizza. 3 thumbs-up. 5 stars. Whatever the best ratings are. Thank you.
Stayed 1 night in Jan 2023
Response from Xao RediResponse Specialist on 16 May 2023
Hi Jeffrey,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Detroit - Plymouth/Canton with us. It was so rewarding to see that we earned your perfect score with our nicely done remodeling and our awesome staff that gave you great recommendations for pizza in the area. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

10/10 Excellent

Branden

Stayed 2 nights in May 2023
Response from Abigail RediResponse Specialist on 8 May 2023
Hello Branden,Thank you for taking a moment to complete our survey. The staff at the 5 Red Roof Inn Detroit - Plymouth/Canton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

8/10 Good

Peggy

Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 25 May 2023
Dear Peggy, We at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Christopher

Stayed 2 nights in Apr 2023
Response from Xao RediResponse Specialist on 10 May 2023
I appreciate the time that you took to share your sentiments with us, Christopher. Our team at the Red Roof Inn Detroit - Plymouth/Canton appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 30 Mar 2023
Hello Viktor,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Detroit - Plymouth/Canton appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

2/10 Terrible

Ramona

Stayed 2 nights in Feb 2023
Response from Diane Berini on 6 Apr 2023
Thank you for your feedback. As we are always striving for the best we may have fallen short. Unfortunately, there is no comments to what was not to standard. We apologize for any inconvenience and hope you give us another chance. Thank you.