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Rating 10 - Excellent. 1019 out of 1850 reviews" "
They need to make check in better. Instead of walking across the casino to check in and then walking back across the casino to get your room. And better parking
We enjoyed our stay
am planning future stays at this location
Philomena
Stayed 1 night in Jan 2024
10/10 Excellent
Jennifer
26 Mar 2024
Liked: Cleanliness
Jennifer
Stayed 1 night in Mar 2024
4/10 Poor
Nicole
Business traveller
26 Mar 2024
Disliked: Staff & service
The wifi did not work in the room, long line ups to check in or to speak to anyone at the desk, and no one answered the phone if you called the desk. No room service available, breakfast not available until 8 am at the restaurant. Walls thin so conversations in the adjacent room could be heard, as well as everything else.
Didn’t care for the long trek from parking garage to reception desk..no cream/ milk or sugar in room for coffe😟 Asked ( by email) sent to property for late check out at 12pm ,was told ok yet maid was knocking on door at 10:15 as her shift was ending and wanted to replenish our linens? Note posted in rooms says 3 days before changing linens, towels unless asked otherwise… Beds at Doubletree much more comfortable..Will walk to casino from there next time.
Michelle
Stayed 1 night in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your feedback, Michelle. We have passed on your comments to the hotel staff.
My stay as far as sights was good, Price is right was an amazing experience, and Ariius was an entertaining scene.
My only complaint would be the only night me and my wife actually tried to enjoy our room. Some idiot decided to break pictures in the hallway and fight with who ever he invited to his room. And after dealing with the loudness of him the staff came in the middle of the night and was loud with the cleaning of the glass. Destroyed our chances of a good night sleep before we had to head back out in the morning.
Wonderful service and staff. Alot of entrances we not available which made it difficult for smokers who did not want to be crowded in a smoking section within the casino... which was our choice we still walked ... just slightly inconvenient.
We're thrilled to hear that you enjoyed your stay at Caesars Windsor, Brian! We appreciate your positive feedback and hope to welcome you back again soon.
4/10 Poor
tina
Travelled with family
19 Mar 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
It was ok but I was charged $20 for parking & was charged more for for hotel fees. It has such a limited choice of foods no room service. And their slot machines are tighter than a you know what.
We appreciate your feedback, Kevin. If there is anything we can do to improve your experience, please don't hesitate to contact us. Thank you for choosing Caesars Windsor.
10/10 Excellent
Gurvinder
18 Mar 2024
Liked: Staff & service
Gurvinder
Stayed 1 night in Mar 2024
Response from Kiley Gray on 22 Mar 2024
Thank you for your feedback, Gurvinder. We hope to see you again soon.
Wonderful evening at concert with dinner Nero’s
And comfortable bed
Anthony
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Anthony! We hope to see you again soon.
6/10 Okay
Richard
Travelled with partner
16 Mar 2024
Disliked: Cleanliness
When you book for over three nights there are no housekeeping services. We had to call everyday for coffee and water to be replaced. Do not stay in the Augustus Tower if you plan on using the pool unless you want to walk across the entire casino each time.
Richard
Stayed 5 nights in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Richard! We hope to see you again soon.
Thank you for your feedback, Donald! We hope to see you again soon.
4/10 Poor
Brooklyn
Travelled with partner
15 Mar 2024
Liked: Property conditions & facilities
Disliked: Amenities
Getting greeted into the hotel was really nice, but I felt as if the entire time we were there because we were only 19 every younger person who checked her ID was very rude to us just let everybody else walk right past us who literally looked our age if they didn’t treat us like that I would’ve had a way better rating for this hotel but my bathroom was very dirty, the shower and the bathtub so I would say that this hotel is not very clean as well. I also never even got to use the pool after trying 14 different times to get there it was packed every single time I went at 9:31 night hoping to get in for the last 30 minutes and the staff member told me to get out of the bathroom because the pool is gonna be closing soon like it was just rude behavior there there was a couple nice staff members, but very little for how good of a hotel this is supposed to be.
Brooklyn
Stayed 2 nights in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Brooklyn. We appreciate you taking the time to provide us with your comments. We have shared these with our hotel management team for their awareness.
This hotel is beautiful, very clean the staff was so friendly and helpful when we got lost. The only issue we had was the parking lot was far from the front counter, so walking with our luggage it was hard. Other than that the hotel was amazing
Kay
Stayed 1 night in Mar 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Kay! We hope to see you again soon.
This property is very dated but functional as a casino hotel . It is a few minutes from the border tunnel crossing which makes it ideal for cross border shopping or other events .