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Reviews of Country Inn & Suites by Radisson, Des Moines West, IA

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1009 reviews" "
Rating 8 - Good. 300 out of 1009 reviews" "
Rating 6 - Okay. 113 out of 1009 reviews" "
Rating 4 - Poor. 53 out of 1009 reviews" "
Rating 2 - Terrible. 38 out of 1009 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was EXCELLENT! The gentleman at check-in arranged adjoining rooms for us, and our daughter-in-law & granddaughters, which worked perfect for us as it provided extra room and seating. Also, needed plates/napkins/forks and extra garbage bags, for a volleyball team pizza party, and staff was very accommodating. Oh and…COOKIES!!! Yay!!! ;) Yummy!!
Stayed 2 nights in Mar 2024

8/10 Good

Jessica

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the suite we got, very spacious and clean. The pool was also clean and safe. The only negative thing was a couple of maintenance things things. Will go back in the futre.
Stayed 2 nights in Mar 2024

4/10 Poor

Gregg

Travelled with partner
Trash still in room when we checked in. Caulking around tub and sinks cracked and old. Strange sounds coming from air ducts even when our unit was turned off. One USB port in whole room. Old and needed updating.
Stayed 2 nights in Mar 2024

6/10 Okay

michelle

Travelled with partner
Liked: Staff & service, amenities
Looks nice from the outside, but very old on the inside. Could barely get hot water.
Stayed 1 night in Mar 2024

6/10 Okay

Kaylee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great just was busy and loud the night there nothing they could do about it tho ultimately was a great stay. Bed wasn’t the most comfortable very hard
Stayed 1 night in Mar 2024

8/10 Good

Bob De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

DEBI

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Breakfast was decent- waffle was amazing Definitely recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was hot.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property. Very clean and updated rooms. Friendly staff. We will be return customers.
Stayed 1 night in Feb 2024

6/10 Okay

Tilly

Liked: Cleanliness, staff & service, amenities
Service was excellent, great location with nearby restaurants and shopping places. Spacious clean rooms. Only issue was working the tv, remotes didn’t work the best.
Stayed 2 nights in Feb 2024

8/10 Good

Natasha

Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a bit dated.
Stayed 4 nights in Jan 2024

10/10 Excellent

Martha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kaylee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the interstate and surrounding shopping.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nancy, MADISON

Stayed 4 nights in Dec 2023

8/10 Good

Karen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Xmas outing with family
The bath tub and toilet needed more attention as far as cleaning goes. Otherwise very happy with the accommodations! Great breakfast food choices for the average person. I’m gluten intolerant so few choices for me but that’s typical where ever I go. Only suggestion I have would be to include sour dough bread in the selection. Many GF people can tolerate that type of bread.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the first floor rooms with the roll in showers and the bathroom night light. Only suggestion would be adding some sort of nice chair for sitting. I like to sit and read before going to be. The "desk" metal chair worked - just saying the softer one would be nicer. All in all- I give everything a 5!
Stayed 1 night in Dec 2023

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just all around happy with everything. Good breakfast. Nice hot tub. Nice pool. Nice rooms would have been nice the little bit bigger TV but don't want to be the one that complains. Staff is very friendly
Stayed 2 nights in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Trista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sherri

Travelled with family
Liked: Property conditions & facilities
Very nice and the staff made it very easy to check on. Thank you Jeff and Matt
Stayed 1 night in Nov 2023

4/10 Poor

tonya

Travelled with family
Disliked: Cleanliness
Couldn't shower as the tub wouldn't drain, tv didn't work, hair on the "clean" sheets and hair in the bathroom.
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Breakfast was good for a free continental breakfast. Location to other amenities is a big plus.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

KELLY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

JAMES, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price.
Stayed 3 nights in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Gail

Church in was quick and easy. Rooms were very nice.
Stayed 1 night in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Cassandra

Travelled with family
Liked: Amenities, property conditions & facilities
Front desk was nice, hotel looked nice - only issue I had was the room smelled like old smoke when it says smoke free and the breakfast worker was kinda rude.
Stayed 1 night in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was at the hotel with a family member. She got her room cleaned every day, but I was told I had to request housekeeping if I wanted it.
Stayed 4 nights in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Country Inn & Suites is committed to providing high-quality customer service to all of us. guests. We hope to see you again in the near future.

8/10 Good

jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, a pool for the kiddos, pet friendly and free breakfast. Our only real issue was that the internet was kind of lousy - we were in the last room at the end of the hall but still…
Stayed 2 nights in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicer than most of the places that I have stayed at this year
Stayed 1 night in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Daniel

Travelled with family, Travelled with pets
I was not informed when I made the reservation that there would be. $50 cleaning fee for having my 10lb dog stay with me. They advertise pet friendly- but hide the cleaning fee. Should be acknowledged when booking the room.
Stayed 1 night in Oct 2023
Response from Managment on 10 Oct 2023
I am sorry for that unfortunate occurrence, I will bring that to Expedia attention, to see if they can better place the pet fee on there website.

8/10 Good

elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious bedroom. Very nice swimming pool.
Stayed 2 nights in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Water damage in bathroom, no working bathroom fan. Poor lighting in room... Pros...quiet
Stayed 2 nights in Oct 2023
Response from Managment on 11 Oct 2023
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Managment on 8 Oct 2023
Thank you for taking a moment to share your experience at Country Inn & Suites. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this Country Inn & Suites. The staff was friendly and the breakfast had many options. Many local restaurants - this is a great location when planning a Des Moines area vacation. We recommend!
Stayed 1 night in Oct 2023
Response from Managment on 8 Oct 2023
Thank you for taking a moment to share your experience at Country Inn & Suites. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for sharing a review of your recent experience. Our team here at Country Inn & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Phyllis

Nice for the price!
Stayed 1 night in Oct 2023
Response from Managment on 8 Oct 2023
Thank you for taking a moment to share your experience at Country Inn & Suites. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the stay
Very clean and new hotel. People were nice and helpful. We went during a kids event so the place was flooded with kids running and jumping around the property but that wasn’t the hotels fault. They were very professional
Stayed 1 night in Sep 2023
Response from Managment on 8 Oct 2023
Thank you for taking a moment to share your experience at Country Inn & Suites. We are so pleased to hear you found hotel to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good, not very good.
Unable to get shower working. Noticed paint was chipping. Breakfast was OK.
Stayed 1 night in Sep 2023
Response from Managment on 11 Oct 2023
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

6/10 Okay

Steve

Stayed 1 night in Oct 2023
Response from Managment on 8 Nov 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Country Inn & Suites is committed to providing high-quality customer service to all of us. guests. We hope to see you again in the near future.