Courtyard

Reviews of The Bristol Hotel

4.5 out of 5
The Bristol Hotel
DLF City Phase I, Gurugram, Delhi N.C.R

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 86 reviews" "
Rating 8 - Good. 32 out of 86 reviews" "
Rating 6 - Okay. 22 out of 86 reviews" "
Rating 4 - Poor. 11 out of 86 reviews" "
Rating 2 - Terrible. 5 out of 86 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

BHARTI

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, great location and very courteous staff. Excellent Customer service.
Stayed 3 nights in Mar 2024

8/10 Good

Vinod

Stayed 1 night in Apr 2022

8/10 Good

RAHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Staff was helpful, internet did not work , but they solved my issue by giving me a dongle , which helped big time. Staff is nice and pleasant. The hotel is very nice , but just a old property now. But no complaints. Very good location. I would stay here again.
Stayed 2 nights in Jan 2022

10/10 Excellent

vinit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NOT 5 star - Good conferencing but poor hotel room
Stayed at The Bristol Hotel for a 2-day conference booked from outside of India. Conference room was excellent: spacious, comfortable, excellent banqueting staff and service. AV system with screen and plasma TVs were good. Banqueting area by pool excellent. Reception and bar/restaurant staff helpful and friendly. Food in restaurant and bar was good. Problem was with my room which was tatty, shabby and uncomfortable. Bed was old, hard, uncomfortable mattress. Pillows under covers were covered with brown sweat stains from what looked like years of use from very many users. Sheets were greyed and although they looked laundered had marks or stains from long use. The room was cleaned daily but felt dirty and grubby. Bedside light was literally falling off the wall but fixed quickly by staff. The bathroom was tatty with the rack falling off the wall and rusty fixtures. I slept no more than 2-3 hours each night due to combination of the uncomfortable bed and the loud noise in the corridor in the early hours, chatting in next door room until middle of the night and mechanical vibration humming/buzzing noise that started at 2 am constantly for hours. Poor sound insulation from next door and corridor. This hotel is listed as 5 star but is certainly not 5 star by European or US standards. If a similar conference was held here again, I was definitely stay elsewhere. The hotel is well located for use of the excellent Delhi Metro so would be convenient for staying elsewhere.
Stayed 3 nights in Feb 2020

6/10 Okay

Vijay

Good
Property is very old but staff is very nice nice stay
Stayed 1 night in Feb 2020

10/10 Excellent

Siddhartha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and facility
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Good location. Clean and comfortable stay. Amenities not up to the mark. Charging points not up to the mark.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
worst hotel ever... never ever gonna stay there again.
Stayed 1 night in Oct 2019

10/10 Excellent

KUNAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Easy Check in - Centrally located Nice updated rooms
Stayed 1 night in Sep 2019

8/10 Good

SANJAY

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in Gurugarm
Good place overall, fair wifi, good service, clean and comfortable. The location is not super-central, and the pool is under renovation.
Stayed 3 nights in Mar 2019

8/10 Good

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good Business Hotel
Staying in Bristol is always very comfortable because of its location and nearby malls. Breakfast spread in Bristol is also a BIG PLUS when you want to stay there during your business trip. Its location also suits for Automotive Customer towards Manesar and Faridabad. Rooms are very spacious, Neat and clean.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
It was just OK. Nothing to fantastic. The pool was under repair.
Stayed 4 nights in Feb 2019

2/10 Terrible

Mohammad Masudur Rahman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fake 4/5 star hotel
It was horrible experience. The furniture were age old. You will always hurt yourself while opening the Almirah. The electric kettle were all rusty. Even the changed once and replaced one was also same condition. The rooms are very dark. The TV remote wasn't working. Wifi was there, but no internet. I was confused whether the Central Air-Con was working or not. It definitely didn't change the room temperature. There wasn't any remote for that even. I was confused whether the walls are very thin or any other problem, I could clearly hear people to my next room. The foods were also awful. The in-room dining menu was expensive and tasted half-cooked and you won't find any other restaurant in near by walking distance. Also, in the breakfast dining, the waiters were lose as hell. The tables were dirty, out of cutlery and no one was paying attention. Finally, I clearly mentioned them while checking-in that, I am on business trip and they should invoice accordingly. While checking-out, they only provide me the food bill and no invoice for accommodation. This guys seriously lacks professionalism and definitely not recommended for someone who is travelling Delhi for business purpose. They will seriously make your whole trip painful.
Stayed 4 nights in Feb 2019

10/10 Excellent

Pawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good like home every thing update and almost good experience
Stayed 1 night in Oct 2018

6/10 Okay

Sorabh

Liked: Staff & service
Disliked: Room comfort
THE BRISTOL HOTEL - GURUGRAM
Very Average for the price charged.
Stayed 1 night in Aug 2018

8/10 Good

SANJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Sushil Chaubey on 26 Jun 2018
Thank you for your valuable feedback!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, very good location near all ementies & restaurant etc
Stayed 1 night in Mar 2018

6/10 Okay

Maung Htay

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
This should not be a 5 stars hotel
Room is big enough for delux but not clean enough. I have stayed in other 4 stars hotel in New Delhi before. The service at there is better than this one. No in-room slipper. No toothbrush and toothpaste. Empty toilet paper roll when checkin. Not many international choices for breakfast.
Stayed 2 nights in Mar 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Dr Vikram , Lucknow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good the staff is really helpful
The hotel is in very good location and rooms are very comfortable , hotel staff is very friendly,
Stayed 1 night in Jan 2018

8/10 Good

MANOHAR

Liked: Cleanliness, staff & service, room comfort
Very helpful staff especially the night duty manager
Internet connection in my room was poor but good in diner, reception and other places. I extended my stay for three additional nights
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Close to malls
We had a good time except small things. Rooms were little small and had to pay extra charges for my 10 years old daughter which I think could have waived off.

10/10 Excellent

Reijo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The pictures don't show it all, but it's nice
Decent place. Strangely empty. 24 hr buffet was not actually stocked 24 hrs. WiFi was kind of an annoying setup to connect to but it works. The area seemed to be further then I imagined from the airport and there isn't much a tourist would want to see locally. Otherwise our room was clean and comfortable. No real issues.

6/10 Okay

Prakash

Disliked: Staff & service

8/10 Good

solo traveler, E

Liked: Staff & service
Nice location
Very helpful staff and the location is centered to many places
Response from Deepika Rawat on 18 May 2016
Dear Guest, Greetings from The Bristol Hotel,Gurgaon! We would like to thank you for sharing your valuable feedback. We are glad that you liked the hotel location & staff. It is very important for us that our guests has ever lasting memories of their experiences with the Bristol Hotel, Gurgaon. We value your feedback & look forward to see you soon. Kind Regards, Deepika Rawat Reservation Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad treatment.. Never ever stay again...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever..not worth a penny
This is the worst hotel I have ever stay.. The rooms were dirty and very bad smelled... I have changed 3 rooms and in the end also I have told by hotel that they have only this... There were big cockroaches in the rooms..bathrooms were stinking and flush was not working and many more things.

8/10 Good

Mechanic, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A boutique hotel
More suitable for leisure stay, the facilities & amenties are ok, wifi & breakfast decent

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Disappointing.
The bathtub has some stuff/coating peeling off in several places, looking really tacky. The internet was too slow to of any use at all. The service people grudgingly agreed to 'upgrade' the internet, but that only made it worse. The location is good, the the hotel is truly sad for the price.

4/10 Poor

Arun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Not good

8/10 Good

KAM FAI GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Pretty good location but needs upgrade
This hotel is pretty old, one of the oldest in Gurgaon and the room's condition does show that. Not talking about all the rooms in the hotel but in my room, there was dampness on the wall and everyday, wall paint was falling on my stuff, there was a wooden/plastic shutter in the bathroom and it was broken, no alarm clock/ipod dock in the room, wall plug etc. were broken. Also the hotel has weird policy that no visitor can come to see you after 6:00 PM, so if you've friends in town, plan to meet them outside the hotel otherwise you'll be embarrassed in front of your friend when the hotel staff will deny you from taking them to your room. Hotel staff are very polite, they will say "No" to most of the things you ask for, but they say very politely and they will sorry also because they are not able to help. Breakfast was good, served hot, couldn't try onsite restaurant as as I was mostly out during lunch and couldn't try dinner as I was meeting my friends outside hotel because of hotel's weird policy. Overall, I'll NOT recommend this hotel to anyone specially when there are so many alternatives. If you don't find any other newer hotels during your stay then its ok to stay there, hotel's location is pretty good and you've many malls at walking distance to spend your evening and try some local restaurants.

4/10 Poor

Vijay

Liked: Cleanliness, room comfort
Disliked: Staff & service
All good but pathetic WIFI
WIFI was pathetic in the hotel. I had booked a room with a higher price simply because it had WIFI included in it. I regret doing it, I had to follow up more than 3 times to get the WIFI working & it was very slow It's the lifeline for people who are travelling on business! Wouldn't recommend this for business travellers

4/10 Poor

Anil, jain

Disliked: Cleanliness, property conditions & facilities, room comfort
Avrage
Staff needs lot of training I would rate this hotel budget to medium budget hotel
Response from Deepika Rawat on 7 Aug 2015
Dear Guest, Greetings from The Bristol, Gurgaon!!! Please accept my sincere apologies for the inconvenience caused to you. Please allow me to share with you that all the responses to guest comments are customized and specifically address the mentioned feedback. Every feedback that is posted on the TripAdvisor is shared with all the members of our hotel team, basis which corrective action and required training is initiated. We value your feedback and do look forward to welcoming you back at The Bristol Gurgaon. Warm Regards, Deepika Rawat Reservation Manager

8/10 Good

Neeraj, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good business hotel
Bristol hotel is overall a good place to stay, slightly old structure but it is clean and neat. Neighbourhood is populated with Malls, so shoppers can have good time roaming around.
Response from Deepika Rawat on 10 Oct 2015
Dear Guest, Thank you for taking time out to provide your valuable feedback. It gives us an immense pleasure to see that you have enjoyed your time with us. Your positive thoughts about the hotel are deeply valued and I am sure that these will go a long way in encouraging us to strive for higher levels of excellence. Thank you once again for recommending us and we look forward to welcome you back at the hotel. Warm Regards, Deepika Rawat Reservation Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sumanta, Calcutta

Liked: Cleanliness, staff & service, room comfort
Good hotel in Gurgaon
Located right next to the Sikanderpur Metro station in Gurgaon, Bristol hotel combines locational advantage with an old world charm. The rooms are spacious and have all amenities, and there is even a bathtub in the bathroom. The food is quite good as well, though it won't win any culinary awards. Service is efficient. Overall the hotel is a good choice for both the business and leisure traveller.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
no value for the money charged
The overall service received is not very good. The check-in counter is not managed properly. The condition of the hotel is not very good and not maintained very well. It is not worth the money charged for rent.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very old property
not very good for the price. room service is good. overslept for the breakfast. swimming area is nice. its alright for 5000 a night. staff is very cold. led tv is small. rooms unkept.

4/10 Poor

vanessa, Melbourne

Disliked: Staff & service
Really Poor Service
I didn't enjoy staying at the Bristol Hotel at all. First, the staff were extremely rude and unhelpful. The concierge refused to order me a taxi because I stated that I did not want to use the car service that the hotel provided. The reason that I didn't want to use the car service was that I used it once to go to a medical appointment and it was extortionately expensive and the driver had no idea where he was going and had to stop to ask for directions multiple times - as such I was nearly half an hour late for an appointment. When I complained to the customer service manager she was also very unhelpful. The room itself was quite nice however my fridge didn't work properly. The pool was also extremely dirty. A large number of pigeons seem to have taken up residence in the pool area and therefore there is pigeon mess all over the area and they even bathed in the water - extremely unsanitary. I will not stay here again nor recommend it to others.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Budget hotel for business trip
I moved here bcos my other hotel was sold out, its a decent budget hotel. The lobby is strange, you need to take an elevator from the entrance to the lobby..property is old and looks rough but the lobby and the rooms are well kept. Good service & decent room service menu(small but enough for business trip). Would stay again if I had to stick to a lower budget, bcos it works. Internet service was good during the one night stay. Checkout took longer than expected, there was only guy there to check out at 9am which is not very good planning since there was a Q of guests wanting to get out to work by that time

4/10 Poor

Bus traveller, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Typical mid range Indian hotel
Showing its age in parts, but kind of charming. Staff are good. Restaurant has nice Indian food, but it is dark with loud Indian band, which is not great for tired business travellers. WiFi is OK if you ask for an AP in your room. I had a cold shower one morn. Laundry folded my shirts despite asking for hanging, so I went to work with creases.

8/10 Good

vineet, bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good hotel, close to the shopping malls and restaurants. Clean and spacious rooms
Response from Deepika Rawat on 11 Oct 2014
Dear Guest, Greetings from the Bristol Hotel Gurgaon !!! We would like to thank you for choosing to stay with us at gurgaon and for writing a review & sharing it. We are delighted to know that you enjoyed your stay with us. We value your feedback and do look forward to welcoming you back at the Bristol hotel soon. Warm Regards, Deepika Rawat Reservation Manager The Bristol, Gurgaon

10/10 Excellent

oneil, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we enjoyed our stay.The staff was very helpfull and extreamly courteous.we recomend this Hotel to all Australiens visiting Delhi.

6/10 Okay

Terence, Hong Kong

Unstable WiFi connectivity

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort