Exterior

Reviews of DoubleTree by Hilton Gurugram Baani Square

5 out of 5
DoubleTree by Hilton Gurugram Baani Square
Sector 50, Gurugram, Delhi N.C.R

Reviews

8.2

Very good

Rating 10 - Excellent. 70 out of 175 reviews" "
Rating 8 - Good. 68 out of 175 reviews" "
Rating 6 - Okay. 22 out of 175 reviews" "
Rating 4 - Poor. 9 out of 175 reviews" "
Rating 2 - Terrible. 6 out of 175 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Diamond Bar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff made the stay very enjoyable. From the security guards, to the busboys, to the wait staff, chefs and cleaning personnel, everyone was friendly, efficient, accommodating and respectful. Honestly, the room was what I would expect, but the staff is truly what made the experience memorable.
Stayed 4 nights in Mar 2024
Response from Jai Chugh on 27 Mar 2024
Dear Richard,Greetings!Thank you for giving us perfect feedback.We are delighted to learn that you had a wonderful stay at DoubleTree by Hilton Gurugram Baani Square.We shall pass on your words of appreciation to our star team whose warm hospitality made your visit memorable.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

8/10 Good

Sundeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property has some great attributes and would recommend. Starting to show signs of refurbishment required. Overall good staff and hotel.
Stayed 1 night in Feb 2024
Response from Jai Chugh on 20 Feb 2024
Dear Sundeep, Greetings! It was a pleasure to have you at DoubleTree by Hilton Gurugram Baani Square. It is indeed very heartwarming to learn of your enjoyable stay and that our hotel & hospitality exceeded your expectations. We have noted your feedback on the upkeep of the hotel. We would like to assure you that we are constantly working towards feedback to enhance guest experience.We thank you for your valuable feedback and we look forward to the pleasure of welcoming you back soon.Warm regardsJai Chugh General Manager

6/10 Okay

Manjinder

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jai Chugh on 11 Feb 2024
Dear Manjinder,Greetings!Thank you for sharing your valuable feedback. We are sorry to learn that your experience was not as per your desired expectations. Please accept our apologies for the inconvenience caused. However, we would like to know that details of your dissatisfaction as it will help us serve you better next time.Look forward to hearing from you!Kind regards,Jai Chugh General Manager

10/10 Excellent

Shruti

Stayed 4 nights in Jan 2024
Response from Jai Chugh on 27 Mar 2024
Dear Shruti,Greetings!Thank you for giving us perfect feedback.We are delighted to learn that you had a wonderful experience at DoubleTree by Hilton Gurugram Baani Square.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

10/10 Excellent

HIRENKUMAR

Stayed 1 night in Jan 2024
Response from Jai Chugh on 9 Jan 2024
Dear Hiren, Greetings! Thank you for sharing your valuable feedback. We are delighted to learn that you had a wonderful experience at DoubleTree by Hilton Gurugram Baani Square. Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for. We look forward to the pleasure of welcoming you back soon. Warm regards Jai Chugh General Manager

10/10 Excellent

Sameer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. value for me
Stayed 3 nights in Dec 2023
Response from Jai Chugh on 8 Jan 2024
Dear Sameer,Greetings!Thank you for sharing your feedback.We are delighted to learn that you had a wonderful experience at DoubleTree by Hilton Gurugram Baani Square & found our hotel & hygiene to your liking.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

10/10 Excellent

Arijit

Stayed 2 nights in Nov 2023
Response from Jai Chugh on 13 Nov 2023
Dear Arijit,Greetings!Thank you for giving us perfect ratings.We are delighted to learn that you had a wonderful experience at DoubleTree by Hilton Gurugram Baani Square.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

10/10 Excellent

Sunita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jai Chugh on 30 Oct 2023
Dear Sunita,Greetings!Thank you for giving us perfect ratings.We are thrilled to learn that you had a wonderful experience at DoubleTree by Hilton Gurugram Baani Square.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

4/10 Poor

Sajni Kunhikannan

Stayed 9 nights in Sep 2023
Response from Jai Chugh on 30 Oct 2023
Dear Sajni,Greetings!Thank you for sharing your valuable feedback. We are sorry to learn that your experience was not as per your desired expectations. Please accept our apologies for the inconvenience caused. However, we would like to know that details of your dissatisfaction as it will help us serve you better next time.Look forward to hearing from you!Kind regards,Jai Chugh General Manager

6/10 Okay

Aditya, Faridabad

Travelled with group
Disliked: Property conditions & facilities
Renovation work was ongoing which looked bit unnecessary during peak hours at the entry gate. There was unnecessary confusion and chaos at the time of check-in
Stayed 1 night in Jul 2023
Response from Jai Chugh on 7 Aug 2023
Dear Aditya,Greetings!Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square & sharing your valuable feedback with us.We strive to provide our guests with a comfortable and enjoyable experience, and we apologize that we fell short in your case. We take all feedback seriously and we will review the areas that you have highlighted to see how we can improve to make your next visit comfortable with us.We hope that you would give us another opportunity to show you what our hotel is truly capable of. If you plan to visit us again, please do not hesitate to contact us directly so that we can ensure that your next stay meets your expectations.Thank you for your feedback and for choosing our hotel for your stay.Warm regardsJai ChughGeneral Manager

10/10 Excellent

Subah

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here before and as always loved my entire stay. The whole team takes really good care of their guests. A special mention would be Maan Singh & Deepali.
Stayed 4 nights in Jun 2023
Response from Jai Chugh on 27 Jun 2023
Dear GuestGreetings!Thank you for giving us perfect ratings.We are elated to learn that you had a wonderful stay at DoubleTree by Hilton Gurugram Baani Square and found staff hospitality to your liking.We shall pass on your compliments to our star performers, Maan & Deepali whose hospitality won your heart and made your visit memorable.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

4/10 Poor

Toshi

Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from Jai Chugh on 24 May 2023
Dear ToshiGreetings!Thank you for sharing your feedback with us. We are sorry to hear that you did not have a positive experience during your stay at DoubleTree by Hilton Gurugram Baani Square.We would like to assure you that we take all feedback seriously and are constantly working to improve our offerings. If you could provide us with more specific details about your experience, we would be happy to look into the issue and take appropriate action.Thank you again for sharing your thoughts with us. We hope to have the opportunity to serve you better in the future.Warm regardsJai ChughGeneral Manager

8/10 Good

Amit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, hospitable staff, decent restaurant
Stayed 7 nights in Apr 2023
Response from Jai Chugh on 29 Apr 2023
Dear Mr. Amit,Greetings!Thank you for giving us perfect feedback!We are thrilled to learn that you had a wonderful dining experience at DoubleTree by Hilton Gurugram Baani Square.Your warm compliments on hygiene standards, staff hospitality and restaurant have been well noted and shared with the team. Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

8/10 Good

Amit

Stayed 1 night in Apr 2023
Response from Jai Chugh on 29 Apr 2023
Dear Mr. Amit,Greetings!Thank you for sharing your valuable feedback with us.We are thrilled to learn that you had a wonderful dining experience at DoubleTree by Hilton Gurugram Baani Square. Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

10/10 Excellent

Tajinder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We had a lovely time the staff were amazing we would like to mention the members of staff that offered exceptional service Irfan the chef. Navneet & Meet and also the reception staff Ritesh . They all worked behond there duties The food was amazing we will definitely stay there again .
Stayed 2 nights in Mar 2023
Response from Jai Chugh on 21 Mar 2023
Dear Mr. Tajinder,Greetings!Thank you for giving us perfect feedback!We are thrilled to learn that you had a wonderful dining experience at DoubleTree by Hilton Gurugram Baani Square.Your warm compliments for our star performers, Chef Irfan, Navneet, Meet and Ritesh have been well noted and shared with the team. Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

10/10 Excellent

Sumit

Liked: Cleanliness
Response from Jai Chugh on 20 Mar 2023
Dear Mr. Sumit, Greetings! Thank you for giving us perfect feedback. It is indeed very heartwarming to learn that you enjoyed your stay at DoubleTree by Hilton Gurugram Baani Square. Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for. We look forward to the pleasure of welcoming you back soon. Warm regards Jai Chugh General Manager

8/10 Good

Vijay

Stayed 2 nights in Jan 2023
Response from Jai Chugh on 10 Jan 2023
Dear Mr. VijayGreetings!Thank you for giving us perfect feedback!It is indeed very heartwarming to learn that you enjoyed your visit at DoubleTree by Hilton Gurugram Baani Square.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property and Staff
The staff is incredibly friendly at your service to assist with literally any need. We chose the hotel in part because of there being two bars & 24-hr room service anticipating the need of both after a 15 hour flight from the U.S. and they were so accommodating as to keep the bar open longer for us. The limited night menu includes 4 kinds of pastas (I had the fettuccine Alfredo and it was terrific), several sandwich options, excellent French fries & burger choices, salads & fruit so rather extensive, really! Food was delivered promptly and hot to our nicely appointed room with a huge tv, multiple outlet options for device charging and it was clean and inviting, included a chair and ottoman in addition to the desk and bed. While we were there only for a night the room had an impressive amount of space to unpack and hang things (not at all like the tiny European rooms!) and was equipped with a quick-heating coffee pot and other amenities ones accustomed to finding. The one caveat to mention is the “airport shuttle”, while available is actually a driver service that costs 24 INR for the vehicle (not per person) and absent lanes dedicated to hotel shuttle pick-up at the airport, it’s probably a good thing. Our driver met us at the airport and escorted us through to the public parking garage where his car was parked and drove us to the hotel. All in all VERY reasonable given the “fare” amounted to like $24 in total for 2 people. Oh yeah - DoubleTree cookies too!
Stayed 1 night in Nov 2022
Response from Jai Chugh on 29 Nov 2022
Dear Ms. LauraGreetings!Thank you for giving us perfect feedback!We are thrilled to learn that you had a memorable stay at DoubleTree by Hilton Gurugram Baani Square.Your warm compliments on room, food, service, staff and our warm DoubleTree Cookie have been well acknowledged and cherished by all of us.Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for.We thank you for your valuable feedback and look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

10/10 Excellent

Deepankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Very clean, nice food options.
Stayed 1 night in Oct 2022
Response from Jai Chugh on 10 Nov 2022
Dear Mr. Deepankar,Greetings!Thank you for giving us perfect feedback!We are pleased to note that you had a wonderful stay at DoubleTree by Hilton Gurugram Baani Square. Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for and exceed your expectations for future visits.Your compliments on the property, cleanliness and food options have been well acknowledged and shared with the team.We thank you for your valuable feedback and look forward to the pleasure of welcoming you back soon.Warm regardsJai ChughGeneral Manager

10/10 Excellent

Subah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room,food,staff were all very good. The staff were all very friendly and helpful. They made sure that I felt comfortable during the entire stay.I would want to mention Rajjab & Asim who were super hospitable. Had a great experience.
Stayed 4 nights in Aug 2022
Response from Jai Chugh on 22 Aug 2022
Dear Guest, Greetings of the day! It was a pleasure to have you at DoubleTree by Hilton Gurugram Baani Square. It is indeed very heartwarming to learn of your enjoyable stay and that our services exceeded your expectations. We thank you for your valuable feedback and will pass on your words of appreciation to the team.We look forward to the pleasure of welcoming you back soon.Warm regardsJai Chugh General Manager

6/10 Okay

ATUL

Stayed 3 nights in Jul 2022
Response from Jai Chugh on 21 Jul 2022
Dear Guest, Greetings of the day! It was a pleasure to have you at DoubleTree by Hilton Gurugram Baani Square. It is indeed very heartwarming to learn of your enjoyable stay. We thank you for your valuable feedback and we look forward to the pleasure of welcoming you back soon. Warm regards Jai Chugh General Manager

10/10 Excellent

Sajid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good and they have maintained that standard
Stayed 1 night in Jul 2022
Response from Jai Chugh on 4 Jul 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we look forward to the pleasure of welcoming you back soon. Kind regards, Jai Chugh General Manager

4/10 Poor

Sharon

Stayed 1 night in May 2022
Response from Jai Chugh on 14 May 2022
Dear Guest, Greetings of the day! Thank you for sharing your valuable feedback of your recent stay experience with us. Kindly accept our sincere apologies for the disappointment caused. It is most unfortunate that we were unable to provide you with the seamless experience, that our brand is renowned for. We would be grateful if you could share details of your experience as this will help us improve our services. Our utmost priority is to provide you with elevating experiences with enhanced safety and hygiene protocols implemented at all guest touchpoints. We look forward to welcoming you back soon at DoubleTree by Hilton Gurugram Baani Square. Warm regards Jai Chugh General Manager

4/10 Poor

Amit

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Expected the property to uphold Hilton’s brand name. But the state of rooms was deeply disturbing. Unclean towels and non-spacious rooms were just the beginning. The utensils at breakfast buffet were nasty as well. My companion found something red stuck to the bottom (inside) of his coffee mug. While at the breakfast buffet, some random guests came and asked me if they could sit with me. When I refused they were pissed about it. It was a fish market at the buffet and I am Sad I overspent on this hotel. Never again!
Stayed 2 nights in Apr 2022
Response from Jai Chugh on 9 May 2022
Dear Guest, Greetings of the day! Thank you for sharing your valuable feedback of your recent stay experience with us. Kindly accept our sincere apologies for the disappointment caused. It is most unfortunate that we were unable to provide you with the seamless experience, that our brand is renowned for. Please be rest assured that we will look into the matter and escalate the same with the concerned team. Our utmost priority is to provide you with elevating experiences with enhanced safety and hygiene protocols implemented at all guest touchpoints. We look forward to welcoming you back soon at DoubleTree by Hilton Gurugram Baani Square. Warm regards Jai Chugh General Manager

4/10 Poor

Garima

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

8/10 Good

Abhisheik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, courteous staff, tasty food but services seems to be a bit over priced. One thing that was irritating was paid wifi access.
Stayed 9 nights in Mar 2022
Response from Jai Chugh General Manager on 17 Apr 2022
Dear Guest, Greetings of the day! It was a pleasure to have you at DoubleTree by Hilton Gurugram Baani Square. It is indeed very heartwarming to learn of your enjoyable stay and that our service and facilities exceeded your expectations. We thank you for your valuable feedback and take great pride in sharing it with the team. We would like to take this opportunity to thank you for adhering to and cooperating with our hygiene and sanitization measures and protocols that are a part of our Hilton CleanStay Program, put in place to provide you with safe and secure experiences. The Hilton CleanStay program puts hygiene and cleanliness at the forefront of our operations, as we protect team members on the front line of hospitality and welcome guests back to our hotel, ensuring complete peace of mind through the stay. We look forward to the pleasure of welcoming you back soon. Warm regards Jai Chugh General Manager

8/10 Good

Rana

Stayed 2 nights in Mar 2022
Response from Jai Chugh General Manager on 17 Apr 2022
Dear Guest, Greetings of the day! It was a pleasure to have you at DoubleTree by Hilton Gurugram Baani Square. It is indeed very heartwarming to learn of your enjoyable stay and that our service and facilities exceeded your expectations. We thank you for your valuable feedback and take great pride in sharing it with the team. We would like to take this opportunity to thank you for adhering to and cooperating with our hygiene and sanitization measures and protocols that are a part of our Hilton CleanStay Program, put in place to provide you with safe and secure experiences. The Hilton CleanStay program puts hygiene and cleanliness at the forefront of our operations, as we protect team members on the front line of hospitality and welcome guests back to our hotel, ensuring complete peace of mind through the stay. We look forward to the pleasure of welcoming you back soon. Warm regards Jai Chugh General Manager

6/10 Okay

Ashutosh

Stayed 1 night in Mar 2022
Response from Jai Chugh General Manager on 9 Mar 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We look forward to welcoming you soon! Kind Regards, Jai Chugh General Manager

8/10 Good

Angam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Warm Regards Jai Chugh General Manager on 1 Feb 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit. Kind Regards, Jai Chugh General Manager

2/10 Terrible

Harshdeep

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello there, Team. I'd like to tell you about my stay at Double Tree by Hilton Baani Square. Overall, it was a negative, if not downright pathetic, experience. I'd like to explain the specifics of my complaint. 1. Despite availability, we were not given a room on a higher floor - by Mr. Ritesh 2. The room had a sewage blockage that was not immediately resolved. It took two complaints to get it resolved. 3. We discovered ants in our room and when we requested a different room, they took us to the 7th floor and to a stinking room. 4.Despite multiple phone calls, soap and body wash were not delivered. 5. Our room card was deactivated on the fourth day, and we had to wait for 20 minutes for someone to come with a new card. 6.It took them 20 minutes to deliver a water bottle. 7.Duplicate keys were required. Nobody showed up to assist us with duplicate keys. Fortunately, I had an extra card and was able to open the door. Overall, it was a dreadful experience, and I would not recommend it.
Stayed 4 nights in Dec 2021
Response from Warm Regards Jai Chugh General Manager on 26 Dec 2021
Dear Guest, Greetings of the Day! Thank you for sharing your valuable feedback of your recent stay with us. Kindly accept our sincere apologies for the disappointment caused. It is most unfortunate that we were unable to provide you with the seamless experience, that our brand is renowned for. Please be rest assured that I shall personally look into the matter and escalate the same with the concerned department heads. Our utmost priority is to provide you with elevating experiences with enhanced safety and hygiene protocols implemented at all guest touchpoints. We look forward to welcoming you back in a not so distant future at DoubleTree By Hilton Gurugram Baani Square.

6/10 Okay

Swati

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jai on 8 Dec 2021
Dear Guest, Thank you very much for your recent stay with us. we appreciate you taking the time to put across your rating here. We wish welcome you back to our property not in too distant future. Thank you

10/10 Excellent

Devinder, Slough

Liked: Staff & service, amenities, property conditions & facilities
Breakfast is a winner.
Stayed 3 nights in Nov 2021
Response from Jai Chugh General Manager on 1 Dec 2021
Dear Devinder, Greetings of the day! It was a pleasure to have you stay at DoubleTree By Hilton Gurugram Baani Square and pen down a heartening review. It is indeed very heartwarming to learn of your enjoyable stay and that our service and facilities exceeded your expectations. We thank you for your valuable feedback and take great pride in sharing it with the team. We would like to take this opportunity to thank you for adhering to and cooperating with our hygiene and sanitization measures and protocols that are a part of our Hilton CleanStay Program, put in place to provide you with safe and secure experiences. The Hilton CleanStay program puts hygiene and cleanliness at the forefront of our operations, as we protect team members on the front line of hospitality and welcome guests back to our hotel, ensuring complete peace of mind through the stay. The team and I, ardently look forward to the pleasure of welcoming you back. Warm regards Jai Chugh General Manager

2/10 Terrible

Surjeet

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy stay , too many workers , under trained , poor cleanliness , but food quality good
Stayed 1 night in Nov 2021
Response from Jai Chugh General Manager on 1 Dec 2021
Dear Surjeet, Greetings of the Day! Thank you for taking the time out to share your valuable feedback of your recent stay experience. Kindly accept our sincere apologies for the disappointment caused. It is most unfortunate that we were unable to provide you with the seamless experience, that our brand is renowned for. Please be rest assured that I shall personally look into the matter and escalate the same with the concerned department heads. Our utmost priority is to provide you with elevating experiences with enhanced safety and hygiene protocols implemented at all guest touchpoints. We look forward to welcoming you back in a not so distant future at DoubleTree By Hilton Gurugram Baani Square. Warm Regards Jai Chugh General Manager

6/10 Okay

Manish

Stayed 3 nights in Oct 2021
Response from Jai Chugh General Manager on 25 Apr 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We hope to see you again on a future visit. Kind regards, Jai Chugh General Manager

10/10 Excellent

prerna, Oakton

Stayed 4 nights in Oct 2021
Response from Warm Regards Jai Chugh General Manager on 17 Jan 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great food, great amenities
Stayed 1 night in Oct 2021
Response from Jai Chugh General Manager on 4 Oct 2021
Dear Amit, Greetings of the day! It was a pleasure to have you stay at DoubleTree By Hilton Gurugram Baani Square and pen down a heartening review. It is indeed very heartwarming to learn of your enjoyable stay and that our service and facilities exceeded your expectations. We thank you for your valuable feedback and take great pride in sharing it with the team. We would like to take this opportunity to thank you for adhering to and cooperating with our hygiene and sanitization measures and protocols that are a part of our Hilton CleanStay Program, put in place to provide you with safe and secure experiences. The Hilton CleanStay program puts hygiene and cleanliness at the forefront of our operations, as we protect team members on the front line of hospitality and welcome guests back to our hotel, ensuring complete peace of mind through the stay. The team and I, ardently look forward to the pleasure of welcoming you back. Warm regards Jai Chugh General Manager

8/10 Good

Jai

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a decent property with decent neighbourhood.
Stayed 3 nights in Sep 2021
Response from Jai Chugh, General Manager on 1 Oct 2021
Dear Valued Guest Greetings of the day! It was a pleasure to have you stay at DoubleTree By Hilton Gurugram Baani Square and pen down a heartening review. It is indeed very heartwarming to learn of your enjoyable stay and that our service and facilities exceeded your expectations. We thank you for your valuable feedback and take great pride in sharing it with the team. We would like to take this opportunity to thank you for adhering to and cooperating with our hygiene and sanitization measures and protocols that are a part of our Hilton CleanStay Program, put in place to provide you with safe and secure experiences. The Hilton CleanStay program puts hygiene and cleanliness at the forefront of our operations, as we protect team members on the front line of hospitality and welcome guests back to our hotel, ensuring complete peace of mind through the stay. The team and I, ardently look forward to the pleasure of welcoming you back. Warm regards Jai Chugh General Manager

6/10 Okay

Deepak

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Hotel staff are very friendly, well mannered and knowledgeable. It’s a hotel with basic amenities however they did everything to make the stay comfortable once I shared my feedback and requirements.
Stayed 3 nights in Aug 2021
Response from Saren Nongbri on 30 Aug 2021
We appreciated for feedback. Thank You

8/10 Good

gurkaran

Stayed 1 night in Aug 2021
Response from Warm Regards Jai Chugh General Manager on 8 Jan 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.

8/10 Good

RAHUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property.
The property is great , room is spacious , WiFi is good , TV is excellent. Staff is good. Only 3 downsides. 1. Far from everything. 2. Service is slow 3. The worst of all , the breakfast is awful , tasteless , no flavor in anything, definitely need a new chef. I booked the hotel as it was the cheapest 5 star hotel available, but as soon as I ate the breakfast , I understood why. No complaints with the hotel. Nice people. But just the breakfast was the worst in the 9 different hotels I stayed at.
Stayed 2 nights in Aug 2021
Response from Saren Nongbri on 30 Aug 2021
Thank for your feedback. We apologies for your inconvenienced cause.

10/10 Excellent

Sourav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Very comfortable stay . Very friendly staff especially those who are in security staff whose name are Manish , Prince & Bipin . We would like to come again in this hotel.
Stayed 3 nights in Aug 2021
Response from Jai Chugh, General Manager on 1 Oct 2021
Dear Valued Guest Greetings of the day! It was a pleasure to have you stay at DoubleTree By Hilton Gurugram Baani Square and pen down a heartening review. It is indeed very heartwarming to learn of your enjoyable stay and that our service and facilities exceeded your expectations. We thank you for your valuable feedback and take great pride in sharing it with the team. We would like to take this opportunity to thank you for adhering to and cooperating with our hygiene and sanitization measures and protocols that are a part of our Hilton CleanStay Program, put in place to provide you with safe and secure experiences. The Hilton CleanStay program puts hygiene and cleanliness at the forefront of our operations, as we protect team members on the front line of hospitality and welcome guests back to our hotel, ensuring complete peace of mind through the stay. The team and I, ardently look forward to the pleasure of welcoming you back. Warm regards Jai Chugh General Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very bad service. Ignorant staff with no experience. No response to requests. Checkinn is very time taking. Staff is untrained. Worst experience.
Stayed 1 night in Jul 2021
Response from Saren Nongbri (Reservation Manager) on 31 Jul 2021
Dear Guest, Greetings! We apologies for you inconvenience caused, we as a Hilton we believe to provide excellent services . Will assure you next time it wouldn't happen it again

8/10 Good

S

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from Saren Nongbri (Reservation Manager) on 31 Jul 2021
Thank you for rating us. We hope you had a great stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! In particular, the team front office (Pooja, Abhishek, and Rupam) were the best! They helped us in every respect.
Stayed 1 night in Apr 2021
Response from Warm Regards Jai Chugh General Manager on 8 Jan 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.

10/10 Excellent

Debarshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Food...Nice Staff
Good Hotel...Food was Good..,...Value for Money
Stayed 1 night in Mar 2021
Response from Saren Nongbri on 23 Mar 2021
Dear Guest, We are very much happy to receive the feedback from your. We are looking forward to see you soon again.

6/10 Okay

Neelaish

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2021
Response from Saren Nongbri on 23 Mar 2021
Dear Guest, Thank you for rating us. Anything which we can work and improve the same.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and well sanitized. Dinner at their restaurant "Glass House" was very good.
Stayed 1 night in Dec 2020
Response from Warm Regards Jai Chugh General Manager on 8 Jan 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.

10/10 Excellent

Subah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Warm Regards Jai Chugh General Manager on 8 Jan 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2020
Response from Warm Regards Jai Chugh General Manager on 8 Jan 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.

10/10 Excellent

Verified traveller

Stayed 8 nights in Oct 2020
Response from Warm Regards Jai Chugh General Manager on 8 Jan 2022
Dear Guest, Greetings! Thank you for choosing to stay at DoubleTree by Hilton Gurugram Baani Square and for taking the time to share your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.