Exterior

Reviews of Galaxy Hotel & Spa

4.5 out of 5
Galaxy Hotel & Spa
NH-8,EXIT-8,SECTOR-15,PART - II, 8, Gurugram, Haryana

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 58 reviews" "
Rating 8 - Good. 19 out of 58 reviews" "
Rating 6 - Okay. 12 out of 58 reviews" "
Rating 4 - Poor. 6 out of 58 reviews" "
Rating 2 - Terrible. 4 out of 58 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Aaron

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2017

10/10 Excellent

Prem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Delhi
Good hotel at 5.5K near to Airport far from Rush and near to Delhi and surroundings
Dear Prem, Thank you for choosing Galaxy Hotel Shopping & Spa, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely Jaswant Singh General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this hotel several times over the last 7 years but this stay was clearly disappointing. I plan to stay elsewhere in future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worn out hotel
galaxy used to be a great hotel but it has worn out. management has done no renovations. I had cockroaches in the room. room was no hygenic. breakfast menu is very limited.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I think the bedding & towels etc. were washed, but there were stains and smudges

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange - but better for it
Design and Art is the order of this Hotel. We stayed 1 night before our flight on our way back from Agra. Quite difficult for our driver to find, but when he did, from the Room to the Bars etc in the attached Mall, we were grateful. We booked a Suite room, WOW! Fantastic roll top bath in huge glass walled bathroom, separate sleeping and dining room, both with TVs! The views leave a lot to be desired, but the very cheap room cost more than compensates. The staff here are a little aloof , and the least friendly of our stay in India, but still more friendly than many European Hotels I have stayed.
Dear Guest, Thank you very much for your constructive feedback of your last stay at Galaxy Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about issue highlighted. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Please reach out directly at gm@galaxyhotel.in for your future stay. It would be such a pleasure to welcome you back to our hotel! Yours Sincerely Jaswant Singh General Manager

2/10 Terrible

Naresh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible stay over all becz the quality of rooms and service has come to such a level that we would never go back

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
WiFi could have been much better. Had numerous issues connecting and even when I could connect it was very slow. Also in a bad location. Would not recommend this hotel for those looking for a hotel in a location they can explore. Otherwise, the hotel/room condition and service were all exceptional. The other included amenities were also a nice benefit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok goog
ok
Dear Guest, Thank you for choosing Galaxy Hotel Shopping & Spa, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely Jaswant Singh General Manager

6/10 Okay

Samar, India

Disliked: Property conditions & facilities, room comfort
Towels, bed sheets are old. Some electric switches do not operate, lobby carpet is old too. Overall appears poorly maintained.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
everything was ok but the smell in the hotel was bad

6/10 Okay

Piyush, Houston

Liked: Staff & service
Disliked: Cleanliness
Hotel has gotten old, specially bathroom is not very clean and also towels were dirty and old. Worst towels i have ever seen in hotel

6/10 Okay

Sulabh

Liked: Room comfort
Disliked: Staff & service
Good for business travellers
Positives: Big room (750 sqft as they claim) with jacuzzi etc. Very comfortable. Gym and spa was good too. Staff polite and helpful. Negatives: VERY limited food options for room service. For all meals, need to go across to restaurants in the galaxy mall. Pool floor and sides were covered with moss, very slippery and unhygienic. Neighborhood not great, a lot of construction going on.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

NITIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

AJ, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and modern with great location
A stylish hotel perfectly situated and has lots of lovely amenities and rooms are spacious and vibrant. Staff are professional and courteous.

2/10 Terrible

SDS, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please be aware - deceiving pictures
I am only giving this hotel a one star because the food was decent. Please be aware, the waiting staff will whisk away your plate from under your nose as you are still eating around 9.50am (breakfast is available until 10.00 am). You are literally left holding your last bit of toast over the table. You have to ask several times for a cup of tea. Very disappointed as hotel does not appear anything like the pictures on the Internet. Rooms are dismal, dusty and smell of smoke even though we were assured they were non smoking rooms. I don't think it deserves to be the rate it claims. I booked this hotel for the facilities it offers ie sauna / spa, steam room, one was not working, the other was undergoing maintenance. The hotel staff did say we could use one of the amenities but I did not want to take the risk, particularly with repair works going on. We made arrangements to move out as we felt were paying for something that was not available.

4/10 Poor

Brijesh

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Eduardo, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delhi nights
Just wish the front desk was a bit more helpful in locating a cheaper cab

8/10 Good

Pradeep, Reckong peo

Liked: Cleanliness, property conditions & facilities, room comfort
good
It's good to stay in hotel

8/10 Good

Mohan, Pune

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel for Business traveler to Gurgaon
It is hotel for business people. Some what isolated & hence only business people can stay. For other holiday makers, it may not be suitable one as no much restaurants/entertainment available in & around with walking distance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Menaka, now living in Gurgaon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
I had booked this as a staycation for my husband and me to getaway within Gurgaon and Galaxy mall being a nice place to window shop... however, the experience at the hotel was below what we expected. The lady at the reception Meenakshi was a little curt with us and asked the question "You don't carry business cards?" with sarcasm when my husband and I told her we weren't carrying any. It was rude. In the room the bed cover had stains. The TV channel listing was long with the actual channels that worked being less than 5. The IT Manager who came to our room told us they were making changes in most rooms to the setupbox system - we asked if we could be moved to another room - he called the reception (Meenakshi again) telling her about the room change request. She told him she would get back to us and we never heard from anyone again. All in all... a disappointment

8/10 Good

Manish, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel at a Great Price
One night stay as an flight overlay. Good Hotel at a great price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location. In heart of Gurgaon
Very nice!

10/10 Excellent

Sunny, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
The services that was being provided at Galaxy is mind blowing and I am totally satisfied. It's 100 percent worth the amount you spent. The complementary Swedish massage was very soothing. However the elevators for Hotel entrance could be better.

10/10 Excellent

Mr Simon, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very state of art hotel
I have stayed in many hotels in India and have found the Galaxy to be the best in terms of value, service and luxury. Staff are amazing and as an Englishman I am treated as if i were a real VIP.

10/10 Excellent

Joe, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect
Loved the overall experience

2/10 Terrible

Guest, Gurgaon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a disaster
So I booked this hotel for my gf and her mom visiting India. The pictures look all nice however the hotel needs some major cleaning and updates. This must have been a great boutique hotel at one point however the unclean and dusty insides just make it disgusting. The elevators smelled like someone took a sh1t in there. I complaint the manager 2 times but not much was done. Definitely not recommending this to anyone again

8/10 Good

Anuj, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for money...
I would recommend this hotel to everyone for its excellent customer service snd satisfaction. The hotel staff is polite, helpful and quite proactive. The stay here has always been comfortable and relaxing. The buffer breakfast and dinner are quite good in terms of both taste and quality. Besides all this, the hotel has an excellent location with close proximity to all major attractions in gurgaon. I would definately recommend this hotel to everyone.

8/10 Good

M

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

M, CA

Liked: Cleanliness, property conditions & facilities
Nice Hoyel
I was surprised that how nice and modern ! Very contemporary ! But I had a problem about bath room. They have very nice bath room each room. First day I took a shower, and then OMG ! Flood everywere all over the bath room even I could use the toilet in the water though. Terrible ! Next day I changed the room, this time the rain shower doesn't work, and also hand shower took very hot water only, almost burned, I couldn't control the temperature. That's TOO BAD. Otherwise very nice hotel. They have nice restsurant, too !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but not much in walking distance besides a grocery store about 10 minutes. Hotel upcharges a lot for taxi use. Otherwise, room was very large and hotel restaurants were good.

6/10 Okay

shaukat, Maryland USA

Room with no view!!
Upgrade my room but it had no windows. I have never stayed in a hotel room that did not have any windows int he room. Staff was nice and helpful.

8/10 Good

Harish, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel at a Good Price
Stayed at Galaxy for 2 days in May. The location of the hotel is good, with cyber city & airport not very far. The in house restaurants & lounge bars / sports bar too are good places to chill. Only grievance was that the hotel charged us extra for an office drop, location of which was barely 300 mt from the highway despite a hotel - airport transfer included in the package. As repeat guest, one expects some flexibility in service. Though the amount charged was not high, we were surprised with the lack of flexibility in service. Apart from the same, the stay was comfortable & can recommend Galaxy to guests looking at good hotels in Gurgaon

4/10 Poor

Ruth, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drab
Ok, so in the price range you expect it not to be to 5 star standards, however the hotel has a bad energetic feel and also no fresh perspective - plaster is falling from the walls, hotel staff appear not connected, it just felt so uncomfortable. Bleach stains on the grass just shows their lack of attention.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service and Value
Quirky hotel layout that takes a day to really appreciate. A bit dated in some areas but well maintained. Customer service was second to none. Traveling with children results in lots of little extra requests (simple off menue dishes for the kids and such) which were handled quick and with a smile. Customer service is not a strong suit in India. At Galaxy it was world class. Total value for the cost of the stay is excellent. Will stay again upon my return to Dehli later in the year. Very happy customer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good for business trip stay
the room is clean and tidy and service is not bad. very standard decoration for business travellers. we stayed a week which is not far away from the office location. and it is convenient to book a car with driver to Taj Mahal although the price is not so competitive. Breakfast is nice and the restaurant offers good buffet for dinner. There is also a cafe nearby with good food and environment.
Response from Management on 6 Jul 2013
It was a privilege hosting you at Galaxy Hotel & Spa, Gurgaon. We are delighted to note that you enjoyed your say with us and were impressed by our offerings. Our associates are always eager to extend their assistance to our patrons and we are happy to receive an acknowledgment of their efforts. We, once thank, you for your custom and look forward to hosting you again in future.

8/10 Good

akash

Liked: Cleanliness, property conditions & facilities, room comfort
not satisfying breakfast
overall the hotel was good but the quality of the breakfast provided compared to other services was disappointing.
Response from Management on 6 Jul 2013
Many thanks for recommending our luxury hotel in Gurgaon on this public forum. We regret that your experience at our dining avenues, which are a favorite among our patrons, was not up to your expectations. However, we assure you that it is a very rare instance when a guest has had a disappointing dining experience with us. We look forward to hosting you again.

10/10 Excellent

Anna J., Milan, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Great
The staff was extremely polite and helpfull in solving any problem I had. The food was excellent and they tried to realise all my wishes. The spa is simple great, with its ayurvedic treatments and fully equipped gym. The 20 min distance from the Delhi international airport worth the stay and allow to discover all India from there.

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Galaxy is a very good place to stay @ Gurgaon. Close to all major business districts including Cyber City & Udyog Vihar as well as places of leisure, the location is very nice.The room interiors are done up very well. Great restaurants & sports bar within the hotel complex are a plus. Would definitely stay there again.
Response from Management on 6 Jul 2013
It was a pleasure hosting you at Galaxy Hotel & Spa, Gurgaon. We are delighted to learn that our location added value to your stay and you were impressed by our living areas. Guest feedback has been a constant source of inspiration for the entire team and we can’t thank you enough for your appreciation. Our dining avenues have been popular among residents as well as walk-in guests; we are happy to note that you were impressed by them. Once again, thank you for choosing to stay with us and we will look forward to hosting you again soon.

6/10 Okay

Ramadhar Reddy, Hyderabad

Liked: Cleanliness
Galaxy OK
The property is good and reasonably well maintained. The restaurants are also good. However, the front office management heeds drastic improvements.

8/10 Good

Anonymous, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
I travelled to Gurgaon for business and the Galaxy was recommended by one of my colleagues. I was staying alone for a week, and have found it extremely comfortable. The room was spacious and included some nice contemporary decor touches, it had everything that you would expect from a high end hotel. I did also have a massage chair in the room that I didn't use (didn't look new or 100% clean). Aside from that, the room was cleaned and maintained daily to an excellent standard. The jet pool bath although a great feature didn't look very appealing as it looked old.I did enjoy the stand up shower, the water pressure was great, and the shower heads options were great. I used the Spa facilities, my treatment was excellent, and the spa facilities were very well maintained. The gym and pool looked decent, yet didn't get a chance to try them. The food was truly amazing, and the main restaurant offered a menu with lots of choice. I tried Indian food almost every evening, and the restaurant staff were very helpful in advising on best choice. The staff were very friendly and attentive, the staff made me feel very comfortable. To be picky, the only thing that I would fault is some occasions were staff would be told off by the manager, this may be a culture difference, but I wouldn't have expected this to happen in front of diners. I had wifi access with good speed and connectivity. Overall had a comfortable stay and would definitely visit The Galaxy again.

2/10 Terrible

Hiro, Nagoya City, Japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is completely closed without notice!
Worst experience ever. Nobody available in this hotel as they closed for 15days due to renovation without any notice for reserved customers. Glad that Taxi driver kindly took us to nearby Hotel, Best Western Skycity Hotel.
Stayed 2 nights in Jul 2018

8/10 Good

동현

Liked: Cleanliness, staff & service, property conditions & facilities
경제적인 호텔
가격 대비 좋은 호텔
Stayed 3 nights in May 2018
Response from 호텔 매니저 on 7 Jun 2018
의견을 보내 주셔서 감사합니다

6/10 Okay

赤嶺

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
muy bonito pero muy descuidado y sucio
El Hotel estaba muy bonito no me gusto que me toco cuarto sin ventana el problema es que está muy sucio solo limpian por donde se ve. Los sillones estaban muy sucios. El personal en su mayoría muy Atento