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Reviews of Eros Hotel New Delhi, Nehru Place

5 out of 5
Eros Hotel New Delhi, Nehru Place
Nehru Place, New Delhi

Reviews

7.6

Good

Rating 10 - Excellent. 235 out of 641 reviews" "
Rating 8 - Good. 209 out of 641 reviews" "
Rating 6 - Okay. 84 out of 641 reviews" "
Rating 4 - Poor. 58 out of 641 reviews" "
Rating 2 - Terrible. 55 out of 641 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lara, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, amicable and respectful staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Neelam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here and have done for the last eight years. The staff are very accommodating and understanding.. Rooharb on customer relations is amazing and nothing is impossible for her. Overall a very pleasant stay and value for money .. would be good if breakfast was included
Stayed 4 nights in Mar 2024

10/10 Excellent

amarinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Mar 2024

10/10 Excellent

Inderjeet, new castle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024

6/10 Okay

Liliana

Disliked: Property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
The neighborhood is not so nice.
Stayed 1 night in Mar 2024

8/10 Good

Iain

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Jolene

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Vijay

Travelled with family
Liked: Staff & service
Hotel rooms are bathrooms are not well kept. Drawers etc dirty. Overall dingy feeling. Not good value for money. Food is mediocre quality and overpriced.
Stayed 4 nights in Jan 2024

10/10 Excellent

Siddhartha

Stayed 3 nights in Jan 2024

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024

2/10 Terrible

suman

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is only good for locals. Rooms and bathrooms are not up to date. Everything is dirty. Staff is also unprofessional. Definitely recommend staying elsewhere
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and excellent customer service
We had a comfortable stay. Beds were great and hotel provided great customer service. Breakfast buffet was tasty with lots of options, but was sometimes too busy. Would be nice to extend hours to allow guests to eat in a more relaxed manner. Some items in rooms need repair and would be great to add an exhaust fan in bathroom. Would stay there again.
Stayed 6 nights in Dec 2023

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kengadharan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in Dec 2023

10/10 Excellent

Mohammad Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rosy stay at Eros
Amazing experience. Very good hotel. Friendly Staff. Lovely breakfast. Excellent Management. Nice and Clean Hotel. Really enjoyed the stay there.
Stayed 2 nights in Dec 2023

8/10 Good

Seonghoon

Stayed 8 nights in Dec 2023

8/10 Good

Akhil Narain

Travelled with partner
Liked: Staff & service, amenities
Stayed 3 nights in Dec 2023

8/10 Good

Seonghoon

Stayed 1 night in Dec 2023

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
After long journeys all over India it was a real treat to stay at such a brilliantly clean and comfortable hotel The hotel staff were amazing Our suite was outstanding with a fantastic view over the park Staff couldn't have done a better job Will book when in Delhi again
Stayed 2 nights in Dec 2023

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel. Very helpful, friendly staff, great location for us, well maintained hotel. Would definitely stay here again on my next trip to New Delhi.
Stayed 8 nights in Nov 2023

2/10 Terrible

Matthew

Stayed 4 nights in Nov 2023

6/10 Okay

Reina

Stayed 3 nights in Nov 2023

8/10 Good

Mahinder

Stayed 3 nights in Nov 2023

8/10 Good

Yoshiaki

Stayed 1 night in Nov 2023

10/10 Excellent

Anup

Stayed 1 night in Nov 2023

10/10 Excellent

Sandya

Business traveller
Liked: Cleanliness, property conditions & facilities
Reservations and front desk need to co ordinate for booking requests made
Stayed 3 nights in Nov 2023

8/10 Good

Siddharth

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mukesh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sunny Suri on 6 Nov 2023
Thank you for valuable feedback

10/10 Excellent

Pradip

Liked: Property conditions & facilities, room comfort
I think the air condition wasn’t working properly
Stayed 1 night in Oct 2023
Response from Sunny Suri on 6 Nov 2023
Thank you for valuable feedback

10/10 Excellent

Niraj Nabh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very comfortable.
Stayed 2 nights in Oct 2023
Response from Sunny Suri on 6 Nov 2023
Thank you for valuable feedback

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Sunny Suri on 25 Oct 2023
Thank you for sharing your valuable feedback

8/10 Good

Davinder

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was always helpful and willing to help.
Stayed 3 nights in Oct 2023
Response from Sunny Suri on 25 Oct 2023
Thank you for sharing your valuable feedback

8/10 Good

Sameer

Stayed 2 nights in Oct 2023
Response from Sunny Suri on 25 Oct 2023
Thank you for sharing your valuable feedback

6/10 Okay

ASHOK

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very poor check in and check out experience. They were bewildered that I was checking out early. Check out staff clearly did not know how to check me out. The Duty manager watched me suffer from a safe distance without jumping in to help; till I physically went to him to ask for help. Needless to say I was getting late for my flight. Finally after much ado, they checked me out Also the plumbing system for the last 15 years has not been updated. You can get ice cold or scalding hot water in the middle of a shower!! Why not update?
Stayed 5 nights in Sep 2023
Response from Sunny Suri on 9 Oct 2023
Thank you four feedback and we will investigate on your feedback and we do the needful accoridngly.

2/10 Terrible

Sunny

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

6/10 Okay

Laura

Liked: Property conditions & facilities
Our room lights kept going Out and not enough towels provided
Stayed 2 nights in Aug 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

10/10 Excellent

BharathKannan

Liked: Cleanliness, staff & service, property conditions & facilities
There is no Unique on 5 star Hotel..Receptionists are good to have warm Welcome greetings.
Stayed 1 night in Aug 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

10/10 Excellent

Sumit

Stayed 2 nights in Aug 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

10/10 Excellent

Sunaina

Stayed 1 night in Aug 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

4/10 Poor

Anup

Liked: Staff & service
Disliked: Property conditions & facilities
Location only
Stayed 4 nights in Aug 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

4/10 Poor

Rahul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pathetic and run down hotel with nasty staff
Pathetic staff and horrible condition rooms. No wonder they are not rated well on any site. I am surprised they call themselves a 5 star. They aren’t worth even 3. Mold everywhere rooms not cleaned. The only good thing is food.
Stayed 2 nights in Jul 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

6/10 Okay

Santhana Lakshmi

Travelled with family
Rooms were old, food was Ok not great and cleanliness can improve
Stayed 1 night in Jun 2023
Response from Sunny Suri on 2 Sept 2023
Thank you for sharing your valuable feedback

8/10 Good

ASHOK

Stayed 4 nights in Jun 2023

10/10 Excellent

Harsh

Stayed 1 night in Jul 2023

8/10 Good

Surendra

Stayed 1 night in Jun 2023

10/10 Excellent

Azat

Stayed 2 nights in Jun 2023

10/10 Excellent

Azat

Stayed 3 nights in Jun 2023