Exterior

Reviews of Sky City Hotel

4 out of 5
Sky City Hotel
1 OLD JUDICIAL COMPLEX, SECTOR - 15,1, Gurugram, Haryana

Reviews

6.6
Rating 10 - Excellent. 15 out of 88 reviews" "
Rating 8 - Good. 29 out of 88 reviews" "
Rating 6 - Okay. 19 out of 88 reviews" "
Rating 4 - Poor. 10 out of 88 reviews" "
Rating 2 - Terrible. 15 out of 88 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of my stay, however, was the culinary journey through Japanese cuisine at your restaurant. Each dish was a masterpiece, meticulously crafted to perfection. From the delicate flavors of sashimi to the umami-rich broth of miso soup, every bite was a delight to the senses. The chefs' dedication to authenticity and quality was evident in every dish, and I was thoroughly impressed by the skill and artistry displayed in each presentation. Additionally, the attentive service and warm hospitality of your staff further contributed to the overall enjoyment of my dining experience. Their knowledge and passion for Japanese cuisine added a personal touch to the meal, making it a truly memorable occasion.
Response from Veena Koul on 29 Mar 2024
Dear Guest,Greetings of the day!!It was a pleasure having you stay with us at Skyctiy , Gurugram.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We will surely convey your appreciation with the team.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

10/10 Excellent

Vidula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sky City hotel in Gurgaon exceeded all expectations with its top-notch amenities. From the moment I stepped in, I was greeted with warmth and hospitality. The highlight of my stay was the luxurious jacuzzi, where I could unwind and relax after a long day of exploring the city. The night club added an exciting touch to the evenings, with vibrant music and a lively atmosphere. Additionally, the spa offered a range of rejuvenating treatments, allowing me to indulge in some much-needed pampering. I would highly recommend it to anyone looking for a luxurious and unforgettable stay in Gurgaon.
Response from Veena Koul on 29 Mar 2024
Dear Guest,Greetings of the day!!It was a pleasure having you stay with us at Skyctiy , Gurugram.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We will surely convey your appreciation with the team.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

10/10 Excellent

Norah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,most friendly and helpful and staff ever,lovely and great first impression of hotel .Everything about the hotel was exceptional.Food was great and great value for money and service was attentive nad efficient.Room itself was well equipped and comfortable.I was very pleased with my stay.I hope to be back for a longer visit in future.
Stayed 1 night in Mar 2024
Response from Veena Koul on 22 Mar 2024
Dear Guest, Greetings of the day !!! Thank you for choosing us for your stay, and appreciate you taking out time to review us. We are extremely happy to hear that you enjoyed your stay with us. It is our continuous endeavor to provide impeccable service standards and experiences that make memories. Your kind words of appreciation have been conveyed to the team and they convey their gratitude. We look forward to many more opportunities to be of service, and hope to see you again soon

6/10 Okay

anusha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from veena on 2 Feb 2024
Dear Guest,Greetings from Hotel Skycity!!Thank you very much for your feedback. This always helps us to get better. We are sad that the Skycity team didn’t reached your expectation.We look forward to have the chance to welcoming you again in order to let you good memories. Your satisfaction is very important for us.In the meantime, we wish you our best regards.Best Regards

10/10 Excellent

Krishan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What sets sky city apart is its impeccable service.The staff go above and beyond make guests feels welcome and attended too.From room service to the concierge,every interaction was delightful.The food here is great and we enjoyed spa treatments and jaccuzi too ...Wifi speed also nice which helps you to work on projects of office work who need high wifi speed..
Stayed 1 night in Oct 2023
Response from skycity Hotel Team on 9 Nov 2023
Dear Guest, Greetings of the day !!! Thank you for choosing us for your stay, and appreciate you taking out time to review us. We are extremely happy to hear that you enjoyed your stay with us. It is our continuous endeavor to provide impeccable service standards and experiences that make memories. Your kind words of appreciation have been conveyed to the team and they convey their gratitude. We look forward to many more opportunities to be of service, and hope to see you again soon.

10/10 Excellent

Manjeet

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are good , sound sleep, food quality is very delicious. Buffet breakfast and Dinner very lavish. wi fi speed very good staff very polite and professional
Stayed 1 night in Oct 2023
Response from Skycity Team on 25 Oct 2023
Dear GuestIt's a pleasure to receive such good reviews from you. We are so thankful for you to take out time and review us. We are glad you were able to enjoy a great service experience during your stay with us.We would love to see you again.With warm regards,Skycity Hotel & Team

4/10 Poor

Rahul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was not working. You need to call to reception for basic amenities like towel and water and electric switches etc and they will respond in couple of hours
Stayed 1 night in Sep 2022
Response from Veena on 19 Oct 2022
Dear Rahul,Greetings of the Day !!!!Thank you for the review.We applier for what had happened . This is not the standard of our hotel but sometimes things cant recover. I appreciated you for doping the review and wish your next visit will recover all the bad memories

8/10 Good

Nawab

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Jul 2020
Response from veena on 14 Sept 2020
Dear Guest. Greetings !!! Thank you for the pleasant review. We are trying to give the good services in future also.you always give us a encouragement to serve better

4/10 Poor

Surujdeo, West Indies I

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
A total disappointment this time after staying there on 5 previous occasions.
Stayed 4 nights in Mar 2020
Response from veena koul on 12 Mar 2020
Dear Guest, Greetings of the day !!! Thank you for your review we apologize for inconvenience what had happened this time . we have shared the feedback to the concern departments. Wish to come back to enjoy the warm hospitality and we will take care for future

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value stay in Gurugram
Welcoming atmosphere. Friendly staff. Good service. Comfortable room and bed. Enjoyable meals. Live singer in dining hall went off key sometimes, and needs to practice some more.
Stayed 2 nights in Feb 2020
Response from Veena Koul on 22 Feb 2020
Dear Guest, Thank you for the feedback and we are delighted to hear that you have enjoyed stay with us. The suggestion about the singer will try to improve . welcome you again in our property

6/10 Okay

Akbal Singh

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Drainage problems in Bathroom
Hotel is very dated and needs a refurb to bring it in line with others around there. Bathroom we had a suite the water took 30 min to drain after use im bath and sink not pleasent. Overall it was a 1 night stay so grinned and beared it .
Stayed 1 night in Jan 2020
Response from Veena Koul on 6 Feb 2020
Dear Guest Greetings from Hotel Skycity, Gurgaon!! I would like to take this opportunity to thank you for choosing to stay at Skycity and for your feedback. We sincerely regret your experience. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit. Please be assured of enhanced levels of commitment in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel. Very warm & responsive staff. Good buffet breakfast and dinner. WiFi works fine.
Stayed 2 nights in Aug 2019
Response from veena on 22 Aug 2019
Dear Guest, Greetings of the day !!! Thank you for choosing us for your stay, and appreciate you taking out time to review us. We are extremely happy to hear that you enjoyed your stay with us. It is our continuous endeavor to provide impeccable service standards and experiences that make memories. Your kind words of appreciation have been conveyed to the team and they convey their gratitude. We look forward to many more opportunities to be of service, and hope to see you again soon. Best Regards, Skycity Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very friendly. I like my stay at the hotel.
Stayed 11 nights in Jun 2019
Response from Veena Koul on 12 Jul 2019
Thank you for taking your time for sharing such a positive feedback and choosing our hotel as your accommodation choice. We are glad to know that you had comfortable stay in our hotel. We are delighted that our staffs were able to impress you by their hospitality. We are happy to know that you are satisfied with the food served during your stay. Your appreciation for the kind and diligent service offered by our staff has been passed on to the team. Your kind words will encourage them to achieve greater heights of excellence. This gesture from your side is certainly a motivation for the team to perform better. We look forward to welcome you back at Skycity Hotel.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
The stay was much average, and the hotel has deterioriated from last year 2018 when I also stayed here. Food options were less, not up to the quality. Breakfast menu had less variety, their parathas were invariably hard as papad. Same hardness in poha, upma, pooris. Staff was very inexperienced. They were not versed with the description of the food from the menu. Rooms are also okay, thrice in the day you get disturbed by staff who mistakenly rings your door, or just to find out if there is someone in the room. Crowd is also very average, you somehow get a feeling you are staying in an average hotel. The good, and the best thing about this hotel is the live music every evening at the dining hall. The guy Rahul is a great singer, and I have become a great fan of his. Every evening used to be great because of his melodious singing.
Stayed 14 nights in Mar 2019
Response from Veena Koul on 10 Apr 2019
Dear Guest, Greetings of the day !!! Thanks for the review. We apologize on the behalf of the staff for what had happened. We have noted your concern areas and will rectify soon and have shared with all concern departments. wish you to come again to enjoy the hospitality . Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from veena koul on 2 Apr 2019
Dear Guest, Greetings of the day !!! Thanks for the rating. We are eagerly awaiting for your next booking.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
I have been there on four previous occasions because of the high standard by unfortunately my expectations were disappointing. The only good thing there is the entire staff is ver warm and hospitable....... not sure if I would want to stay there again..☹️
Stayed 1 night in Jan 2019
Response from BEST WESTERN Skycity Hotel Team on 12 Jan 2019
Dear Guest, Greetings of the Day!!! On behalf of the entire team and management, I'd like to apologies for the inconvenience caused and thank your for your valuable review. At Best Western Skycity Gurgaon, we aim to fulfill the wishes of our guests and provide improve our services. Do give us another opportunity to make your stay at Best Western Sky City Hotel memorable Thanks & Regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Room was comfy. Food was good. Wifi worked well. Renovation was in progress at the hotel, resulting in some deficiency in service and tidiness. Hopefully this is temporary.
Stayed 2 nights in May 2018
Response from Priya on 23 May 2018
Dear Guest, Greetings of the Day!!! Thank you for taking the time to share such a wonderful feedback and for choosing our hotel as your accommodation choice.We are humbled by your gracious compliments and are pleased to note that you had an enjoyable stay with us. Your feedback is most gratifying as it is our endeavor to ensure that our guests have memorable experiences each time they stay with us. we look forward to welcoming you back soon to Skycity. Thanks & Regards, BEST WESTERN Skycity Hotel Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 13 Nov 2016
Dear Guest, Greetings of the day !!!! Thank you very much for sparing your precious time to share your experience by review.We are delighted to learn that you found our product and services to your satisfaction. Please accept my sincere apology for any inconvenience endured to you during your visit at Skycity Hotel Gurgaon. We certainly took your feedback in a positive way and shared with the concern departments and assure you that what you have experienced is not typical of Skycity Hotel Today Gurgaon standard. Nothing is more important than regaining the trust and all of us here sincerely hope that you will continue to patronize us. Once again I sincerely regret the inconvenience caused. Regards, Veena Koul

10/10 Excellent

Donald, Watford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best medium price hotel near Delhi Airport
I have used this hotel many times as a stopover. The staff are always friendly and helpful. It is easy for taxi drivers to find because it is near the Delhi-Jaipur road. It is a nice hotel and good value for money. Its speciality is hosting Japanese visitors and has good food.
Response from KAVITA SINGH on 23 Jul 2016
Dear Guest, Greetings of the day !!!! We would like to thank you for the choosing to stay with us at The Skycity Hotel, Gurgaon and for showering such compliments upon us on Expedia. We are glad that you have appreciated our friendly & attentive staff, efficient services, tasteful interiors and our convenient location. We extend an invitation for you to return soon and give us an opportunity to serve you to the best of our abilities and to your utmost satisfaction. Regards, Veena Koul

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't waste your money
Very disappointing. Staff were unfriendly and unhelpful. Room was dark and too crowded, surfaces weren't clean, phone by the bed didn't work, there was a power point for the lamp right behind the pillows. Toilet seat had stains on it. Air con didn't work. Staff wouldn't help to call us a local taxi. Not worth the price per night.
Response from KAVITA SINGH on 5 Dec 2015
Dear Guest, Greetings from Best Western Skycity..!!!!!!! Thank You Very Much . Hope To Serve With Best Hospitality Services In Near Future. Look forward to welcoming you back again. Regards,

8/10 Good

John, Sydney

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Business Hotel?
OK Hotel. Room staff good. Hotel cars over-priced and non English speaking drivers made navigating to business meetings a nightmare. Wi Fi really poor but the cable was good.
Response from KAVITA SINGH on 6 Feb 2016
Dear Guest, Greetings from Best Western Skycity..!!!!!!! Thank You Very Much . Hope To Serve With Best Hospitality Services In Near Future. Look forward to welcoming you back again. Regards,

10/10 Excellent

Donald, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skycity hotel and staff
excellent service
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Namaskar, Greeting from Best Western Skycity, Gurgaon’!! First & foremost we would like to thank you for your continued patronage with us at Best Western Skycity, Sector-15, Gurgaon’ and also for sharing a complimentary review about us on Trip Advisor. Our fabulous guest experience, our smooth check in/out operation, our high standards of cleanliness and maintenance, our delicious food, impeccable service and the great value for money that we offer have been a continual source of appreciation and your compliments reinforce our faith in the same. Such generous compliments from our guests go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever. Best Regards, Kavita Singh

4/10 Poor

Vikram singh, jodhpur

Disliked: Staff & service, property conditions & facilities, room comfort
Not bad
its just fine
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

8/10 Good

Aldwin, Winnipeg, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, need better food for internationals
We had an enjoyable and comfortable stay. I would like to suggest that you add one more meat dish to your buffet, possible rost beef or shrimp
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

6/10 Okay

Anish, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
2N3D Stay
Mosquitos in room made our life miserable. Toilet lock malfunction to fused bulbs to jammed main door central lock. Though service and food was good.
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

6/10 Okay

pat, tourist

Liked: Staff & service
Disliked: Property conditions & facilities
Average looking hotel
Room was clean n neat. However there was a stuffy smell probably due to the old carpeting. Bathroom shower door couldn't be closed completely leading flooding of bathroom floor. Breakfast selection was wide although the taste cld be improved. My kids hardly ate anything.
Response from KAVITA SINGH on 12 Mar 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

10/10 Excellent

Moni, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for my money
Stuff was very good, a lady by the name of Mhata (not sure) ?? went out of her way to assist,I rented a hotel car, price was definitely market price and not skyrocketing expensive hotel price. Breakfast reasonable. There was a water leakage in the bath, i forgot to report. Overall good value, it is my 2nd stay here.
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Namaskar, Greeting from Best Western Skycity, Gurgaon’!! First & foremost we would like to thank you for your continued patronage with us at Best Western Skycity, Sector-15, Gurgaon’ and also for sharing a complimentary review about us on Trip Advisor. Our fabulous guest experience, our smooth check in/out operation, our high standards of cleanliness and maintenance, our delicious food, impeccable service and the great value for money that we offer have been a continual source of appreciation and your compliments reinforce our faith in the same. Such generous compliments from our guests go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

8/10 Good

H.P.Kamath, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Congested Rooms
For the size of the room, they have too much furniture - no place to move around, no place to keep two suit cases. We requested a coffee table be moved out of the room, so we can put up for a day. Registration desk staff is helpful. Restaurant food is good, but minimal choices for Indian vegetarians. Hotel caters to Japanese clients and the menu in the restaurant reflects it.
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Namaskar, Greeting from Best Western Skycity, Gurgaon’!! First & foremost we would like to thank you for your continued patronage with us at Best Western Skycity, Sector-15, Gurgaon’ and also for sharing a complimentary review about us on Trip Advisor. Our fabulous guest experience, our smooth check in/out operation, our high standards of cleanliness and maintenance, our delicious food, impeccable service and the great value for money that we offer have been a continual source of appreciation and your compliments reinforce our faith in the same. Such generous compliments from our guests go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

6/10 Okay

Bobby

Liked: Staff & service
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Namaskar, Greeting from Best Western Skycity, Gurgaon’!! First & foremost we would like to thank you for your continued patronage with us at Best Western Skycity, Sector-15, Gurgaon’ and also for sharing a complimentary review about us on Trip Advisor. Our fabulous guest experience, our smooth check in/out operation, our high standards of cleanliness and maintenance, our delicious food, impeccable service and the great value for money that we offer have been a continual source of appreciation and your compliments reinforce our faith in the same. Such generous compliments from our guests go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel
Response from KAVITA SINGH on 12 Mar 2015
Dear Guest, Namaskar, Greeting from Best Western Skycity, Gurgaon’!! First & foremost we would like to thank you for your continued patronage with us at Best Western Skycity, Sector-15, Gurgaon’ and also for sharing a complimentary review about us on Trip Advisor. Our fabulous guest experience, our smooth check in/out operation, our high standards of cleanliness and maintenance, our delicious food, impeccable service and the great value for money that we offer have been a continual source of appreciation and your compliments reinforce our faith in the same. Such generous compliments from our guests go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

6/10 Okay

AS, London

Disliked: Property conditions & facilities
Big brand but dated hotel
Response from KAVITA SINGH on 12 Mar 2015
Dear Guest, Namaskar, Greeting from Best Western Skycity, Gurgaon’!! First & foremost we would like to thank you for your continued patronage with us at Best Western Skycity, Sector-15, Gurgaon’ and also for sharing a complimentary review about us on Trip Advisor. Our fabulous guest experience, our smooth check in/out operation, our high standards of cleanliness and maintenance, our delicious food, impeccable service and the great value for money that we offer have been a continual source of appreciation and your compliments reinforce our faith in the same. Such generous compliments from our guests go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

2/10 Terrible

Anshul, DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel Keep Away
Bad Hotel. Bad Staff. Keep Away from this hotel. Front desk staff is horrible. Room was not cleaned. No toiletry was provided. Service is poor. Worst hotel
Response from KAVITA SINGH on 12 Mar 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

6/10 Okay

Marcus Anderson, San Luis Obispo, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, not excessive
The rooms are quiet and clean, but the room was not very well lit. And the rooms are smaller than most best westerns I have stayed at. The staff is friendly and nice.
Response from KAVITA SINGH on 16 May 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

8/10 Good

Sagar, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms. Great service. Food needs some serious attention. Too bland.
Response from KAVITA SINGH on 6 Feb 2016
Dear Guest, Greetings from Best Western Skycity Hotel,Gurgaon..!!! Thank You Very Much for your valuable feedback . Hope To Serve With Best Hospitality Services In Near Future. Regards,

8/10 Good

R. Adhikari, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RA Review
A good hotel at this location.
Response from KAVITA SINGH on 6 Feb 2016
Dear Guest, Greetings from Best Western Skycity Hotel,Gurgaon..!!! Thank You Very Much for your valuable feedback . Hope To Serve With Best Hospitality Services In Near Future. Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Pathetic
Wow. I booked this hotel because I stayed in the Best Western in Lucknow and was impressed, it was simple, nice and clean. This Gurgaon Best Western is like NOT OK. Besides annoying and low-quality service, the hotel itself is pretty gross. The cockroach in my bathroom was pretty small, but I didn't love that it was there. The carpeting has as many offensive stains as the hallway has offensive smells. Varied and multitudinous. Run, run, very far away from this gross hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel fair priced too
We really liked it but we only stayed for one night. We found it clean and staff very friendly. We felt the price was very fair for the amenities it offered. I will stay there again next time and after a few stays I will post again.

4/10 Poor

Roka, China

Disliked: Cleanliness, room comfort
IS THIS INTERNATIONAL STANDARD 4 STAR HOTEL ?
I was stay Best Western , Sky-city Hotel , Gurgaon , India on May 20th-21st ( one night ) , when I check in in my given Room No. 507 at that time in the same room somebody was sleeping , room boy also was with me when I check in , he also socked and asked me stay outside for a while . Then he phoned to the reception and somebody came to see my room and told me , Sir please stay 20 Min in Lobby , I stayed around 20 - 25 Min in the lobby then reception staff told me to go in my Room 507 , when I went to my room , I was so socked , bed was wet and pour water everywhere in bed and bed cover , blanket was wet , immediately I called to reception and reception staff came in my room to see and apologize for everything and they changed bed sheet , blanket .... My question is to the BEST WESTERN HOTEL MANAGEMENT IS THIS INTERNATIONAL STANDARD 4 STAR HOTEL'S Service ??? I have been stay Best Western Hotel , Premier , Best Western , Maryland ,where service was good so I choose this hotel Best Western , Sky City , Gurgaon , India but WAS MY MISTAKE TO CHOOSE THIS HOTEL .
Response from KAVITA SINGH on 12 Mar 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

2/10 Terrible

Ruth, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money, seedy
Reception staff are efficient and willing to help. Menu and food are of poor quality, hotel is dated, worn, unclean and has a seedy feel to it. Spa facilities are not worth mentioning
Response from KAVITA SINGH on 12 Mar 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
The service was terrible both at frony desk and in Restraunt.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was o.k. The pick up service was not satisfactory. We waited for almost half an hour outside the airport and it was too cold. It was very uncomfortable. Wish you do your pick up service better than that. I will recommend my friends to stay there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very excellent service at the restaurant and very friendly staff. Got upgraded to an executive room and are going back to stay there again once back in Delhi.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at reasonable price
The hotel was good. It was a pleasant stay. But the foods could have been better. Attendees were happy to serve. Overall a good stay.

2/10 Terrible

Sean, Toronto, on

Disliked: Cleanliness, property conditions & facilities, room comfort
never trust best western
awful location, very old decoration, very bad smell everywhere, full street noise, poor service, taxis don't know the address of this hotel, actually this is less than 2 star hotel not 4 star, too far from New Delhi
Response from KAVITA SINGH on 12 Mar 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

2/10 Terrible

R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Ever!
*Took receptionist 25 mins to check me in - someone else broke the Q and he started serving him while i waited! * Not a 4 Star hotel. Maximum 1 Star quality. * The room I was given was so very small with queen size bed there was barely place to move! * Room was not clean (considering its a "4 Star" * The fridge did not work * The AC did not work. After 15 hours flight and staying awake for literally 48 hours (considering the time zone) I had to make 4 phone calls and wait another 1 hour for the AC guys to fix the Air Con. They cleaned the filter in front of me and took 1 hour to "fix it"! Even after they tried fixing it the cooling was not effective. * I ended up sitting in 40 degrees heat coz the AC did not work. * Breakfast is cheap and limited choices. * Checked out 24 HOURS earlier even though I paid for it. Absolutely disgusting place. Will never visit again.

6/10 Okay

Prakash, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good
1. Staff in the restaurant were superb 2 The information book in the room is obslete 3. Air conditioner out of order 4. Room was just too congetsed with furniture
Response from KAVITA SINGH on 12 Mar 2015
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.

10/10 Excellent

Bhaskar, Vadodara, Gujarat, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Experience!
- Part of Best Western (one of the biggest chain of hotels globally) - Professional 4*service, at very good rates (thanks to Expedia) - Cabs available from the hotel (a little expensive though, but safe) - Enjoyed the spa (especially the herbal tea)