"I reserved the room several days before we arrived. I left a note in the special request box when paying to give us a first floor if available because my wife being disabled, Also I let them know we were traveling with 2 small dogs. When we arrived he was unaware of us needing the first floor or the fact we had to dogs. So why have a special request section if there not going to read it. Ended up putting us on the third floor and then informed me that the elevator was not working. So i had to carry everything to the third floor and then get my wife up there which caused her knuckles on both hands to become very inflammed like three times the size they should be just from trying to keep a hold fo the railing go up the steps as she usually uses a walker. All this and was not even offered any kind of help. Was the worst hotel experience of my life. Randy"
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