In-room safe, desk, laptop workspace, blackout curtains

Reviews of Super 8 by Wyndham Grapevine/DFW Airport Northwest

2.5 out of 5
Super 8 by Wyndham Grapevine/DFW Airport Northwest
250 East Highway 114, at Main Street, Grapevine, TX

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 78 out of 1002 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close proximity to DFW airport and Texas Motor Speedway the staff and service was great
Stayed 2 nights in Apr 2024

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Sheer Curtains were shredded and the hem had fallen out. The tub needed resurfacing as well. Parking lot was well lit, staff was courteous and it was quiet. Room was clean
Stayed 2 nights in Apr 2024

8/10 Good

DaWaina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Liked: Amenities
Perfect for short stay and early morning flight fro DFW
Stayed 1 night in Apr 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Super 8 exceeded our expectations based on the negative reviews we had read. Our room on the 3rd floor was clean, had a decent sized fridge and a comfortable bed. Breakfast was so-so consisting of make your own waffles, two kids cereal options, yogurt and juice/coffee, but I was happy to get anything since we’d paid a fairly low price for a Saturday night. I’d stay again if it were the only option available, but I paid enough to want to look for better options further away in the same price range.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice rooms
Stayed 1 night in Apr 2024

8/10 Good

Amarachi

Very Good
Stayed 3 nights in Apr 2024

8/10 Good

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and affordable place to stay. Motel close to WindstAr Casino
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 7 Apr 2024
Hi Luis,We're thrilled to hear that you found our motel to be a nice, clean, and affordable place to stay. Providing comfortable accommodations at a reasonable rate is our goal, and we're glad we could meet your expectations. Our proximity to Windstar Casino adds convenience to your stay, and we appreciate your positive feedback. Thank you for choosing us, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Ezequiel Mata

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Ezequiel,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was seamless. The shuttle picked us up at the airport as requested. This visit was for a very brief visit ( due to airline) but the short visit we had was pleasant!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Kathryn,Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was seamless and that our shuttle service met your needs effectively. Even with your brief visit, we're glad to know that you found your stay pleasant. Your satisfaction is important to us, and we appreciate your kind feedback. Should your travels bring you back our way, we look forward to welcoming you for another enjoyable stay!

10/10 Excellent

Nancy

Stayed 2 nights in Mar 2024

10/10 Excellent

Irena

Liked: Cleanliness, staff & service
I will return! Reliable and great location.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Irena,We're thrilled to hear that you had a positive experience and that you plan to return! Providing reliable service and a great location is important to us, and we're glad we could meet your expectations. Thank you for your feedback, and we look forward to welcoming you back on your next visit.

10/10 Excellent

stephanie

Liked: Staff & service, amenities, property conditions & facilities
The bed sheets are stained.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Stephanie,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly greeting after a very long day of travel.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Christine,We're delighted to hear that you received a friendly greeting after a long day of travel. Providing a warm welcome to our guests is important to us, and we're glad we could make your arrival a pleasant one. Thank you for your feedback, and we hope the rest of your stay was just as enjoyable.

2/10 Terrible

Robin

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a small odor
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Andrew,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. Your concerns have been noted and forwarded to our team for improvement. Our team strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Daryl, Laredo

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
was decent, friendly staff, breakfast was meh, need water available
Stayed 1 night in Mar 2024
Response from Sophia CSR on 17 Mar 2024
Hi Daryl,We're glad you found our staff friendly, but we apologize for the breakfast and water availability issues. Your feedback is valued, and we'll work on improving it. Thanks for letting us know, and we hope to welcome you back for a better experience. Let us know how we can help further!

6/10 Okay

Daryl

Stayed 4 nights in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Hi Daryl,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Response from Sophia CSR on 13 Mar 2024
Hi Alejandro,Thank you for your feedback and for acknowledging our competitive pricing. We're delighted you found value in our offerings. If you have any additional comments or suggestions to share, please feel free to let us know. We're committed to providing you with an even better experience in the future. Your support is much appreciated!

10/10 Excellent

George, Port Saint Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was so inexpensive for the area and I sleep incredibly well...I like the fan noise.....water was HOT and I could adjust and flowed well .......quiet and good work area....Its not the Ritz but a real deal and worked well.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi George,We're thrilled to hear that you found value in your stay with us and enjoyed a comfortable night's sleep! Our team is glad that you appreciated the amenities like the fan noise, hot water, and a quiet work area. Providing affordable accommodations without compromising on quality is a priority for us. We look forward to welcoming you back for another great experience in the future!

2/10 Terrible

Olga

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on the line for an 1 hour waiting for answer to get a shuttle. Nobody answered. I paid $60 for 5-minute drive for Uber. This is totally insane! Horrible experience!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Olga,Our team apologizes for the unacceptable experience you had with our shuttle service and the lengthy wait time for assistance. Your time and convenience are important to us, and we regret the inconvenience and frustration this caused. We understand your disappointment and frustration with the situation. Rest assured, we'll investigate this matter thoroughly to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate your patience as we work to make improvements.

4/10 Poor

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Mar 2024
Hi Michele,Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

10/10 Excellent

Raymond

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went quickly.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Mar 2024
Hi Raymond,We appreciate your feedback and are glad to hear that our service was efficient. Our team is dedicated to providing prompt and effective solutions to our customers' needs. If there are any areas where you feel we could improve further, please don't hesitate to let us know. Thank you for choosing us!

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi James,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Safe and staff was very pleasant
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Michael,We're delighted to hear that you felt safe during your stay and that our staff provided pleasant service. Ensuring your comfort and well-being is our top priority, and we appreciate your positive feedback. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Watana, Winnsboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price ( room,Transportation from and to DFW Airport, plus breakfast ) that a good deal.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Watana,We're glad to hear that you found our package deal to be a good value! Providing affordable accommodations, transportation, and breakfast is our goal, and we're pleased that it met your expectations. We appreciate your business and look forward to welcoming you back in the future!

8/10 Good

Adrian

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Adrian,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

4/10 Poor

Christine, Ironwood

Liked: Staff & service
Disliked: Cleanliness
Website said free shuttle and hours… I called for pick up times and they said no shuttle service in the afternoons. I could have chose 20 other hotels with free shuttle service nearby but, I was stuck paying 25. Not happy. Then our first room smelled and had stained linen. The front desk moved us to a cleaner room.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Christine,We apologize for the inconvenience regarding the discrepancy in shuttle service availability and the initial room condition. Your feedback is valuable, and we're taking steps to ensure accurate information is provided and maintain the highest standards of cleanliness. Please accept our sincere apologies for falling short of your expectations, and we appreciate your understanding as we strive to improve our services.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean. However, on the 2nd floor smells (cigarettes and skunk) awful. I'm thankful that my non-smoking room smells better and it is very clean. Suggestion, maybe put all the non-smoking rooms on the same floor or hallway, so I don’t have to walk through of hallway that smells like smoke.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Hi Michelle,We're pleased to hear that your non-smoking room met your expectations in terms of cleanliness. We apologize for the inconvenience caused by the odor on the 2nd floor. Your suggestion to allocate all non-smoking rooms to the same floor or hallway is noted, and we'll certainly consider it for future improvements. Thank you for bringing this to our attention, and we appreciate your understanding.

2/10 Terrible

Stephen

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Stephen,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great, place quite and clean
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Hi Joseph,Thank you for your positive feedback! We're delighted to hear that you found our staff great and the place quiet and clean. Providing excellent service and a comfortable environment are our top priorities. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Mar 2024
Hi Patricia,Your flawless 5-rating is greatly appreciated! Your contentment is our top priority, and we're absolutely delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!

10/10 Excellent

Menakshy

Stayed 3 nights in Jan 2024
Response from Sophia CSR on 21 Mar 2024
Hi Menakshy,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 Good

Braeden

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Braeden,We appreciate your feedback with a 4 rating. Your satisfaction is important to us, and we're dedicated to continuous improvement. If there are specific aspects that fell short of expectations, please share details so we can address them and ensure a better experience in the future. Thank you for choosing us, and we look forward to exceeding your expectations on your next stay.

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in after midnight. The staff was very friendly.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 24 Jan 2024
Hi Jenifer,Thank you for your positive feedback! We're delighted to hear that our staff was friendly during your late check-in. Your satisfaction is important to us, and we look forward to providing you with excellent service on future visits. Thank you for choosing us for your stay!

10/10 Excellent

Sonia

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Hi Sonia,We appreciate your rating and review. Receiving an astonishing 5-star rating is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Richard,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

10/10 Excellent

Maria O.

Stayed 1 night in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Hi Maria,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 Good

Sara

Liked: Cleanliness, staff & service
This was a last-minute booking for my family as our flights got delayed and we needed a quick room for the night. The property was obviously older (mostly showed in the bathroom fixtures as the rest of the room had new flooring Nd decor) but man-oh-man, spotlessly clean and bright. Definitely felt good about picking this property.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Hi Sara,Delighted you chose our property for your last-minute stay! Your recognition of our cleanliness efforts and the bright atmosphere is truly appreciated. While the property may show signs of its age in some areas, we're committed to maintaining high standards. Thank you for your positive feedback, and we hope to welcome you and your family again in the future.

8/10 Good

Paul

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap, the only positive
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Hi Paul,We appreciate your feedback on our affordability. While we're glad you found our rates favorable, we acknowledge there's room for improvement. Your comments are valuable, and we're committed to enhancing all aspects of your experience. Thank you for choosing us, and we look forward to exceeding your expectations in the future.

10/10 Excellent

Phil

Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Hi Phil,Thank you for choosing our hotel and for recognizing our commitment to excellence. We're honored to receive your perfect 10 rating! Your positive experience is truly rewarding for our team, and we can't wait to host you again for another outstanding stay. Your feedback is invaluable, and we appreciate your continued support!

6/10 Okay

Nick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Hi Nick,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

8/10 Good

Charles

Liked: Cleanliness, staff & service
Comfortable beds, that's it.
Needs updating!
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Hi Charles,Appreciate your feedback regarding the comfortable beds. We understand the importance of a refreshing sleep experience. Your comments about the need for updating are valuable, and we will consider them as we strive to enhance our overall guest satisfaction. Thank you for bringing this to our attention, and we hope to welcome you back with improved accommodations in the future.

8/10 Good

Emilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 8 nights in Dec 2023
Response from Sophia CSR on 11 Jan 2024
Hi Emilio,Thank you for your marvelous review. We're ecstatic to hear that our property could be an ideal spot to provide you with the kind of experience that you had imagined. We also appreciate your positive comments concerning our amenities and service. With a lot of hope in our hearts, we would love to open our doors again to you in the future whenever your travel brings you back to the area!

10/10 Excellent

CASEY, FORT WORTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 6 Jan 2024
Hi Casey,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

Elibardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be better.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Hi Elibardo,Thank you for sharing your feedback on our breakfast. We appreciate your input and apologize if the experience did not meet your expectations. Your comments guide us in enhancing our offerings, and we are actively working to improve the breakfast options to provide a more satisfying experience for our valued guests. We look forward to the opportunity to better serve you in the future.

8/10 Good

Dhrumin

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2 Jan 2024
Hi Dhrumin,Appreciate your positive 4-star review! If you have any suggestions for improvement, we welcome your feedback. Your insights are invaluable as we strive to enhance our services. Thank you for choosing to stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Dear Guest,Your flawless 10-rating is greatly appreciated! Your contentment is our top priority, and we're absolutely delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!

10/10 Excellent

ana

Stayed 1 night in Dec 2023
Response from Sophia CSR on 17 Jan 2024
Hi Ana,We're thrilled to receive your 5-star rating! Thank you for choosing our hotel, and we're delighted to know you had a positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay. Thank you for your support!

4/10 Poor

Alanna

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Hi Alanna,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. Our team never wants our guests to have such a kind of experience. We would love to know more about your experience. So, our team can make the required changes and improvements. Hope to earn your business on future travels so that you can see our continuous improvement.