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This was a 1 night stay because of the proximity to a hospital for an early AM procedure. Property was dated but clean. Unfortunately the bed was like sleeping on a plank, it was hard. The bathroom doors hinges squealed like a stuck pig at the slightest movement so any time one of us got up to use it, the other was startled awake. Service was quick but impersonal.
Desmond
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Desmond,We appreciate your feedback regarding your recent stay with us. We are glad to hear that you found our property clean. We have noted your comments about the bed and bathroom door, and we will share this with our team for review. Our goal is to ensure all guests have a comfortable stay. Thank you for sharing your experience with us.
Booked online, didn’t arrive until 130 in the morning and they said they only keep online reservations until midnight. Scam.
Olivia
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Olivia, We apologize for any inconvenience you experienced with your late check-in. We recommend reaching out to our management team directly to address this concern further. Your feedback is valuable to us as we strive to enhance our services.
I arrived at DFW and tried calling the property multiple times to find out whether I needed to request a shuttle from the airport or if it would come on its own. After an hour of calling, I called the Wyndham corporate line and had them transfer me to the hotel. When I finally arrived, the check-in procedures were chaotic, the vending machines didn’t work properly, and my room had a smell I don’t even know how to describe. Very thankful this was a one-night stay because of an emergency. Definitely avoiding this place if I need to stay near DFW again.
John
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello John,We apologize for the challenges you faced with our shuttle service and check-in process. We strive to provide top-notch service and ensure a seamless experience for our guests. Your feedback regarding the vending machines and room odor will be shared with our team for further evaluation. We appreciate you bringing these matters to our attention.
2/10 Terrible
Susan
8 Mar 2024
Susan
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Susan,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to reach out to us directly with any feedback you'd like to share so we can address any issues. We value your input and would love the opportunity to make it right for you.
We loved our stay here, it was very clean and smelled amazing! Staff was very nice and helpful! We felt very safe here and will definitely be staying here again when we go back that way!
Kendell
Stayed 2 nights in Jan 2024
Response from AP on 29 Jan 2024
Dear Kendell. Thankyou for your review and choosing our hotel. I am happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
Administration makes us feel welcome and went out of their way to make our stay so so pleasant.
We really grateful with the front desk to help us so much!
Daniel
Stayed 1 night in Jan 2024
Response from AP on 9 Jan 2024
THANKYOU FOR YOUR REVIEW AND FOR CHOOSING OUR HOTEL,I AM HAPPY THAT YOU ENJOYED YOUR STAY AND I AM LOOKING FORWARD TO HAVING YOU AGAIN AS A GUEST IN OUR HOTEL.
Hello Sarah, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Hello Earnest,Thank you for sharing your feedback with us, and we regret to hear about the issues you experienced during your stay. We apologize for any inconvenience caused and appreciate your patience. We always strive to provide a comfortable and enjoyable experience for our guests, and we will take your comments into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.
A little surprised that the room had no closet but the rack and attached shelf was sufficient. Really disappointed with the pillow situation though; best described as three bean bags…small & lumpy. But overall, pleased with the room, condition, furnishings, service, neighborhood, and value. We would stay here again, but would bring our own pillows. :)
James
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello James,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you were pleased with the room, condition, furnishings, service, neighborhood, and value. We take note of your comments regarding the lack of a closet and the pillows. Your suggestions are important to us and will be shared with the appropriate team. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
6/10 Okay
Doug
21 Dec 2023
Doug
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Doug,We appreciate you choosing to stay at our hotel. If there's anything we can improve upon, please feel free to reach out to us directly. We value your feedback and hope to welcome you back in the future.
Hello Emily,Thank you so much for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. We truly appreciate your support and hope to welcome you back in the future for another perfect stay.
Hello Melinda,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future!
4/10 Poor
Savana
10 Dec 2023
Savana
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Savana, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value feedback and would appreciate it if you could reach out to us directly so we can address any concerns you may have had. We hope to have a chance to make it right in the future.
Dear Guest,We are delighted to see that you had an amazing experience during your stay with us! We strive to provide exceptional service and ensure our guests' satisfaction. Should you have any future travel plans, we would be honored to welcome you back to our hotel.
I have stayed here a few times in the past six months and Joni , the front desk attendant , always makes me feel at home when I show up for check in and when I checkout .
Ron
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Ron,Thank you for your loyalty as a returning guest. We appreciate your kind words about Joni's exceptional service and the warm welcome you receive during your check-in and check-out. We strive to create a comfortable and welcoming environment for all our guests and it's great to know that Joni has made you feel at home. We look forward to welcoming you back on your next visit.
10/10 Excellent
Susan, Tyler
22 Nov 2023
Susan
Stayed 1 night in Oct 2023
Response from Harry on 23 Nov 2023
Thank you so much for your feedback.
4/10 Poor
anne, MISSOULA
17 Nov 2023
SHUTTLE WARNING - I booked this specifically b/c it was cheap & had a shuttle to airport. When I called from the airport the lady said to grab an uber b/c the shuttle couldnt come for at least an hour b/c ? (thick accent). So our $62 hotel turned into a $115 hotel b/c the hotel area is far from the airport. Same in the a.m. but this time I insisted so they did. Its not a circulating shuttle. Hotel is clean but smells strongly of disinfectant everywhere. Bkfst is decent and they put it out at like 3am. Beds are comfy but only 2 pillows per queen bed and they only had one extra. Found someone's leftovers in the fridge. Bar/grill right next door open late. Overall its a good deal but if counting on the shuttle go elsewhere.
anne
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello anne,Thank you for taking the time to share your feedback. We apologize for any miscommunication regarding our shuttle service. We strive to provide efficient transportation but sometimes there may be delays due to unforeseen circumstances. We appreciate your compliments on the cleanliness, breakfast, and comfort of our hotel. We will make sure to address the disinfectant smell and pillow availability with our team. We kindly suggest contacting our management directly for any concerns regarding the shuttle service. We appreciate your understanding and hope to welcome you back in the future.
Decent property and staff. I will definitely be returning on my next Cowboys game.
Michael
Stayed 2 nights in Oct 2023
Response from Manager on 7 Nov 2023
Hello Michael,Thank you for choosing our hotel for your stay and for your positive feedback about our property and staff. We are thrilled to hear that you had a good experience and we look forward to welcoming you back on your next Cowboys game.
6/10 Okay
Heidi
3 Nov 2023
Liked: Cleanliness, staff & service
I stood outside waiting for the shuttle for an hour while watching other motel shuttles pick up their guests. I finally called the motel and they said I needed to call to let them know I needed a ride! So then I had to wait 90 minutes MORE before being picked up. There should be a notice SOMEWHERE that says guests need to call the motel for a pick up from the airport.
I was already stressed from my flight being delayed, and waiting in the pouring rain made it worse.
Heidi
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Heidi,We apologize for any inconvenience you experienced while waiting for the shuttle. Our shuttle service operates on a call-based system to ensure efficient pick-ups, and we apologize if this information was not adequately communicated. We appreciate your feedback and will take it into consideration to improve our guest experience. We understand how the delay exacerbated your stress and discomfort, and we apologize for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
We will never stay at another Super 8 property again. This hotel appeared to have nice look, but on closer examination, it was filthy. The second floor hall had linoleum that had been rolled over carpet and then screwed down.
The elevator buttons had grime around the edges, the lamp on the nightstand was filthy and I used my shirt for a pillow case.
We found a water bottle in the room, half full and a mask in the chair for the room.
The drapes smelled like they had never been cleaned and had been there for 20 years. When the air was on, the smell of the drapes permeated through the room.
Had we not been so tired and already paid for this room, we would have left.
Dawn
Response from Harry on 2 Nov 2023
We apologized for your Bad experience with us. In future Give us a chance to serve you better. Thank you
Disgusting. Literally dry boogers on the wall and desk when we arrived. Room smelled awful. Floor was sticky. Toilets would not flush, had to use lobby restroom. Breakfast option was toast or cereal that you had to eat with a fork because they had no spoons. Had to wait of course for the staff to make their breakfast before we could make ours. They also started cleaning breakfast up at 9:00 am. Construction going on everywhere.
Kevin
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Kevin,We are sorry to hear about the issues you experienced during your stay. Our housekeeping team takes pride in maintaining cleanliness throughout the hotel, and we apologize if your room did not meet your expectations. We would have been happy to address any concerns had we been made aware during your stay. Regarding breakfast, we appreciate your feedback and will share it with the team to make improvements. We apologize for any inconvenience caused by the construction. Our team is working diligently to improve our facilities. Thank you for bringing these matters to our attention.
I asked for handicap room, but there was not one. Other than that, it was good.
Mona
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Mona,We apologize for any inconvenience caused. Please be assured that we will make a note of your preference for a handicap room for any future bookings. Thank you for your positive feedback otherwise.
Hello Kai,Thank you for your perfect rating! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon! #HappyGuests
2/10 Terrible
Heather
10 Oct 2023
Heather
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Heather, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
Hi Joy,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
I had a travel delay which got me to arrive at 130am. The hotel personnel could not find my reservation but still gave me a key? I asked the following morning if they have resolved the issue but only claimed "dont worry about it". Until after they copied my ID and Two Credit cards. Either he is not Internet knowledgeable or did not know what he was doing.
Roberto
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hi Roberto,We apologize for the inconvenience you encountered during your stay and for taking the time to share your perspective and feedback. We appreciate your comments and will use this as a training opportunity for our team. Thank you again and we hope to get the chance to serve you again.
Well kept hotel. Great stay. No carpet was a plus for me. Room was really hot because the AC was off but it worked great. There was mold on the shower curtain but the super sweet housekeeping lady switched it out. Only other complaint was that the room was really bright. Bright alarm clock, sun peaked through bottom of curtains. Other than that really liked this hotel and location.
Bianca
Stayed 2 nights in Sep 2023
Response from Harry on 2 Oct 2023
Thank you for your feedback.
4/10 Poor
Jason
2 Oct 2023
Liked: Cleanliness
We couldn’t sleep, people next door sounded like they where tarring the walls down, we weren’t in the room even 3 hours before we had to leave, just couldn’t take it any longer!
Jason
Stayed 1 night in Sep 2023
Response from Harry on 2 Oct 2023
Thank you for your feedback and hope we serve you better when you come next time.
It was clean, the staff was so nice and helpful, especially on lady behind the desk!
The only thing my daughter and I hated was the bed. It was so hard,!
Hello Mercedes,Thank you for sharing your experience. We truly appreciate the insight regarding our access. Your voice is very valuable to us and we hope you will return on your next travels.
The property is run down and not much less expensive than superior places. Avoid if you can.
ray
Stayed 2 nights in Sep 2023
Response from Manager on 21 Sept 2023
Hello ray ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
6/10 Okay
Karen
Travelled with family
18 Sept 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Meh
If you are staying there to get a good night sleep forget it. Close to the freeway and the noise is ridiculous. Room was clean but while we were out for the day, the cleaning crew came in and took all the towels but didn’t leave any clean ones. When we asked for some I had to go down and pick them up at the front desk and got two thin bath towels, nothing else. The saying you get what you pay for is true in this case as the room was really reasonably priced.
Had a weird square toilet.
Karen
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello Karen ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
For the price I was happy. Room was clean. A little noisy. Avoid the restaurant next door, Fire House Grill. I went because I could walk. I wish I had driven two blocks. Plenty of restaurant options withing a mile
joe
Stayed 1 night in Sep 2023
Response from Manager on 18 Sept 2023
Hello joe,We can't thank you enough for sharing your feedback with regards to our price and also our room. Guest comments such as yours help us to continuously improve. Thank you for your business.
Sheets had stains on them and so did the shower curtain. Other than that it was nice
Lanita
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Lanita, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!
They were working in the room next to us so it was a little noisy. The bed was comfortable but it made a noise like it wasn’t level. Overall good stay.
Azaria
Stayed 3 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello Azaria,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed and your insights regarding our room. Please do come see us again.
8/10 Good
Sheila
30 Aug 2023
Liked: Cleanliness
Sheila
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Sheila,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
I made this purchase in my sleep. I am on 11 medications with a severe mental diagnosis. I can not get help being reimbursed. This is so wrong and I compassionate.
Heather
Stayed 1 night in Aug 2023
Response from Harry on 31 Aug 2023
Reservation cancellation policy is guest need to let us know 24 hour prior if guest want to cancel reservation.Contact Expedia.com and please check expedia cancellation policy.Thank you.
Hello Gerry,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
6/10 Okay
Pilar
Travelled with family and small children
20 Aug 2023
Liked: Staff & service
Disliked: Cleanliness
Killed a small roach and there were some smaller droppings or eggs near it in the restroom. Smaller roaches usually means there's a bigger infestation.
Pilar
Stayed 1 night in Aug 2023
Response from Manager on 21 Aug 2023
Hello Pilar, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Hello omar,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.
Did not like the hotel, and my intention is not to bring any negativity to the Hotel Business but rather considering that other customers deserve to know and may help them in their decision process. Did not look updated, and it gives you a feeling of an old hotel. The AC Condenser were very loud and had to put a pillow over my head while sleeping. The front desk staff could be more welcoming.
Marius
Stayed 1 night in Aug 2023
Response from Manager on 9 Aug 2023
Hello Marius, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Ive been staying at this property. Its in a safe neighborhood. Its conviently located to stores food and the freeway. The rooms are clean and the staff is plesant.
LaShell
Stayed 1 night in Aug 2023
Response from Manager on 9 Aug 2023
Hello LaShell, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!
Hello George,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.
2/10 Terrible
Becky
28 Jul 2023
Becky
Stayed 2 nights in Jul 2023
Response from Manager on 19 Aug 2023
Hello Becky,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
Everything is good pool is small but it definitely feel soo nice
Brandi
Stayed 2 nights in Jul 2023
Response from Manager on 22 Jul 2023
Hello Brandi,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our pool. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
6/10 Okay
Lynda
19 Jul 2023
Liked: Cleanliness
Disliked: Staff & service
It was ok the first couple of nights .had to be at work early on Monday the guest in the next room fighting and the lady screaming woke me up tried calling the desk no one ever answered and it got worse had to get dressed and go downstairs and tell them all they said is they would call the room and went back up to my room and the fighting and crying and screaming continued after that day the rest of the other days was quiet
Lynda
Stayed 7 nights in Jul 2023
Response from Manager on 20 Jul 2023
Hello Lynda, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.