Standard Room, 2 Queen Beds, Non Smoking | Down duvets, desk, laptop workspace, free cots/infant beds

Reviews of Quality Inn & Suites North Mesquite I-30

2.5 out of 5
Quality Inn & Suites North Mesquite I-30
3424 Sorrento Dr, Mesquite, TX

Reviews

6.8
Rating 10 - Excellent. 87 out of 369 reviews" "
Rating 8 - Good. 105 out of 369 reviews" "
Rating 6 - Okay. 74 out of 369 reviews" "
Rating 4 - Poor. 45 out of 369 reviews" "
Rating 2 - Terrible. 58 out of 369 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service
The property was being painted
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Danielle, We apologize for any inconvenience you experienced due to our ongoing maintenance. Guest satisfaction is our priority, and we appreciate your understanding as we strive to improve our facilities and services. Please do not hesitate to reach out to our management team for any further assistance or feedback.

8/10 Good

Vincent, Wichita

Travelled with family
Liked: Property conditions & facilities
The included breakfast has sausage one day and only milk and yogurt for protein the next. Eggs and a meat daily would be an improvement.
Stayed 2 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello Vincent,Thank you for sharing your feedback regarding our breakfast offerings. We appreciate your input and will certainly take your suggestion into consideration for potential future improvements to our menu. We strive to provide a variety of options to cater to all our guests’ preferences. We hope you otherwise enjoyed your stay with us and look forward to welcoming you back in the future.

2/10 Terrible

Vanessa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Vanessa, We're sorry to hear about your experience and appreciate the feedback provided. Our team is dedicated to maintaining high cleanliness standards, and we will address this matter internally. Please feel free to reach out to management with any further concerns you may have regarding your stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Robert,Thank you for taking the time to share your feedback with us. We appreciate your thoughts and will take them into consideration for future improvements. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Ricardo

Travelled with family
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Ricardo, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for future improvements. We hope to have the opportunity to welcome you back in the future to provide you with a better experience.

10/10 Excellent

Tarrolyn

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Tarrolyn,We appreciate you sharing your feedback from your recent stay with us. We encourage guests to reach out to our management team directly so we can further discuss your experience and address any concerns raised. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Mark, Yantis

Disliked: Property conditions & facilities
Room was not cleaned well sticky stuff on the floor and night stand sink would not drain
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Mark,Thank you for sharing your recent experience at our hotel. We apologize for any inconvenience you may have encountered during your stay with the cleanliness of the room and the issue with the sink. We appreciate your feedback as it helps us improve our services. Should you have any further concerns, please feel free to reach out to our management directly.

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Carlos,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We strive to provide exceptional service and we are glad that we met your expectations. Should you have any further comments or suggestions, we encourage you to reach out to us directly. We hope to welcome you back again soon!

8/10 Good

Josefina n

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Josefina n, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Daniel Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in Answered all of our questions. Explained the breakfast operation
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Daniel Thomas,Thank you for choosing our hotel for your stay. We appreciate your positive feedback about our check-in process and helpful staff. We strive to provide a seamless experience for our guests. We're glad we could assist you with any questions you had, including explaining our breakfast operation. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
Not only was the hotel clean and comfortable, but the man at the desk also gave us a jump when the battery on our truck died.
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello Georgia,Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay with us and that our staff went the extra mile to assist you with your vehicle issue. We strive to provide exceptional service to our guests. We appreciate your recognition and hope to welcome you back in the future.

10/10 Excellent

Candelaria, Nevada

Stayed 1 night in Nov 2023
Response from Customer Care Team on 18 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Edric

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 8 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Briza

Liked: Cleanliness, staff & service, property conditions & facilities
The property was identical as it showed online, which I thought was great for the price!
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Briza,Thank you for your kind feedback on our property. We are pleased to hear that you found it to be as advertised and that you appreciated the value for the price. We strive to provide accurate information on our online platforms to assist guests in making informed choices. We hope you had an enjoyable stay and look forward to welcoming you back in the future.

8/10 Good

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,nice and great location.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello kimberly,Thank you for sharing your positive feedback about our hotel. We're delighted to hear that you found our property to be clean, nice, and conveniently located. We strive to provide our guests with a pleasant and comfortable stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Charles

Travelled with family
Liked: Staff & service
the desk clerk was attentive.
Stayed 4 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Charles,Thank you for your positive feedback about our attentive desk clerk! We strive to provide excellent customer service at all times.

8/10 Good

Jose Wilfrido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good except the AC was too loud.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Jose Wilfrido,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

6/10 Okay

Antonio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was ok, just ok !
Stayed 2 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello Antonio,Thank you for your feedback. We apologize if your experience was not exceptional.

4/10 Poor

ulises

Stayed 2 nights in Sep 2023
Response from Manager on 24 Oct 2023
Hello ulises, Thank you for your feedback. We apologize for any inconvenience you may have experienced. Please let us know how we can assist you further.

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be returning. My only complaint was that privacy could have been more private for my guest.
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hi B,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Excellent

Bertha

Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Bertha,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very accommodating and personal. I felt like I was visiting friends.
Stayed 2 nights in Sep 2023
Response from Manager on 18 Sept 2023
Hello Jim,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and comments about our front desk. We appreciate you taking the time to share your experience.

4/10 Poor

Sadik

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Objectively speaking, staying at this hotel is a poor experience. Nothing outrageous; if you're looking for a bed to sleep in, this is perfect for you. However, basic amenities and standards are below par, I speak having visited over 100 hotels in states across the country in my lifetime. I do not consider myself a snob but felt compelled to write this so prospective guests can understand what they're paying for SERVICE: The customer service leaves something to be desired, but the front desk attendants are professional enough and will check you in CLEANLINESS: A cockroach was found in the room. When inspecting the room for other bugs, a very obvious lack of cleanliness was found. It was obvious the rooms hadn't been swept or vacuumed, which calls into question the cleanliness of everything else AMENITIES: The breakfast is meager and the coffee is poor, and I'm being generous with my vocabulary. Trying to work the TV to find something to watch was aggravatingly difficult, and the front desk was unable to assist much. Overall, this is a perfectly fine hotel to sleep in, there is nothing egregious. However, if you are used to a certain basic standard of cleanliness and overall vibes, I suggest looking for other hotels in the area
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Sadik, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Bishnu

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no pool my linens were not clean when I checked in
Stayed 2 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello Bishnu,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our pool. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bruce J
Amazing customer service
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Bruce,Thank you for your review and comments regarding our service. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hello Gabrielle,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Laneeka

Stayed 2 nights in Aug 2023
Response from Manager on 6 Sept 2023
Hello Laneeka,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Good

JoAnna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but stinky food
Room was nice and spacious. Staff was very nice. Elevator and my floor had this awful stench (like someone food) that was relentless. Smell was still there several hours later and even the next day. Probably a one off situation but I took the stairs and held by breath till I got to my room.
Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Hi JoAnna,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice ppl! Rooms were so clean and beds were super comfy
Stayed 1 night in Jul 2023
Response from Manager on 21 Jul 2023
Hi Jessica,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

2/10 Terrible

Lois

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the worst hotel experience EVER!
Stayed 1 night in Jul 2023
Response from Manager on 5 Jul 2023
Hello Lois,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Shari

Liked: Cleanliness
The staff is nice & for an older place it is well kept.
Stayed 1 night in Jun 2023
Response from Manager on 23 Jun 2023
Hello Shari, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jun 2023
Response from Manager on 17 Jun 2023
Hello Marlon,On behalf of our entire staff, we thank you for your business and for your comments regarding our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2023
Response from Manager on 2 Jun 2023
Hello Victor,Thank you for sharing this honest review and feedback about our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was clean and friendly
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hello Francisco,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Dwan

Stayed 2 nights in May 2023
Response from Customer Care Team on 24 May 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Kaimana

Business traveller
Disliked: Cleanliness
Had to request for certain areas to be clean which should already be a daily routine m.
Stayed 7 nights in May 2023
Response from Manager on 12 May 2023
Hello Kaimana, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2023
Response from Manager on 4 May 2023
Hello Sonia,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 5 May 2023
Hello Sonia,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The servicié is very Good but the rooms are smaller that i tought
Stayed 3 nights in Apr 2023
Response from Manager on 12 Apr 2023
Hi Diana,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Janisha San

Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hello Janisha San, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Dione

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and peaceful.
Stayed 4 nights in Mar 2023
Response from Manager on 2 Apr 2023
Hello Dione,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Chance

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
If you want to stay in a room that looks like it hasn’t been swept and feel unsafe, look no further! This room is disgusting with hair, food, and grass all over the floor and then in the bathroom there is hair in the tub and on the backside of the toilet. The chain lock at the top of the door is missing. The person at the counter when you check in was very hard to understand and got snippy with us when we had to ask her to repeat several things. I would definitely not recommend this place even if it was the last option.
Stayed 1 night in Mar 2023
Response from Manager on 28 Mar 2023
Hello Chance, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Lucia

Stayed 2 nights in Mar 2023
Response from Manager on 24 Mar 2023
Hello Lucia,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Shelia

Travelled with group
Disliked: Property conditions & facilities
Rude Receptionist
Stayed 1 night in Mar 2023
Response from Manager on 22 Mar 2023
Hello Shelia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Frank

Stayed 1 night in Mar 2023
Response from Manager on 4 Apr 2023
Hello Frank,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Leonor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and clean
Stayed 1 night in Mar 2023
Response from Manager on 11 Mar 2023
Hello Leonor,Thank you for your valuable opinion regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Manager on 7 Mar 2023
Hello Mark,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on 28 Dec 2022
Hello VERONICA,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly. Within 10 min. To Dallas.
Response from Manager on 7 Dec 2022
Hello Miguel,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

lachanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property i stay here often when i come to dallas
Response from Manager on 6 Dec 2022
Hello lachanta,It means so much to have earned your business. We appreciate the feedback regarding our property. Every guest experience is extremely important to us. We value your feedback and thank you for your business.