Desk, blackout curtains, free WiFi, bed sheets

Reviews of HomeTowne Studios by Red Roof Dallas - Mesquite

2 out of 5

Reviews

5.8
Rating 10 - Excellent. 181 out of 760 reviews" "
Rating 8 - Good. 129 out of 760 reviews" "
Rating 6 - Okay. 117 out of 760 reviews" "
Rating 4 - Poor. 99 out of 760 reviews" "
Rating 2 - Terrible. 234 out of 760 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Timothy, Aurora

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was so bad we never checked in. We stayed elsewhere. Please refund our money. This motel will taint Expedias reputation.
Stayed 3 nights in Apr 2024
Response from Kamaria RediResponse Specialist on 15 Apr 2024
Dear Timothy,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Vincent

Travelled with family
Disliked: Staff & service, amenities
When we got there they had canceled our reservation. Great.
Stayed 2 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on 11 Apr 2024
Dear Vincent,Thank you for your review following your stay at HomeTowne Studios by Red Roof Dallas - Mesquite. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the reservation was canceled when you arrived, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Martha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on a Saturday night and the police patrols were patrolling every 15 minutes, I swear there were drug deals going down in the parking lot. The hotel is not maintained. They had rat traps in the hallways, and our room was filthy. They didn't even give us a top sheet, only the bottom sheet and a comforter. I saw that the staff was overworked, they were not expecting a crowd for the Eclipse. But once Saturday night was over the property became a little quieter, but not cleaner.
Stayed 3 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on 11 Apr 2024
Dear Martha,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Dallas - Mesquite did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Alda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unsafe place, people werr High, rodent traps in hallways, the bedspreads were stained and it had a smell to it. I didnt stay ended going elsewhere
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on 9 Apr 2024
Thank you for taking a moment to leave a review, Alda. The staff and I at the HOMETOWNE STUDIOS DALLAS - MESQUITE were disappointed to see your 1/5 score. You indicated that being faced with safety concerns, the stained bedspreads, and the other issues mentioned dampened your experience. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry and guest safety is one of our top priorities.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Danesha

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They had roachs and it was not clean at all
Stayed 2 nights in Mar 2024
Response from Xao RediResponse Specialist on 1 Apr 2024
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Dallas - Mesquite, Danesha. I am sorry that your experience did not meet your expectations. You stated that the listed pests and the poor cleanliness hindered your stay. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Amari

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a gas station that includes a laundry mat it’s walking distance, around the corner from the mall and a lot of restaurants
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on 23 Mar 2024
Hello Amari, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 5/5 score following your stay. It is great to read that you were pleased with our hotel being close to the gas station, the laundry mat, the mall and a lot of restaurants. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
I good
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 21 Mar 2024
Dear Edgar, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DALLAS - MESQUITE. I am happy to read that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Leonatria

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The price was affordable and the room was nice the only thing I dislike was the infestation of roaches but overall I enjoyed the stay
Stayed 7 nights in Mar 2024
Response from Carla RediResponse Specialist on 11 Mar 2024
Dear Leonatria, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Dallas - Mesquite. I am glad to read that you were pleased with the value to price ratio and the room. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Drop

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love these ladies in the office.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 10 Mar 2024
Dear Drop,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Dallas - Mesquite. We are delighted to see that our staff in the office left a lasting impression on you. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Misty, Mesquite

Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 30 Mar 2024
Hello Misty,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Chardonnae

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on 5 Mar 2024
Dear Chardonnae,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quiet room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

10/10 Excellent

lacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Response from OnielRediresponse Specialist on 25 Feb 2024
Hi Lacy,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remark about staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Lakevia R

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean at all. Roaches everywhere
Response from Samantha Rediresponse Specialist on 14 Feb 2024
Dear Lakevia,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

10/10 Excellent

Lakevia R

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 13 Feb 2024
Dear Lakevia, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Dallas - Mesquite. I am glad to read that you had a good stay, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Dwight

Disliked: Staff & service, property conditions & facilities
This place has roaches I would not stay there. They showed me three different rooms, and all three had roaches in it.
Stayed 3 nights in Jan 2024
Response from Tianna RediResponse Specialist on 3 Feb 2024
Dear Dwight,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the pests you reported hindered your stay. Please be advised, that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.To prevent future negative ratings, upper management have been made aware of your comments in an effort to directly address your concerns. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

2/10 Terrible

Juan

Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 25 Mar 2024
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

natalia

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Carla RediResponse Specialist on 25 Jan 2024
Hello Natalia, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof Dallas - Mesquite we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Shemekia

Business traveller
Disliked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jan 2024
Response from Tianna RediResponse Specialist on 22 Jan 2024
Hello Shemekia,Thank you for taking a moment to complete our survey at the HomeTowne Studios by Red Roof Dallas - Mesquite. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Jerimie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 22 Jan 2024
Hello Jerimie,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

8/10 Good

Latasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 19 Jan 2024
Hello Latasha,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
no electricity, dirty and bugs
Weather was cold but none of the power i the room worked Main breaker was out not room breaker! Dirty could have been cleaned more. Had roaches running around Stove did not work. we got the place for two day for my brother he stayed one night left early next morning. I went by to look at the room and complained at the office, very polite and nice workers, they immediately call maintenance and lights were switched on.. but I can’t unsee what I saw- filthy and roaches. ugh should have left the lights off! Even maintenance man was leery about entering the room. All in all, I need my money back the experience was horrible in that short time I was there.
Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 19 Jan 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Dallas - Mesquite. Please accept our sincerest apologies for the less than ideal encounter you had with your room, the insects you reported and its amenities. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like yours's aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 17 Jan 2024
Dear Jacob,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DALLAS - MESQUITE. I am happy to read that your stay was awesome. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Julius

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on 25 Jan 2024
Hello Julius, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof Dallas - Mesquite we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay just the ppl above me were really loud stomping all the time
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 12 Jan 2024
Dear Louis,It's a pleasure to have provided you with a good stay, however, you've expressed your displeasure in the noise disruptions that were happening in the room above yours. It's disappointing to know that this is the impression you left with of our hotel. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Rokeydrana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on 11 Jan 2024
Hello Rokeydrana,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had a reservation for two days. Didn't like the cockroaches that crawled into bed and in the shower. Was going to check out with office after first day but the eight police cars that jammed the parking lot looking for their suspect prevented that, so I just left.
Stayed 2 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on 10 Jan 2024
Hello Paul,Thank you for writing to us about your recent stay. We are utterly disappointed to know that you encountered these distasteful situations during your recent visit. Please accept our apologies. I'll bring this matter to the properties attention in order to review your claims.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Louis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, and made me feel welcome
Stayed 4 nights in Dec 2023

2/10 Terrible

geoffry

Business traveller
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 9 Jan 2024
Hello Geoffry,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

4/10 Poor

Isabella

Disliked: Cleanliness, property conditions & facilities
It’s an okay location and low price, I had an decent stay but the room card don’t work plus’s the celrackheads outside kinda annoying
Stayed 7 nights in Dec 2023
Response from Nishaye RediResponse Specialist on 29 Dec 2023
Hello Isabella, Thank you for writing to us about your recent stay at our hotel HomeTowne Studios by Red Roof Dallas - Mesquite. We are happy to see that you loved the convenience of our location and the value to price ratio met your expectations. However, we are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Jennifer

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023
Response from Olivia RediResponse Specialist on 16 Dec 2023
Thank you, Jennifer, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Ramon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Xao RediResponse Specialist on 10 Feb 2024
Thank you for sharing your perfect rating with us, Ramon. Our staff at the HomeTowne Studios by Red Roof Dallas - Mesquite was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Olivia RediResponse Specialist on 28 Nov 2023
Thank you, Jason, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on 12 Nov 2023
Hello Derrick, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

TABITHA

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean hotel. Appliances didn't work I had an unpleasant stay at HomeTowne. The rooms were dirty and unclean and the staff was inconsiderate. I called Hotels.com to ask about vetting hotels of their rating. I was offer a $25 credit.
Stayed 2 nights in Oct 2023
Response from Antonio,RediResponse Specialist on 6 Nov 2023
Dear Tabitha,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness and inconsiderate staff and issues with amenities. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Stephen

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 3 Nov 2023
Thank you, Stephen, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed are stay and will be continuing to stay here in the future.
Response from Antonio,RediResponse Specialist on 31 Oct 2023
Dear Jason,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at theHOMETOWNE STUDIOS DALLAS - MESQUITE. It’s great to hear that you enjoyed your stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Howard

Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 22 Oct 2023
Hello Howard, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Howard

Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 22 Oct 2023
Hello Howard, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite
Stayed 2 nights in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on 14 Oct 2023
Dear Peter,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the clean and quite stay you had with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Tradacia

Travelled with partner
Disliked: Amenities
To much movement I didn’t feel comfortable I felt like somebody was going to break into my room. And I booked it for a week and only thing I did was drop my stuff off left for two hrs and came back in check out and they didn’t want to give me a refund.
Stayed 5 nights in Oct 2023
Response from Olivia RediResponse Specialist on 12 Oct 2023
Hello Tradacia,Thank you for taking the time to write a review of your stay at the HomeTowne Studios Dallas - Mesquite. The situation you described regarding too much movement, not feeling comfortable and all the other concerns that dampened your visit are truly regrettable. I am very sorry for your experience. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Andres

Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 12 Oct 2023
Hello Andres, The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Deanna on 27 Oct 2023
thanks for your review

6/10 Okay

Linda

Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 7 Oct 2023
Hello Linda, The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good place to stay. Economical
Stayed 3 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on 28 Sept 2023
Thank you for taking a moment to leave a review, Brian. The staff and I at the HomeTowne Studios by Red Roof Dallas - Mesquite appreciate your 8/10 score following your stay. I am happy that you had a good stay at our economical hotel. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Shayolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tianna RediResponse Specialist on 28 Sept 2023
Hello Shayolanda, Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Dallas - Mesquite appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Redroof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
People are good
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 25 Sept 2023
Dear Aaron, Everyone here at the HomeTowne Studios by Red Roof Dallas - Mesquite was proud to see your 5/5 score. Your kind words regarding our good staff are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Damaris

Disliked: Cleanliness, property conditions & facilities
I would not recommend this place to anyone.
Stayed 8 nights in Sep 2023
Response from deanna on 27 Oct 2023
sorry about the inconvenience

4/10 Poor

LaShonda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I didn’t like anything about the property other than the from desk tried to make it better. The whole property is in shambles
Stayed 3 nights in Sep 2023
Response from Nishaye RediResponse Specialist on 9 Sept 2023
Dear LaShonda, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. It's great to hear that despite the concerns you experienced, you liked our front desk staff. I sincerely apologize that your stay didn't meet your expectations. We essentially aim for all our guests to have a 5 star experience, so I am disappointed this was not achieved. Comments like your is not taken lightly and the team will be reviewing your concern in an effort to ensure no other guest experience this.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Deborah, Craig

Liked: Staff & service
The staff was quite friendly and took care of any issues.
Stayed 2 nights in Aug 2023
Response from Recordo Rediresponse Specialist on 28 Aug 2023
Hello Deborah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DALLAS - MESQUITE. We appreciate your 3/5 score. It's great to see how pleased you were with our helpful and friendly service. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 26 Aug 2023
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist