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Reviews of Courtyard by Marriott Dallas Northwest

3 out of 5
Courtyard by Marriott Dallas Northwest
2930 Forest Ln, Dallas, TX

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 100 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sharla

Stayed 1 night in Mar 2024

4/10 Poor

Gerd

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
It appeared under repair. The entrance was closed for construction. Had to find a way in thru a thunderstorm. Given directions to use a side entrance that was out of order. Reservations was for 1 king room and two queen room. Got two queen rooms. Tv remote did not work. Had to manually run the tv. Not what we expected from Courtyard Marriot
Stayed 1 night in Mar 2024

8/10 Good

Sabra

Stayed 1 night in Mar 2024

2/10 Terrible

Erica, Hernando

Disliked: Cleanliness, staff & service, property conditions & facilities
DO not stay here!!! This is NOT fraud!! And I have contact Expedia. I am disappointed with your company and will be contacting the local news station Monday morning and social media right now. I just recently got marriied and my name changed. That is why I have two last names!!! My son was on his way home from college tonight from Dallas to Memphis.! His flight got delayed and he can’t come home now until tomorrow. I am in Mississippi. I booked my son a room with your hotel so he can get rest. You Denied him!!! How would you fill if your child was 9 hours away from you and someone did what you did?????? I am a concerned mom and you said I was a fraud! I will be telling everyone about YOU treated me and my son
Stayed 1 night in Mar 2024

6/10 Okay

Alyssa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service, amenities
area was not the best, but staff were super nice!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

4/10 Poor

Sandy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was almost fully dark once the sun went down. It only had a small lamp that I had to find with my phone flashlight. It barely lit the room. The heater was unbelievably loud, but somehow the bathroom was not heated and didn’t have any ventilation that I could find. I had to run the hottest possible shower for 5 minutes to get the bathroom warm enough to use. Overall a very inconvenient stay. I wouldn’t recommend it.
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Stayed 1 night in Jan 2024

2/10 Terrible

MIGUEL ANGEL

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible room , bed and dirty. Homeless came to the hotel at the middle of the night and were sleeping on the floor i dont recomend this hotel to anybody.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited Dallas for a work trip and I would recommend not staying at this location. We were assigned a room that someone already was occupied in, the hotel was undergoing major renovation that was not told, the bottom floor smelled like smoke, construction materials were left out, and not disposed of, and the overall lobby had a funky smell.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
January 2024
The room was nice, comfortable beds, clean room. It had microwave and fridge which is always a big plus. My only dislike was the bathroom door, it was slidable since I book and accesible room without noticing. The bathroom door was off its sliding thing and it was very hard to close for us who did not have any physical impairment. That was my only con, the bathroom door, everything else was great, it was close to restaurants and stores, in a quiet place.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good
Stayed 4 nights in Jan 2024

4/10 Poor

Lori J

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ronney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Sibtain

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Their housecleaning service is quite subpar. Firstly, you have to request for housekeeping on a daily basis, and often they forget to clean the room. You have to request it the night before, and remind them before you leave for the day.
Stayed 6 nights in Dec 2023

6/10 Okay

Wayne

Travelled with family
Disliked: Staff & service, property conditions & facilities
Cleaning ok. Some doors are not working. Front door is not open.
Stayed 3 nights in Dec 2023

6/10 Okay

Anne, Rockingham

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I selected a room on the booking page that showed a bathtub. However, when I got into my room it had a shower. I had to make a fuss at 11:00 at night, and they were able to get a room with a bathtub. Housekeeping was very poor. First of all, they only do housekeeping if you ask. How was I supposed to know that ? One day I did not get any towels; another day I did not get any coffee; another day I did not get any creamer or any cups; and another day the trash was not emptied. Not much work considering I made by own bed and tidied up every day myself. In what I consider the most dangerous safetyaspect of the hotel that the bathtub controls were so high that you could not turn the water auto off without sitting up or standing up in the bathtub. In what has to be the weirdest hotel experience I've ever had, one entire side of the hotel did not have an elevator that worked. I mistakingly got on that floor with a whole bunch of stuff and then had to walk back down the stairs with that whole bunch of stuff. It's very strange that they could have a hotel that did not have a working elevator on an entire wing. Not the hotel for you if street noise bothers you. Also, there was the weirdest noise in the bathroom that sounded like a fan, and no matter what did I could not turn it off. On the positive side, the rooms are very nice and the colors are very sophisticated and calming. The bed was very comfortable. They have the refrigerator in a closet, which is great for noise
Stayed 4 nights in Dec 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

CHOONGWOO STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed needs to be replaced it had a large lump on one side
Stayed 2 nights in Dec 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby smelled bad. I was so unhappy and deceived, that I immediately booked a room at another hotel. I didn’t even try to get a refund.
Stayed 2 nights in Dec 2023

6/10 Okay

Jody

Travelled with family
Disliked: Property conditions & facilities
The outside was an eyesore to say the least. The whole front entrance was being repaired so you couldn’t even pull up front to check in. The room was ok but breakfast wasn’t included as we thought it was.
Stayed 1 night in Dec 2023

6/10 Okay

Gerardo

Business traveller, Travelled with partner
Hotel is being renovated, exterior is all messy Rooms are very old, ceiling was dirty I wouldnt stay again
Stayed 2 nights in Nov 2023

4/10 Poor

April

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
TERRIBLE WIFI, couldn't complete any tasks. Thankfully there was a starbucks close by. Our door was not sealed on the bottom, the peep hole cover was broken, the bathtub had scum, stains on chair. Alongside these issues, every time we called the front desk, no one answered but when we would come downstairs , there was an employee (male) that was on his phone and only stood up every time we passed by. So unfortunate because this place has a lot of potential to be great - it just wasnt for us. After checking out, there was a person blowing leaves away and once I got into my car, leaf-blew my front window and there were no leaves to even blow. Completely unprofessional. I can see why the prices are low for this hotel. Wouldn't recommend but had to stick it out.
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
it was ight ig
Stayed 4 nights in Nov 2023

6/10 Okay

Nahed

Stayed 3 nights in Nov 2023

6/10 Okay

Lilliana, Hawley

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not up to Courtyard standards…
This location needs some serious updating. I typically expect Courtyards to be consistent and upon entry, this seemed to fit the bill. Once in the elevator and then into my room this was not the case. Not only was there a foreign substance on the desk but the ledge under the TV had a series of cigarette burns on the edge. There was a large space under the room door as well. I ditched the second prepaid night and moved to a different hotel. Also, the restaurant does not open at night, only for breakfast. Service and staff were friendly and great but this location needs some love and attention. I’m generally not a reviewer but buyer beware.
Stayed 2 nights in Nov 2023

4/10 Poor

Janet

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Not enough lighting in room. Toilet ran all the time. Unable to set fan on constant. Coffee was not delivered to room as promised. Breakfast was "provided" but you had to pay for it. You can't even get a cup of coffee without buying it. We will not stay at a Marriott Courtyard again.
Stayed 2 nights in Nov 2023

8/10 Good

Noah

The bathroom had paint peeling off on the ceiling and the water easily collected on the floor in the bathroom.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hanna T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lots of Parking
Stayed 4 nights in Oct 2023

2/10 Terrible

Alecia

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was dried blood splattered on the wall above the bed. Various other stains on the walls. All the floors were sticky. The cups for coffee looked like they had been used before. There was no plastic wrapper over them. The room had a strong musty smell. The shower surround and the curtain had stains.
Stayed 2 nights in Oct 2023

6/10 Okay

Luis

Stayed 4 nights in Oct 2023

10/10 Excellent

Ambrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lupita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service
Stayed 4 nights in Oct 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet easy to check in
Stayed 1 night in Oct 2023

8/10 Good

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Previous reviews suggested this might be an adventurous stay with cleanliness issues. Check in was fine and fast. Room was clean and comfortable despite previous reviews suggesting otherwise. Room was functional, bed comfortable. Area accessible to major highways, plenty of food options nearby. This was a pleasant surprise.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down
The hotel is run down. I have stayed here many times in the past 5 years and it certainly isn't the Marriott quality that we expect. Stains in the rooms, ceilings, walls, hallways. The fitness room is missing free weights from 30 pounds and under.
Room celiing
FOB outside entry door
Hallway on first floor
Hallway on first floor
Stayed 3 nights in Oct 2023

4/10 Poor

Ranita

Stayed 1 night in Oct 2023

8/10 Good

Taylor

Stayed 1 night in Oct 2023

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023

8/10 Good

Danny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

LUZ, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Harold

Stayed 3 nights in Sep 2023

10/10 Excellent

Annabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Fernando

Stayed 2 nights in Sep 2023

10/10 Excellent

Atina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Site. Staff was very nice
Stayed 1 night in Oct 2023