Lobby sitting area

Reviews of Motel 6 Grand Prairie, TX - Interstate 30

2 out of 5
Motel 6 Grand Prairie, TX - Interstate 30
1410 N State Highway 161, Grand Prairie, TX

Reviews

4.8
Rating 10 - Excellent. 125 out of 1000 reviews" "
Rating 8 - Good. 136 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 147 out of 1000 reviews" "
Rating 2 - Terrible. 427 out of 1000 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Apr 2024

4/10 Poor

Judy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Judy, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any additional feedback so we can address any concerns you may have. We hope to welcome you back for an improved stay in the future.

4/10 Poor

Adrian

Disliked: Cleanliness, property conditions & facilities
This place is near a highway with multiple ramps which means there isn't a second a car will pass by. Make sure to get ear plugs.
Stayed 2 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello Adrian,We apologize for any inconvenience caused by the nearby highway noise. We always strive to provide a comfortable stay for our guests. Your feedback is valued and will be shared with our team for further consideration.

6/10 Okay

Hellen

Travelled with family and small children
Liked: Staff & service
Property is convenient to fast food and highway access. What i dislike was that the pool was closed at time of stay. Which was a bummer because i travel with my kids and wouldve been fun to enjoy at time of stay. A microwave wouldve been nice in room too. Room did have a water line bust, but was taken care by maintenance. Only thing was, i had to use hot water, because cold one was shut off.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Hellen, We appreciate your feedback and regret to hear about the inconvenience you faced during your stay. Please note that our team is always striving to maintain our facilities for the utmost guest satisfaction. We hope you'll consider these aspects when planning future stays and reach out to us directly for any further assistance needed.

8/10 Good

Mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Non smoking room smelt like smoke, cobwebs, bugs, doors screwed together, electric switches broken.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Mark, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

letitia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello letitia,We appreciate your feedback and are glad to hear you found our hotel to be clean. Our team works hard to maintain high cleanliness standards for all our guests. Should you have any future concerns, please do not hesitate to reach out to our management team directly for assistance.

2/10 Terrible

Kourtni

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty dirty rooms ! I refuse to stay in filth ! Didn’t want to refund me my money so me and my husband had to call corporate ! Then lied as if we used the bathroom in the room ! But corporate will be taking care of the rest DEFINITELY WOULDNT RECOMMEND !
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Kourtni, We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and have escalated your concerns to our management team. Our priority is always to address guest issues promptly and professionally. Thank you for bringing this to our attention.

2/10 Terrible

Vanessa

Disliked: Cleanliness, property conditions & facilities
Response from Manager on 24 Mar 2024
Hello Vanessa,We're disappointed to hear you didn't have a great experience during your stay. Please feel free to contact us with more details so we can address any issues you encountered. We value your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Edwin

Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Edwin, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to reach out to us. We value our guests' opinions and strive to make improvements based on your experiences.

4/10 Poor

Kristen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kristen, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We appreciate your time and hope to welcome you back in the future for an improved stay.

2/10 Terrible

Sabrina

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here if you value your peace and money. The room I received was dirty and had something on the floor on top of that the tv didn't work and you could hear the outside clear as day.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Sabrina, We regret to hear about your experience at our hotel. Guest feedback is important to us, and we will address these concerns with our team to ensure a better stay for future guests. Your comments will assist us in improving our services for all guests.

4/10 Poor

Benjamin

Disliked: Amenities, property conditions & facilities
No where to store clothes. No fridge . No microwave. Staff is great room is clean.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Benjamin, Thank you for sharing your feedback with us. We appreciate your compliments on our staff and cleanliness. For any specific room amenities or storage concerns, we suggest reaching out to our management team directly for further assistance.

2/10 Terrible

MARIA

Disliked: Cleanliness, property conditions & facilities
It’s motel 6 so of course the expectations were low. However, while walking to my room there was trash all over the area. There was also dog poop on the side walks and stairs. The inside of the room was as expected.. dirty facilities and towels.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello MARIA, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we will address the issues you mentioned to ensure a better experience for future guests.

4/10 Poor

Roberto

Disliked: Cleanliness, amenities, property conditions & facilities
Broken drawers, for starters. Add to that pubic hairs and old blood stains on my sheets.
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello Roberto, We apologize for any inconvenience you encountered during your stay. Our team aims to provide a clean and comfortable experience for our guests, and we regret that we fell short of your expectations. Your feedback is important to us, and we will address these concerns with our housekeeping department to ensure a higher level of cleanliness in the future.

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels, no pillows.
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Jesus,We apologize for any inconvenience you may have experienced during your stay. We strive to ensure that all amenities are provided for our guests. Your feedback will be shared with our team to address and improve our service. Thank you for bringing this to our attention.

6/10 Okay

Majid

Travelled with partner
it's conveninet
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Majid,Thanks for your review, we really appreciate the support. Maz K.#Team6

8/10 Good

Majid

Travelled with partner
Liked: Property conditions & facilities
Nothing special.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Majid, Thank you for sharing your feedback with us. We appreciate your time and take all guest inputs seriously. If there is anything specific you would like to bring to our attention, please don't hesitate to contact our management team. We strive to continuously improve our services and hope to have the opportunity to better meet your expectations in the future.

6/10 Okay

Majid

Travelled with family, Business traveller, Travelled with partner
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Majid, We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had during your stay. We value guest feedback and would like the opportunity to address any issues you encountered.

2/10 Terrible

Ajay

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact that I used door dash.For this property it was supposed to go to the hotel lobby even though I put a room number. My food was still taken. Not acceptable. And when my husband asked the front office person they stated they knew nothing yet security had given the necessary information to find out where our dinner had went.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Ajay, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with your food delivery. Our hotel policy requires delivery drivers to drop off orders at the lobby for security reasons. However, we understand that miscommunication or oversight may occur. We will review our procedures and reinforce the importance of providing accurate information to guests.

2/10 Terrible

Deadra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Deadra, We're sorry to hear about your experience at our hotel. We strive to provide excellent service and we apologize for any shortcomings. Please reach out to us directly so that we can address your concerns and make improvements for the future. We appreciate your feedback.

8/10 Good

Demetroius, Dallas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Demetroius, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I dont recommend
Im pretty sure there was bed bugs in the room I stayed in due to the fact there was broken bars of soap under the sheets and according to google its to detur bed bugs or some voo doo stuff. It was very dirty and shower had not been clean in a very very long time there was dust and dirt everywhere. Burn holes in bedding however it was the only place available under 500 dollars at that time in the area.
Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Nicole, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Demetroius, Dallas

Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Demetroius,We are thrilled to hear that you had such a fantastic experience during your stay with us! We strive to provide exceptional service and exceed our guests' expectations. If you have any more feedback or suggestions to further enhance our service, kindly reach out to us directly. We hope to welcome you back again soon for another amazing stay!

2/10 Terrible

Margaret

Disliked: Cleanliness, amenities, property conditions & facilities
Property is so run down. Shower had cracks on wall. Night stand had water damage. Looks like it never gets properly cleaned when looking at tile on shower wall. Very uncomfortable. Indians need to learn how to run a business when they enter this country. Hotel has nothing but creepy vibes and bad energy. Never would recommend this place.
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Margaret,We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a clean and comfortable environment for all guests. Your feedback is important to us and will be shared with the appropriate departments for further improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay in this motel again.. The lady in the front was very kind in granting my request..The room is clean and the check in was easy and fast .Definitely a five star in my experience
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Josephine,Thank you for taking the time to share your positive experience at our motel. We’re delighted that you found our staff to be kind and accommodating. It's great to hear that you were impressed with the cleanliness of the room and the ease of the check-in process. We appreciate your kind words and look forward to welcoming you back in the future for another enjoyable stay.

6/10 Okay

Ricky

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cheapest room near stadium, so can’t complain too much. Basic room where I could rest and it got the job done. Good location, room had funky smell (likely pets), restroom needed a deep cleaning, beds very noisy with little movement.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Ricky,Thank you for choosing our hotel during your recent visit. We're glad to hear that our affordable rate and convenient location suited your needs. We appreciate your feedback regarding the room odor and cleanliness issues you encountered, as well as the noise from the beds. We'll share your comments with our team for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Laura, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to share your feedback so that we can address any issues you may have encountered.

2/10 Terrible

Keith

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place feels like a Motel 6 sign was hastily placed over the top of the Bates Motel sign.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Keith, We're sorry to hear that you didn't have a positive experience during your stay. We strive to provide comfortable accommodations for our guests and would appreciate any specific feedback you can provide to help us improve.

2/10 Terrible

Cory

Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Cory, We're sorry to hear that you didn't have the best experience during your stay. We would appreciate it if you could reach out to us directly with any specific feedback you may have, as we always strive to improve our services for our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello tia,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a pleasant experience during your visit. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. If there is anything specific you would like to share with us, please feel free to reach out to our hotel directly.

8/10 Good

tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello tia,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad that you enjoyed your time with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly so we can further improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Chris,We apologize for any dissatisfaction you may have experienced during your stay. We value our guests' feedback and would appreciate it if you could reach out to us directly to discuss your concerns in more detail. Our team is dedicated to ensuring a positive experience for all our guests and we would like the opportunity to address any issues you may have encountered.

10/10 Excellent

Sherri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Sherri,We are thrilled to hear that you had a fantastic stay with us! We greatly appreciate your support and thank you for choosing our hotel. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

6/10 Okay

tia

Stayed 5 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello tia,We appreciate you taking the time to rate your recent stay at our hotel. We would like to learn more about your experience and address any concerns you may have had. Please reach out to us directly so that we can discuss your feedback further. We value your input and hope to have the opportunity to improve your next stay with us.

4/10 Poor

Mario

Business traveller, Travelled with group
Disliked: Cleanliness
Saw a cockroach in the bathroom
Stayed 2 nights in Dec 2023
Response from Manager on 15 Dec 2023
Hello Mario, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Matias

Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Hello Matias,We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly with any feedback you may have regarding your experience. We value your input and hope to have the opportunity to improve and provide a better stay for you in the future.

10/10 Excellent

Becky, Calgary

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 10 Dec 2023
Hello Becky,We are delighted to hear that you had a wonderful experience during your recent stay at our hotel. We strive to provide excellent service and it is always a pleasure to receive positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

tia

Liked: Cleanliness, property conditions & facilities
It's great
Response from Manager on 5 Dec 2023
Hello tia,to hear that you had a positive experience during your stay at our hotel! We strive to provide excellent service and amenities for all our guests. Thank you for your kind words and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Manager on 5 Dec 2023
Hello Mark,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel. Your satisfaction is our utmost priority, and we are glad to know that we were able to meet your expectations. Should you have any future travel plans, we would be honored to welcome you back to our property.

8/10 Good

Rachel

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Rachel,We appreciate you choosing our hotel for your stay. If you have any feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and are always striving to improve our guest experience. We hope to welcome you back again in the future.

6/10 Okay

Connie, Manhattan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good price. Need to clean dog poop on walkways in front of the rooms. Clean the bathroom better-hair in the bathtub & needs recocked to cover the mold or stains. Friendly staff but hotel is near a highway so it’s noisy. Not much food choices close but we pretty much knew that beforehand.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 29 Nov 2023
Hello Connie,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the cleanliness of our walkways and bathrooms, and we apologize for any inconveniences caused. Rest assured; we will address these issues with our housekeeping team to ensure a more pleasant experience for future guests. Additionally, we understand that noise from the nearby highway may have affected your stay. We apologize for any disruptions caused and hope that you were still able to enjoy your time with us. Thank you for bringing these matters to our attention, we value your input in helping us improve.

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello Henry,Dear valued guest, we sincerely apologize for any inconveniences you may have experienced during your stay. We appreciate your feedback and take all guest concerns seriously. We encourage you to reach out to our management team directly to further discuss your issues and provide any necessary assistance. Thank you for choosing our hotel and we hope to have the opportunity to improve your experience in the future.

2/10 Terrible

adriane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t very clean , very rundown. The shower handle was broken. Grime on the shower walls
Stayed 3 nights in Oct 2023
Response from Manager on 8 Nov 2023
Hello adriane,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We always strive to maintain high cleanliness standards and are in the process of addressing this matter with our housekeeping team. Your concerns will be taken into consideration for future improvements.

2/10 Terrible

DANIEL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a 1 bedroom king, wasn’t available upon arrival. Room was infested with cockroaches, and neighbors fighting all night. Terrible experience.
Stayed 3 nights in Oct 2023
Response from Manager on 7 Nov 2023
Hello DANIEL, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Margarita

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Margarita, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We strive to provide a comfortable stay for all our guests and will take your comments into consideration for future improvements.

2/10 Terrible

Julie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Could not stay, walked into room felt very unsafe. The ceiling was cracked discolored look like it was falling through the bathroom full of mold. Supposed to be a smoke free room, and it smelt like an ashtray mixed with mold. Try to put me in a different room, same thing very nasty and unclean. For the same price got a much better hotel at Comfort Suites only 5 minutes away.
Stayed 4 nights in Oct 2023
Response from Manager on 30 Oct 2023
Hello Julie,We are sorry to hear that you had concerns about your room during your stay. We take all feedback seriously and will address the issues you mentioned. We strive to provide a safe and pleasant environment for our guests. We appreciate your feedback and hope you will consider staying with us again in the future.

6/10 Okay

mike

Travelled with group
Noisy
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello mike,Thank you for your feedback regarding the noise during your stay. We apologize for any inconvenience this may have caused. We strive to provide a comfortable and peaceful environment for all guests. We appreciate you bringing this to our attention and we will take your comments into consideration for future improvements.

4/10 Poor

Esthefany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Esthefany,Thank you for your positive review! We are thrilled that you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay for the low price
Nice, comfortable room in a convenient location. No complaints really, but a suggestion that a microwave and in room coffee maker would pair wonderfully with the mini fridge. 👍 Otherwise, everything was fine. This was the least expensive hotel I found and as such it was fine overall.
Stayed 3 nights in Oct 2023
Response from Manager on 19 Oct 2023
Dear Guest,Thank you for your feedback! We appreciate your suggestion and will definitely consider adding a microwave and in-room coffee maker in the future. We're glad you had a comfortable stay and found our location convenient. We hope to welcome you back soon!

8/10 Good

Howard

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Howard,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.