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Reviews of Americas Best Value Inn Garland Dallas

2.5 out of 5
Americas Best Value Inn Garland Dallas
6222 Broadway Blvd, Garland, TX

Reviews

5.4
Rating 10 - Excellent. 177 out of 1000 reviews" "
Rating 8 - Good. 167 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 353 out of 1000 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend at all. Worst hotel in the area by far
Stayed 1 night in Apr 2024
Response from manager on 22 Apr 2024
SORRY FOR THE INCONVIENCE WE HOPE THAT NEXT TIME WHEN YOY COME AGAIN WE HOPE THAT YOUR STAY WILL BE PLEASEANT

2/10 Terrible

jonathan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible stale tobacco smell in everything, a peephole was burned into the curtains, and the towels were so filthy that I don't even think they were washed. The ancient fridge needed a defrosting because its walls were caked in an inch or two of ice. Iron security gates surrounded the property and made it feel like a prison. Birds made nests in the 1980's security cameras which were probably fake decoys cameras anyway. An obviously stolen bicycle that was spray painted and held together with tape was left outside my door and a random weirdo knocked on my door then left. The whole place was extremely sketchy, but on the bright side there was a Sonic and a Waffle House, plus Kroger across the street.
Stayed 3 nights in Apr 2024
Response from manager on 16 Apr 2024
thank you for the feedback we hope to see you again

10/10 Excellent

Junior

Love it
Stayed 1 night in Apr 2024
Response from manager on 14 Apr 2024
THANK YOU FOR THE FEEDBACK WE HOPE TO SEE YOU AGAIN SOON

2/10 Terrible

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good for one night if you can't get anything else, but other then that wouldn't recommend it.
Stayed 1 night in Apr 2024
Response from manager on 9 Apr 2024
THANK YOU FOR THE FEEDBACK WE HOPE TO SEE YOU AGAIN SOON

2/10 Terrible

Bobbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 1 night in Mar 2024
Response from manager on 31 Mar 2024
THANK YOU FOR THE INCONVINCE HOPE TO SEE YOU AGAIN NEXT TIME

2/10 Terrible

Yacxiris

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless people camp around property and look in vehicles. Room is disgusting and had dirty sheets on top of dead bugs piled in a corner.bathroom was also dirty and stained.
Stayed 1 night in Mar 2024
Response from manager on 27 Mar 2024
sorry for the inconvience we hope to see you again soon thank you

2/10 Terrible

Shaina

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The lady who works the front office here is the worst, most disrespectful woman I've ever encountered working at a motel. She makes the term "hospitality" seem like a joke. She was rude, and made sure that i knew how utterly inconvenienced she was by having to speak with me, every single time. That someone like her works in this industry blows my mind. Her misery is palpable, and really sad.
Stayed 1 night in Mar 2024
Response from manager on 27 Mar 2024
we are sorry for the inconvience you had we will look into the matter and we hope to see again soon

8/10 Good

Bobbie

Business traveller, Travelled with partner
Disliked: Staff & service
The old lady helping cleaning the rooms while im still moving my stuff out of the room with my boyfriend still in the room she just opens my door for no reason it wasnt after the time for me to be out i still had an hour.
Stayed 4 nights in Feb 2024
Response from manager on 8 Mar 2024
THANK YOU FOR THE FEEDBACK WE HOPE TO SEE YOU AGAIN SOON

2/10 Terrible

John

Stay away! Filthy and disgusting, to say the least.
Stayed 3 nights in Feb 2024
Response from manager on 16 Feb 2024
THANK YOU FOR THE FEEDBACK HOPE TO SEE YOU AGAIN SOON

4/10 Poor

Kevyon

I couldn’t get my refund never gotten my key wasn’t the worker fault it was third party
Stayed 1 night in Feb 2024
Response from manager on 16 Feb 2024
SORRY FOR THE INCONVINCE WE HOPE TO SEE YOU AGAIN SOON

10/10 Excellent

Giomonie

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Dec 2023
Response from manager on 21 Jan 2024
THANK YOU FOR THE GREAT FEEDBACK WE HOPE SEE YOU AGAIN SOON

6/10 Okay

Antonio

Stayed 7 nights in Dec 2023
Response from manager on 21 Jan 2024
THANK YOU FOR THE RESPONSE WE HOPE SEE YOU AGAIN SOON

2/10 Terrible

Kaswana

Stayed 1 night in Dec 2023
Response from MANAGER on 18 Dec 2023
SORRY FOR ANY INCONVENIANCE HAPPENED, WE WILL MAKE SURE YOU ARE COMFORTABLE WHEN YOU STAY HERE NEXT TIME....

2/10 Terrible

monica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too familiar with the area so when I drove up I immediately asked for a refund. The desk person was rude. I told her that I was not going to stay because the area was unsafe. She said that I had to contact Expedia for a refund. She was getting loud with me when I explained that there were people sitting outside the rooms doing drugs. And waking into the office just to get here was unsafe. She said she couldn't do anything about it. All this time she stood behind a locked door with a small window from the inside of the lobby.
Stayed 1 night in Dec 2023
Response from manager on 5 Dec 2023
THANKYOU FOR YOUR FEEDBACK, ONLINE RESERVATIONS GET THE REFUND FROM ONLINE , SINCE YOU DID NOT PAY AT THE HOTEL.

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from manager on 5 Dec 2023
THANKYOU FOR YOUR GREAT FEEDBACK, HOPE TO SEE YOU SOON.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt better in my car than in these rooms. My room , the heater didnt work at all, i paid to be inside and not freeze out but it was basically the same...Beds and towels are always stained , dirty looking. Shower curtain is nasty, old throw up on the side walls in bathroom, mold in cracks in the shower and people hanging alot all over outside. Fronts desk workers always rude Never again. Waste of time and mondyv.
Stayed 1 night in Nov 2023
Response from Guest Relations on 21 Nov 2023
We are disappointed that this was your impression of our hotel. What you have shared is a poor reflection of the standards we adhere to, and our team will work together to address your concerns accordingly. Rest assured, we value your feedback, and it will aid us in our continued effort to improve for our guests. Safe travels, and we hope to have the pleasure of hosting you in the future and showing you a stay that meets all your expectations.

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Oct 2023
Response from manager on 28 Oct 2023
thank you for the great response hope to see you again soon

4/10 Poor

Randy

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from manager on 23 Oct 2023
THANK YOU FOR THE FEEDBACK WE HOPE TO SEE YOU AGAIN SOON

6/10 Okay

Raymond

Stayed 2 nights in Oct 2023
Response from manager on 4 Dec 2023
SORRY FOR THE INCONVINCE BUT IF YOU PAY ONLINE THAN YOU HAVE TO GET THE REFUND FROM ONLINE IF YOU PAY AT THE HOTEL THAN YOU GET THE REFUND FROM THE HOTEL THANK YOU

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero star
I would not recommend this place at all the front desk people were extremely rude they were yelling and screaming we didn’t even make it into the room they kept on saying that I do t have a reservation when I have the confirmation number infront of me
Stayed 1 night in Oct 2023
Response from manager on 18 Oct 2023
SORRY FOR THE INCONVEINCE WE WILL LOOK INTO THE MATTER AND WE HOPE TO SEE YOU AGAIN THNAK YOU

10/10 Excellent

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2023
Response from manager on 18 Oct 2023
WER THANK YOU FOR THE GREAT FEEDBACK WE HOPE TO SEE AGAIN SOON THANK YOU

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most disgusting place ever.
Stayed 1 night in Oct 2023
Response from manager on 8 Oct 2023
sorry for the inconvince we hope to see you again. thank you

6/10 Okay

Ty

Disliked: Staff & service, property conditions & facilities
Sucks
The people there very rude they hard and scrimmaging you cannot understand them because they’re foreigners and I don’t know American English. It was just not a pleasant day at all.
Stayed 1 night in Sep 2023
Response from manager on 8 Oct 2023
sorry for the inconvience we hope to see you again.

6/10 Okay

Yaokun

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is nowhere to hang clothes and no hangers. There is only one trash can. No drinking glasses or coffee. The bedsheets were not clean and there was no hair dryer.
Stayed 1 night in Sep 2023
Response from MANAGER on 4 Sept 2023
THANK YOU FOR THE RESP0SE WE HOPE TO SEE YOU AGAIN SOON

4/10 Poor

huda, Garland

Stayed 1 night in Aug 2023
Response from manager on 8 Oct 2023
we thank you for the feedback hope to see you again

8/10 Good

huda, Garland

Stayed 2 nights in Aug 2023
Response from manager on 8 Oct 2023
we thank you for the feedback we hope to see you again soon

4/10 Poor

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t have basic stuff like remote to TV. Water pressure in sink was low. Don’t get me started on the bed linens with cigarette holes in it, but stressing to ME not to smoke in the room and I don’t even smoke.
Stayed 2 nights in Aug 2023
Response from MANAGER on 23 Aug 2023
THANK YOU FOR THE RESPONSE

2/10 Terrible

Clayton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Constantly was bothered by beggers as soon as i walked out of the room
Stayed 8 nights in Aug 2023
Response from MANAGER on 20 Aug 2023
SORRY FOR THE INCOVINECE WE TRY AS HOTEL TO KEEP UP FOR THE BEST FOR OUR GUEST BUT IF PEOPLE THAT ARE WALKING OUTSIDE WE CANNOT DO ANYTHING HOPE TO SEE AGAIN THANK YOU

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelt bad
Stayed 1 night in Aug 2023
Response from MANAGER on 16 Aug 2023
SORRY FOR THE INCONVEINCE THANK YOU

8/10 Good

Gustavo

Stayed 1 night in Aug 2023
Response from MANAGER on 4 Sept 2023
THANK YOU FOR YOUR FEEDBACK WE WILL LIKE TO SEE YOU AGAIN SOON

2/10 Terrible

Shonta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need 2 b tore down
Stayed 7 nights in Jul 2023
Response from MANAGER on 10 Aug 2023
SORRY FOR THE INCONVIENCE THANK YOU WE HOPE TO SEE YOU AGAIN SOON

2/10 Terrible

Carlston

Stayed 2 nights in Jul 2023
Response from MANAGER on 20 Aug 2023
SORRY FOR THE INCONVIENCE WE HOPE TO SEE YOU AGAIN SOON THANK YOU

10/10 Excellent

Jose

Stayed 1 night in Jul 2023
Response from MANAGER on 10 Aug 2023
WE THANK YOU FOR THE GREAT FEEDBACK WE HOPE TO SEE YOU AGAIN SOON

6/10 Okay

Kriscynthia

Stayed 2 nights in Jun 2023
Response from MANAGER on 8 Jul 2023
THANK YOU FOR YOUR FEED BACK

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
First of all have to wait 30 min to check in since they havent gotten payment yet it’s ridiculous
Stayed 1 night in Jun 2023
Response from MANAGER on 12 Jun 2023
'Sorry For The Inconvenience'

8/10 Good

Kristopher

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from MANAGER on 12 Jun 2023
THANK YOU

8/10 Good

Cymande

Liked: Cleanliness, staff & service
Cool place
Stayed 2 nights in May 2023
Response from MANAGER on 16 May 2023
THANK YOU FOR YOUR FEEDBACK COME AGAIN SOON

6/10 Okay

alyssa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from MANAGER on 12 Jun 2023
'Sorry For The Inconvenience'

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides having a hard time checking in the deposit requirements or different for each travel app that you go through. It doesn't matter if it's there own Wyndman app. Its different and very confusing and it doesn't help that Expedia doesn't notify that a deposit is required at the first sign in. But the lady behind the counter did help me out and guide me to the right place which allowed me to stay here. She was very helpful.!
Stayed 1 night in Apr 2023
Response from MANAGER on 1 May 2023
WE CAN NOT DO ANYTHING AT THE HOTEL THEY HAVE TO DIRECTLY CONCTACT THE WYDAHM SORRY FOT THE INCONVIENCE THANK YOU

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in because we had plumbing issues at home The room smelled like smoke my girlfriend is allergic too smoke, was not clean, door did not lock right, was dirty, was told we could check in at 2 was not able too until 3. We left after an hour because of the smell. I want my money back.
Stayed 1 night in Apr 2023
Response from MANAGER on 1 May 2023
THANK YOU FOR THE FEEDBACK WE WILL LOOK INTO THE MATTERS AND WE HOPE TO SEE AGAIN SOON

2/10 Terrible

meelisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty. Couldn't get bath towels and wash clothes. It was a nightmare. I have pictures. It was the worst. I wouldn't recommend this hotel to anyone
Response from MANAGER on 21 Mar 2023
Sorry For The Inconvenience

8/10 Good

Destiny

I
Stayed 4 nights in Mar 2023
Response from MANAGER on 13 Mar 2023
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Tavia

Liked: Property conditions & facilities
Stayed 1 night in Feb 2023
Response from MANAGER on 9 Mar 2023
THANK YOU FOR YOUR FEEDBACK

8/10 Good

Michele

Stayed 1 night in Feb 2023
Response from MANAGER on 21 Mar 2023
Sorry For The Inconvenience

2/10 Terrible

Patrick

Stayed 1 night in Feb 2023
Response from MANAGER on 9 Mar 2023
THANK YOU FOR YOUR FEEDBACK

2/10 Terrible

Breanna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It was
Stayed 2 nights in Jan 2023
Response from MANAGER on 2 Feb 2023
thank you for your feedback

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Non Smoking room wreaks of smoke
Booked the room and arrived at 3am. Needed to stay overnight only because I had a business meeting at 8am. I arrived at the front counter, she did not ask for my ID at first nor look at my reservation number, just asked for my name. She then said NO you dont have a room. After a 9 hour drive and been awake for over 22 hours. I was very frustrated. Finally she issed me a room. We requested a smoke free room of which wreaked with smoke. The smell was disgusting. I then went to the counter again to let her know but she was arguing with another man. I told her that I didn't want to be charged extra for the smoke smell. She said that everyone smokes in the rooms and thats ok. I was too tired to argue so I left it alone.
Stayed 1 night in Jan 2023
Response from Guest Relations on 29 Jan 2023
Ensuring our guests have an enjoyable stay is our goal, and we are disappointed that your time with us was not to your expectations. We offer both smoking and non-smoking rooms, and we apologize if you encountered an odor in your room that impacted your stay. Our housekeeping team will look into your concerns and ensure our non-smoking rooms are ready for future guests. Please consider revisiting us the next time you are in the Dallas area for a more enjoyable visit.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hate this hotel… Never Again
Stayed 1 night in Jan 2023
Response from MANAGER on 25 Jan 2023
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Phil

Business traveller
Disliked: Staff & service
Not good!
I’m driving across the country with my child and dog. I booked a room at America’s Best hotel thru hotels .com. When I got to this hotel a woman there rudely told us they do not have a room for us. I then had to contact Peach at customer support to help me find another hotel. This Super 8 was a good distance out of my way but, I had to take it. I’m very dissatisfied in the service and support from Hotels.com and hope this review helps you to not do this to another family.
Stayed 1 night in Jan 2023
Response from MANAGER on 25 Jan 2023
THANK YOU FOR YOR FEEDBACK

2/10 Terrible

Kenvonna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed and bed sheets had stains on them bathroom had stains on the wall bed sheets were so thin you could barely stay warm
Response from MANAGER on 28 Dec 2022
THANK YOU FOR YOUR FEEDBACK