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Reviews of Hilton Cincinnati Airport

4 out of 5
Hilton Cincinnati Airport
7373 Turfway Road, Florence, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Lori on 3 Apr 2024
Thanks, John for staying at the Hilton Cincinnati Airport and for the great review. Please come back soon!

6/10 Okay

Matthew

Travelled with family and small children
Liked: Property conditions & facilities
Had another stay booked here for a week later. Wanted to move our booking up a day and they would not let us. Said it would be an additional charge of a whole new booking.
Stayed 1 night in Mar 2024
Response from Lori on 1 Apr 2024
Thank you for visiting the Hilton Cincinnati Airport! Was this an extra charge by Expedia?

10/10 Excellent

Darlene

Stayed 3 nights in Mar 2024
Response from Lori on 27 Mar 2024
Thanks, Darlene for staying at the Hilton Cincinnati Airport and for the great review! Please come back again!

10/10 Excellent

Shelbi

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Lori on 25 Mar 2024
Thanks, Shelbi for staying at the Hilton Cincinnati Airport and for the great review. Please come back soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and very comfortable spacious room, fresh food on breakfast buffet.
Stayed 1 night in Mar 2024
Response from Lori on 22 Mar 2024
Thank you Elizabeth for staying at the Hilton Cincinnati Airport and for the great review! Please come back again!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place I just didn't get the room I paid for.
Stayed 1 night in Feb 2024
Response from Lori on 19 Feb 2024
Thank you for staying at the Hilton Cincinnati Airport! We appreciate our business! I'm sorry you didn't get the room you wanted but please try us again!

6/10 Okay

Ashley

Stayed 1 night in Feb 2024
Response from Lori on 6 Feb 2024
Thanks, Ashley for staying at the Hilton Cincinnati Airport. Please come back again so we can earn a 5 out of 5!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jan 2024
Response from Lori on 24 Jan 2024
Thanks, Susan for staying at the Hilton Cincinnati Airport hotel and for the great review! Please come back again!

10/10 Excellent

Dametriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lori on 8 Jan 2024
Thank you for staying at the Hilton Cincinnati Airport hotel. Please come back soon!

10/10 Excellent

Karl

Business traveller
Liked: Amenities
Great stop over hotel close to the airport
Stayed 1 night in Dec 2023
Response from Lori on 27 Dec 2023
Thank you, Karl for visiting the Hilton Cincinnati Airport hotel! Please come back again!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Lori on 27 Dec 2023
Thanks, Philip for staying at the Hilton Cincinnati Airport hotel and for the great rating. We hope you visit us again.

10/10 Excellent

Philip

Stayed 2 nights in Dec 2023
Response from Lori on 18 Dec 2023
Thanks, Philip for visiting the Hilton Cincinnati Airport! Please come back again! Happy Holidays!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2023
Response from Lori on 12 Dec 2023
Thanks, David for visiting the Hilton Cincinnati Airport! We are in a great location, close to CVG and many restaurants and shops. Please come back again!

10/10 Excellent

Mattie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lori on 18 Dec 2023
Thanks, Mattie for visiting the Hilton Cincinnati Airport. Happy Holidays!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lori on 21 Nov 2023
Thanks, Robert, for staying at the Hilton Cincinnati Airport!

4/10 Poor

Mary

Business traveller, Travelled with family
Disliked: Cleanliness
The cleaning was terrible. Housekeeping needs to do a better job on the rooms. Pillowcase looks to have had blood stains on them. Bathroom floor had hair on it and tub. Dust all over the tables lamps and desk.
Stayed 1 night in Nov 2023
Response from Lori on 20 Nov 2023
Hi Mary! Thank you for bringing this to our attention. This is certainly not our norm. I will make sure your Director of Housekeeping is aware of this situation and do everything I can to make sure this doesn't happen again. Please accept my apologies.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice, clean hotel. Beds very comfortable!
Stayed 1 night in Nov 2023
Response from Lori on 6 Nov 2023
Thank you, Tina, for staying at the Hilton Cincinnati Airport! We are so happy you enjoyed your stay. Please come back again!

10/10 Excellent

Kemella C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lori on 23 Oct 2023
Thanks Kemella for the great review! Please come back soon!

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from Lori on 23 Oct 2023
Thanks for the great review! Please come back again!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Lori on 23 Oct 2023
Thanks, James for the great review. Please come back again!

8/10 Good

Stephen

Stayed 1 night in Oct 2023
Response from Lori on 21 Nov 2023
Thanks, Stephen, for visiting the Hilton Cincinnati Airport! Please come back soon!

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Trip home
The hotel was super comfortable and within walking distance to a great restaurant
Stayed 1 night in Oct 2023
Response from Lori on 13 Oct 2023
Thanks, Lori for the great review! Please come back soon!

10/10 Excellent

MARYANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and Parking
We stayed here for one night on our way down to Tennessee. We chose this hotel for the trailer/RV parking and because it was right off the highway. This was a very nice, clean and updated hotel. Check in was great and the rooms are very spacious. Not sure why there's no fan in the bathroom. Lots of amenities and close to a good selection of restaurants. This might be nit picking, but our reservation stated that breakfast was included but the front desk didn't mention it when we checked in. We called down in the morning to ask if our breakfast was included as per our email and were put on hold for over 5 minutes. We ended up just going over to Cracker Barrel for breakfast. This might be something the hotel want to work out with Hotels.com for the future. Other than that, would recommend and would stay again.
Stayed 1 night in Sep 2023
Response from Lori on 10 Oct 2023
Thanks, Maryanne, for staying at the Hilton Cincinnati Airport and for the great review! We hope you come back again.

10/10 Excellent

Thuresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often. Airport shuttle, very convenient
Stayed 1 night in Sep 2023
Response from Lori on 2 Oct 2023
Thank you for choosing the Hilton Cincinnati Airport and for the kind words. Please come back again!

8/10 Good

Kayla

Stayed 1 night in Sep 2023
Response from Lori on 20 Sept 2023
Thanks, Kayla for visiting the Hilton Cincinnati Airport. Please come back again soon!

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Lori on 6 Nov 2023
Thanks, Robert, for visiting the Hilton Cincinnati Airport. Please come back soon!

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lori on 5 Sept 2023
Thanks, Jonah, for the great review and for visiting the Hilton Cincinnati Airport. Please come back soon.

8/10 Good

Donna

Stayed 1 night in Aug 2023
Response from Lori on 2 Oct 2023
Thank you Donna for visiting the Hilton Cincinnati Airport. We hope to see you again!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 1 night in Aug 2023
Response from Lori on 31 Aug 2023
Thanks, Bruce for your review! I would love to hear what we can do to get a 5! Thanks for your business!

10/10 Excellent

Alexander

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lori on 28 Aug 2023
Thanks Alexander for staying with us and for the great review! Please come back again!

10/10 Excellent

Letitia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very pleasant, my stay was comfortable. The only thing that was missing from my Jr. King Suite that would have made it better was a microwave.
Stayed 4 nights in Aug 2023
Response from Lori on 21 Aug 2023
Thank you for staying at the Hilton and for the great review. We hope to add some more microwaves to the hotel in the near future in the public space. Please come back soon!

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was well-maintained, rooms are cleaned & location is close to everything. Staff are friendly & helpful. My family enjoyed our stay.
Stayed 2 nights in Aug 2023
Response from Lori on 18 Aug 2023
Thank you Mary for staying at the HIlton Cincinnati Airport and for the great review! Please come back soon!

10/10 Excellent

Devinder

Stayed 1 night in Aug 2023
Response from Lori on 5 Sept 2023
Thanks, Devinder, for the great review and for staying at the Hilton Cincinnati Airport! Come back soon!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Lori on 15 Aug 2023
Thanks for the great rating! Please come back soon!

10/10 Excellent

Adam

Travelled with partner
Liked: Amenities
Great stay. Super comfortable bed & pillows. Clean bathroom & toilet. Great staff! Will be staying again.
Stayed 1 night in Aug 2023
Response from Lori on 11 Aug 2023
Thanks, Adam, for the great review! Please come back again!

10/10 Excellent

Mervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Aug 2023
Response from Lori on 15 Aug 2023
Thanks for staying at the Hilton and for the great review. Please come back again!

2/10 Terrible

Elizabeth

Stayed 1 night in Aug 2023
Response from Lori on 28 Aug 2023
Hi Elizabeth! I'm sorry you felt you could only give us a 1 out of 5. I hope you let someone from management know of any issues you have so that we could make it right.

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Lori on 7 Aug 2023
Thanks, Paul, for the great review! Come back soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jul 2023
Response from Lori on 7 Aug 2023
Thanks, David, for the great review! Please come back soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy.
Stayed 1 night in Jul 2023
Response from Lori on 7 Aug 2023
Thanks, Kenneth, for the great review! Please come back soon!

10/10 Excellent

HUGHDEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in Cincinatt. Beautiful lobby Great staff Room was beautiful Bed was very comfortable
Stayed 1 night in Jul 2023
Response from Lori on 27 Jul 2023
Thanks for staying at the Hilton and for your kind words! We are lucky to have great people working here! Please come back again!

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great choice for me and my family. Would definitely stay there again.
Stayed 1 night in May 2023
Response from Lori on 21 Jul 2023
Thank you, Rodney, for staying at the Hilton Cincinnati Airport and for your great review. I am glad you enjoyed your stay. Please come back again!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel! Very friendly and hospitable staff. Nice to be able to walk across the lot safely to great restaurants. The only drawback is that the electrical plugs in the room need some updating. All amenities are excellent otherwise.
Stayed 2 nights in Jul 2023
Response from Lisa on 20 Jul 2023
We are so happy to hear you enjoyed your stay!!! Hope to see you again soon!! Thank you for choosing Hilton!!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was very friendly and helpful. I called with questions prior to arriving. the same receptionist checked me in. She recognized me from the call. Pleasant surprise. Just all around friendly staff. Airport shuttle was very convenient.
Stayed 3 nights in Jul 2023
Response from Lori on 19 Jul 2023
Thanks, Joseph, for staying at the Hilton and for your kind words. Come back soon!

8/10 Good

Arnetric, Baytown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was delayed and we would mias our connecting flight and had to stay an extra unexpected night. We needed a hotel with 24 hour airport shuttle because we had an early flight and we were able to get a quick reservation at this Hilton. Checkin was quick. Walked to a near by restaurant for dinner. The room and hotel were clean and modern. This hotel turned what started as a bad day into a good extra day added to our trip. Thank you!
Stayed 1 night in Jul 2023
Response from Lori on 27 Jul 2023
I am glad we turned around your day! Please come back again!

10/10 Excellent

Mary Kay, FREEVILLE

Stayed 1 night in Jul 2023
Response from Lori on 7 Aug 2023
Thanks, Mary Kay, for the great review! Please come back soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer experience
It was great. We came to stay for a concert in Cincinnati and we wanted to try to check in early to get ready. We came and registration was great to find us a room. We came back that night late and my daughter had sun poisoning and a very kind security officer helped her find Gatorade and brought her some burn first aid pads. The room was great and comfortable and we had a wonderful stay. Such great customer service! We will definitely stay again!
Stayed 1 night in Jul 2023
Response from Lori on 5 Jul 2023
Hi Deborah! Thank you for staying at the Hilton Cincinnati Airport! I'm so glad we could help your daughter. Please come back again!

8/10 Good

Madeline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
It was great stay and the lady that checked us in was amazing. Both the elevators were malfunctioning and seemed unsafe getting on them every time. In the room, the plug-ins in the side table didn’t work so couldn’t charge our phones. It was also leaking from the ac on the floor. Hiltons have been going down recently which is said I as I liked them previously.
Stayed 1 night in Jun 2023
Response from Lori on 5 Jul 2023
Hi Madeline! Thank you for staying at the Hilton Cincinnati Airport. We have a great team! We will let our engineering team know about the challenges in the room so they may be fixed! Please come back again!

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Lori on 16 Jun 2023
Thanks, Linda for staying at the Hilton Cincinnati Airport and for the great review! Please come back soon!

10/10 Excellent

Sheryl Schaefer, Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly
Stayed 1 night in Jun 2023
Response from Lori on 12 Jun 2023
Thank you, Sheryl, for staying at the Hilton and the great review! Please come back again!