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Reviews of The Headland Hotel and Spa

5 out of 5
The Headland Hotel and Spa
Fistral Beach, Newquay, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 342 out of 530 reviews" "
Rating 8 - Good. 129 out of 530 reviews" "
Rating 6 - Okay. 31 out of 530 reviews" "
Rating 4 - Poor. 18 out of 530 reviews" "
Rating 2 - Terrible. 10 out of 530 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and facilities were wonderful.
Service and facilities were wonderful. Staff always happy to help. Food other than breakfast mediocre at best.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 6 night stay - accommodation, facilities and location superb - even better was the friendliness and warmth of the professional team of staff through out - I would not hesitate in recommending.
Stayed 6 nights in Jul 2023
Response from Dora on 24 Jul 2023
We are thrilled to hear that you have had a wonderful stay with us. We believe our team makes our hotel exceptional. We look forward to welcoming you back soon to The Headland.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great hotel, great service overall amazing experience
Stayed 2 nights in May 2023

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely, the staff in the restaurant were lovely. New restaurant opened with obvious teething Problems but it’s beautiful and the Food was lovely. Unfortunately the room was far too hot, unbearable. Asked for the radiator in the bathroom to be turned off the receptionist said someone will go to the room to sort it out but it wasn’t, asked for some info about the hotel such as spa details times for meals, the normal stuff you get in a room, the receptionist just kept saying I don’t know, I’m not sure etc and I’ll find out but never got back to us. Both things were disappointing that no one got back to us.
Stayed 3 nights in May 2023

8/10 Good

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
lovely stay the staff on entrance absolutely lovely and helpful.. the only downside was the younger staff in the restaurant (which was in the conservatory) were clumsy and loud dropping and smashing crockery. not all of them but it was very noisy in there .
Stayed 4 nights in Mar 2023

10/10 Excellent

catherine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Friendly and welcoming. A truly dog friendly hotel. Fantastic Aqua Spa- sunset pool just fab.
Stayed 3 nights in Feb 2023
Response from Reservations at The Headland on 26 Mar 2023
We are delighted you had a wonderful stay and looking forward to welcoming you back.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury by the sea
The most amazing.few.days away, in a home from home environment, from the minute you walk un you feel you're at home surrounded by friends, one of the best hotels I've stayed in, and nothing disappointed, and the Spa is a relaxing retreat away from the world.
Stayed 3 nights in Dec 2022

10/10 Excellent

Fabiola Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it. Everything was perfect. The service we received was outstanding. If you really would like to relax and have a great time, visit The Headland Hotel. Great Hotel, Oustanding service. Love the food too.
Stayed 5 nights in Oct 2022

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff brilliant, great super king size bed and epic breafasts not to mention the views.
Stayed 2 nights in Oct 2022

10/10 Excellent

Dan

Stayed 2 nights in Aug 2022

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went for a Mini Moon. The staff were nothing short of fantastic. They were super accommodating. The hotel is beautiful. Amazing views of the sea from room and their restaurant. The only down side we can say that the vegan options in the hotel were there but in some of the restaurants is limited but the food we had was delicious.
Stayed 3 nights in Aug 2022

6/10 Okay

Sonia

Liked: Cleanliness, staff & service, room comfort
Great staff, poor value for priciest rooms
The staff were the best thing about this hotel - super friendly and helpful, where hotel policy allowed. Good view on the coast and some nice features, including comfortable sofas in ballroom. We got the Ocean View room - supposedly best available, but totally not worth the £440 per night rate we were charged. The rooms were small and very ordinary, especially bathroom with shower in bath and no mixer taps. Nothing particularly wrong with them - clean etc - and would have been reasonably happy if cost was half that rate. Not sure what the point of the ‘golf’ was. Pitch and putt with barely any evidence of maintenance. Mostly losing ball in scrubland. No point taking clubs and equipment lent out is inadequate even for a bit of fun. Spa has been done nicely. Careful thought in design, attention to detail and execution. Other than water in rooms in glass bottles, no evidence of sustainable or climate conscious practises. Must be huge waste from buffet breakfast. Disposable plastic glasses in spa. No info on how spa is powered - must be huge energy demand to heat outdoor pools, run jets, clean towels etc.
Stayed 4 nights in Jul 2022

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad to be back!
Stayed 1 night in Nov 2021

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa was fantastic... Our room was internal one which was noisy, I think a fan was on all night and window didn't open, I didn't see that I booked internal room On booking . Room was decorated to high standard but not sure it was expected certainly not the noise
Stayed 2 nights in Nov 2021

10/10 Excellent

Adrian

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Brilliant
Stayed 3 nights in Nov 2021

10/10 Excellent

Mary-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fab! Staff were great, food was great, location amazing! Can’t complain
Stayed 2 nights in Nov 2021

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 2 nights in Sep 2021

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are not sound proofed and the attitude to smokers of which my wife is one lacks any understanding. and the dinining room food is modest both at dinner and breakfast. A head waiter would improve matters
Stayed 4 nights in Sep 2021

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay,wonderful facilities/friendly staff
We had a wonderful stay recently at the Headland with our 1 year old baby. We’d received an email regarding staff issues across Cornwall and contract tracing causing some issue with staffing, this helped us actually feel reassured before we arrived and safe and we appreciated the notification for some extra patience. The staff were brilliant throughout our stay, we visited the Terrace & Samphire which were brilliant, the food was delicious and the staff were so accommodating and engaging with our daughter after a year without seeing many people this was a joy to see. We also visited the adults only spa & aqua club during our stay. They are both wonderful and perfect for different uses. The aqua club was a wonderful place to spend time and swim inside and out with our daughter included. We will be back soon 😊 Our only slight criticism, is when we arrived we were told we owed a balance - and we had to get a little stern to comment it was paid via hotels.com (also a bit embarrassing to have this happen in a busy hotel lobby) and this was referred to manager who promptly resolved the issue and we were able to check into our room.
Stayed 1 night in Jun 2021

2/10 Terrible

Robert

I couldn’t stay as I was intier three but traveled when I was in tier 2
Stayed 1 night in Dec 2020

10/10 Excellent

Connie, Scotland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay, the staff were helpful, friendly and very professional. The food was excellent, until the continental breakfast on the last morning, portions were tight to say the least, no tea and coffee, despite ordering it, no cutlery, it took three visits back downstairs to sort it, when we eventually ate it, it was mediocre. Only Other sticky point was the extra bed in our family suite for our adult son was a fold out frame 5 inches off the floor which kept collapsing, he ended up sleeping on a thin, single mattress on the floor, he’s 6’ 2 and big built. For this we had to pay an extra £80. All of that being said we would definitely be going back.
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

4/10 Poor

Nicola

Liked: Cleanliness
Disliked: Property conditions & facilities
Very dated, seemingly only a choice of a tiny box room or a large suite style room. Neither worth the cost. Definitely over priced and the food was terrible. Although they’ve catered for vegan and gluten free food well the “fresh” food was clearly frozen, the fried food was refried so go early otherwise the sausages are tough burnt and oil soaked. Restaurant food was terrible although they did take it off the bill when we highlighted it didn’t match the description. The staff tried hard and location was good. Gym facilities were good however crowded at times as non hotel guests use the gym so avoid peak times. We were first put in a very small room which could just about walk around the bed.
Stayed 2 nights in Mar 2020

10/10 Excellent

MRS MARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wedding weekend
Stayed 2 nights for a friends wedding. The scenery is spectacular overlooking the sea. The Hotel is extremely dog friendly and the rooms are comfortable. Staff very welcoming and friendly would definetley stay again. The wedding food was excellent but didn't try the main restaurant itself. Breakfast was very good choice.
Stayed 2 nights in Feb 2020
Response from Lucy on 11 Mar 2020
Thanks for staying with us. We appreciate your feedback and are so pleased you enjoyed your stay.

10/10 Excellent

johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Fabulous stay at The Headland. This was our 3rd visit. Lovely welcoming staff & beautiful rooms & views. The breakfast is also brilliant.
Such a comfy bed!
Headland at night
Stayed 2 nights in Feb 2020
Response from Lucy on 11 Mar 2020
Thanks for staying with us. We appreciate your feedback and are so pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical, classic and relaxing! Staff were all extremely helpful and friendly. The breakfast included with our staff was very tasty, it also had plenty of choice!
Stayed 2 nights in Feb 2020
Response from Lucy on 17 Feb 2020
Thanks for staying with us. We appreciate your lovely feedback. We hop to see you again soon.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Lucy on 14 Jan 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to cancel more than three days before due to unfrozen circumstances and the hotel reception refused and took full payment even though i had stayed here many times before
Stayed 1 night in Jan 2020

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a beautiful old building in a outstanding location
Stayed 1 night in Jan 2020
Response from Lucy on 13 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely post Christmas spa break at the Headland. Rooms were great, staff were very friendly while still being professional, the spa was super, food was lovely. This is a great family hotel and it is lovely to have kids and dogs around. My only comment would be that with the kids around, the pool in the spa gets a bit busy and noisy but this will soon be resolved when the new pool complex is completed in 2020. We will certainly be going back.
Stayed 3 nights in Jan 2020
Response from Lucy on 13 Jan 2020
Thanks for staying with us. We appreciate your feedback, The Aqua Club is due to open around April/ May time, we hope to welcome you back again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with Headland. Disappointed with Elmis Spa
The Hotel was lovely and we really enjoyed our stay. We hoped it to be special and the hotel itself was. What was a huge disappointment was the spa. They seem to usurp off the hotels reputation, we were not used to children being given more spa time than adults, very disappointed that treatment prices weren't made clear on booking. Most treatments cost around £2 a minute. We were told this was because the Hotel was high-end, but having been to NIRVANA SPA in Berkshire, We know what is high end spa, and this is not it! we were informed children will not be permitted after the new pool complex is built. We booked for the views but also for the spa and the latter was a horrendous experience. We felt cheated.
Stayed 1 night in Dec 2019

10/10 Excellent

Elise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , food and facilities . Bedrooms are fine but could be updated to be more in line with the rest of the hotel
Stayed 2 nights in Dec 2019
Response from Lucy on 16 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Lucy on 13 Dec 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Lucy on 16 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The hotel and the location is legendary. I couldn't thank enough to the hotel manager for supporting us and making our stay there a great experience.
Stayed 1 night in Oct 2019
Response from Lucy on 1 Nov 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back again soon

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
On both our meals, extras were added on to my bill. On one occasion an extra course was added on. Then again for dinner the following night, another side was added on and 3 coffees and a tea, for one adult! In total, on two meals, I got the wrong items on my bill three times. This is a 5 star property. Disappointing. The room super small, the beds tiny, the TV screen tiny and no facility to dry your clothes or swimwear from spa. The room felt stuffy from the old carpet.
Stayed 2 nights in Oct 2019
Response from Reservations on 16 Dec 2019
Thanks for staying with us. We appreciate your feedback

8/10 Good

Mark

Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay. All the creature comforts and beautiful location. Already planning our next visit.
Stayed 2 nights in Oct 2019
Response from Lucy on 1 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Lucy on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, with really helpful staff, there was a problem with our room which was resolved quickly. It was like stepping back in time in a good way. The food at breakfast and our evening meal in the restaurant was excellent. There is a vegan menu. Great views of the sea from the restaurant. We will be back.
Stayed 2 nights in Sep 2019
Response from Lucy on 1 Nov 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Lucy on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Lucy on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, such a warm welcome from everyone
Had the most wonderful time at your beautiful hotel. Staff were lovely from start to finish, nothing was too much trouble and they treated us with care and respect. Thank you so much for our time at your hotel
Stayed 5 nights in Oct 2019
Response from Lucy on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback. We hope to welcome you back again very soon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive in all areas. The food was excellent.
Stayed 2 nights in Oct 2019
Response from Lucy on 13 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, full of charm and great history. Staff are very friendly and welcoming. The breakfast was really good, there was a massive lounge to relax in , dogs are very welcome. I really can't fault the experience. Highly reccomend it!
Stayed 4 nights in Sep 2019
Response from Lucy on 13 Oct 2019
Thanks for staying with us. We appreciate your feedback! We hope to see you again soon.

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Gorgeous location with stunning views
We loved the Headland and would definitely come back. It was a gorgeous hotel and the beds were very comfortable. It was our anniversary (and my bday) and they had our rose petals on the bed and made swans from towels on the bed. Very sweet little touches. There are two resturants in the hotel, we had lunch at the Terrace. It’s a cute seaside casual reasturant with beautiful views. The eclairs are amazing! My only complaint was I told the server of my allergy and I was still served something I was allergic too. I had medicine with me and I was ok, but it did make the first couple hours of our anniversary uncomfortable. Breakfast in the morning was incredible. They have a full buffet of literally everything you could ever want for breakfast. All hot, fresh and tasty The only downside to our stay was the noise level, you could hear every footstep of the floor above us and people talking. And then the pool area was very loud and full of screaming splashing in your face children ( this is not the hotels fault, but parents should be more considerate). There’s cute bars and shops right on Fistral beach, literally a stones through from the hotel. And in town we found an incredible reasturant with literally the best food and ambience, I totally recommend checking out Captain Jacks. Pirate themed and full of yummy rum cocktails... and the lobster was to die for.
Stayed 1 night in Sep 2019

8/10 Good

Neasham

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
3 days in Newquay.First visit
The first room we had was very noisy due to external fans and bathroom fan.Also shower did not work.After change of room it was much better.Bar service at times could be better.e.g.had to wait 25mins. for a coffee.Good location and good breakfast.
Stayed 3 nights in Sep 2019
Response from Lucy on 1 Nov 2019
Thanks for staying with us. We appreciate your feedback! I have passed on the feedback to relevant departments. We hope to welcome you back again soon

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in a beautiful part of Cornwall.
Amazing traditional hotel with wonderful service and a supermodern spa. When I woke up from jetlag looking for coffee before the dining room opened(not wanting to wake my husband) the front desk brought me a coffee service on a tray at a window overlooking the sea. Great service! The modern spa was a treat and I expecially enjoyed the Cornish Salt steam room.Wonderful walks to the sea and cliffs from the hotel.
Stayed 2 nights in Sep 2019
Response from Lucy on 1 Nov 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back again soon