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Reviews of Penmere Manor Hotel

3 out of 5
Penmere Manor Hotel
Mongleath Road, Cornwall, Falmouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 142 out of 360 reviews" "
Rating 8 - Good. 145 out of 360 reviews" "
Rating 6 - Okay. 51 out of 360 reviews" "
Rating 4 - Poor. 16 out of 360 reviews" "
Rating 2 - Terrible. 6 out of 360 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Nathan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a real uplift before they welcome more residents. Standouts are: - No heating in room - Mould in the bathroom - Stains all over the carpet - Lack of electrical points in room - Poor lighting in the room - Rust on gym equipment - Black mould and grime around swimming pool. - Damp smell walking around hotel - Lack of maintenance and generally run down Positives: - Nice breakfast and particularly liked the fried eggs - Very friendly staff; Chloe in particular.
Stayed 7 nights in Mar 2024

10/10 Excellent

Iain

Stayed 2 nights in Mar 2024

2/10 Terrible

Sohail

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were friendly however rooms were not modern, WiFi no good, phone reception not good either
Stayed 1 night in Mar 2024

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Penmere Manor. The staff are always really friendly, helpful and attentive, and the restaurant offers a good selection of meals at reasonable prices. Highly recommended.
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Stayed 2 nights in Jan 2024

10/10 Excellent

YIP SHING

Stayed 2 nights in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely short break
A very good stay, the hotel is well located for driving into Falmouth as well as further afield. Some signs of wear and tear but generally a good hotel. The breakfast was really good and we used the pool and sauna which were great. We really enjoyed our time here.
Stayed 2 nights in Jan 2024

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and lovely location
A beautiful hotel in a beautiful location. A friendly welcome, the rooms were good sized and had all the amenities including a hair dryer and TV and free tea/coffee and biscuits. The bathroom was also a good size and had bath and shower and free toiletries. Its clear the hotel could do with updating the rooms and a coat of fresh paint as well, but it was comfortable enough and suited as a base for the break. The food in the restraint was delicious. We had an evening meal and the prices were good and the food exceptional. We had excellent service from Will the waiter and very much enjoyed our evening. Breakfast was included and there were good options, from cereal to croissant to a full English or salmon and egg etc. Would recommend this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Penmere manor
Staff lovely, food good and pool and gym excellent, good value for money
Stayed 4 nights in Jan 2024

4/10 Poor

Lloyd

Liked: Staff & service
Disliked: Cleanliness
Service was great and hotel it self is a nice building but was very dated and dusty there was paint peeling and spots of mould,we stayed in a room and the top of the stairs (33) and felt there wasn't much privacy could here everything going on in the hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool, friendly staff

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a great place for an overnight stay in Falmouth. Buffet breakfast was pretty good, but could have done with some fresh pastries. Other than that, it was really good. I'm more used to Hiltons these days so the olde world charms of a local hotel was a nice change. Overall pretty good.
Stayed 1 night in Nov 2023

6/10 Okay

PAUL

Stayed 1 night in Nov 2023

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again, but want a different room
The negatives were that the shower in my room was like a dribbling tap and the wall to the next room was paper thin, you could hear everything, and I mean everything! The positives were that the room was clean and comfortable, the staff were great, really friendly and helpful and the breakfast and evening meal was really nice and all at a good price. I will definitely stay again as I'm expecting my trips to be more frequent, I would ask for a quieter room and better shower though. A big thank you to all the staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

J G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Night Away
As always a pleasant stay. Main restaurant was closed but standard of food was still excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Stayed 1 night in Oct 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
University visit
Family stay while attending the open day at Falmouth University. Staff were fantastic, hard working polite and friendly. The hotel has seen better days but was clean and comfortable. Breakfast really good
Stayed 1 night in Oct 2023

8/10 Good

richard

Travelled with family and small children
Liked: Cleanliness, staff & service
Friendly staff, large clean room with comfy bed and powerdul warm shower, good pool temperature, nice small gym and ample breakfast choice. Yes property is a litle dated and needs updating, but we had an enjoyable stay.
Stayed 1 night in Oct 2023

8/10 Good

Michael-John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, room comfort
Dated
Hotel is ok but desperately in need of an upgrade, decoration and fittings very dated and bathroom fittings were rusty , staff were friendly and bed was comfortable
Stayed 2 nights in Oct 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms now a little tired.
Stayed 1 night in Sep 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Nice weekend break
Very welcoming comfortable stay. Good restaurant. Excellent, friendly staff
Stayed 2 nights in Sep 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Lovely but in need of refurb
Lovely position , but unfortunately the rooms are very tired, but clean .
Stayed 1 night in Sep 2023

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, will return
Friendly staff, clean, comfortable. Grounds and building impressive. Nice to have the leisure club attached. Pool is big enough to get some lengths in and a nice temperature. The gym is small but equipped with most things you'll want. The restaurant was excellent, food was great and the staff were friendly and attentive.
Stayed 1 night in Sep 2023

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proper Job. Brilliant Hotel
From arrival to leaving the hotel everything was tip top. Recommend to everybody with children or on their own. Clean, efficient, pool, sauna, jacuzi, good breakfast. Everything was good.
Stayed 1 night in Sep 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Lovely quiet location, very friendly staff. The rooms are a little dated but very comfortable. Breakfast was good and the bar staff were great!
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities
A good choice as a base to explore Falmouth and local area. Staff very friendly and huge family room.
Stayed 1 night in Aug 2023

10/10 Excellent

narsi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, comfortable and clean. Breakfast was good as well
Stayed 2 nights in Aug 2023

8/10 Good

Lovely Marie

Travelled with family
Liked: Staff & service, amenities
The staff is very kind and warm. The rooms are very spacious. However the rooms, the entire property is quite dated.I think, once it’s renovated and redecorated it will be an excellent place to stay.
Stayed 4 nights in Aug 2023

4/10 Poor

Carl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
August family holiday in Falmouth.
Nice hotel staff, located in a residential location. You need to drive to get to Falmouth beach. Hotel felt a little run down and in need of repair. Even though it was advertised as Internet in room, the router was too far away from our room to get internet. Limited menu options in the restaurant. Breakfast was good but again limted in options. We didnt get a chance to use the swimming pool or gym.
Stayed 4 nights in Aug 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room staff were excellent and the food was brilliant bed was comfortable and the food was amazing
Stayed 2 nights in Jul 2023

6/10 Okay

Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lisa - Reception on 27 Jul 2023
Thank you for your kind review of our hotel, we are pleased you enjoyed your stay with us.

10/10 Excellent

YIP SHING

Stayed 1 night in Jul 2023
Response from Lisa - Reception on 27 Jul 2023
Thank you for your kind review of our hotel, we are pleased you enjoyed your stay with us.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very night areas, beautiful garden all around. The room was large, clean and very comfortable. Beds were comfortable with fresh linens. The dinning room was very nice. Staff was very friendly and helpful
Stayed 1 night in Jul 2023
Response from Lisa - Reception on 27 Jul 2023
Thank you for your kind review of our hotel, we are pleased you enjoyed your stay with us.

8/10 Good

leonora c

Stayed 1 night in Jul 2023
Response from Lisa - Reception on 27 Jul 2023
Thank you for your kind review of our hotel, we are pleased you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Lisa - Reception on 27 Jul 2023
Thank you for your kind review of our hotel, we are pleased you enjoyed your stay with us.

10/10 Excellent

Jon

Stayed 1 night in Jun 2023
Response from Lisa - Reception on 27 Jul 2023
Thank you for your kind review of our hotel, we are pleased you enjoyed your stay with us.

8/10 Good

Pauline

Liked: Cleanliness, staff & service, room comfort
Happy to stay again
Lovely period hotel, the pool area needs attention, tiles missing in pool, steps down badly cracked, but nevertheless useable. We stayed in room 23 which has a false window, that has frosted glass and overlooks the hallway. Unfortunately the hall lights are left on all night, a given there was only a blind, did not make the room dark, perhaps a pair of curtains would help. Staff were lovely, both reception and young man waiting on Sunday evening. Beautiful well kept grounds and enough pluses that we have booked again. Our comments are constructive criticism, and no malice is intended.
Stayed 1 night in Jun 2023
Response from Lisa - Reception on 12 Jun 2023
Thank you for your lovely review of our hotel. We will look into your suggestions and appreciate the feedback.Looking forward to welcoming you back in the future.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lisa - Reception on 12 Jun 2023
Thank you for your review of our hotel.

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lisa - Reception on 12 Jun 2023
Thank you for your review of our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
As other reviews have said, some parts of the hotel are a little dated. The hotel was spotlessly clean, the food is excellent as are the staff.
Stayed 2 nights in May 2023
Response from Lisa - Reception on 12 Jun 2023
Thank you for your review of our hotel, we appreciate your feedback.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Lisa - Reception on 12 Jun 2023
Thank you for your review of our hotel.

8/10 Good

Lamia

Stayed 1 night in Apr 2023

8/10 Good

CAROLINE

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities
Short staffed meant having to wait nearly an hour after ordering a meal to start eating. Quality of food during evening meal was at best adequate- should’ve eaten out . Breakfast was good. In fairness they did say there would be a wait but we didn’t expect it to be that long. Bar service also poor. I must stress that the staff were lovely and did everything they could to ensure customer satisfaction . The pool, sauna , jacuzzi and gym was good. In the local area there are excessive speed bumps - be careful with these as you could damage low spoilers . Overall the hotel could do with updating - very 80s . Also they could do with filling in the potholes on the entrance to the hotel . It was ok overall .
Stayed 2 nights in Apr 2023

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again
Lovely friendly staff and good hotel. Not very busy. Our second visit in 6 months
Stayed 2 nights in Mar 2023