Exterior

Reviews of Best Western Plus Concordville Hotel

3 out of 5
Best Western Plus Concordville Hotel
675 Conchester Highway, Glen Mills, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 721 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 38 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at both the front desk and the bar / restaurant. Quality of food was also excellent. Would stay there again..
Stayed 1 night in Mar 2024
Response from Meg Rowe, GM on 25 Mar 2024
David,I will share your kind words with the staff. It is our pleasure to provide such service and food!Thank you

8/10 Good

Elissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful entry way. The room was clean and bed was comfortable . The service staff was very friendly & helpful, which help soothed our concerns over the abundant posted rules, policies, and regulations (a little odd).
Stayed 1 night in Mar 2024
Response from Meg Rowe, GM on 15 Mar 2024
Elissa,Thank you for the kind words. I'm so glad you enjoyed your stay. Thank you

8/10 Good

Leanna

Very spacious.
Stayed 2 nights in Mar 2024
Response from Meg Rowe, GM on 15 Mar 2024
Thank you Leanna.

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
One of the two elevators didn’t work and a problem with cancelling a the last of my four days
Stayed 4 nights in Feb 2024
Response from Meg Rowe, GM on 7 Mar 2024
Barry,I apologize for the inconvenience as we replace the elevators. We need to replace them one at a time and the first one has been finished and we are waiting for the inspection next week before it is operational.For your next booking, feel free to call me directly to make sure we find the correct rate code with a cancellation policy that is right for you.Thank you

10/10 Excellent

jie

Liked: Cleanliness, staff & service, property conditions & facilities
close to longwood garden, it's convenient.
Stayed 1 night in Feb 2024
Response from Meg Rowe, GM on 7 Mar 2024
Jie,So glad you found us since we are located conveniently close to Longwood Gardens.Thank you

6/10 Okay

Ronald

Stayed 2 nights in Feb 2024
Response from Meg Rowe, GM on 7 Mar 2024
Thank you Ronald!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very good value, even though it's not the lowest rates around. Restaurant wasn't open on the evenings I was there, but there's a Wegmans a short drive away for a variety of sandwiches, soups, salads, etc. for take-out.
Stayed 2 nights in Feb 2024
Response from Meg Rowe, GM on 7 Mar 2024
Richard,Yes, I hope you can come back Wednesday through Saturday when the restaurant is open!Thank you

2/10 Terrible

Rexhep

Stayed 4 nights in Feb 2024
Response from Meg Rowe, GM on 22 Mar 2024
Rexhep,I'm so sorry to see such a low score. Most guests love their experience here. Please feel free to call me at the property to let me know the details of your disappointment.Thank you

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice welcome at the check in desk. Very nicely appointed hotel. Comfortable, clean, quiet and classy!
Stayed 1 night in Feb 2024
Response from Meg Rowe, GM on 7 Mar 2024
Anne,That's just how we want you to feel when you are here!Thank you

8/10 Good

J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and bar are only open Wednesday through Saturday. Since I was there on Sunday and Monday that was not too helpful.
Stayed 2 nights in Feb 2024
Response from Meg Rowe, GM on 7 Mar 2024
JI hope you can come back Wednesday through Saturday to enjoy the restaurant!Thank you

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every minute of my stay. The free breakfast was the best
Stayed 1 night in Jan 2024
Response from Meg Rowe, GM on 7 Mar 2024
Natalie,That's wonderful that you enjoyed every minute here!Yes, we take pride in our breakfast buffet.Thank you

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meg Rowe, GM on 7 Mar 2024
Thank you Robert.

10/10 Excellent

A

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Meg Rowe, GM on 24 Jan 2024
Thank you, I'm glad you were pleased with everything!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entry way, amazing complimentary breakfast, friendly staff and a great price. We would definitely stay here again!
Stayed 4 nights in Jan 2024
Response from Meg Rowe, GM on 22 Jan 2024
Jill,We'll look forward to your return. I'm happy you enjoyed so much of it!Thank you

10/10 Excellent

Graham, Beaver Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meg Rowe, GM on 22 Jan 2024
Thank you Graham.

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is always so clean and quiet. I went when there was a wedding ( not this stay) and everyone was up until all hours ..... I still got a great nights sleep. The staff is always so accommodating. The breakfast choices were plentiful and it was delicious. I try to choose this property anytime I am in the area and need to stay overnight.
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Thank you for your loyalty, Katerine!

10/10 Excellent

Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying there
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Madeline,I'm very glad to hear that you love staying here.Thank you

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Thank you Nancy!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Would stay again if heating noise is fixed
Super clean! A very loud heater in room came on throughout the night.
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 26 Dec 2023
I'm glad you enjoyed the cleanliness and amenities of the hotel. I apologize for the noisy hvac unit. Please call me directly to discuss your next reservation and remind me of your experience. I'll try to find a good resolution for you.Thank you,Meg Rowe, GM

8/10 Good

Joan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the room is clean and quiet. Bed is not as comfortable but its good. Staff are very nice. Breakfast was good but can do better. Over all I was happy when we stayed there. The pool was a plus! would come back again.
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Joan,I'm glad you'd come back!Thank you

8/10 Good

Monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are amazingly comfortable!!!
Stayed 2 nights in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Monica,I agree about the beds!Thank you

10/10 Excellent

SERGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
SergeThank you

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Thank you Patricia!

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people ... clean and comfortable
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Edward,I'm glad you enjoyed your stay and the wonderful staff!Thank you

10/10 Excellent

Bruce Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in the area for a business trip and stayed at the Best Western for 2 nights. Very nice hotel and staff! I would definitely recommend and would stay here in the future.
Stayed 2 nights in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Bruce,Thank you for the recommendations to others.We look forward to your coming back!

10/10 Excellent

charlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy traveler
Very nice hotel. Only problem I had was the dbl room has full size beds instead of queen size.
Stayed 2 nights in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Charlie,Thank you for the compliment.

10/10 Excellent

William

Travelled with partner
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Thank you William

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Thank you for your response

10/10 Excellent

Suzan, Selbyville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Quick check in. Friendly helpful people. Clean room. Comfy sleeping. Breakfast as expected. Will stay again without hesitation.
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Suzan,I'm so glad you'll be back!Thank you

10/10 Excellent

Nazareno, orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Thank you!

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Meg Rowe, GM on 22 Jan 2024
Ahmad,Thank you

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, nicely decorated lobby, spacious and clean rooms, breakfast buffet until 10am, free parking
Stayed 3 nights in Nov 2023
Response from Meg Rowe, GM on 22 Jan 2024
Thomas, Thanks for all the positive feedback!

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious great location and friendly staff
Stayed 1 night in Nov 2023
Response from Meg Rowe, GM on 22 Jan 2024
Linda,I'm thrilled you were so pleased!

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice.Hotel was exceptionally clean and in a reasonably safe area.
Stayed 1 night in Nov 2023
Response from Meg Rowe, GM on 2 Dec 2023
Brett,Very glad you enjoyed our cleanliness and friendly staff!Thank you

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture in the room was excellent, and the room was very quiet. The staff was excellent, especially when my computer failed
Stayed 2 nights in Nov 2023
Response from Meg Rowe, GM on 2 Dec 2023
Gerard,I know the staff was happy to help with your computer!Thank you

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have loved to stay there longer. It was such a nice place. The property was wonderful. The rooms were great. I would just like to stay there for a week. The breakfast was wonderful. Everybody was so nice everything was so clean.
Response from Meg Rowe, GM on 2 Dec 2023
Pamela,I hope you can come stay longer next time!Thank you

10/10 Excellent

Joan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby, good breakfast, great location
Stayed 1 night in Nov 2023
Response from Meg Rowe, GM on 2 Dec 2023
Joan,Thank you for the compliments!

8/10 Good

Bonita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and quiet. The staff is warm and welcoming.
Stayed 1 night in Nov 2023
Response from Meg Rowe, GM on 26 Nov 2023
Bonita,That's just how we wanted you to feel! So glad you were pleased.Thank you,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location and the place is spotless. Love staying here.
Stayed 1 night in Nov 2023
Response from Meg Rowe, GM on 23 Nov 2023
Mark,I'm very happy that you love staying here!Thank you

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Meg Rowe, GM on 22 Jan 2024
Lisa,Thanks for the perfect score!

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Upon arriving to the hotel, we were greeted warmly and quickly. The hotel is really nice even with a little renovation going on. Our room was perfect for what we needed, the bed was really comfortable, and the bathroom was very clean. The breakfast was awesome and held in a spacious room with plenty of seating. There was also a nice seating area just outside as well. Would definitely stay again if we are ever in the area!
Stayed 1 night in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
Melinda,I'm so glad you would stay again! We'll be here.Thank you

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
The hotel was much more than we expected. It is beautiful with great amenities. We highly recommend staying here.
Stayed 1 night in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
Robert,Isn't it nice to be pleasantly surprised?!Thank you!

10/10 Excellent

Belkis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, clean, bed comfortable
Stayed 1 night in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
Belkis,Thank you for the great feedback!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good experience staying at this hotel. Clean rooms, plenty of parking, nice breakfast and it’s close to many stores and restaurants. We only stay here when in the area!
Stayed 1 night in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
Anthony,Thank you for your loyalty!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean and Quiet!
Very surprised at the quality and level of comfort at the Best Western Plus...excellent stay for the night. Very quiet and comfortable room, on par with a Marriott or Hilton property. Still not used to paying north of $150/night for a BW but this location really was excellent.
Stayed 1 night in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
Stephen,Thanks for the excellent rating, so glad you were pleased!

10/10 Excellent

Renee

Stayed 1 night in Oct 2023
Response from Meg Rowe, GM on 23 Nov 2023
Thank you Renee, so glad you were pleased!

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
Liza,Thanks for the perfect score!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Friendly and helpful staff anything you need they are there to help you out. Shout out to the cleaning crews they do an excellent job the hotel is Very clean. Breakfast was Great. Will be Back Again!
Stayed 5 nights in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
I agree about the friendly helpful staff as well as the excellent housekeeping!Thank you

10/10 Excellent

Nataly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
Nataly,Thank you for a 10 out of 10!

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Meg Rowe, GM on 7 Nov 2023
Thanks for the perfect score, Spencer!