Family Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of CityClass Hotel am Heumarkt

3.5 out of 5
CityClass Hotel am Heumarkt
Auf dem Rothenberg 7 - 9, Cologne, NW

Reviews

8.4

Very good

Rating 10 - Excellent. 172 out of 418 reviews" "
Rating 8 - Good. 170 out of 418 reviews" "
Rating 6 - Okay. 51 out of 418 reviews" "
Rating 4 - Poor. 17 out of 418 reviews" "
Rating 2 - Terrible. 8 out of 418 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

april

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. When we found out there was a train strike, and would need to stay another night at the hotel unexpectedly on a very busy mostly sold out time, they immediately were able to reserve rooms at their hotel at a discounted rate! Hotel was so comfortable and great location!
Stayed 1 night in Dec 2023

10/10 Excellent

Marc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Köln for the Christmas markets and the property is pretty central to the markets, nightlife and only 15 mins from the Dom and station. Friendly welcome on arrival to the property, we were given a map and instructions for times of breakfast, WiFi and also warned of the building works ongoing and it gets noisy from 8 until 3. It’s unavoidable and it’s not like you are going to be wasting time while you are there. We had a double room that was spacious and clean. The bathroom was clean and of a good size. The shower is great BTW!!! We opted for breakfast, there is a lot of choice and caters for everyone’s tastes as in our part there was a vegetarian and also someone with a nut and wheat allergy and we were all catered for. Breakfast gets very busy from 8.30-10am and it can be a bit fraught as some guests can be a little entitled. The staff have a lot of patience. We slept well in the comfortable beds and the duvets were nice and warm and the rooms were quiet. Check out was easy and there is a room to store your cases if like us you had a later flight. We had a good stay and would recommend the property and would happily stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

martina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Aufenthalt, sauber, freundlich top!
Klasse Hotel im Herzen der Altstadt. Herr Gutzeit hat uns herzlich und professionell empfangen, 5 von 5 Sternen für das Hotel als auch für die Servicemitarbeiter (die junge Dame beim Checkout am nächsten Morgen inbegriffen)
Stayed 1 night in Oct 2023
Response from Ihr CityClass Team on 2 Dec 2023
Vielen Dank! Wir freuen uns schon auf Ihren nächsten Aufenthalt in Köln.

10/10 Excellent

Philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ihr CityClass Team on 2 Dec 2023
Vielen Dank! Wir freuen uns schon auf Ihren nächsten Aufenthalt in Köln.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from CityClass Team on 21 Sept 2023
Vielen Dank für Ihre Bewertung.Wir freuen uns schon sehr auf Ihren nächsten Besuch in Köln und wünschen Ihnen noch einen angenehmen Tag.Mit den besten GrüßenIhr CityClass Team

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff was very friendly and helpful, including with storing our bags.
Stayed 1 night in Sep 2023
Response from Your CityClass Team on 13 Sept 2023
Dear Guest,Thank you very much for your great feedback. We look forward to welcoming you soon to the Cityclass Hotel Caprice.Best regards

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Your CityClass Team on 13 Sept 2023
Lieber Gast, Danke sehr für die 5 Sterne! Wir freuen uns Sie bald wieder begrüßen zu dürfen bei uns. Mit freundlichen Grüßen aus Köln

8/10 Good

hien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice that the room has 5 beds which our kids can have each own bed. All amenities work properly. Great location that we can walk to the Cologne Cathedral. Mark and Mai both receptionists are helpful and friendly. It would be nice if the breakfast was included.
Stayed 1 night in Jul 2023
Response from Your CityClass Team on 13 Sept 2023
Lieber Gast,Danke für Ihre Bewertung. Schön, dass es Ihnen bei uns im Hause gefallen hat. Gern heißen wir Sie bald wieder bei uns herzlich Willkommen.Herzliche Grüße aus Köln

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel in great location
Stayed 3 nights in Jul 2023
Response from Your CityClass Team on 18 Jul 2023
Thanks for your nice feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Cologne is a stunning city! Our stay at CityClass Hotel Caprice am Dom was very nice. The front desk staff was so very friendly. The room was a good size, very clean, with a great location in town, close to everything!
Stayed 2 nights in May 2023
Response from David M. on 7 Jun 2023
Thank you for your amazing review!

10/10 Excellent

Cynthia

Stayed 5 nights in May 2023

8/10 Good

Robert Henry

Liked: Cleanliness, staff & service, property conditions & facilities
A clean and comfortable stay
Stayed 1 night in May 2023
Response from David M. on 7 Jun 2023
Thank you for your nice review!

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hideaway
A wonderful little hotel centrally located with all the sights and shops close-by. You're only a 10 minute walk from the cathedral and 5 minutes to the river.
Stayed 2 nights in Apr 2023
Response from David M. on 7 Jun 2023
Thank you for your great review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very clean and comfortable hotel with updated modern interior. Great service from the front desk. Perfect location, with many restaurants and bars near the Rhein and a short walk to the cathedral and shopping. Highly recommend this hotel!!
Stayed 3 nights in Mar 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Rhine and the center of town. Beautiful area- bars are open very late so the noise is loud til early hours. Room comfy but mattress was NOT good. For the price, not all bad
Stayed 1 night in Mar 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff
Very helpful and friendly reception staff. Room a little on the small side. Great bathroom with rainforest head. WiFi also good. Comfortable and clean. Excellent location for old town, cathedral etc. Parking reduced rate at Neumarket public parking (underground) €12 per night. Would stay again highly recommended
Stayed 2 nights in Feb 2023

8/10 Good

alexander

Stayed 2 nights in Dec 2022
Response from David M. on 30 Dec 2022
Thank you for your review!

8/10 Good

Terence John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel ideally located with friendly efficient staff, nice rooms and good breakfast.
Response from David M. on 12 Dec 2022
Thank you for your nice feedback!

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
A good location within east walking distance of the main train station and cathedral. Staff and service were excellent.
Stayed 2 nights in Oct 2022
Response from CityClass Caprice on 20 Nov 2022
Thank you very much for your outstand Feedback!We appreciate your time.We would love to see you again!

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2022

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from David M. on 15 Sept 2022
Vielen Dank für Ihre Gute Bewertung!

8/10 Good

Angelique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but don’t count on wifi of TV
The property is well located in the city center. Just a few minutes walk from the Dom. We loved the balconies and the breakfast was delicious. Front desk staff wasn’t exactly willing to go out of their way to help. Our TV didn’t work. Wifi was weak at best when it worked. We gave up on it. The room and bathroom were beautiful, but when we used the rainshower shower head, the bathroom flooded. So we used the towels we had to clean up the mess. We left the towels on the floor hoping that they would be replaced with clean towels. Nope, the maid hung the dirty towels up and that’s what we had for the rest of our stay. We were shocked. Because of the location and aesthetic, we wanted to be able to recommend this place to family and friends. We also wanted to return again. But, no TV and no wifi may be a deal breaker.
Stayed 3 nights in Aug 2022
Response from David M. on 31 Aug 2022
Thank you for your detailed feedback!We are sad to hear that not everything was perfect but thank you for your detailed and amazing feedback. We will pass the feedback along to ensure that our standards are always met. We hope that you will choose us again for future visits so that we can show you a perfect service.

10/10 Excellent

Rasháe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel and locarion
We only staid 1 night but the location right in the middle of everything my only complaint was for breakfast we paid for breakfast and there was barely any food and nothing to drink the staff kept walking by and looking at the empty containers
Stayed 1 night in Jul 2022

8/10 Good

Gasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel
Stayed 1 night in Jul 2022
Response from David M. on 26 Jul 2022
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and location was perfect!
Stayed 2 nights in Jun 2022
Response from David M. on 26 Jul 2022
Thank you for your amazing Feedback!

6/10 Okay

Faruk

Business traveller
Disliked: Property conditions & facilities, room comfort
Very noisy area, dificult to find the hotel, poor brwakfast
Stayed 1 night in Jun 2022
Response from David M. on 26 Jul 2022
We are sad to hear that not everything made you happy. We will take your feedback to heart and check what can be done to improve based on your given information.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Option in Old Town Cologne!
Nice modern hotel with great location in the middle of Cologne, but tucked away on a quaint and quiet internal plaza. The bed was surprisingly comfortable by European standards and the staff super affable.
Stayed 1 night in May 2022

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at this hotel. Close to everything!!
Stayed 2 nights in May 2022
Response from David M. on 8 Jun 2022
Thank you for your amazing feedback!

10/10 Excellent

THIAGO KLEIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great localtion and good hotel
Good location, a very clean hotel. My stay there was very good and I really recomend it.
Stayed 1 night in Apr 2022
Response from CityClass Team on 8 May 2022
Thank you very much for your ourstanding feedback! We do appreciate this a lot. See you next time!

8/10 Good

Nickolai

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet,
Stayed 7 nights in Mar 2022
Response from CityClass Hotel Caprice am Dom-Team on 31 Mar 2022
Thank you very much for your positive Feedback. We do appreciate your opinion!

10/10 Excellent

Abdullah

Stayed 1 night in Mar 2022
Response from CityClass Hotel Caprice am Dom-Team on 16 Mar 2022
Thank you very much for your Feedback! We love to welcome you here anytime!

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in central Cologne. Hotel small but very near everything in Altstadt.
Stayed 1 night in Dec 2021
Response from CityClass Hotel Caprice am Dom-Team on 7 Dec 2021
Thank you for your positive review. We wish you a safe journey home and hope to welcome you soon again.

10/10 Excellent

YEN-SHIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family
The family room is spacious! Nice and clean. Also the location is closed to the city center!
Stayed 1 night in Oct 2021
Response from David M. on 22 Nov 2021
Thank you for your oustanding review!

10/10 Excellent

Ziad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location.. Probably the best n city center Köln Great rooms,; clean, fair in size, you find everything you need and new furniture. Staff very helpful and cheerful Great value for money
Stayed 3 nights in Oct 2021
Response from David M. on 22 Nov 2021
Thank you for your outstanding review!

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid week break
Loved our stay here, friendly staff and the hotel is in a great location
Stayed 2 nights in Sep 2021
Response from CityClass Caprice on 20 Sept 2021
Thanks for the great review! We hope to have you back as our guests again. All the best, Your CityClass Team

4/10 Poor

Norbert

Disliked: Cleanliness
Stayed 2 nights in Sep 2021

2/10 Terrible

Yosi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY FROM THIS PLACE
STAY AWAY FROM THIS PLACE! WORSE service, no one smiled even once. Smell of rotten cheese at area. Exprience was like in alt hostel from 80s. Rooms are tiny also soooo old deco. Unfriendly stuff and in general never again!
Stayed 3 nights in Aug 2021
Response from David M. on 30 Aug 2021
Thank you for your detailed feedback! I am saddened to hear that you did not enjoy your stay and did not like how the rooms are looking as we have had just renovated them very recently. Our staff is generally taught to always treat our guests nicely and with respect as we certainly regularly train our personnel on such matters. We hope that you will give us another chance in the future so that we can show you that a stay at our hotel can be an enjoyable experience.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Rezeption on 27 Oct 2020
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay in Köln
I was staying here for 2 nights on business and for the price I was happy and the location was very central and the discount parking was also good
Stayed 2 nights in Sep 2020
Response from Reception on 16 Oct 2020
Thank you very much for your Feedback.

6/10 Okay

Husam

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel location is very good, checkin was quick and easy, the service was all over the day. However, the air condition was not good at all, so for staying there in August was too hot during the night. Also the bed and the pillow was not comfortable although it was big enough for two. The WiFi was awful. It connects but no service.
Stayed 3 nights in Aug 2020
Response from David M. on 22 Aug 2020
Thank you for your feedback. We are sorry to hear that not everything was to your liking. Your feedback is very valuable to us and we will make sure that everything you mentioned is checked.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Kyle

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Renovated rooms in good location
Recently renovated room that was comfortable and quiet. Mini fridge was stocked with free sparkling. Hotel is on a nice square in the Old Town, so location was great. Only issue was the bathroom smelled a bit moldy / foul. Otherwise room was very clean and service was very friendly.
Stayed 1 night in Feb 2020
Response from Reception on 3 Mar 2020
Thank you for your kind Feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Rezeption on 5 Mar 2020
Vielen dank für Ihr Feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was situated in a very convenient area for tourists interested in the Christmas markets in Cologne. It was right in the old historic area, but there are some party streets very close by which resulted in loud revellers walking by the hotel on Friday night which you can hear from the lower floor rooms. The room we stayed in was very small, and had a weird bathroom configuration that resulted in the whole bathroom floor being covered in water when you wanted to take a shower, as there was no shower door, just a simple wall dividing the shower from the toilet. The bathroom included wall-mounted soap and shampoo dispenser, no conditioner. The room was for two people, so it was two twin-sized beds pushed together with two duvet covers, the duvets were pretty linty. Pillows were inadequate, the fill was not very comfortable. The hotel has a tiny elevator which felt very claustrophobic. The breakfast selection was decent but not very exciting. It included staples like eggs, bacon, sausage, cold cuts and cheese, cereals, fruit, milk and coffee, etc. Staff were friendly and spoke English. Overall, I don't think I got the value for my money, though I appreciated the convenient location.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the perfect place for Christmas markets. The family room we had was lovely and big, Nice shower! No tea/coffee making facilities and breakfast is food as long as you can get a table!
Stayed 2 nights in Nov 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Adriaan

Travelled with family
Liked: Cleanliness
Good location bit small for family however.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019