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Reviews of The Ritz-Carlton, Cleveland

5 out of 5
The Ritz-Carlton, Cleveland
1515 West Third Street, Cleveland, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 155 out of 242 reviews" "
Rating 8 - Good. 51 out of 242 reviews" "
Rating 6 - Okay. 20 out of 242 reviews" "
Rating 4 - Poor. 8 out of 242 reviews" "
Rating 2 - Terrible. 8 out of 242 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

ronnie, richmond hill

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Hallways smell of smoke, unsavoury mall downstairs, probably the worst ritz you will ever stay in
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and staff. Had a great bar and room service with great food
Stayed 4 nights in Mar 2024

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent and very polite
Stayed 5 nights in Jan 2024

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz Cle
Stayed at the Ritz Carlton Cleveland and took in the Cavs Warriors game. Fantastic place. All around.
Stayed 1 night in Nov 2023

10/10 Excellent

Abdallah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was a very good experience and shall return
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Stayed 1 night in Aug 2023

6/10 Okay

William

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good luck. Management is lacking.
Person at front desk was rude upon check-in. $700.00 room was dirty, dusty and had handprints all over the mirror and wine glasses. Asked to speak to a manager and there was no manager on duty. Left my cell number and name for the manager to call and it's been 3 days with no call. Give me a break.
Stayed 2 nights in Aug 2023

10/10 Excellent

Steven, huntington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First i have to say how wonderful the staff is at the hotel. Grace and Alice in the club lounge couldn't have been more helpful. And while there i met Darryl McGarity who is the director of sales and marketing. Although my wife and i were only there for a long weekend he was so kind to spend time with us and discuss area attractions. When I expressed my disappointment at not being able to make it to the local art museum he sent over a book to our room on the treasures of that museum. Truly unexpected and really above and beyond. The hotel restaurant, Turn was also a gem with an interesting menu and delicious food. Location is also excellent and the hotel is really an easy walk to just about anywhere downtown. And of course being a Ritz Carlton it goes without saying that the rooms and other facilities are first class.
Stayed 4 nights in Aug 2023

2/10 Terrible

chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
AC in the room wasn’t working so the room got really hot
Stayed 1 night in Aug 2023

2/10 Terrible

Chad

Stayed 1 night in Jul 2023

10/10 Excellent

Maya

Stayed 1 night in Mar 2023

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2023

10/10 Excellent

Eli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous and phenomenal staff.
Stayed 1 night in Nov 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Dennis, Frederick

Stayed 3 nights in Sep 2022

10/10 Excellent

Anthonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked was everyone was very pleasant, friendly, and humorous! There was not anything I disliked.
Stayed 1 night in Oct 2022

10/10 Excellent

Violet, Ocean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place
Stayed 1 night in Aug 2022

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The people we encountered at the hotel were great...but I received many communications prior to coming and requested a crib in the room. I received confirmation that it was all set...and then the room did not have one. It seems like they might have been a little off or short staffed the night we were there. That said, everyone we encountered was extremely nice. The rooms are different than the pictures-smaller, different furniture. The bathroom is really beautiful.
Stayed 1 night in Jul 2022

8/10 Good

Marnina, Breinigsville

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
The staff and food were lovely. Everyone was pleasant and willing to help with whatever was needed. The one downfall was when I called ahead for cribs. I did not receive them upon arrival, so I again asked the gentleman who helped bring up our bags about cribs. I heard nothing back during our stay. The room was disappointing given multiple very visible stains and even a bleached area on the bench at the end of the bed. The drapes, which were automatic, were broken and didn’t close. The staff was quite responsive to have them fixed that day. As mentioned above, the food was delicious, though quite expensive ($70 for breakfast for two adults and two kids). There were limited options for vegetarians (one item for dinner), though meat-eaters have quite a few options. Overall, it was a nice stay, though a bit disappointing for what I expected from the Ritz.
Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was stunning. Clean well laid out
Stayed 1 night in Jun 2022

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After two other reservations canceling last minute or without notice, the The Ritz welcomed us with own arms. From the moment we walked in, til the moment we left staff went above and beyond to make our stay exceptional
Stayed 1 night in Apr 2022

2/10 Terrible

Xiang

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Edward

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at in Cleveland
Stayed 1 night in Mar 2022

10/10 Excellent

Jen

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely nice and helpful and made you feel very welcome.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2021

4/10 Poor

Michelle

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
NOTHING available in the room - no ice bucket, no options in a mini bar. For a Ritz, this is below par. The bar closed at 10pm on a night you were full with customers after a rock concert. The pillows smelled like rotten socks. Very disappointed.
Stayed 1 night in Nov 2021

10/10 Excellent

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!
Stayed 1 night in Nov 2021

10/10 Excellent

jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good.
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I could barely see out of the windows. I doubt that they have been cleaned in at least five years. There was mold in the shower. Disappointing to say the least
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and service was excellent.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Jun 2021

10/10 Excellent

dalton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Excellent service! Would come back again.
Stayed 2 nights in Apr 2021

6/10 Okay

Joshua

Stayed 1 night in Apr 2021

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Perfect room! Private elevator with the entire floor to ourselves.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on our honeymoon night. It was a no touch experience. The bell hop welcomed us by name. Rose pedals on the bed with Chocalate covered strawberries and champagne when we arrived. Jason had it slayed.... my wife can’t stop talking about the experience.
Stayed 1 night in Oct 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Abdel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2020

6/10 Okay

Donna, Wichita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed there were no places to eat inside the hotel. Room service was available but was limited in choices and very expensive. There was also no place to buy anything to drink such as pop or water. We drank the 2 of water they put in our room everyday but after that it was either drink water from the sink or go without. There was no place to buy a pop or any snacks. The room was nice but not out of the ordinary. Oh..I must add that it did appear snacks/drinks were avail at some time before but possibly not available during our trip because of covid restrictions. We went to the casino which was a covenient walk inside the mall attached to the hotel. Every employee we encountered was extremely friendly and helpful. We enjoyed our stay just wish we had more options for meals/drinks/snacks inside the hotel.
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and property. Very friendly and curtious staff.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nice staff
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent the night to cut drive in half
My family and I spent the night to cut our drive back home and The Ritz gave us the rest and relaxation we needed. There wasn't a lot of staff around and Ritz Kids was not available understandably due to COVID but the staff did their all to assist us when we needed them.
Stayed 1 night in Aug 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020