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Reviews of Comfort Inn, Cleveland South - Richfield

2.5 out of 5
Comfort Inn, Cleveland South - Richfield
4860 Brecksville Rd, Richfield, OH

Reviews

7.4

Good

Rating 10 - Excellent. 192 out of 640 reviews" "
Rating 8 - Good. 212 out of 640 reviews" "
Rating 6 - Okay. 125 out of 640 reviews" "
Rating 4 - Poor. 69 out of 640 reviews" "
Rating 2 - Terrible. 42 out of 640 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Bruce

Travelled with family
The experience wasn’t great. We were sent to a room that wasn’t ready, bed unmade and towels were in the floor. We were sent to another room with a bad smell. The third room was fine. The breakfast food seemed below average even for a hotel at the value end of the price scale. The property seemed fine. The staff member was quite nice. It seemed like there just needed to be some system improvements.
Stayed 1 night in Mar 2024

8/10 Good

Janet

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jianhua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, hotel have anything you may need
Stayed 2 nights in Mar 2024

10/10 Excellent

Matt, North Royalton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jan 2024

10/10 Excellent

steffona

Stayed 2 nights in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

DENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean place
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Kathleen, Castle Rock

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom Sink looked like it was falling off; so much caulking. Carpet was peel and stick crummy squares. Very low end decor.
Stayed 1 night in Jan 2024
Response from Minesh on 18 Jan 2024
Thank you for your recent stay at our Comfort Inn. We value your comment and concern to better serve our future guests.We are planning our renovation and will take your comment into consideration for our planning process.

2/10 Terrible

Chrystina

Stayed 2 nights in Jan 2024
Response from MINESH on 18 Jan 2024
Thank you for staying with us and sorry if you have faced any issues with the stay. Hoping that when you come back to stay, we will be serving you better.

6/10 Okay

Jishan

Stayed 1 night in Jan 2024

10/10 Excellent

Angel

Stayed 1 night in Dec 2023

10/10 Excellent

Gaurav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms nice staff nice price . No complaints at all.
Stayed 1 night in Dec 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and thanks for your feedback.

2/10 Terrible

Matthew

Business traveller
Disliked: Amenities
They fully checked us in and then said that the elevator was broke and we would have to take the stairs. And then, sorry no refund because this wasn’t disclosed upfront. Sorry.
Stayed 1 night in Dec 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us, and sorry for the inconvenience faced during your stay. we do have an issue with the elevator but later on we got it fixed. hoping when you come back, we will be serving you better. Thank you for sending your valuable feedback.

8/10 Good

Reatha

Travelled with group
Liked: Staff & service, room comfort
Overall good stay
Elevator was out. No offer to help with luggage for 70+ seniors to 3rd floor. Room clean, stairs to 3rd very dirty. Breakfast staff helpful, friendly. Clean rooms. Don't expect to run out and gas up. Just do it the next morning on your drive. station 2 miles away-/but drive back took half hour and 3 tolls.
Stayed 1 night in Dec 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the inconvenience you faced during your stay. we do have an elevator issue but later we got it fixed. Next time, when you come back, we will be serving better. Thank you for sending your valuable feedback.

6/10 Okay

Tiffany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us, and sorry for the inconvenience you faced during your stay. we will be serving you better when you come back again. Thank you for sending your valuable feedback.

10/10 Excellent

Amber

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juana Lopez (breakfast staff) and Nancy from the front desk helped me tremendously with setting up my Lyft ride. I couldn’t have done it without them. They went above and beyond
Stayed 1 night in Nov 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and thanks for sending your valuable feedback.

8/10 Good

KENIA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property bathroom needs update & fixing!
Stayed 2 nights in Nov 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us, and sorry for the inconvenience faced during your stay. we are getting all hotel rooms bathrooms fixed, when you come back again to stay you will not face any issues regarding bathrooms. Thanks for sending your valuable feedback.

10/10 Excellent

Jerry

Stayed 1 night in Nov 2023
Response from MINESH on 18 Jan 2024
Thank you for staying with us. And thanks for giving us the valuable feedback.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MINESH on 18 Jan 2024
THANK YOU FOR STAYING WITH US AND SENDING US THE VALUABLE FEEDBACK.

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending your valuable feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was very friendly and helpful
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

4/10 Poor

Bryan

Travelled with family
Disliked: Staff & service, amenities
Not accommodating to the guests. 3 night stay, never cleaned the room. Had to request towels each day. Very noisy. Below average stay for $104. Clientele was suspect.
Stayed 3 nights in Nov 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the inconvenience you faced during the stay. we value your comment and concern to better serve our future guests. We will be serving you better when you come back again, we will take your comment into consideration.

4/10 Poor

Clay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Reasonable Price but BEWARE!
Pros: Reasonable price. Nearby Mexican Restaurant with responsive staff and ok food. We were satisfied with the wheelchair accessible amenities. The room offered enough space for getting around the beds and the shower was fully accessible. CONS: HOWEVER... we paid for 2 queen beds but they were full-size instead. We asked for additional wash clothes and were given dirty shower mats and told "this is all we have." 80% of the outlets in the room were non-functional... literally out of 10 outlets only 2 worked!!! Our room was not cleaned at all for a 3 night stay... our trash cans were not even emptied... YUCK! They ran out of many breakfast foods when there was still 90 minutes of availability. Most staff members (with the exception of 2 extremely kind and responsive employees) were rude and absolutely useless.
Stayed 3 nights in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the inconvenience faced during your stay. we will take your comment into consideration to better serve our future guests those who are facing this issue.Thanks for sending your valuable feedback.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Not Prepared For Guests Needing Accessibility
Hotel is not currently set up for guests needing accessibility. Elevator is halfway down building. Lacking essential grab bars in supposedly accessible room. Does not meet current ADA requirements.
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the issues you faced during your stay. we value your comment and concern to better serve our future guests. we are planning for renovation we will be taking your comment into consideration. Thanks for sending your valuable feedback.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem with the place, was they didn’t let me know at check in, that housekeeping doesn’t come every day unless you ask. But they were very accommodating when I asked for anything extra.
Stayed 3 nights in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and thanks for sending the valuable feedback.

8/10 Good

James E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

8/10 Good

Sida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was lousy!
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the inconvenience you faced during your stay and issue regarding the breakfast. we will be serving better next time when you come back. And thanks for sending the valuable feedback.

8/10 Good

Emily

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
This is not a pet friendly hotel. Expedia states it is, but the sign at the front desk says no pets. Service animals only. Convenient location off the highway. Overall quiet and spacious rooms
Stayed 2 nights in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and thanks for sending your valuable feedback.

10/10 Excellent

Anne

Business traveller, Travelled with pets, Travelled with partner
Nice to have excellent pillows—down-like and very comfortable.
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

6/10 Okay

Cindy

Disliked: Staff & service, amenities
Little attention to detail. Broken seals on coffee. Breakfast attendant sitting while trays were empty and counters dripped with waffle batter. Very unappetizing. To go lids on coffee cups don't fit. Cups for juice stuck together. Drip trays dirty.
Stayed 3 nights in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the inconvenience you faced during your stay. we value your comment and concern to better serve our future guests. we will be serving better when you come back again with the breakfast. Thanks for sending your valuable feedback and we will take your comment into consideration.

6/10 Okay

Jacquie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was dirty (hair all along tub) & mold on ceiling. Floor was sticky in main room walkway. Greet with a grunt at front desk. I had to start conversation. He grunted at me again when I asked him to repeat a few things.
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the inconvenience faced during your stay. we value your comment and concern to better serve our future guests. We are planning for renovation, and we will take your comment into consideration.

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

6/10 Okay

debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the issues faced during your stay. we will be serving you better next time. Thanks for sending the valuable feedback.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

6/10 Okay

Marcia

I asked for a receipt from hotel clerk upon checkout. Two things that bugged me about checkout: clerk initially said she couldn’t print the receipt & insisted on emailing it instead. I reluctantly provided my email because the clerk said she didn’t have it. The clerk said she emailed it. After multiple attempts I still didn’t get the email (it also didn’t go to my Spam folder). She finally agreed to print it & did. What? Suddenly her printer was working? Then I noticed the final charge was a dozen less than what Expedia charged me when I reserved the room. The hotel invoice did include taxes & local fees. So Expedia is charging an additional service fee? This is undisclosed in the breakdown of fees in the Expedia invoice. So I’m warning ppl about using Expedia. Watch out for hidden fees!
Stayed 1 night in Oct 2023
Response from minesh on 19 Jan 2024
Thank you for staying with us and sorry for the inconvenience faced during your stay. We value your comment and concern to better serve our future guests. Thanks for sending your feedback. Hoping to see you again.

4/10 Poor

Juaneshia, Silver Spring

Travelled with family
Disliked: Property conditions & facilities
There seemed to be a plumbing/sewage problem upon entering the property. The elevator did not feel or sound safe.
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sorry for the inconvenience faced during your stay. we value your comment and concern to better serve our future guests. We are planning for renovation, and we will be taking your comment into consideration. Thanks for sending the valuable feedback.

6/10 Okay

Patricia

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Doesn’t smell good when we first walked into the lobby. Very old and outdated property in general.
Stayed 1 night in Oct 2023
Response from minesh on 19 Jan 2024
Thank you for staying with us and sorry for the inconvenience faced during your stay. we value your comment and concern to better serve our future guests.we are planning for renovation and we will be taking your comment into consideration.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Response from minesh on 19 Jan 2024
Thank you for staying with us and sorry for the inconvenience faced during your stay. we value your comment and concern to better serve our future guests. and we will be taking your comment into consideration. Thanks for sending your valuable feedback.

8/10 Good

Diane

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from minesh on 19 Jan 2024
Thank you for staying with us and we will be serving you better next time. And thanks for sending valuable feedback.

4/10 Poor

Tamra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing and poor service
Upon arrival in the lobby you're greeted by a horrible stench. We stayed 3 nights and room was NEVER cleaned so trash piled up. We requested to have room cleaned and items restocked, front desk assured us that housekeeping would come the next day but they didnt. Linens & blankets were stained with holes in them. Breakfast buffet doesn't get restocked so first come, first serve.
Stayed 3 nights in Oct 2023
Response from minesh on 19 Jan 2024
thank you for staying with us and sorry for the trouble faced during your stay. we value your comment and concern to better serve our future guests and we will be taking your comment into consideration. Thanks for sending your valuable feedback hoping to see you again.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

6/10 Okay

gemma marangoni

Disliked: Amenities
Room not cleaned overnight Breakfast waffle maker not working properly, little to no fruit, coffee empty.
Stayed 2 nights in Oct 2023
Response from minesh on 19 Jan 2024
Thank you for staying with us and sorry for the inconvenience caused during your stay. we value your comment and concern to better serve our future guests. we will be serving you better next time. thanks for sending the valuable feedback.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

10/10 Excellent

Don

Stayed 1 night in Oct 2023
Response from minesh on 18 Jan 2024
Thank you for staying with us and sending the valuable feedback.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from minesh on 19 Jan 2024
Thank you for staying with us and sending the valuable feedback.