Exterior

Reviews of Quality Inn & Suites Cincinnati Downtown

2.5 out of 5
Quality Inn & Suites Cincinnati Downtown
800 W 8th St, Cincinnati, OH

Reviews

6.6
Rating 10 - Excellent. 223 out of 1013 reviews" "
Rating 8 - Good. 265 out of 1013 reviews" "
Rating 6 - Okay. 245 out of 1013 reviews" "
Rating 4 - Poor. 127 out of 1013 reviews" "
Rating 2 - Terrible. 153 out of 1013 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place
Stayed 1 night in Mar 2024

8/10 Good

Lacey

Liked: Cleanliness
Nice room, and decent breakfast, but horrible spot with the stuff across the street. Very loud.
Stayed 2 nights in Mar 2024
Response from surjit on 26 Mar 2024
Dear Lacey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice room, decent breakfast besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided ,for street noise,to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

William, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest, decent room, and convenient. Staff was personable!
Stayed 1 night in Mar 2024

2/10 Terrible

Raquel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Photos don't match AT ALL. Bed bugs. All the workers are on substances and do them right in front of you. The male coworkers will hit on you. The area is not safe at all. Nothing is within walking distance. No gym, no pool, bar is closed, elevators broken, "breakfast" isn't even real food.
Stayed 1 night in Mar 2024
Response from surjit on 21 Mar 2024
Dear Raquel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe, bed bugs and broken elevators.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities
Vibes were bad…Smelled like cigarettes. Weird lighting. Not very clean. Fan broken. Weird old woman at check in. Paint coming off walls. Terrifying parking garage. Overall bad experience….
Response from surjit on 20 Mar 2024
Dear Rachel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell and maintenance issues.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Vickie, Ballard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, room, and breakfast.
Stayed 1 night in Mar 2024
Response from surjit on 16 Mar 2024
Dear Vickie , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with Great price, room, and breakfast besides perfect score 5/5 . We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from surjit on 15 Mar 2024
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Zontaesha

Disliked: Property conditions & facilities
Room we booked smelled like pee the second was better but less space
Stayed 2 nights in Jan 2024
Response from surjit on 15 Mar 2024
Dear Zontaesha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smelly room and did not like size of room.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Jonathan, New Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great! Couple blocks from downtown and cheap! Free parking! Room was clean and water was hot. I may never stay anywhere else in Cincinnati again.
Stayed 1 night in Mar 2024
Response from surjit on 12 Mar 2024
Dear Jonathan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel near to downtown, free parking, clean room and hot water while you will stay again. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Courtney E.

Hotel is very old and outdated. My room smelled and the “free WiFi” was non-existent! Not worth the money.
Stayed 2 nights in Mar 2024
Response from surjit on 12 Mar 2024
Dear Courtney E, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as room smelled, wifi not existent and outdated.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just go somewhere else.
Stayed 1 night in Mar 2024
Response from surjit on 5 Mar 2024
Dear Michael , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score and recommendation to go somewhere else.. Kindly give details so that we can take care of all issues asap.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location! Minutes away from OTR restaurants and fun. The property has some homeless and "working gals" hanging out. We didn't mind because the room rate was so low! Clean, big room with a nice refrigerator and microwave. VERY nice people who work there. Felt very welcomed.
Stayed 1 night in Mar 2024
Response from surjit on 4 Mar 2024
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great location, grear price, clean and big room with all amenities besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Shaniah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from surjit on 2 Mar 2024
Dear Shaniah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Kendra

Liked: Staff & service
The staff was so nice and accommodating but unfortunately the area is a little rough and the hotel itself is too.
Stayed 2 nights in Feb 2024
Response from surjit on 28 Feb 2024
Dear Kendra , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice and accommodating staff. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback "for area"you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Kiowa Q

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nothing like it thought it would be. It was dirty and it had unsafe conditions such as bugs on linen of the bed
Stayed 1 night in Feb 2024
Response from surjit on 26 Feb 2024
Dear Kiowa Q , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty, unsafe and bugs on bed.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Bridget

Liked: Cleanliness, staff & service
VERY clean. Great for what we needed which was just a quick place to sleep while passing through Cincinnati.
Stayed 1 night in Feb 2024
Response from surjit on 23 Feb 2024
Dear Bridget , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean location and met all the needs besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again
Stayed 1 night in Feb 2024
Response from surjit on 21 Feb 2024
Dear Jon,Wow! you had a wonderful stay and would return back again. We thank you for finding time to send response with perfect score 5/5. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking. . Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager, Quality Inn and Suites, Downtown

2/10 Terrible

Md Faridul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from surjit on 20 Feb 2024
Dear Faridul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score 1/5 .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Beverly

Liked: Staff & service
Like old building.
Stayed 2 nights in Feb 2024
Response from surjit on 15 Feb 2024
Dear Beverly, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel wth nice building and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One bed was wobbly and tipped if you sat on the corner, but it was clean and staff was nice.
Stayed 1 night in Dec 2023
Response from surjit on 10 Feb 2024
Dear Donald, Thank you for taking the time to complete our online survey regarding your recent stay at our clean hotel and nice staff besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Alton

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from surjit on 10 Feb 2024
Dear Alton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Frances

Stayed 1 night in Feb 2024
Response from surjit on 21 Mar 2024
Dear Frances, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Armani

Liked: Cleanliness, staff & service
Will definitely be booking again there soon all of the staff were very nice and professional room was very comfortable
Stayed 1 night in Feb 2024
Response from surjit on 6 Feb 2024
Dear Armani , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with very nice and professional staff besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from surjit on 31 Jan 2024
Dear Michele , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score 1/5 .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Bailey

Stayed 1 night in Jan 2024
Response from surjit on 21 Mar 2024
Dear Bailey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Glory

Disliked: Cleanliness, amenities, property conditions & facilities
i didnt like
Stayed 3 nights in Jan 2024
Response from surjit on 26 Jan 2024
Dear Glory, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like experience..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

LaCresha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from surjit on 22 Jan 2024
Dear LaCresha , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

princess

Liked: Staff & service, property conditions & facilities
All front were great and have good customer service. The only problem I had was the scent of the smoking in hall way.
Stayed 2 nights in Jan 2024
Response from surjit on 22 Jan 2024
Dear Princess, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic customer service and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Jennifer

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they were infested with bed bugs
Stayed 4 nights in Jan 2024
Response from surjit on 14 Jan 2024
Dear Jennifer , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as bed bugs.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom above leaked wen ever flushed so u get toilet water falling on u and only one towel
Stayed 1 night in Jan 2024
Response from surjit on 9 Jan 2024
Dear Joshua, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as bathroom leaked and inadequate towel.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Jarvis

Stayed 1 night in Dec 2023
Response from surjit on 9 Jan 2024
Dear Jarvis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from surjit on 8 Jan 2024
Dear Justin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Randy

Stayed 1 night in Dec 2023
Response from surjit on 2 Jan 2024
Dear Randy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Jeanette

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from surjit on 23 Dec 2023
Dear Jeanette, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

LaTosha

Travelled with family
Stayed 1 night in Dec 2023
Response from surjit on 19 Dec 2023
Dear LaTosha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience and good score 8/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super friendly staff and organized. Windows were thin and outside noise was noticable.
Stayed 2 nights in Dec 2023
Response from surjit on 18 Dec 2023
Dear Kristine , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with super friendly staff. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for ,outside noise and thickness of windows, to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. I just wish the beds were more comfortable. They are pretty stiff.
Stayed 2 nights in Dec 2023
Response from surjit on 18 Dec 2023
Dear Matthew , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience and perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Ana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from surjit on 17 Dec 2023
Dear Ana, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with good experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Angelo

Stayed 1 night in Dec 2023
Response from surjit on 17 Dec 2023
Dear Angelo , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and high score 8/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Dennis

Stayed 1 night in Dec 2023
Response from surjit on 16 Dec 2023
Dear Dennis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score 1/5 .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from surjit on 16 Dec 2023
Dear Shawna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with good score 8/10 and nice experience. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from surjit on 15 Dec 2023
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Candice Mae

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are so comfortable! I slept for about twelve hours straight. Really good linens too.
Stayed 3 nights in Dec 2023
Response from surjit on 14 Dec 2023
Dear Candice Mae, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with comfy bed and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Matt

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from surjit on 13 Dec 2023
Dear Matt , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Carla

Travelled with group
Disliked: Property conditions & facilities
Not a good area.
Stayed 1 night in Dec 2023
Response from surjit on 12 Dec 2023
Dear Carla , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Shannon

Stayed 1 night in Dec 2023
Response from surjit on 12 Dec 2023
Dear Shanoon , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score 1/5 . pl give details besides low score.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from surjit on 10 Dec 2023
Dear Anthony, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Great value and very friendly staff!
Response from surjit on 13 Feb 2024
Dear Jamie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great valued and very friendly staff. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Daniela

Stayed 1 night in Dec 2023
Response from surjit on 10 Dec 2023
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Aspen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay for an affordable price! Rooms were nice and clean. Breakfast had many delicious options!
Stayed 1 night in Dec 2023
Response from surjit on 7 Dec 2023
Dear Aspen, Thank you for taking the time to complete our online survey regarding your recent WONDERFUL stay at our hotel with great price, nice room and delicious breakfast with many options besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager