Lobby

Reviews of Super 8 by Wyndham Chicago O'Hare Airport

2.5 out of 5
Super 8 by Wyndham Chicago O'Hare Airport
2951 Touhy Ave, Elk Grove Village, IL

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1004 reviews" "
Rating 8 - Good. 297 out of 1004 reviews" "
Rating 6 - Okay. 145 out of 1004 reviews" "
Rating 4 - Poor. 83 out of 1004 reviews" "
Rating 2 - Terrible. 72 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were loud children running around until late, but overall a good stay
Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Mar 2024
Dear Guest,Thank you for your review. We're glad to hear that you had a good stay overall. However, we apologize for the inconvenience caused by the noise from other guests. We will address this matter to ensure a more peaceful experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay next time.Sincerely, Hotel Manager

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has no welcoming feeling at all.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,We apologize for the lack of a welcoming feeling during your stay. Creating a warm and inviting atmosphere is important to us, and we regret falling short of your expectations. Your feedback is valuable, and we will work diligently to improve in this area. We appreciate your insights and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Sheena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best hot tub was next to my bed and indoor pool was open and breakfast 🔥💯3/8 to 3/11
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had the best experience during your stay, especially enjoying the hot tub next to your bed, the indoor pool, and the breakfast. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Goncalo, St Petersburg

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Guest,Thank you, Goncalo, for your review! We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If there are any areas where we can improve to earn that extra star next time, please feel free to let us know. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast options were LACKING! BASIC MINIMUM = Peanut Butter, Cream Cheese, Strawberry Jam, more wholesome and varied bread.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited breakfast options during your stay. Your suggestions regarding additional items like peanut butter, cream cheese, strawberry jam, and more wholesome bread are appreciated, and we will certainly consider them as we strive to improve our offerings. Your satisfaction is important to us, and we hope to have the opportunity to better meet your expectations in the future. Sincerely, Hotel Manager

10/10 Excellent

Donald

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again in the future.Sincerely, Hotel Manager

10/10 Excellent

Kale

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the $
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2 Mar 2024
Dear Kale,Thank you for your perfect rating! We're thrilled to hear that you found your stay worth the cost. Providing value for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Sevon

Liked: Staff & service, property conditions & facilities
Rooms could be cleaner but overall a ok stay
Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for any cleanliness issues you experienced during your stay. Your comments are valuable, and we will address them with our housekeeping team to ensure improvements. We're glad to hear that overall, your stay was satisfactory. If there's anything specific we can do to make your next stay betterSincerely, Hotel Manager

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND QUIET.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Guest,Thank you for your positive review. We're delighted to hear that you found our hotel clean and quiet. Providing a peaceful and comfortable environment for our guests is important to us.If there's anything specific we can do to improve and earn a higher rating next time, please feel free to share your feedback with us. We value your input and hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a place stay my opinion
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Guest,We apologize that your experience did not meet your expectations. Your feedback is important to us, and we regret any dissatisfaction you may have encountered during your stay. If you would be willing to provide specific details about your concerns, it would greatly assist us in addressing them and improving our services for future guests.Sincerely, Hotel Manager

6/10 Okay

Dayton

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and regret that your experience did not fully meet your expectations. Your comments are valuable to us as we continually strive to improve our services. If there are any specific areas you feel we could enhance, please feel free to share them with us. Sincerely, Hotel Manager

10/10 Excellent

Merdan

Travelled with group
Liked: Amenities
Good
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Guest,Thank you for your positive rating! We're glad to hear that you had a good experience during your stay with us. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Dora

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to address them appropriately. If you could provide us with specific feedback about your stay, we would greatly appreciate it. Please feel free to reach out to us directly so we can better understand and resolve any issues you encountered. We hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

10/10 Excellent

Hyochang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weak sound proof.. As long as guests are quiet this place is good for the price
Stayed 1 night in Feb 2024
Response from Hotel manager on 21 Feb 2024
Dear Guest,Thank you for your positive review on Expedia. We're glad to hear that you found our hotel to be good value for the price. We appreciate your feedback regarding the soundproofing, and we will certainly take this into consideration for future improvements. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,We apologize for any shortcomings you experienced during your recent stay. Your feedback is important to us, and we would appreciate hearing more about your concerns so we can address them appropriately. Please feel free to contact us directly to discuss your experience further. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,Thank you for your excellent review on Expedia. We're delighted to hear that you had a wonderful experience during your stay with us. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

DENNIS FERNANDEZ

Liked: Staff & service
Disliked: Cleanliness
It’s alright for an average hotel. Just needed one night. You get what you pay for I guess. I’m not a smoker and got a non smoking room yesterday, but found a half smoked cigarette next to the coffee maker in the tray. I just tossed it. Room smelled funny like black mold or something. It was somewhat bearable. Basic necessities were available, you know the typical budget hotel soap and shampoo. Towels are not soft, they need to fabric softener. That’s usually all it would take. There are other things I could mention but not worth complaining about it. So I give 3 star. It’s a budget hotel. You get what you pay for. I would use again, but not with my family.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the cleanliness and odor issues you encountered during your stay. Your comments are important to us, and we will address them with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Terrence, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Not much to eat in walking distance but , it’s quiet , clean and safe .
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Guest,Thank you for your perfect rating and for sharing your feedback! We're pleased to hear that you found our hotel quiet, clean, and safe during your stay. While we understand the limited dining options nearby may have been inconvenient, we're glad that you still had a positive experience overall. We appreciate your review and hope to welcome you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Channey

Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to see that you had a fantastic experience during your stay. If there's anything specific you loved about your time with us or anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

zain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we appreciate your kind feedback. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 Okay

Xavier

Liked: Staff & service
The property is a bit run down, 2 floors with no elevator. Good for one nite with free airport shuttle. Only subway and bar & grill withon walking distance. Has fridge, microwave, coffee maker. A/c heater worked well. Nice flatscreen tv. Pretty quiet. For a one nite close to airport & price, i would stay again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found our property convenient for a one-night stay with free airport shuttle service. We apologize if you found the property a bit run down and if the lack of an elevator was inconvenient. Your comments are valuable to us, and we will take them into consideration for future improvements. We're pleased that you appreciated the amenities in the room and that your overall experience was positive. We hope to have the opportunity to welcome you back for another stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Diane

Travelled with family
Excellent service!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Feb 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you received excellent service during your stay with us. Providing exceptional service is our top priority, and we're thrilled to know we succeeded in meeting your expectations. We look forward to welcoming you back for another fantastic experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
There is limited dining options available near the motel. The complimentary breakfast offered was basic but good.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed our complimentary breakfast. We understand that dining options may be limited in the area, and we strive to provide a satisfying breakfast experience for our guests. If there's anything specific you think we could improve to make it even better, please let us know. We appreciate your review and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Jairo, Houston

Travelled with family
Great in and out airport transfer
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your feedback on Expedia! We're glad to hear that you found our airport transfer service convenient. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We appreciate your comments and hope to welcome you back for another positive experience.Sincerely, Hotel Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean neat & orderly breakfast was great very very nice hotel staff Everything was nice*****
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your perfect rating on Expedia! We're delighted to hear that everything, including cleanliness, breakfast, and the hotel staff, met your expectations. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another fantastic experience.Sincerely, Hotel Manager

2/10 Terrible

Ahmed

Disliked: Property conditions & facilities
Very Poor customer service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2 Feb 2024
Dear Guest,We're sorry to see that your experience did not meet your expectations. You tried to cancel non cancellable reservation, please provide more information. Your feedback is important to us, and we would like the opportunity to address any issues you encountered during your stay.Sincerely, Hotel Manager

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Un maintained property multiple things broken!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2 Feb 2024
Dear Guest,We're sorry to see that your experience did not meet your expectations. If there are specific concerns or details you'd like to share, please provide more information. Your feedback is important to us, and we would like the opportunity to address any issues you encountered during your stay.Sincerely, Hotel Manager

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly fine and affordable stay with a free shuttle service from O’Hare.
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for your positive feedback on your stay! We're delighted to hear that you found it perfectly fine and affordable, and we're glad our free shuttle service from O'Hare added to your convenience. If you have any additional comments or suggestions, feel free to share. We appreciate your choice and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
As advertised, no surprises.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that your stay met expectations and there were no surprises. If you have any specific comments or suggestions to share, we'd love to hear them. Your satisfaction is important to us, and we look forward to welcoming you back for another positive experience.Sincerely, Hotel Manager

10/10 Excellent

Oscar

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Its was ok
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive rating. If there are any specific aspects of your stay that stood out to you or if there are areas where you believe we could improve, please feel free to provide additional comments. Your feedback is valuable to us as we strive to ensure a great experience for all our guests. We hope to have the pleasure of welcoming you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good people
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for your wonderful 5 out of 5 rating on Expedia! We are thrilled to hear that you had a positive experience and found our team to be good people. Your kind words are truly appreciated, and we look forward to the opportunity to welcome you back for another excellent stay.Sincerely, Hotel Manager

6/10 Okay

Eugene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor exercise room. Three machines and two were broken. Breakfast was not desirable. No meats. No eggs and the fruits weren’t fresh
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the disappointment with our exercise room and breakfast offerings. Your comments are important, and we will address these issues to enhance our guests' experience. We appreciate your input and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Willa, Apopka

Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Guest,Thank you for the positive rating! We're delighted to see that you had a great experience during your stay. If you have any specific comments or suggestions that contributed to your satisfaction, please feel free to share. Your feedback is valuable to us, and we look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

8/10 Good

Franziska

Liked: Cleanliness, staff & service, property conditions & facilities
Kind, hardworking staff. Good choice for a long layover at Chicago Airport.
Stayed 1 night in Jan 2024
Response from Kris on 18 Jan 2024
Dear Franziska, Thank you for your positive feedback! We're delighted to hear that you experienced great hospitality. Providing a comfortable and welcoming stay is our top priority, and we're glad we could meet your expectations. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely

4/10 Poor

Lolita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Guest,We're sorry to see that your experience did not meet your expectations. If there are specific concerns or details you would like to share, please provide more information. Your feedback is important to us, and we would like the opportunity to address any issues you encountered during your stay.Sincerely, Hotel Manager

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest,Thank you for your excellent 5/5 rating. We appreciate your positive feedback and hope you had a delightful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

suresh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Guest,We're sorry to see that your experience did not meet your expectations. If there are specific concerns or details you'd like to share, please provide more information. Your feedback is important to us, and we would like the opportunity to address any issues you encountered during your stay.Sincerely, Hotel Manager

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Guest,Thank you for the perfect rating on your recent stay. We are thrilled to hear that you had a positive experience with us. If you have any specific comments or suggestions to share, we would love to hear them. Your feedback is essential as we strive to maintain excellent service for our guests. Looking forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Apichart

Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Guest,Thank you for taking the time to leave a review on Expedia. We appreciate your feedback and are pleased to see your positive rating. If there are any areas where we can further enhance your experience or if you have specific comments, please let us know. Your satisfaction is important to us, and we hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

2/10 Terrible

mariela

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 10 Jan 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details about the issues you encountered during your stay. We take guest feedback seriously and use it to make improvements for future guests. We apologize for any inconvenience you may have experienced and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We missed our first flight and ended up needing to stay here again a 2nd night. We were also staying with an irritable toddler. This place was simple, clean, cozy, and what we needed for a place to crash before early flight(s). Great service from staff, decent parking, and right off of Touhy/72.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for taking the time to share your experience. We're glad to hear that our hotel provided a simple, clean, and cozy environment for your stay. It's great to know that our staff provided great service, and the convenient location suited your needs. We appreciate your kind words and look forward to the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for your feedback. We appreciate your 4 out of 5 rating on Expedia. If you have any specific comments or suggestions to share, we'd love to hear them. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Lalit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host, warm welcome, fast pickup from the airport, great breakfast options, and a super clean place.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with us, from the warm welcome to the fast airport pickup, great breakfast options, and a super clean environment. Providing a positive experience for our guests is our top priority, and your kind words are truly appreciated. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and good stuff
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our property very clean and appreciated the service from our staff. Maintaining a clean and welcoming environment is a top priority for us, and we're glad it contributed to a positive experience for you. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

10/10 Excellent

Mina Safwat Sobhi

Liked: Cleanliness, staff & service
Great hospitality and wonderful room
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you experienced great hospitality and found your room wonderful. Providing a comfortable and welcoming stay is our top priority, and we're glad we could meet your expectations. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Bakhodir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and good staff!
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating on Expedia! We're thrilled to receive such positive feedback. If there's anything specific you enjoyed about the hotel or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

8/10 Good

Caroline R

Liked: Staff & service, amenities, property conditions & facilities
I like that the price was reasonable and included breakfast and free shuttle.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your positive feedback! We're pleased to hear that you appreciated the reasonable price, included breakfast, and free shuttle service. Providing value and convenience to our guests is important to us, and we're glad to know it contributed to a positive experience.If there's anything specific you enjoyed or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

10/10 Excellent

Sheryl, Wauwatosa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating on Expedia! We're thrilled to receive such positive feedback. If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Easy check n
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating on Expedia! We're thrilled to receive such positive feedback, especially about the easy check-in process. If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Hotel!
I enjoyed staying here, well run hotel. Only thing is walls are a little thin and not only can you (sometimes) hear other people, but when neighboring guests come in and out & slam their doors (as unfortunately most do) walls tend to vibrate. So perhaps when hotel is not busy, maybe they should "space out" the guests so that everybody is not on top of everybody, sort of speak, because literally I could feel the neighbors moving around in their bed, since they're right there on the other side..lol! But other than that I do like this hotel and everything worked.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 11 Jan 2024
Dear Guest,Thank you for sharing your experience and giving us an 8 out of 10 on Hotels.com. We're pleased to hear that you enjoyed your stay and found our hotel well-run. We appreciate your feedback regarding the noise concerns, and we will certainly take it into consideration for future guest accommodations. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Sincerely, Hotel Manager