BBQ/picnic Area

Reviews of Residence Inn by Marriott Chicago Naperville/Warrenville

3 out of 5
Residence Inn by Marriott Chicago Naperville/Warrenville
28500 Bella Vista Parkway, Warrenville, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 140 out of 302 reviews" "
Rating 8 - Good. 91 out of 302 reviews" "
Rating 6 - Okay. 31 out of 302 reviews" "
Rating 4 - Poor. 22 out of 302 reviews" "
Rating 2 - Terrible. 18 out of 302 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mahagony

Stayed 1 night in Feb 2024
Response from Karolina on 26 Mar 2024
Thank You Mahagony for such great review :)

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the very friendly accommodating staff. Stayed in a one bedroom suite with queen bed. Next time I would pick the basic king room. The layout of the suite felt small and there is no oven. The cleanliness of the kitchen and dishes were very impressive. The shower head was crazy high up for a 8ft tall person! The shower was not enjoyable. The bed was clean and comfortable. I appreciated the extra towels as needed on request. The pool table is great! The swimming pool seems basic I didn’t go in but it’s perfect for kids. The breakfast is okay, limited dairy free or vegan options. Parking is convenient and you can access the building with a keycard by the side doors easily. I stayed in a room that had a view of a brick wall which made it seem dark in the room. The overall vibe of the hotel is quiet and laid back. I would stay again.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Patrice

Liked: Cleanliness, property conditions & facilities
See above
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful all suite hotel!
I was pleasantly surprised by the updates to this clean and modern all suite Hotel. Everything was spotless from the outdoor areas, common areas and the guest suite. The only issues I had were the fact that there was no information provided on ours, accessibility, location of things, etc. I had to look them up online instead of just having them in room, or provided to me upon check-in.
Stayed 1 night in Oct 2023

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not visible from the main road and no sign on the road in- wasn’t sure if we were in the right place or where the front desk was, very odd!
Stayed 2 nights in Sep 2023

10/10 Excellent

denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing negative the stay was great I will return for another stay many times so peaceful
Stayed 1 night in Sep 2023

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Vijay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but needs improvements
Breakfast had to improve. Same thing every day is not nice to eat. Also the way type of food avaliable is very less compared to any small hotel in Europe.
Stayed 5 nights in Jul 2023

8/10 Good

Linda

Travelled with family
Was clean and great breakfast
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2023
Response from Karolina on 23 Jul 2023
Thank you kindly for staying with us and honoring us with such a high score :)Please visit us in the future - we are STILL improving.

8/10 Good

NARAYAN

Stayed 1 night in Jun 2023
Response from Karolina on 23 Jul 2023
Thank you for staying with us!

8/10 Good

Ruthanne

Stayed 1 night in Jun 2023
Response from Karolina on 23 Jul 2023
Thank you for staying with us :)

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023
Response from Karolina on 23 Jul 2023
Dear Jeremy,We finally finished with construction! Please visit us in the future and let us know how well we did!

4/10 Poor

PAVAN

Travelled with family and small children
Disliked: Property conditions & facilities
Construction going on. Limited hot breakfast
Stayed 1 night in May 2023
Response from Karolina on 23 Jul 2023
Dear Mr. Pavan,We officially finished construction and we are back to "new" normal :) Please visit us in the future and let us know how well we did!

10/10 Excellent

Rachell

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Karolina - General Manager on 21 May 2023
Thank you for staying with us :) and allowing us to finish such a major renovation!

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super pleasant & always helpful. The rooms were amazing! They were doing some renovations so that was inconvenient but I’m sure it will be great when it’s done. I would definitely stay here again.
Stayed 1 night in May 2023
Response from Karolina - General Manager on 14 May 2023
Dear Sara,We all greatly appreciate your kindness. It is not easy to operate a hotel during renovation but comments like yours, provide encouragement and most importantly bring a lot of smiles.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby smells fresh and relaxing. Atmosphere is nice and calm and quiet. Pool room is very clean. Shampoo conditioner and body wash provided in shower for convenience. Full kitchen with utensils for long stays. Very clean and nothing is outdated.
Stayed 1 night in Feb 2023
Response from Karolina GM on 12 Feb 2023
Thank you kindly for your review!Please promise us to visit our hotel after lobby and breakfast area will be completed...I think we will impress you :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel is in the process of remodeling, which it needs. Overall we had a good stay, breakfast was good, pool was warm, bed was comfy
Stayed 1 night in Jan 2023
Response from Karolina GM on 12 Feb 2023
Thank you for staying with us during renovation! As of right now we are still not finished but we are able to accommodate all our guests in new beautiful, renovated rooms. Lobby in NEXT :)

10/10 Excellent

Keith, Oceanside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were friendly and helpful from the start, letting us check in early and letting us know the property was having renovations. It was super quiet and the breakfast had some great packaged options.
Stayed 3 nights in Jul 2022

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio room was wonderful and roomy. Loved the workstation, furniture and bed were comfortable. Dishwasher needed replacement, did not fit in with the updated room.
Stayed 1 night in Jun 2022

10/10 Excellent

Hilary

Stayed 1 night in Jun 2022

10/10 Excellent

Scott

Stayed 1 night in Jun 2022

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my room
Stayed 2 nights in Jun 2022
Response from Karolina - General Manager on 22 Jun 2022
Thank you for staying with us and please visit us after renovation :)

10/10 Excellent

SENTHILKUMAR

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu can be improved, we had only very limited options.
Stayed 2 nights in May 2022
Response from Karolina - General Manager on 22 Jun 2022
Thank you for staying with us and please visit us after renovation :)

8/10 Good

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Sofa beds need replacing. Otherwise the property is excellent
Stayed 2 nights in May 2022
Response from Karolina - General Manager on 22 Jun 2022
Thank you for staying with us and please visit us after renovation :)

2/10 Terrible

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was charged $300 for incidentals. Make sure you call ahead. I was very upset that there was a hold on my account for 7 days.
Stayed 2 nights in Apr 2022
Response from Karolina - General Manager on 3 May 2022
Good afternoon Christina and thank you for staying with us. Marriott International requires a valid payment for room and tax as well as an additional authorization for incidentals at the time of check in. I apologize if we did not communicate our policy. If the method of payment was changed or you did not charge any additional expenses, pending authorization will automatically drop. Thank you for staying with us!

10/10 Excellent

THOMAS ALAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and a great place to stay as always.
Stayed 3 nights in Mar 2022
Response from Karolina on 3 May 2022
Thank you for staying with us :) Full renovation is in progress (we are closing floors one by one) so please visit us on the future to check how well we did !

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Feb 2022

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is first time I've stayed here and was very impressed. Super clean, wonderfully large rooms with full kitchen. Loved the layout...just felt like a cozy little home away from home. Would definitely come back.
Stayed 1 night in Feb 2022

4/10 Poor

David

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
No spare toilet paper & sheets were stained yellow
Stayed 2 nights in Feb 2022

8/10 Good

KAREN

Liked: Cleanliness, staff & service, amenities
Hotel is awaiting major renovation held up by factors out of their control, but is kept VERY clean and they will fix things if you tell them about it. Management and employees are all very pleasant, kind, and accommodating. Nice to chat with them.
Stayed 3 nights in Feb 2022
Response from Karolina - General Manager on 11 Feb 2022
Dear Karen, Thank you kindly for your review :) Our industry is so difficult right now and operating an older hotel makes it even harder... We ALL appreciate your review. Guests like you bring smiles on our faces and remind us that we love our jobs. Thank you for staying with us.

6/10 Okay

Marilyn

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Karolina S - General Manager on 1 Jan 2022
Thank you for staying with us and Happy New Year

8/10 Good

Clark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the room, and the access. We did not like the lack of a real breakfast, lack of mask enforcement, noise from the highway, and noise from adjacent rooms.
Stayed 5 nights in Dec 2021
Response from Karolina - General Manager on 18 Dec 2021
Dear Clark, We really appreciate your review. Breakfast is coming back! New Residence Inn breakfast starts in January. We will have a lot more healthy items :) I apologize for some of our guests not wearing masks. We truly encourage it but knowing that many of our guests stays with us for complicated medical treatments, we try to not make them feel uncomfortable. Once again, thank you for your kind review and we hope to see you after renovation.

8/10 Good

JOSEPH, Charlottesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Dec 2021
Response from Karolina - General Manager on 18 Dec 2021
Dear Joseph, Thank you for staying with us and for your kind words! It is surely an encouragement to provide an outstanding service :)

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Karolina - General Manager on 18 Dec 2021
Dear Nathaniel, Thank you kindly for your review and most importantly for staying with us. Our renovation furniture are still in the Canada but we are truly hoping that we will finish with all upgrades by the time we will see you again :)

10/10 Excellent

Jeannine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we had was awesome.
Stayed 2 nights in Nov 2021
Response from Karolina S General Manager on 22 Nov 2021
Dear Jeannine, Thank you kindly for 5 out of 5 rating! It is greatly appreciated, and it made us ALL smile 😊 We hope to see you soon!!

10/10 Excellent

MAGGIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
your staff was super courteous & friendly at checkin. Some of our items were accidentally left behind. When I called from home a staff member looked & found the items. And so good natured about the request.
Stayed 1 night in Oct 2021
Response from Karolina S - General Manager on 22 Nov 2021
Dear MAGGIE, Thank you for recognizing our attitude!!! It is always a pleasure to serve our Marriott Expedia guests. Thank you for staying with us and we hope that you will visit as again!

8/10 Good

Meraj

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Quite area with plenty of parking. Hotel is old and the rooms are in rough shape
Stayed 1 night in Oct 2021
Response from Karolina S - General Manager on 22 Nov 2021
Hello Again! Thank you for always coming back. We officially displayed renderings of the renovation! Rooms and lobby! So yes !! The owner heard our guest’s voice and is on it!

10/10 Excellent

Meraj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite area great for business travel stays.
Stayed 1 night in Oct 2021
Response from Karolina S - General Manager on 22 Nov 2021
Dear Meraj, Thank you for posting your review but most importantly Thank You for staying with us… and agreed… We are located in a fantastic area! Not only it is peaceful and safe but also close to many prime restaurants (that is if you do not want to cook in your suite kitchen :P)

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! In times of Covid it is hard for overworked staff to remain positive and upbeat. But the staff at this hotel were incredible! So accommodating and pleasant! We will stay here again when we return primarily because of the staff.
Stayed 1 night in Sep 2021
Response from Karolina S - General Manager on 22 Nov 2021
Dear Kristen, I just want to say Thank You for posting your review. We all read it and we ALL truly appreciate it. Our company bought this location in late May and it took us a while to hire great team and to ... clean it… 😊 It was truly a hard work and reading your comment made it all worth! So thank you for staying with us and for recognizing our efforts. XO!

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly!
Well the hotel smelled god awful the whole time. Each day the Hall way smelled like a different fart! Will not stay here again!
Stayed 4 nights in Aug 2021
Response from Karolina S General Manager on 22 Nov 2021
Hello Michael and truly Thank You for posting such an honest review! I know that we should not giggle about it as bed smell at the hotel is a serious detractor… BUT you made us laugh with your comment… and YOU MADE US FIX IT! Since we acquired our hotel, we were fighting with an air circulation powered by the roof top unit. Finally, we decided to replace it completely! And we waited… and waited… and waited for a delivery… Within last few months we also made many other improvements! The entire water treatment, pool, business center and most importantly 😊 😊 😊 we are going into renovation! We certainly hope that you will give us another chance and we will smell like unicorns!!! Gosh … I hope they smell nice!

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The staff was nice, but our room had dirty sticky carpet. I did not feel like I was in a clean room for my 5 night stay. No one ever cleaned our room or asked if we needed anything replenished. The breakfast was a very cheap covid modified style. No juice cartons, yogurt, milk cartons or cereal cartons. Just the same selection of danish, muffins,oatmeal, water or coffee. Bagged waffles with no syrup. Spoons only. Unhealthy options when u have kids. I thought they’d atleast get to eat cereal. Our dishwasher was broken upon arrival. Therefore, I’m assuming my dishes were filthy and rinsed with water considering it had brown standing water upon arrival. I was given soap and the engineer never came to fix the dishwasher.
Stayed 5 nights in Aug 2021
Response from Karolina S General Manager on 22 Nov 2021
Dear Guest, Thank you for your August review and agreed our breakfast at that time was very… Covid friendly ☹ Today we offer more options, juice, yogurt, cereal and milk was added as well. Most importantly we are modifying it again! As of January all Residence Inn hotels are switching to a healthy breakfast that is designed for guests who care what is on the label! Hopefully we will see you again and we will have a pleasure to read your feedback about our new breakfast standard! P.S. We did professionally wash all carpets in the hotel and since than it is easy to keep up 😊

6/10 Okay

Verified traveller

They need to make sure you have more toilet paper in the room. You have to PROHIBIT cooking of curry. It stunk up the whole floor.
Stayed 15 nights in Jul 2021

10/10 Excellent

Kimberley

Stayed 2 nights in Aug 2021

10/10 Excellent

Sharese

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great Everyone was so friendly
Stayed 2 nights in Jul 2021

6/10 Okay

Cesar C

Stayed 1 night in Jul 2021

6/10 Okay

Melisa

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room was dirty and the whole property old and not kept up.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities
A group of people were partying very loud in the courtyard area outside our window at night. I finally called and complained at 1:45am and I could hear staff ask them to keep it down. They completely ignored that and kept going strong until at least 3am. Not sure why they were even allowed in that area at that hour. Especially after a complaint.
Stayed 1 night in Jun 2021