Lake view

Reviews of Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 635 out of 1298 reviews" "
Rating 8 - Good. 358 out of 1298 reviews" "
Rating 6 - Okay. 134 out of 1298 reviews" "
Rating 4 - Poor. 87 out of 1298 reviews" "
Rating 2 - Terrible. 84 out of 1298 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the rooms were remarkable.
Stayed 2 nights in Mar 2024
Response from BK on 25 Mar 2024
Thank you for your feedback

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service
Our room was ok. The shower contrpls were backwards so the hot was cold and the cold was hot. The hallway to our room had a foul order.
Stayed 2 nights in Mar 2024
Response from BK on 25 Mar 2024
Thank you for your feedback

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and very helpful. Room was great for the price.
Stayed 1 night in Mar 2024
Response from BK on 25 Mar 2024
Thank you for your feedback

6/10 Okay

Maria Luisa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We book a room for 3, and they prepare it for 2, they forgot blankets and towels. We requested them and we got some blankets , but one was missing , they I requested again towels and the missing blanket and nothing came . Finally I just gave up. The room phone didn’t work , and I got tired of going down .
Stayed 2 nights in Mar 2024
Response from BK on 18 Mar 2024
Thank you for your feedback

10/10 Excellent

Cassie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property left nothing to be needed such an exceptional place and staff. Rooms were clean and spacious hotel lobby was immaculate daily breakfast was remarkable I mean there aren’t enough words I can write to sum up my visit I will always chose Sonesta when I come to Chicago.
Stayed 3 nights in Mar 2024
Response from BK on 18 Mar 2024
Thank you for your feedback

2/10 Terrible

Aubrey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s just say this was not giving what the pictures show. From the smell, the noise and overall property. I don’t recommend unless your trying to pull an all nighter.
Stayed 1 night in Mar 2024
Response from BK on 16 Mar 2024
Thank you for your feedback

4/10 Poor

Rasib

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor condition of rooms and chairs. Called to request to cancel 2 room 3 day reservation based on bedbug concerns from recent Google reviews. First, they said that it's is past the deadline to cancel without penalty. I asked them to leave it as it is. When I arrived at 11pm at night, they apparently had cancelled the reservation, penalized me, and did not inform me of anything regarding the cancelation.
Stayed 3 nights in Feb 2024
Response from BK on 16 Mar 2024
Thank you for your feedback

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Valet parking is great
Stayed 2 nights in Mar 2024
Response from BK on 12 Mar 2024
Thank you for your feedback

2/10 Terrible

Amber

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible experience
Stayed 2 nights in Mar 2024
Response from Marcus G on 13 Mar 2024
I am so sorry to hear about your stay with us. If you would like to discuss the details of your stay further please feel free to contact the front desk. Thank you!

10/10 Excellent

Valerie

Disliked: Property conditions & facilities
Horrible staff
Stayed 2 nights in Mar 2024
Response from BK on 12 Mar 2024
Thank you for your feedback

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the hotel in general was very nice, only issue was that the windows were very dirty so we couldn’t see much outside. Other than that it was very nice and amazing location
Stayed 2 nights in Mar 2024
Response from Marcus G on 13 Mar 2024
Thank you for your feedback!

2/10 Terrible

Debra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was stained and covered in black mold. Would not recommend anyone staying here
Stayed 1 night in Mar 2024
Response from BK on 12 Mar 2024
Thank you for your feedback

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes nice
Stayed 1 night in Mar 2024
Response from BK on 12 Mar 2024
Thank you for your feedback

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Parking is $70 for overnight, which is not evident online. Room had blood on the towel, in the tub, and brown marks on the sheets. I brought this up to staff and they were great about it which is why I Marked the stay as 3 stars not one.
Stayed 1 night in Mar 2024
Response from Marcus G on 7 Mar 2024
Thank you for your feedback! If you would like to discuss the details of your stay please contact the front desk.

10/10 Excellent

Rafael, Grand Rapids

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room w/a full kitchen and full breakfast!
Stayed 1 night in Feb 2024
Response from -Marcus G on 29 Feb 2024
Thank you for your feedback! Please visit us again.

10/10 Excellent

Rafael, Grand Rapids

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Full kitchen including stove and full breakfast make it worth!
Stayed 1 night in Feb 2024
Response from -Marcus G on 29 Feb 2024
Thank you for your feedback!

2/10 Terrible

Hala

Stayed 1 night in Feb 2024
Response from BK on 22 Mar 2024
Thank you for your feedback

10/10 Excellent

Sinestra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with tons of surrounding options to dine, shop, walk, and enjoy yourself.
Stayed 2 nights in Feb 2024
Response from BK on 26 Feb 2024
Thank you for your feedback! We appreciate your business and looking forward to welcoming you back.

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really clean and the rooms was big and comfortable the only thing I didn’t like is because they didn’t put new toilet paper,clean towels and tissue paper on the second day so I went to the front desk and they send it to the room but after that everything was good
Stayed 2 nights in Feb 2024
Response from -Marcus G on 20 Feb 2024
Thank you for your feedback! Please visit us again.

10/10 Excellent

Julianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the early check in option. Perfect location. Walking distance to everything
Stayed 2 nights in Feb 2024
Response from -Marcus G on 20 Feb 2024
Thank you for your feedback!

10/10 Excellent

Jaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly booked this hotel last minute, didn’t have huge expectations but upon arrival everything was nowhere near expected. Staff was very friendly, polite even upon my 11pm/12am arrival - made check in quick and easy. Room was immaculate, I booked the king suite. Literally had everything you needed, full kitchen (pots, pans, silverware, etc.) , LR and private bedroom. The view from my room wasn’t the best just seen balconies of apts mainly but I didn’t mind. Breakfast was served each day, don’t expect anything fancy but it’s doable as it’s included with your stay. Spoke with one or two staff members daily throughout my stay and all showed the most upmost respect and genuine attitude with genuine conversation. As a first timer to Chicago - this hotel stay definitely made me want to come back besides having more exploring to do. Will definitely be staying here again.
Stayed 3 nights in Feb 2024
Response from -Marcus G on 14 Feb 2024
Thank you for your feedback! We look forward to seeing you soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 1 night in Feb 2024
Response from -Marcus G on 14 Feb 2024
Thank you for your feedback!

6/10 Okay

Aditya

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property needs a lot of maintenance.
Stayed 2 nights in Feb 2024
Response from -Marcus G on 14 Feb 2024
Hello, I am sorry to hear that your stay was not the best for you. We are in the process of updating and remodeling our property in the coming weeks.

4/10 Poor

Heberton

Stayed 3 nights in Feb 2024
Response from BK on 22 Mar 2024
thank you for your feedback

4/10 Poor

Kelly

Liked: Staff & service, amenities
Disliked: Cleanliness
Very spacious rooms Location was great Was not cleaned well Old face mask found on headboard Dirty kitchen floor Old furniture Dirty windows
Stayed 1 night in Feb 2024
Response from -Marcus G on 14 Feb 2024
Hello, I am very sorry to hear about your experience. Here at Sonesta ES Suites we pride ourselves on great customer service and cleanliness. Please contact our front desk if you would like to discuss the matter of stay further.

2/10 Terrible

Evan

Stayed 2 nights in Jan 2024
Response from BK on 22 Mar 2024
Thank you for your feedback

6/10 Okay

Magdalena

Travelled with group
Liked: Staff & service
My room had no phone. Also, it may not have been vacuumed. Finally, atround 3-4am on Sunday 1/28/2024 a huge disturbance took place on another floor and next my room a man was screaming extremely loud at another person so that I was afraid for my safety. Before I got up and looked for a phone (which wasn't there!) there was quiet. What i liked is the kitchen equipment. I was able to make some food and eat it with silverware on earthenware plates.
Stayed 2 nights in Jan 2024
Response from -Marcus G on 2 Feb 2024
Thank you for your feedback! We are sorry to hear of the disturbance that caused you to feel startled. We take the safety of our guest very seriously. If you would like to speak further about your stay please feel free to contact the front desk.

10/10 Excellent

Scott, East Grand Rapids

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Jan 2024
Response from -Marcus G on 28 Jan 2024
Thank you for your feedback!

2/10 Terrible

Eamonn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a complete disappointment. My wife and I were visiting our daughter who attends college in Chicago. We have stayed at this property previously - 18 months earlier. We could not beleive how the property has declined in every way since that first experience. We nearly asked for our money back. The furniture in the room was awful...torn, stained, dirty...disgusting. The elevatore was filthy. If we had not checked-in late...we would have left.
Stayed 2 nights in Jan 2024
Response from -Marcus G on 28 Jan 2024
Hello, we are sorry to hear about your stay. We are in the process of updating and renovating our property in the coming weeks. Please feel to reach out to the front desk for any questions or concerns that you may have.

8/10 Good

Janu

Stayed 3 nights in Jan 2024
Response from -Marcus G on 28 Jan 2024
Thank you for your feedback!

8/10 Good

Chyungly

Stayed 2 nights in Jan 2024
Response from -Marcus G on 28 Jan 2024
Thank you for your feedback!

6/10 Okay

LaTasha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall, I liked this property because the building was quiet (and I stayed on a weekend night), the proximity to a lot of things to do and places to go, and the breakfast. The staff was friendly and check in and out was smooth and quick. The downside was the cleanliness and condition of the property. I stayed in a studio king and there was so much debris and foreign items under the couch. It was as if things were pushed under the couch or housekeeping just didnt move furniture to clean. Also, the stove in my room was cracked, making it so I couldnt use it (and luckily I didnt need to). Also, the elevator wall was coming apart and the elevators had food and utensils on the floor. I did appreciate their breakfast. It was plenty of fulfilling food and drinks.
Response from -Marcus G on 28 Jan 2024
Hello, I am sorry to hear about your stay with us. Here at Sonesta we pride ourselves on cleanliness and great customer service. We will be updating and renovating our property in the coming weeks. Please visit us again!

10/10 Excellent

Misty

Response from -Marcus G on 28 Jan 2024
Thank you for your feedback!

10/10 Excellent

Venice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from -Marcus G on 28 Jan 2024
Thank you for your feedback!

8/10 Good

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the most part, the property was great. The staff was friendly and attentive. I enjoyed the stay. However, the elevators are small, a luggage cart and 1 to 2 people totally fills it. The king bed was comfortable, but the pillows were definitely not. The $70 per day parking fee is extremely excessive.
Stayed 2 nights in Dec 2023
Response from -Marcus G on 10 Jan 2024
Thank you for your feedback! We are in the planning process of updating our property. Please visit us again!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from -Marcus G on 10 Jan 2024
Thank you for your rating!

6/10 Okay

Kurtis

Travelled with family
The room and kitchenette were nice and would have been better had I brought food during our vacation to prepare. It was like any other hotel room only a little bigger. They need to work on the cleanliness. Pulled the couch bed out and there was trash underneath. Mold right above showerhead on the ceiling. Mold on the innkeepers rights card in the bathroom. And The main reason we chose the hotel was for breakfast and they ran out of breakfast and the breakfast potatoes were so overly peppered that my kids couldn't eat it.
Stayed 1 night in Dec 2023
Response from -Marcus G on 11 Jan 2024
I am sorry to hear that your experience wasn't the best. We do our best to maintain a clean facility for our guest. We are in the planning stages of updating and remodeling our property. We hope to see you again.

4/10 Poor

mohamed

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointed
Shower head old, hot water not working as normal in terms of temperature control. Breakfast below standard.
Stayed 1 night in Dec 2023
Response from -Marcus G on 12 Jan 2024
I am sorry to hear that there were some issues with your room. We are in the planning stages of updating and remodeling our facility. If you would like to discuss the details of your stay further please contact the front desk. Thank you!

10/10 Excellent

Desirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
Thanks for sharing your experience from your recent stay with us. Please keep us in mind next time you are in town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
Thanks for leaving us such a great review. We would love to welcome you back next time you are in town.

8/10 Good

Ann

Travelled with family
Liked: Amenities
All was well, staff very responsive and friendly. Only problem was the heat in the suite. We had to open windows to get relief so we could sleep.
Stayed 4 nights in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
Ann, thanks for sharing your experience. Happy to read that the staff was responsive and friendly. I will ensure that we address the issues of heat in the suite you mentioned. We hope to welcome you back again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable placed
Very friendly staff. Comfortable bed. Good coffee. Great location. Very competitive prices. Somewhat limited breakfast choices, so I bought fresh berries and kept them in the fridge. Power went out one evening. Even after power had been restored that night, the Wi-Fi remained out for the next two days.
Stayed 8 nights in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
David, please accept my apologies for the issues you mentioned. Happy to hear that the staff was very friendly, and the bed was comfortable. I will ensure the issues you mentioned are addressed with the urgency they demand. We would love to welcome you back again soon.

8/10 Good

Demetria

Liked: Cleanliness, staff & service, amenities
Parking is extremely high. I requested a room with a view, I don't get that. Actually put me in the 3 rd for with no city views at all. Misleading
Stayed 2 nights in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
Demetria, thanks for taking time out to share your experience with us. I apologize for the price of parking not being communicated out more, and the request you made not being available. I will ensure these shortfalls are used as teachable moments for the team. We hope to be able to welcome you back again to see the changes we make.

6/10 Okay

Alfredo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
Thanks for sharing your experience. We would love to welcome you back again soon.

6/10 Okay

Michele

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was really nice and the suite was super spacious. However, the furniture were really worn out. Suites needs to be updated & remodeled. Breakfast was good as usual. Staff was very nice & helpful.
Stayed 2 nights in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
Michele thanks for taking time out of your busy schedule to share your experience. I truly apologize issues you mentioned. They will be addressed with urgency. to ensure esteemed guest like yourself are completely satisfied with all our offerings. We would love to welcome you back once the needed changes have been made.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
Thanks for staying with us. Please visit us again soon.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved my stay here. It’s right in the heart of everything so you can walk to the shopping centers/lake view. The breakfast every morning was also a plus.
Stayed 5 nights in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
It is a pleasure to know that you absolutely loved your stay. We would love to have you back again soon.

8/10 Good

Marie

Stayed 4 nights in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 29 Dec 2023
Thanks for taking time out to share your experience from your recent stay with us. We would love to welcome you back again soon.

8/10 Good

Jason M.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was very friendly and helpful. Close proximity to Lurie Children’s/Northwestern Hospitals and shopping. The area is pretty quiet. Would stay here again.
Stayed 1 night in Dec 2023
Response from -Marcus G on 23 Dec 2023
Thank you for your feedback!

2/10 Terrible

Snow

Stayed 2 nights in Dec 2023
Response from Jason Apolonio- Assistant General Manager on 21 Dec 2023
Snow, please accept my apologies for the experience you had while staying with us recently. Please reach out to the hotel directly and we will ensure your issues are addressed with the urgency they demand.