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Reviews of Quality Inn Aurora - Naperville Area

2.5 out of 5
Quality Inn Aurora - Naperville Area
4005 Gabrielle Ln., Aurora, IL

Reviews

6.4
Rating 10 - Excellent. 15 out of 52 reviews" "
Rating 8 - Good. 9 out of 52 reviews" "
Rating 6 - Okay. 7 out of 52 reviews" "
Rating 4 - Poor. 11 out of 52 reviews" "
Rating 2 - Terrible. 10 out of 52 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Leticia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and needs to be updated bathroom was horrible
Stayed 1 night in Mar 2024

4/10 Poor

Jeremiah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Htoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

vanessa

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The WIFI DONT WORK

10/10 Excellent

Lamya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lamya

Stayed 1 night in Feb 2024

10/10 Excellent

Roosevelt

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent courteous receptive we really enjoyed our stay
Stayed 2 nights in Feb 2024

2/10 Terrible

Isabel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Opening the door to the hotel my husband and I got smacked in the face by the strongest smell of marijuana. We hoped it was just in the lobby but once we got to our room it was also filled with the smell of marijuana even though supposedly this was a non-smoking hotel. After room inspection, there was dried pee on the toilet seat, a more than half used shampoo bottle left on the side of the tub, hairs left in the bed and they looked unwashed with holes as well and dead bugs found INSIDE picture frames and I don’t even know what kind of bug it was but it had antennas. We were in the hotel less than 10 minutes and walked back down to check out, the front desk person didn’t even say sorry when I explained why we were leaving and was only surprised/shocked to find out there was a used shampoo bottle left… please don’t stay here. The only good thing that came out of it was that even though the room was non-refundable they ended up approving to give me a refund. A -100/10 place don’t stay here.
Stayed 1 night in Feb 2024

2/10 Terrible

Darshuno

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jim

Liked: Staff & service, room comfort
It would be nice if the breakfast offered eggs and bacon or sausage.
Stayed 1 night in Jan 2024

10/10 Excellent

Komiljon

Liked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

monica, Norridge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property because it was centralized for shopping. What I didn't care for was the lack of respect from management and staff that, was smoking allowed in the hotel. When it's clearly posted and advertised smoke free. Another is a filthy room. Urine on the toilet seat and floor. Unvacuumed , Grease on all the lamps post, food crusted microwave, hair soap scum bath tub that had a broken shower head and drain cover which I was unable wouldn't allow the tub water to fill up. I had to use a wash cloth to stop water from going down the drain. Burnt residue on the iron that damaged a dress shirt. Manager came into my room looked around and said, it's clean. Really? He refused to get house keepers to reclean it. I couldn't change rooms upstairs due to hip injury. I explained I'm in town for a funeral for 2 days and no help to carry item up and down stairs. Manager said you can take the room as is or move. I responded give me cleaning products I'll do it my dam self. I also let Him know that he doesn't care about guests service. No inconvenience credit taken off bill, future voucher or apology. As a Choice Hotel Member it's blasphemous I had to be treated that way.
Stayed 2 nights in Jan 2024

10/10 Excellent

Candido

Travelled with family and small children, Travelled with partner
Liked: Staff & service, property conditions & facilities
Very Good Service Clean Everything Was OK
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Gwendolyn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable and clean. The lamp shades looked like they had been there for 20 years with stains all over them. Shower looked like it was falling apart.
Stayed 1 night in Dec 2023

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Angel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They bed have no clean sheets, tv is not cable and over priced. I will never come back, it felt like I was in a motel and not a hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great service and friendly staff
Stayed 1 night in Dec 2023

4/10 Poor

Suvarna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mae

Stayed 1 night in Dec 2023

6/10 Okay

Deanna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Steve

Travelled with family
Disliked: Amenities, property conditions & facilities
Decent spot, nothing that a princess would be cool with. Noisy AF all during the night and hallway stank like the hippy lettuce constantly, even to the point where the staff was trying to use spray to mask the smell. Had to personally tell my neighbors to shut down the party after night staff could not get results at 2:30A. There is no “monitoring” of the building/property at night, they kinda just let stuff go and hope people don’t complain. They asked for my feedback, this is it! Might stay again cause it was decent enough and honestly cheap, but otherwise, not a good experience on the first go at it.
Stayed 1 night in Dec 2023

2/10 Terrible

LaWonna, Oswego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have NEVER stayed in a hotel room that was so rn down and disgusting as this one! The ironing board cover was nasty, yes The COVER OF THE IRONING BOARD folks! I dont have enough room to fully express my DISDAIN for this hotel. They fixed up the lobby to make you THINK you're staying somewhere nice, however when you get to your room... YIKES a BIKES its horrifying. I will for sure be calling the corporate office as well as the BBB. This was the most unflattering, almost uninhabitable hotels I've EVER been to. Im sorely dissatisfied and i want EVERY DIME of my money back! 💰
Stayed 3 nights in Nov 2023

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Most outlets don’t work, we were lucky enough to have updated tv remote with tape holding in batteries
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
it was overall a mid hotel , you pay for an overpriced room. the lounge was nice and neat ! staff was friendly but overall mid customer service.
Stayed 1 night in Oct 2023

10/10 Excellent

Fongu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

4/10 Poor

Keisha

Liked: Cleanliness
The bedding had an odor. The TV did not work and they wanted to charge me additional for a different room with a smaller bed.
Stayed 1 night in Sep 2023

10/10 Excellent

KIRAN

Business traveller, Travelled with group
Liked: Amenities
My experience was wonderful staff is very help full amazing town close to Chicago , im glad stay in quality inn and always my first preference to stay while I’m on vacation 👍
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023

6/10 Okay

Wilfredo

Stayed 1 night in Jul 2023

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Whitney

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was isn’t clear signage from the side street you enter the hotel on. The hotel is supposed to be non smoking and the 2nd floor smelt of smoke throughout and there were cigarette burns on the comforters as well as what looked like ash on the bathroom floor when we first entered the room. The floors felt dirty though housekeeping was seen with a vacuum. There were ants also spotted in the room during the stay. The first floor, breakfast area, and staff were nice and you can tell certain parts of the hotel have been renovated but it was the other factors of smoke, stained comforters, and ants that made it not ideal for the price and being a Quality Inn.
Stayed 2 nights in Jul 2023

2/10 Terrible

Amit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were not ok with this hotel, the halls smelled strongly of smoke, the hotel has two floors and the elevator smelled of sweat and smoke. The room had stained and torn furniture, stained lampshades, stained walls. The bed was wobbly and had dirty linens on it. The smoke detector had been disabled, the sprinkler modified and was hanging loose. I was hesitant based on the reviews yet gave it a chance, but I could not stay here. The smell of smoke alone was triggering a migraine for me and there was no way I could spend the night based on just that (though the cleanliness was also a huge factor). We were offered a different room, but it didn't matter. We ended up staying at a different place a few blocks away (which was very nice). The redeeming qualities was the manager was very kind and understanding, the hotel was easily accessible with free parking and there's a great brew pub on the same block. This hotel absolutely needs an updating and a very thorough cleaning.
Stayed 1 night in Jul 2023

4/10 Poor

Bradley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Felt unsafe, back door kept open with a rock and ppl coming in and out
Stayed 2 nights in Jul 2023

2/10 Terrible

John

Stayed 1 night in Jul 2023

10/10 Excellent

Denise

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, staff was responsive
Stayed 1 night in Jun 2023

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Nasty-immortal

Liked: Cleanliness, property conditions & facilities
Really good
Stayed 2 nights in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The eggs for breakfast were frozen, the pillows were not so great and the container for ice is not supposed to be in the bathroom next to the toilet.
Stayed 2 nights in May 2023

6/10 Okay

Guadalupe

Stayed 1 night in May 2023

8/10 Good

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Ma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience I don't recommend this hotel. Terrible customer service.
Stayed 1 night in May 2023

4/10 Poor

Derek

Travelled with group
Bad
Stayed 1 night in May 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Luis Felipe

Travelled with partner
Disliked: Property conditions & facilities
No tiene buen aspecto en la entrada, falta de mantenimiento.
Stayed 1 night in Jul 2023