Lobby

Reviews of Marriott Chicago Schaumburg

3.5 out of 5
Marriott Chicago Schaumburg
50 N Martingale Rd, Schaumburg, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close to everything and nice, clean, and modern. Would stay here again.
Stayed 1 night in Feb 2024
Response from Chicago Marriott Schaumburg. on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Sekwang

Disliked: Cleanliness, staff & service, property conditions & facilities
Drain was stucted, Dirty Bathroom,
Stayed 4 nights in Jan 2024
Response from Chicago Marriott Schaumburg on 28 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

John

Stayed 1 night in Jan 2024

4/10 Poor

TERRELL

Disliked: Cleanliness, staff & service, property conditions & facilities
where do I start? lets go with check in. when I arrived to the property i wasn't greeted properly at all. I said hello I' here to check in and the front desk didn't greet me or even say hello. She said what' your last name can i see your id and debit card. she then asked if i needed a single or double beds i said i have the kids with me i need two beds. Shen then asked me did i have a preference on the floor i implied it didn't matter as long as i have two beds. she then told me to put my debit card in machine for incidentals. I then received a notification from my bank stating i was changed 458.72 so that's when i was confused. I then asked why am i being change so much when I paid for the room already. After doing research they noticed the made a mistake and refunded my funds(its going to take 5-7 business days). I then proceeded to the room just to take one foot in the door to notice it was a room with only one bed. Now I' getting really frustrated because i told her multiple times i needed two beds. I proceed to go downstairs to left her know she gave me one bed room. She didn't apologize she didn't say anything but asked the key fixed it and gave the key back without apologizing again. All of this before even starting the stay is outrageous. Next we get settled into our room and later head down to the pool area. we over hear other families complaining about the staff and security being rude but we were so fed up we didn't even want to engage. (i will continue but it cut
Response from Chicago Marriott Schaumburg on 17 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Eric, Mount prospect

Liked: Cleanliness, staff & service, property conditions & facilities
I wish that heaven had visting hours.
Stayed 1 night in Jan 2024
Response from Chicago Marriott Schaumburg on 17 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Shiqi

Stayed 1 night in Jan 2024

10/10 Excellent

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel always! The service is impeccable. I feel so relaxed, the pool and gym are great. Although the breakfast can be improved, the staff and food is good!
Stayed 1 night in Dec 2023
Response from -Chicago Marriott Schaumburg. on 7 Jan 2024
Dear Mariya, On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from -Chicago Marriott Schaumburg on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Michele

Stayed 4 nights in Dec 2023
Response from -Chicago Marriott Schaumburg. on 7 Jan 2024
Dear Michele, On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chicago Marriott Schaumburg on 28 Dec 2023
Thank you for taking the time to share your recent experience at the Chicago Marriott Schaumburg with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced? The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Schaumburg.

2/10 Terrible

jonathan

Business traveller
Room 604 had a constant humming noise from, I guess the hvac in room 606. It made sleeping a terrible experience. The room smelt like cheap perfume that made me wonder what they were trying to cover up.
Stayed 1 night in Dec 2023
Response from Chicago Marriott Schaumburg on 28 Dec 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Nov 2023
Response from Chicago Marriott Schaumburg on 28 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Koral

Liked: Cleanliness, staff & service
The description stated there’s was a sauna on the property turns out there isn’t but other then that great property
Stayed 2 nights in Nov 2023
Response from Lynzie York - Front Office Manager on 13 Nov 2023
Dear Koral,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

TAKASHI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lynzie York - Director of Front Office on 4 Nov 2023
Dear Takashi,Thank you for taking the time to share your recent experience at the Chicago Marriott Schaumburg with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced? The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Schaumburg.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent. The person checking me in went over and beyond my expectations to make sure my stay was comfortable and pleasant. I appreciated her attention to my stay. KP.
Stayed 1 night in Oct 2023
Response from Lynzie York - Director of Front Office on 24 Oct 2023
Dear Kyle,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and modern. The shower/tub was pretty dated but clean. We stayed on a Thursday night and the guests sharing walls/ceiling with our room were very noisy. Almost absurdly loud and it was 11:30pm. The area around the hotel was quiet.
Stayed 1 night in Oct 2023
Response from Lynzie York - Director of Front Office on 22 Oct 2023
Dear Holly,Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by nearby guests. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

MiralKumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lynzie York - Director of Front Office on 17 Oct 2023
Dear Miral,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dhruvita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lynzie York - Director of Front Office on 17 Oct 2023
Dear Dhruvita,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yilin, Maryland Heights

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upgrade for hotel stays. We are extremely happy with everything.
Stayed 2 nights in Oct 2023
Response from Lynzie York - Director of Front Office on 15 Oct 2023
Dear Yilin,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lynzie York - Director of Front Office on 10 Oct 2023
Dear Adriana,Thank you for taking the time to share your recent experience at the Chicago Marriott Schaumburg with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced? The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Schaumburg.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Will Return To This Hotel
Great hotel, excellent condition, wonderful breakfast buffet. Overall clean but only negative was some debris was left under the couch in our room that wasn't cleaned up before we occupied the room. Friendly staff and a courtesy shuttle for nearby restaurants, etc.
Stayed 2 nights in Oct 2023
Response from Lynzie York - Director of Front Office on 9 Oct 2023
Dear Vincent,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. I think all the Marriott hotels are very nice. Great beds and pillows. Excellent breakfast buffet. Wonderful staff.
Stayed 1 night in Sep 2023
Response from Lynzie York - Director of Front Office on 2 Oct 2023
Dear Jeanne,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Juan, Houston

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All Room AC vents were dirty with webs and bugs on the floor
Stayed 2 nights in Sep 2023
Response from Lynzie York - Director of Front Office on 2 Oct 2023
Dear Juan,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Calice

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I was apart of the wedding party Jasmine and Ozzie cooperwood. My stay here was very peaceful and quiet. Anything that I needed was available for me, thank you for being so professional and kind. I will definitely return.
Stayed 2 nights in Sep 2023
Response from Lynzie York - Director of Front Office on 2 Oct 2023
Dear Calice,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Alicia, Urbana

Travelled with partner
Liked: Cleanliness, amenities
Overall, our stay was great except that in their parking lot the secondary catalytic converter of my car got stolen. It ruined our trip because we have to get the car inspected, do a police report, communicate with the manager of the hotel….the stolen part is going to cost US$1,600 dollars by the way. The management that was there was really nice, she said she would report it and check the cámaras I’m the parking lot. BUT, no one has reach to us regarding this, even tho I was informed that someone from the hotel was going to call us. No one has. So, I was waiting before I wrote the review to see if they call, text, email… at least informing us that they are not responsible or they are responsible, but nothing. I would not recommend going there, too many hotels and this ruin our trip and cost us time and money.
Stayed 1 night in Sep 2023
Response from Lynzie York - Director of Front Office on 21 Sept 2023
Dear Alicia,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team and our Director of Operations will be reaching out if he has not already today.

10/10 Excellent

Batuhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hotel is full of positive people. Front desk staff were excellent. Thank you
Stayed 3 nights in Sep 2023
Response from Lynzie York - Director of Front Office on 19 Sept 2023
Dear Batuhan,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Donita

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the Marriott staff was very professional..My rooms clean and restaurant drinks & food was Amazing.. Thank you!..
Stayed 1 night in Sep 2023
Response from Lynzie York - Director of Front Office on 19 Sept 2023
Dear Donita,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was okay.
Stayed 1 night in Sep 2023
Response from Lynzie York - Director of Front Office on 19 Sept 2023
Dear Ronald,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

TAKASHI

Stayed 1 night in Sep 2023
Response from Lynzie York - Director of Front Office on 13 Sept 2023
Dear Takashi,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property had a lot of amenities. I did not like that there was loud music (a party celebration) in the ballroom that kept me awake for most of the night.
Stayed 3 nights in Aug 2023
Response from Lynzie York - Director of Front Office on 3 Sept 2023
Dear John,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by the event in our ballroom. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lynzie York - Director of Front Office on 28 Aug 2023
Dear Rene,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
We had a wonderful stay for our Anniversary. The room had some rust by the tub and ceiling that looked to have some water damage but other than that it was wonderful. The bartender Adolfo was amazing
Stayed 2 nights in Aug 2023
Response from Lynzie York - Director of Front Office on 28 Aug 2023
Dear Amy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Zailen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 2 nights in Aug 2023
Response from Lynzie York - Director of Front Office on 28 Aug 2023
Dear Zailen,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Joceline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel
Stayed 1 night in Aug 2023
Response from Lynzie York - Director of Front Office on 28 Aug 2023
Dear Joceline,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Latricia, Rockford

Stayed 1 night in Aug 2023
Response from Lynzie York - Director of Front Office on 3 Sept 2023
Dear Latricia,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Salma

Stayed 2 nights in Aug 2023
Response from Lynzie York - Director of Front Office on 28 Aug 2023
Dear Salma,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lynzie York - Director of Front Office on 7 Aug 2023
Dear Mike,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023
Response from Lynzie York - Director of Front Office on 28 Aug 2023
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Nancy

Stayed 1 night in Jul 2023
Response from Lynzie York - Director of Front Office on 28 Aug 2023
Dear Nancy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and updated hotel
One of the nicest hotels we’ve been to in a long while. Front desk guys were great. Elevators were fast. Nice dining and bar area. Super comfortable and cozy, not intimidating at all. Room was amazing. Walk-in shower was great! Great water pressure as well as a little stoop to help the ladies (& men) shave their legs. I also appreciated the shelves in the shower. The bed was great. The pillows were a little too soft. They fell behind the bed. TV was amazing. Looked like a 50in. One of the only downside was the hot tub. The heat was great but I didn’t see many bubbles. Maybe the jets weren’t working properly. Other than that minor oversight, it was a great, clean, updated hotel.
Stayed 1 night in Jul 2023
Response from Lynzie York - Director of Front Office on 19 Jul 2023
Dear Louis,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christine

Stayed 1 night in Jul 2023
Response from Lynzie York - Director of Front Office on 7 Aug 2023
Dear Christine,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Mehmood

Disliked: Property conditions & facilities
Hot tub was broken. Asked front desk 2 times and nothing was done
Stayed 1 night in Jul 2023
Response from Lynzie York - Director of Front Office on 19 Jul 2023
Dear Mehmood,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Lynzie York - Director of Front Office on 4 Jul 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked through an outside party and was double charged.
Stayed 1 night in Jul 2023
Response from Lynzie York - Director of Front Office on 4 Jul 2023
Dear Kelly,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Perfect for a one night stay with my family. Staff was personable.
Stayed 1 night in Jun 2023
Response from Lynzie York - Director of Front Office on 28 Jun 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Leah

Stayed 1 night in Jun 2023
Response from Lynzie York - Director of Front Office on 16 Jul 2023
Dear Leah,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jun 2023
Response from Lynzie York - Director of Front Office on 28 Jun 2023
Dear Tanya,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay. But one thing very annoying was for a 160/night room don’t offer water. When asked they said free water bottles are offered only in the room above 10th floor, even though the front desk gave 2 bottles of water free.
Stayed 2 nights in Jun 2023
Response from Lynzie York - Director of Front Office on 21 Jun 2023
Dear Annie,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Stevie

Liked: Staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Jun 2023
Response from Lynzie York - Director of Front Office on 21 Jun 2023
Dear Stevie,Thank you for taking the time to share your recent experience at the Chicago Marriott Schaumburg with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced? The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Schaumburg.