Exterior

Reviews of Hyatt Place Chicago/ Schaumburg

3 out of 5
Hyatt Place Chicago/ Schaumburg
1851 McConnor Parkway, Schaumburg, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1006 reviews" "
Rating 8 - Good. 228 out of 1006 reviews" "
Rating 6 - Okay. 90 out of 1006 reviews" "
Rating 4 - Poor. 55 out of 1006 reviews" "
Rating 2 - Terrible. 56 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Boone

Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms were great, and breakfast very good! Pool area was very cold and could use updating.
Stayed 1 night in Mar 2024
Response from Albana on 28 Mar 2024
Thank you very much for your feedback! !

4/10 Poor

Jazzmin

Heating in the room didn’t work properly
Stayed 2 nights in Mar 2024
Response from Albana on 19 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Albana

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 2 nights in Mar 2024
Response from Albana on 19 Mar 2024
Thank you so much!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Soundproofing is excellent. They allow pets but you'd never know it. Customer service/front desk is very friendly and helpful. Free breakfast options are limited but food doesn't sit. It's made in small batches so always fresh. Eggs,sausage and pancakes. They even have almond milk for the cereal.
Stayed 2 nights in Mar 2024
Response from Albana Gm on 15 Mar 2024
Thank you very much for your great comments !

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the mall and lots of restaurants and sights nearby, would definitely come back again!
Stayed 3 nights in Mar 2024
Response from Albana Gm on 13 Mar 2024
We are very glad to know that you've enjoyed the stay with us!

10/10 Excellent

samat

Stayed 1 night in Feb 2024
Response from Albana on 20 Mar 2024
Thank you very much for your great scoring!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on 24 Feb 2024
Thank you so much for your stay & your feedback.We really appreciate :))Best regards,

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on 20 Feb 2024
Thank you so much for your stay & completing our guest survey!Best regards,

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First room we were given we couldn't even get into. They reset our keys saying that i probably erased them on accident but the reset keys still wouldn't open our room. So they assigned us a second room which we got into right away. Room was clean but was a sauna in the room. Temperature was at 76 so i tried to lower the temperature and we left to goto an event. Afterwards we came back and couldn't get into our new room. Went throughto whole you must have accidentally erased the keys. They ended up sending a employee to get us into our room. He got us into our room but the key system wasn't working for our door and our room was now 80. He couldn't get our lock working but at least got the room to cool down greatly. Once he left I guess the front desk called to talk to us but the room phone wasn't working so we couldn't verify who called. We elected to stay in the room because 1 it started to cool down and 2 we werenot planning to leave till morning. Well weshould have left our room was not sound proof in the slightest and kids chasing each other around in the hallway kept us up allnight. Safe to say me and my wife will never stay at a hyatt.
Stayed 1 night in Feb 2024
Response from Albana GM on 19 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excellent

richard, indian creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on 16 Feb 2024
Thank you so much for staying with us. We appreciate your feedback :))Best regards,

2/10 Terrible

Zachary

Stayed 2 nights in Feb 2024
Response from Albana on 20 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

6/10 Okay

Plummer

Travelled with partner
Check-in was quick. Room layout was strange. The heater blew out cold air. The elevator floors had water on it each time I used it. Bathroom was very small. Food serving and reception areas are small.
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on 5 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on 30 Jan 2024
Thank you so much for completing our guest survey!Best regards,

10/10 Excellent

Jamie

Stayed 1 night in Jan 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on 19 Jan 2024
Thank you so much for your feedback.We really appreciate it :))Best,

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Albana on 14 Jan 2024
Thank you for your time ! We apprecaite your kind scoring!

8/10 Good

Sasiphan

Liked: Cleanliness, staff & service, amenities
Very happy with our stay! Connecting rooms and free breakfast made it so convenient!
Stayed 1 night in Jan 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on 10 Jan 2024
Thank you so much for your feedback .We greatly appreciate it !Best regards,

10/10 Excellent

Mackenzie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for an amazing stay
Stayed 2 nights in Dec 2023
Response from Albana GM on 8 Jan 2024
Thank you for your great Comments !

10/10 Excellent

MIGNON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 5 Feb 2024
Thank you so much for your stay & your feedback :))

6/10 Okay

Frank

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel is usually our first choice hotel to stay at for the last five years. We decided to stay at this hotel for five days when we normally stay for two to three days. Unfortunately, this hotel did not meet our expectations this time. We requested cleaning for two days straight, and they did not respond but left new towels with garbage bag expecting us to clean the hotel. The bed was not comfortable. I was very frustrated and disappointed. Our hotel room smelled funny and sewage. We will give another try next time we stay but sadly staying at this hotel did not make the long trip enjoyable.
Stayed 5 nights in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 8 Jan 2024
Dear Mr Frank:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excellent

Brandon

Stayed 2 nights in Dec 2023
Response from Albana GM on 22 Jan 2024
Thank you very much for your great scoring!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I accidentally left a book I was reading and asked if they had found it. I was able to pick it up more than a week later. The staff went above and beyond in my stay as well as with my book issue. I sincerely appreciate it. They have a very comfortable bed and a fantastic free breakfast! Highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 8 Jan 2024
Dear Cheryl:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

10/10 Excellent

Blanca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 8 Jan 2024
Dear Blanca:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

4/10 Poor

Raquel, Holland

Stayed 1 night in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 19 Jan 2024
Thank you so much for your feedback.We really appreciate it :))Best,

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The pool was too warm. The workout room doesn't have a TV and is too hot to really workout in. The breakfast was fine.
Stayed 1 night in Dec 2023
Response from Ona on 28 Dec 2023
Thank you so much for your feedback. Hope you give us another opportunity to serve you better in the future. Best regards,

10/10 Excellent

Terrell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Ona on 27 Dec 2023
Thank you so much for your feedback is extremely valuable to us!

2/10 Terrible

Bahar

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Albana GM on 27 Dec 2023
Thank you for taking the time and completing our survey! Please accept our apologies for any inconveniences during your stay. If is anything we can do please feel free to reach out to us at anytime and we will be glad to assist.

8/10 Good

Michael, Davenport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice desk person at checkin. Big king rooms with seating area and desk area that was very nice. Everything worked well except the WiFi which was nonfunctional the 2 days we were there. The bed was comfy. The room was quiet. The shower was very good. The bathroom layout was such that the toilet was in a cramped area which was a bit weird. Sizeable refridgerator, but no microwave. Plenty of storage places. Limited number of open plugs.
Stayed 2 nights in Dec 2023
Response from Albana GM on 27 Dec 2023
Thank you very much for taking the time and completing our survey! Please accept our sincere apologies for any inconveniences created!

8/10 Good

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ona on 28 Dec 2023
Thank you so much for completing our guest Survey regarding your recent stay at our hotel!

10/10 Excellent

Syed Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been my go to for day trips to the area, and it has always been a great balance of cost, convenience, and comfort. Accommodating staff and comprehensive amenities at a great location.
Stayed 1 night in Dec 2023
Response from Ona on 23 Dec 2023
Thank you so much for your feedback. We really appreciate it!

10/10 Excellent

sarah

Stayed 1 night in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 8 Jan 2024
Dear Sarah:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

8/10 Good

Natasha

Stayed 1 night in Dec 2023
Response from Albana GM on 18 Dec 2023
Thank you very much for your time!

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 15 Dec 2023
Thank you so much for completing post -stay review.We really appreciated it !Best regards,

8/10 Good

Xueqian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ona ,Front Desk Manager Hyatt Place Chic on 5 Feb 2024
Thank you so much for your stay & your feedback :))

8/10 Good

Nancy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean and quiet. Nice breakfast, pool was heated but was disappointed there was no hot tub at the pool like we thought. It looked like there used to be one and they took it out and put concrete over it!?
Stayed 2 nights in Dec 2023
Response from Ona on 12 Dec 2023
Thank you for completing our Guest Survey regarding your recent stay.We apologize for the inconvenience during your stay.

8/10 Good

Anna

Stayed 1 night in Nov 2023
Response from Ona on 12 Dec 2023
Thank you for completing our Guest Survey regarding your recent stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ona on 8 Dec 2023
Thank for completing our Guest Survey regarding your recent stay!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We were very happy with our stay. The rooms are nice and spacious. The beds are so comfortable! I had one of my best nights sleep in a long time. They had a great selection for breakfast, and everything was delicious. We will be back here again!
Stayed 1 night in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 6 Dec 2023
Thank you so much fir your feedback .We greatly appreciated :))Best regards,

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 6 Dec 2023
Thank you so much fir your feedback .We greatly appreciated :))Best regards,

2/10 Terrible

Brooke

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 6 Dec 2023
Thank you so much fir your feedback .We greatly appreciated :))Best regards,

6/10 Okay

Randy, Chenoa

Liked: Staff & service
Ok
Stayed 1 night in Dec 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 6 Dec 2023
Thank you so much fir your feedback .We greatly appreciated :))Best regards,

10/10 Excellent

Athena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issac was extremely helpful to me when we discovered I had made my reservation for the night after I was meant to stay. He helped me make the correction and I stayed the night I was supposed to. I travel to this area twice a year for a meeting and this is my favorite hotel to stay at. Thank you!
Stayed 1 night in Nov 2023
Response from Ona ,Front Desk Manager Hyatt Place Chic on 30 Nov 2023
Thank you so much for your feedback. We greatly appreciate it :)) Best,

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to hotel when traveling to visit family. It has rooms big enough to accommodate a family of five, three of whom are young adults (two double beds and a sleeper), it accepts our dog, and the hot breakfast is tasty and a real cost saver.
Stayed 2 nights in Nov 2023
Response from Albana GM on 29 Nov 2023
Thank you very much for taking the time and completing our survey! We are very happy that you've enjoyed the stay!

10/10 Excellent

Lan

Very good 👍
Stayed 1 night in Nov 2023
Response from Albana GM on 28 Nov 2023
Greatly appreciated your time!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about - very nice stay
Stayed 4 nights in Nov 2023
Response from Albana GM on 29 Nov 2023
Thank you very much for your time and completing our survey!

10/10 Excellent

Amy, Hillsdale

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean and friendly staff!
Stayed 2 nights in Nov 2023
Response from Albana GM on 28 Nov 2023
Thank you very much for your great scoring!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well kept. The room was comfortable and perfect for my large family.
Stayed 4 nights in Nov 2023
Response from Albana GM on 28 Nov 2023
Thank you for your great comments!

2/10 Terrible

Gabrielle

Disliked: Property conditions & facilities
I had a poor experience at this hotel. First the pool area was indoor but freezing, so my teenage girls could not swim, and they were really looking forward to enjoying the pool. Next the hotel room was cold, we discovered this after getting comfortable-we reached out and someone arrived to fix approximately 15-30 minutes after request and discovered the heat does not work in the room. We were then asked to move to the room name door. Only to discover a HORRIBLE FISH oder. So we ended up moving a 3rd time, the last room was acceptable.
Stayed 1 night in Nov 2023
Response from Albana GM on 28 Nov 2023
Please, accept our sincere apologies! Feedback such as yours, will help us to improve our service. Truly hope that you'll give us another opportunity to better serve you.

10/10 Excellent

Atsuhiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big rooms, convenient location
Stayed 2 nights in Nov 2023
Response from Albana GM on 28 Nov 2023
Thank you very much for your time! We are very happy that you'd enjoyed the stay with us!

6/10 Okay

Noah

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Evening staff was friendly. The morning staff would disappear like they were avoiding guests. Very unprepared for 8 am Saturday morning breakfast. Out of everything and when asked, the staff would run away.
Stayed 1 night in Nov 2023
Response from Albana GM on 28 Nov 2023
Please, accept our apologies for any inconveniences created during your stay with us. Hope you'll give us another opportunity to better serve you.

8/10 Good

Sara

Travelled with partner
Disliked: Staff & service
I enjoyed my stay, but I accidentally left some items behind. The manager said she would send them to me. I paid for shipping, got a fake confirmation number and haven’t received my package after 2weeks. So, I would stay again, but be more mindful of my things, they were irreplaceable.
Stayed 2 nights in Nov 2023
Response from Albana GM on 28 Nov 2023
Thank you very much for your taking the time and completing our survey! Kindly informing that the package is been send and you'll be receiving that shortly! Please, once again accept our honest sincere apologies!