Lobby

Reviews of Hilton Garden Inn Lake Forest Mettawa

3 out of 5
Hilton Garden Inn Lake Forest Mettawa
26225 North Riverwoods Boulevard, Lake Forest, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1000 reviews" "
Rating 8 - Good. 250 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Lou on 16 Apr 2024
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

4/10 Poor

GANG

Stayed 3 nights in Mar 2024
Response from Lou on 16 Apr 2024
Thank you for taking the time to provide feedback from your recent stay. Valued guests like yourself are the reason we can continuously improve upon our service standards to exceed expectations. I have reviewed the scores you left and we are happy you had a positive experience overall. We did notice some lower scores and I would like to check if you had any specific concerns? Please accept our genuine appreciation for staying with us and we hope to serve you again soon.

10/10 Excellent

Steven

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent property with congenial staff! We will stay there again!
Stayed 3 nights in Mar 2024
Response from Lou on 13 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton at its best, ultra clean, friendly staff
Stayed 3 nights in Feb 2024
Response from Lou DeMarchi on 13 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We always enjoy having you as our guest. We look forward to welcoming you back to our hotel in the future. Until then, have a great day!

6/10 Okay

Alexa

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
nice hotel but our room needed repairs and maintenance done. not a big deal
Stayed 2 nights in Nov 2023
Response from Lou DeMarchi on 7 Feb 2024
I would like to extend our sincerest appreciation for providing feedback from your recent stay.I have reviewed the comments you left and would like to offer my heartfelt apologies for the inconvenience. Additionally, I will be immediately sharing your comments so we can improve our guest experience. It will be our pleasure to make sure your needs are fully met moving forward. If you have any further thoughts or questions, I am at your service.

10/10 Excellent

Evan M, Dubuque

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from Lou DeMarchi on 7 Feb 2024
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service

8/10 Good

Lashants

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how nice the staff was and what I didn’t like is that there wasn’t hand soap but it was already because we used the bar soap that was available.
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2024
Response from Lou DeMarchi on 7 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the service at the front desk and Kim who works at bar is the BEST!! We’ll probably be back there again because of her.
Stayed 3 nights in Jan 2024
Response from Lou DeMarchi on 7 Feb 2024
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. It was heartwarming to read the comments you left, and this will bring much joy as we share it with our team. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jimmy Allen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Everyone was extra nice and went out of their way to ensure our stay was perfect. Special shoutout to Barbara who went above and beyond.
Stayed 4 nights in Jan 2024

10/10 Excellent

kim

Stayed 1 night in Jan 2024
Response from Lou DeMarchi on 7 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jamie

Stayed 2 nights in Jan 2024

10/10 Excellent

Warren, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late arrival. Very accommodating.
Stayed 1 night in Jan 2024

10/10 Excellent

Christian

Stayed 2 nights in Jan 2024
Response from Lou DeMarchi on 7 Feb 2024
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service

10/10 Excellent

Jamillia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Matches the Cost
Modern hotel - very clean. Comfortable bed, bed linen, furniture. Friendly staff. Selected because close to my son and his family. Decent price. Not very close to any restaurants, bars, entertainment, shopping though. Cable TV channel guide room chart, and on the television, not accurate. Shower soap bottle dispenser empty. One guest in the hotel had a barking dog in their room (barked long enough to be a pain).
Stayed 2 nights in Dec 2023

10/10 Excellent

Timothy, Neenah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always great!

10/10 Excellent

Don

Stayed 2 nights in Dec 2023

6/10 Okay

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sound suppression
The only complaint I have is that the highway noise is very loud. We stayed in room 422, and the noise was so loud, I checked to see if someone left the window open.
Stayed 1 night in Dec 2023

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Nov 2023

10/10 Excellent

Nicholas Lovelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staf and accommodations were superb. Close to shopping and naval base. One hour drive to Chicago.
Stayed 3 nights in Nov 2023

8/10 Good

Paul Anthony, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2023

10/10 Excellent

Gary, Howards Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Alison, Rochester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good beds, helpful staff
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn on 20 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We always enjoy having you as our guest. We look forward to welcoming you back to our hotel in the future. Until then, have a great day!

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly. The hotel is clean. Excellent choice. Breakfast buffet is great. Coffee is available 24/7. Not bad at all!
Stayed 4 nights in Nov 2023
Response from Hilton Garden Inn on 20 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We always enjoy having you as our guest. We look forward to welcoming you back to our hotel in the future. Until then, have a great day!

8/10 Good

Mahaveer py

Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and friendly.
Stayed 3 nights in Nov 2023
Response from Hilton Garden Inn on 17 Nov 2023
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

bertha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hilton Garden Inn on 17 Nov 2023
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Hotel was wonderful except for the beds and the pillows. The beds were very hard and uncomfortable. The pillows were to small.
Stayed 3 nights in Nov 2023
Response from Hilton Garden Inn on 14 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Olander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and welcoming environment- Staff professional and engaging-
Stayed 2 nights in Nov 2023
Response from Hilton Garden Inn on 14 Nov 2023
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

AVEREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hilton Garden Inn on 14 Nov 2023
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

4/10 Poor

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room not sound proof to the outside,
Stayed 2 nights in Nov 2023
Response from Hilton Garden Inn on 12 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Lyphelicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try to over charge for following nights
Stayed 1 night in Nov 2023
Response from CE on 10 Nov 2023
Thank you for taking the time to rate our hotel. I am not sure what you mean by over charge. If you can please clarify, I would be happy to look into it for you.

10/10 Excellent

JC

Stayed 1 night in Nov 2023
Response from CE on 9 Nov 2023
Thank you for taking the time to rate our hotel. We hope for you to stay with us again soon.

10/10 Excellent

Casey, Clarksville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Niki was awesome! We were there for our sons Basic training Navy graduation and I would definitely recommend anyone to stay there.
Stayed 2 nights in Nov 2023
Response from CE on 6 Nov 2023
Thank you for staying with us.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and great service
I enjoyed this property it was clean and comfortable. The staff was very helpful!
Stayed 3 nights in Nov 2023
Response from Hilton Garden Inn on 5 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We always enjoy having you as our guest. We look forward to welcoming you back to our hotel in the future. Until then, have a great day!

8/10 Good

Odalis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from CE on 6 Nov 2023
Thank you for staying with us.

10/10 Excellent

Kathleen, Lake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from CE on 4 Nov 2023
Thank you for taking a moment to rate our property. We hope you stay with us again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from CE on 2 Nov 2023
Thank you for taking the time to rate our property. We hope you stay with us again soon.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Hotel was very clean, hot tub & pool, nice work out area, HUGE lobby to play cards. Comfortable beds & very close to tons of shopping! Would absolutely stay here again
Stayed 2 nights in Oct 2023
Response from cec on 30 Oct 2023
Thank you for taking the time to review our property and staying with us. We are happy to know that you enjoyed your stay. Hope that you come back soon.

8/10 Good

Erin

Stayed 3 nights in Oct 2023
Response from Hilton Garden Inn on 14 Nov 2023
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Kitchen area waitress took our large order even tho they closed in ten minutes..
Stayed 3 nights in Oct 2023
Response from ce on 25 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Lynn

Stayed 1 night in Oct 2023
Response from Hilton Garden Inn on 14 Nov 2023
On behalf of all of us at Hilton Garden Inn Lake Forest Mettawa, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for excellence. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.