Exterior

Reviews of Hampton Inn McHenry

2.5 out of 5
Hampton Inn McHenry
1555 South Route 31, McHenry, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 395 out of 662 reviews" "
Rating 8 - Good. 193 out of 662 reviews" "
Rating 6 - Okay. 43 out of 662 reviews" "
Rating 4 - Poor. 23 out of 662 reviews" "
Rating 2 - Terrible. 8 out of 662 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness
Fridge in room wasnt working. Besides that the bed worked just fine.
Stayed 1 night in Mar 2024
Response from Hampton Inn McHenry on 26 Mar 2024
Thank you for taking the time to review your recent stay. We appreciate you letting us know about the refrigerator and we've since had it repaired. Thank you for your business!

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn McHenry on 26 Mar 2024
Thank you for your recent stay! We're delighted you enjoyed our accommodations. Hope to have the pleasure of welcoming you back.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked my stay but the bed made a strange sound
Stayed 1 night in Mar 2024
Response from Hampton Inn McHenry on 26 Mar 2024
Thank you for your recent review. We appreciate your business and hope to have the pleasure of your return in the near future.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn McHenry on 26 Mar 2024
Thank you for your 5/5 rating! We're happy you enjoyed your stay with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the staff is very friendly and helpful when trying to find places near the hotel
Stayed 1 night in Mar 2024
Response from Hampton Inn McHenry on 26 Mar 2024
Thank you for your 5/5 rating! We're delighted you enjoyed your stay with us. Hope to see you again!

6/10 Okay

Heather

Travelled with family and small children
The room I reserved was under construction. No one said anything to me. I was given a room then had to go back to the reception desk to ask for my original room. That is when I found out it wasnt available. I had called multiple times throughout the week to make sure my reservation was ok and that the pool was good as it was for my daughter's birthday. Yet no one said anything. The room they gave me was too small for the number of guests. 4 kids 1 adult. So they made me pay for an additional room that was connected. I couldnt cancel as it was for my daughters birthday and she had friends coming to go swimming and have a sleep over. Now I am out even more money. Very disappointed in the service i was given. This would have been a vacant room room the night and instead, i had to pay them.
Stayed 1 night in Feb 2024

10/10 Excellent

Kacy

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a place to stay while visiting the area the hotel staff was friendly rooms were very clean and breakfast was good too.
Stayed 1 night in Feb 2024
Response from Hampton Inn McHenry on 26 Mar 2024
We truly appreciate your 5/5 rating. Thank you for staying with us while visiting the McHenry area. We hope to have the pleasure of welcoming you back again.

10/10 Excellent

Jeffrey

Very nice place to crash
Stayed 1 night in Feb 2024
Response from Hampotn Inn McHenry on 26 Mar 2024
Thanks so much for your 5/5 rating! We hope to see you again very soon!

10/10 Excellent

Sarah, Fountain Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hampton Inn McHenry on 26 Mar 2024
We truly appreciate your 5/5 review! Thank you for your business!

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Hampton Inn McHenry on 26 Mar 2024
Thank you! We're so happy to hear that you consider our hotel a "great place to stay!"

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Chrissy, Onalaska

Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jeff

Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
.
Stayed 4 nights in Nov 2023

2/10 Terrible

Craig

Stayed 2 nights in Dec 2023

10/10 Excellent

Carl Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Nice rooms.
Stayed 3 nights in Nov 2023

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kent, MIAMI BEACH

Stayed 1 night in Nov 2023

8/10 Good

Brittany

Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Business traveller
Liked: Amenities
Very friendly staff person! Clean and well-appointed hotel.
Stayed 1 night in Nov 2023

8/10 Good

Jordyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great till we went to lie down. The bed felt as hard as a rock. It wasn’t comfy at all.
Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Stayed 1 night in Oct 2023

4/10 Poor

Erin Patricia

Travelled with family and small children
Disliked: Staff & service
Checked into our room turned down the sheets and the previous guest s stick of deodorant was in the bed. So clearly, the bed had not been changed or cleaned when they gave us a new room they gave us the wrong number so I was attempting to open the room of an already occupied guest, which then pissed off that guest, which then led me to dragging my three-year-old back downstairs for the second time that evening at 11 PM after I’d welcome him up because there was someone else’s deodorant in the bed, it was just overall very unappealing and very turned off to stay there ever again. The staff had very little sense of urgency to correct the problem and anytime you ask them anything they spoke to you as if you were stupid for not already knowing that the restaurant across the way it closed two weeks ago for instance. Overall, I think the staff needs to be taught what customer services especially in the hospitality industry.
Stayed 3 nights in Oct 2023
Response from Jacquelyn Khollman - Operations Manager on 8 Nov 2023
I am very sorry to hear about your experience during your recent stay with us. I want you to know that we take these issues very seriously, and I have already brought this to the attention of our housekeeping and front desk teams to ensure that this does not happen again in the future. It is disappointing to hear that our staff did not handle the situation with the level of urgency and professionalism that we expect of them. We will make sure to address this with them as well and work on improving our customer service.I hope that you will give us another chance to make things right during your next visit. We value your feedback and will use it to improve our services and ensure that all of our guests have a pleasant experience at our hotel.

8/10 Good

clint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff nice, room clean
Stayed 2 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rocky start
Started out poorly. The desk clerk checking me in, said I was checked in, running my card, but got declined. Ran another card, same thing. There was another gentleman with the same problem and the clerk said it was our problem nothing he could do. Somehow it was the card reader connected declining the card. He then hand keyed the cards and they went thru. I don’t know if it was because we both booked thru a third party or what. Just very rude to say, you are checked in and the room is paid for, but because the card would go thru for a $50 deposit, that it was my problem , nothing he could do. There was plenty of money on the cards. Once he hand keyed, I was able to get a room key card and everything was good.
Stayed 1 night in Aug 2023
Response from Jacquelyn Khollman - Operations Manager on 8 Nov 2023
We are very sorry to hear that your check-in experience did not meet your expectations and that you encountered difficulties with the card reader. We are glad that our front desk clerk was eventually able to hand-key your card details and that everything was resolved.We aim to provide a high level of customer service to all of our guests and it sounds as though we fell short in this instance. We will speak to our team members to ensure that a similar situation does not occur in the future and that our guests are treated with respect and empathy at all times.We appreciate your feedback and hope to have the opportunity to serve you better in the future.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not clean room on weekend
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labor Day Weekend
Very clean. Comfortable bed. Friendly staff. Good breakfast.
Stayed 3 nights in Sep 2023
Response from Jackie Khollman - Operations Manager on 26 Sept 2023
Thank you for the amazing review! We are so glad that you enjoyed your most recent stay with us.We hope to have you back soon!

10/10 Excellent

CLARE, LARCHMONT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very nice room.
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2023

10/10 Excellent

Diane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well cared for. I will definitely stay here again on my next trip to the northern suburbs of Chicago
Stayed 2 nights in Aug 2023
Response from Jackie Khollman - Operations Manager on 15 Aug 2023
Thank you so much for your outstanding review! We are so happy that you enjoyed your stay and the amenities. We look forward to welcoming you back soon!

10/10 Excellent

vytas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Aug 2023

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, staff. The Breakfast were great & many types to choose from.
Stayed 4 nights in Aug 2023
Response from Jackie Khollman - Operations Manager on 9 Aug 2023
Sally, thank you for your great review! We are so glad that you enjoyed your stay along with our breakfast! We hope to have you back soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Room wasn't ready when we checked in, so we were upgraded at no extra cost. The room was clean and smelled wonderful. The bed was very comfortable, and the pillows were plump not flat like some I've seen at other hotels. I will definitely stay here whenever I'm in the area.
Stayed 1 night in Aug 2023
Response from Jackie Khollman - Operations Manager on 9 Aug 2023
Lisa, Thank you for your wonderful review! We are so happy that you enjoyed your stay and we look forward to having you back!

8/10 Good

holly, Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service
After arriving at our first hotel where we had a reservation and being told it was cancelled, we made a reservation here. We arrived about a half hour later and were treated with great courtesy and a room.
Stayed 1 night in Jul 2023
Response from Jackie Khollman - Operations Manager on 3 Aug 2023
Hello John,Thank you for taking the time to leave us such a great review! We are so glad that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Zakary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and neat. Great spot.
Stayed 1 night in Jul 2023

10/10 Excellent

Santa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfied
no complaints everyone was pleasant and the pool and rooms were very clean i loved my stay becoming a member for future trips
Stayed 1 night in Jul 2023
Response from Jackie Khollman - Operations Manager on 23 Aug 2023
Santa, Thank you for your wonderful review! We are so glad that you enjoyed your stay with us.We hope to welcome you back soon!

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sex in the hotel
Very nice hotel, clean. Room walls are a little thin. Someone was getting lucky in the room next to us. Wow!! We could hear everything!!!
Stayed 3 nights in Jul 2023

8/10 Good

Mary

Stayed 1 night in Jul 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2023

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was nice. My big issue is that they told us yes when we asked friday night if we could check out a day early and be refunded. When we checked out next morning they said expedia would mail saying our refund came through. When I reached out to Expedia they said the hotel needs to issue the refund. Expedia called hotel to get the refund and hotel said they would not refund. Now we cant even get anyone at that location to answer our calls to inquire about refund and we can not email cuz they claim our exedra booking number isn't valid. The hotel was fine and the staff we dealt with most of the time was great, but charging someone $250 for a room they didn't use after you said you were issuing a refund and they probably rented to someone else after we left in unacceptable. I mean even a partial refund would be nice. Expedia was very helpful but the hotel has not been with this issue.
Stayed 3 nights in Jun 2023

8/10 Good

Susanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Destiny

Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms EXTREMELY CLEAN, very lit at night, felt very safe here! Will definitely come back here & staff very nice !
Stayed 3 nights in Jun 2023