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Reviews of Hampton Inn Chicago-Carol Stream

2.5 out of 5
Hampton Inn Chicago-Carol Stream
205 W North Ave, Carol Stream, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 471 out of 1001 reviews" "
Rating 8 - Good. 313 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio and Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Waheeda / FOM on 16 Apr 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful hotel
Stayed 2 nights in Apr 2024
Response from Waheeda / FOM on 16 Apr 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Lorie, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Accessible to good dining,
Stayed 1 night in Apr 2024
Response from Waheeda / FOM on 13 Apr 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nicely laid out. Friendly personnel and helpful. Breakfast bar...top notch. Thank you!
Stayed 3 nights in Apr 2024
Response from Waheeda / FOM on 12 Apr 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

4/10 Poor

Thomas

Travelled with group
The refrigerator did not work. No privacy curtains. Just sheers to block the morning sun! The furniture was very worn.
Stayed 1 night in Apr 2024
Response from Waheeda / FOM on 7 Apr 2024
I would like to extend my sincerest apologies for the inconvenience you experienced during your recent stay at our hotel. Your satisfaction is our utmost priorityWe strive for excellence so we look forward to sharing an even more positive experience with you soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on 3 Apr 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!yours in Hospitality!

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendy staff
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on 2 Apr 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!yours in Hospitality !

10/10 Excellent

Brent

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on 2 Apr 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!yours in Hospitality !

10/10 Excellent

Marlin

Stayed 1 night in Mar 2024
Response from Waheeda /Fom on 16 Apr 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Calista

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff was amazing and check out was easy. We were visiting some friends briefly and this was a great choice! Bathrooms came fully stocked with all necessities which made our packing easy, and it was all very clean.
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on 26 Mar 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon!yours in Hospitality !

10/10 Excellent

Gayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again. Everything was great. Beds were comfortable. Breakfast was hot. And we traveled with our son's family and they accommodated us by giving us rooms next to each other. The indoor pool is nice and warm. The room had everything we needed. Soaps, shampoo, conditioner, towels, enough pillows.
Stayed 2 nights in Mar 2024
Response from Waheeda / FOM on 26 Mar 2024
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Chicago-Carol Stream! We hope you plan on staying with us again soon.yours in Hospitality !

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Waheeda / FOM on 26 Mar 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Antoine

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Waheeda / Manager on 19 Mar 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is decent size and has a refrigerator. Everything seemed clean. The breakfast was a bit sparce compared to other properties we've stayed at and the tables were dirty. The gym is decent.
Stayed 1 night in Mar 2024
Response from Waheeda / Manager on 19 Mar 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

April

Liked: Property conditions & facilities
We always stay here. Really nice hotel
Stayed 1 night in Mar 2024
Response from Waheeda / FOM on 5 Mar 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Hesham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Waheeda / FOM on 5 Mar 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

2/10 Terrible

denu

Stayed 1 night in Feb 2024
Response from Waheeda / Manager on 20 Mar 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was always super nice. Bed was comfortable. Couldn’t get the curtains to close, couldn’t get the heater on but it came on every so often to keep the room temp comfortable. The hotel just seems outdated - can tell there had been a water leak under the bathroom sink as wood was peeling. Breakfast was average. Coffee only offered dark roast so I put extra sugar in. Hotel did the job for two nights.
Stayed 2 nights in Feb 2024
Response from Waheeda / FOM on 5 Mar 2024
We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will use your concerns to fine-tune our operations here. Our hotel is slated for a full property renovation within the next 18 months that will surely address the concerns you brought up.

6/10 Okay

Chik-kwun

Stayed 1 night in Feb 2024
Response from Waheeda / Manager on 20 Mar 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

elma

Travelled with family, Travelled with group
We love it.
Stayed 1 night in Feb 2024
Response from Roxanna R (GM) on 28 Feb 2024
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

8/10 Good

Venise

Business traveller
Liked: Cleanliness, staff & service
Pool was closed, website says hot tub which doesn’t exist. Ice machines broken. Room was quiet and clean.
Stayed 2 nights in Feb 2024
Response from Waheeda / Manager on 14 Feb 2024
First and foremost, we would like to thank you for taking the time to share your feedback.On behalf of our entire staff we would like to apologize for any inconveniences youencountered during your stay. Apologize for the situation that happened. We appreciateyour feedback as it helps us further improve our property for our guests and yourself. WeThank you and hope that you will give us another chance in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Waheeda / Manager on 14 Feb 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Waheeda / Manager on 14 Feb 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Misghna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Feb 2024
Response from Waheeda Iqbal / FOM on 8 Feb 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Cheri, Lomira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. We enjoyed the hot breakfast. We will stay here again if we are in the area.
Stayed 1 night in Jan 2024
Response from Waheeda / Manager on 31 Jan 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Waheeda Iqbal / Fom on 20 Jan 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven from the snowstorm.
A quick overnight stay to beat the impending snowstorm. The hotel was clean, staff exceptionally friendly and accommodating. They served a great buffet breakfast. Loved the pool and the fact that it opened at 6am. Also appreciated the noon checkout.
Stayed 1 night in Jan 2024
Response from Waheeda Iqbal / Manager on 20 Jan 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! The wand on our curtain fell off so I am giving this 4/5 stars. Everything else was fantastic.
Stayed 2 nights in Jan 2024
Response from Waheeda Iqbal / FOM on 20 Jan 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

4/10 Poor

Carlton

Travelled with family
Disliked: Staff & service, property conditions & facilities
First impression / first point of contact matters.
Upon check in, another lady pushed the front desk clerk that was originally assisting me away stating to the original clerk, “move out of the way, I’ll do it.” I found this to be rude and unprofessional. I had to repeat my information again and the new person could not find my reservation. I had booked 2 rooms and was only given 1. I tried to show the new clerk my reservation, but; she ignored me and insisted to create new reservations. The occupancy of the hotel was less than 15 percent and I was given the two worse rooms in the hotel. My view was the heating / air conditioning units on the roof. The room had damaged on the walls, which I shared with the new clerk as we checked in. The heating unit in the room constantly made noise. My family and I were in town unexpectedly for the death of my mother in law. I was not able to address these issues as I would have normally would have, because; of our emotional state of mind. I should have checked out and gone to another hotel. This experience will make me hesitate to choose the hotel in the future. Please feel free to contact me for more specifics if necessary.
Stayed 3 nights in Jan 2024
Response from Waheeda / Manager on 9 Jan 2024
Thank you for taking the time to review your recent experience at the Hampton InnChicago-Carol stream. We value your loyalty and respect your feedback. I am concernedto hear you encountered issues with a few issues during your stay here at our hotel. Please accept our sincere apology for the inconvenience.

10/10 Excellent

Zoe

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Waheeda / Manager on 9 Jan 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

6/10 Okay

Sandra

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Great pool
Pool was excellent. Toilet ran all night.
Stayed 1 night in Dec 2023
Response from Waheeda / Manager on 3 Jan 2024
It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We've liked this property in the past but it's really dated. It needs a refresh especially the room and the TV. Smallest hotel TV's ever. Pillows are child size. We had to get 2 extra pillows. We had a King size bed with small pillows. again, we've liked the property but it seems like they're in need of a full refresh of the rooms, bathrooms, hallways and finish the hall going to the elevators. the floor has been updated but the wallpaper is old. We like to stay here for convenience.
Stayed 1 night in Dec 2023
Response from Waheeda / Manager on 3 Jan 2024
Please be assured that this is not the standard that we aspire to and we will use your concerns to fine-tune our operations here. Our hotel is slated for a full property renovation within the next 18 months that will surely address the concerns you brought up. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Waheeda / Manager on 3 Jan 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Wagdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Response from Waheeda / Manager on 3 Jan 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Waheeda/Manager on 28 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Waheeda / Manager on 27 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Vianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Waheeda / Manager on 27 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Steven, West Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant place to stay.
Stayed 1 night in Dec 2023
Response from Waheeda /Manager on 27 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Waheeda Iqbal / Manager on 19 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Mark

Stayed 2 nights in Dec 2023
Response from Waheeda / Manager on 9 Jan 2024
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

6/10 Okay

Erin

Stayed 1 night in Dec 2023
Response from Waheeda Iqbal / Manager on 19 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

6/10 Okay

Edward Weilie, Portland

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Waheeda Iqbal / Manager on 14 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.

10/10 Excellent

Terrelisha

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Waheeda Iqbal /Manager on 14 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.

6/10 Okay

Julie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Waheeda Iqbal/ Manager on 16 Nov 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Vianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy
Thank you it was comfortable and clean
Stayed 1 night in Nov 2023
Response from Waheeda Iqbal/ Manager on 11 Nov 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Waheeda Iqbal / Manager on 11 Nov 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from Waheeda Iqbal / Manager on 14 Dec 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Waheeda Iqbal / Manager on 11 Nov 2023
Thank you for choosing to stay with us here at the Hampton inn carol stream, we hope you enjoyed your stay. It was a pleasure having you and we look forward to seeing you again soon.yours in hospitality!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and friendly staff
Stayed 2 nights in Nov 2023
Response from Jeannine E GM on 8 Nov 2023
Thank you for staying a leaving a review. We don hope you enjoyed your stay & hope to see you again soon!

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Needs updating.
Rooms need some updating. Smelled a bit musty. The windows seal was broken so moisture in between. Possible mold on the window ceiling.
Stayed 2 nights in Oct 2023
Response from Jeannine E GM on 1 Nov 2023
Thank you for staying and leaving a review. We will be updating the property with a future renovation. We do hope to see you again.