Hello Greg, Thank you for providing feedback on your stay. We are sorry to hear you did not have a great experience. We will take all of your comments and use them to train and improve for the future. We hope you will give us another try in the future. - Extended Stay America Suites Chicago Schaumburg I90

Dear Rutviz, We're thrilled that you found our staff excellent during your stay at Extended Stay America. Providing exceptional service is our priority, and we're delighted that our team made a positive impression on you. Your feedback is appreciated, and we hope to welcome you back for another beautiful experience. Sincerely,Hotel Management

Dear Helena, Thank you for choosing us. We're sorry for the maintenance issues, odor, and any service lapses from our staff. Our team works hard to ensure all guests feel comfortable and accommodated during their stay and regret falling short. We'll address the issues mentioned to improve our service and facilities. Your feedback is invaluable to us. We're committed to providing a better experience should you stay with us again. Sincerely,Hotel Management

Dear George, Thank you for choosing us. We're glad you found your room clean and satisfactory during your stay. However, we apologize for the unpleasant odor in the hallway. We take your feedback seriously and will address the issue promptly. Regarding the public restroom, we understand the concern and are taking steps to ensure the safety and comfort of all our guests. Thank you for bringing these matters to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Hello ramji Thank you for the 5-star review. We are happy to hear you enjoyed our quiet location and look forward to having you stay again in the future. - Extended Stay America Suites Chicago Elgin West Dundee

Hello Lester, Thank you for the perfect rating. We are happy to hear you enjoyed our convenient location and look forward to hosting you again soon. - Extended Stay America Suites Chicago Schaumburg I90

Thank you for taking the time out of your busy day to give us a nice review. Thank you for staying with Extended Stay America

Hello Jeffrey, Thank you for your feedback. We apologize for the lack of communication and that it resulted in an unpleasant experience. We will look into the situation and make sure it isn't an issue in the future. - Extended Stay America Suites Chicago Schaumburg I90

Dear Fred and Judy,Thank you for taking a moment to leave your review. We appreciate your comments so we can continue to improve our guest experience. We look forward to welcoming you back.

Dear Monica,We're so sorry to see we failed to meet your expectations during your stay with us. We appreciate you bringing these concerns to our attention so we can make the appropriate changes.

Dear Elmira, Thank you for sharing your feedback. We value all guest experiences and regret to hear that your recent stay didn't meet your expectations. We're committed to ensuring the comfort and satisfaction of all our guests, and we take your review seriously. Please allow us the opportunity to address any specific concerns you may have encountered during your stay. Your feedback is invaluable as it helps us improve our services for future guests. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve. Sincerely,Hotel Management

Hi Rafael,Thanks so much for your rating and review. We look forward to seeing you again.

Hi Jay t,Thank you so much for leaving your rating and review. We're glad you enjoyed your stay and appreciate your comments about the hallway. We're continually striving to improve our guest experience and need guests' comments like yours to continue improving.

Hello Nick, Thank you for taking the time to leave a review for our property. We always love to see when we provide a perfect stay. We look forward to having you back again soon. - Extended Stay America Suites Chicago Schaumburg I90

Hi Bryan,Thanks so much for your perfect rating. We hope to see you again soon.

Dear Alex, Thank you for your feedback. We sincerely apologize for the disturbance caused by other guests and the issues you encountered during your stay. Your comfort and satisfaction are paramount to us, and we regret that we fell short in delivering a peaceful and comfortable experience. Immediate action is being taken to address the noise disturbance and maintenance issues to prevent future occurrences. Your feedback is invaluable, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Hi Djeddy,Thank you so much for your 5 out 5 rating. We're so glad you enjoyed your stay with us. We hope to see you again soon!

Dear Fabio, Thank you for your feedback regarding your recent stay. We apologize for the cleanliness issues you encountered during your visit. We will share your comments with our housekeeping team to ensure our suites are thoroughly cleaned before assigning them to guests. Additionally, please know that our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained. We also work closely with the local police department to keep our guests safe and secure during their stay. We hope you'll consider giving us another chance to provide you with a more pleasant stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Shenika, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Ensuring our rooms meet the highest standards is our top priority, and we apologize for not meeting these expectations. We have shared your concerns with our team to ensure we do not repeat these issues in the future. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Hello Irma, We are sorry to see you did not have a great experience at our property. We appreciate all guest feedback and will use your rating to improve for the future. - Extended Stay America Suites Chicago Schaumburg I90

Hello Johvon,Thank you so much for leaving your perfect rating after your recent stay with us. We can't wait until we can welcome you back again!

Thank you for taking the time out of your busy day to give us a review. It is truly appreciated. Thank you for with Extended Stay America

Dear Masaki,We're very sorry we failed to meet your expectations during your recent stay with us. We hope to have a chance to serve you better in the future.

Dear Kristin, Thank you for sharing your review about your positive visit to Extended Stay America! Our top priority is providing clean accommodations and friendly service; we are glad we have achieved that. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future for another enjoyable experience!Sincerely,Hotel Management

Dear Silvia, We sincerely apologize for the disappointing experience you had during your visit. Your feedback regarding the smell and cleanliness is concerning, and we take it seriously. Please know that cleanliness and guest comfort are our top priorities, and we will address these issues immediately with our housekeeping team. We understand your decision not to stay, and we regret any inconvenience caused. We strive to provide a pleasant stay for all our guests, and we hope to have the opportunity to serve you better in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Juan,Thank you so much for your rating. We hope to see you again soon!

Dear José A, Thank you for staying at our hotel. We are pleased to read that you liked your room. However, we apologize for any difficulties you had during your stay. We noted your concerns and will share them with our team. We continually strive to improve our services and appreciate your feedback. We hope to have another opportunity to welcome you again.Sincerely,Hotel Management

Dear Deborah, Thank you for staying with us. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we are sorry that we did not meet all of your expectations regarding the room. This has been addressed with our housekeeping staff, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Thank you.Sincerely,Hotel Management

Thank you for taking the time out of your busy day to give us a nice review. Thank you for staying with Extended Stay America

Dear Deborah, We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience falls short of the standards we strive to uphold. We regret any miscommunication regarding refunds and appreciate your patience in discussing your concerns with our manager. We're glad you received a free upgrade, but we understand this did not fully address your dissatisfaction. Your feedback is invaluable, and we will address these issues promptly with our housekeeping team to prevent recurrence. We hope for the opportunity to restore your faith in us during any future visits.Sincerely,Hotel Management

Dear Tumurtogoo, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay with us. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management

Dear Vasil, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Thank you for to give us a nice review. It is truly appreciated. Thank you for with Extended Stay America

Thank you very much for your kind review. It is appreciated dearly. Thank you for staying with Extended Stay America.

Thank you for taking the time out of your busy day to give us a great review. It is greatly appreciated. Thank you for staying with Extended Stay America

Dear Andrew, Thank you for the review and for sharing your experience. We apologize for the issues in your guest room, particularly the difficulty keeping your room at a comfortable temperature. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

Thank you for taking the time to give us a nice review. It is greatly appreciated. Thank you for staying with Extended Stay America.

Dear Derrick, Thank you for sharing your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Thank you for giving us a nice review.It is a non-smoking property. It is hard to catch anyone red handed. But we do try our best to minimize it. Sorry for any inconvenience. Thank you staying with Extended Stay America.

Thank you for staying with us and giving us a nice review. Sorry for any delay or inconvenience during check-in process last December. Thank you for Staying with Extended Stay America.

Dear Frank, Thank you for your recent stay with us. We genuinely regret not meeting all of your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Bradley,We are truly sorry to see we were unable to meet your expectations during your recent stay with us. We strive to exceed our guest expectations and are continually working to improve our guest experience. We hope you'll you try us again in the future.

Dear Margaret, Thank you for staying with us. We are glad to know that you liked most aspects of your visit. However, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Xavier, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Also, we regret our breakfast choices did not meet your taste, and we will share your remarks with the concerned team for further improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management