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Reviews of Embassy Suites by Hilton Chicago Lombard Oak Brook

3.5 out of 5
Embassy Suites by Hilton Chicago Lombard Oak Brook
707 E Butterfield Road, Lombard, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 564 out of 1005 reviews" "
Rating 8 - Good. 225 out of 1005 reviews" "
Rating 6 - Okay. 98 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 63 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Guy on 22 Apr 2024
Thank you for sharing your positive feedback! We're delighted that your stay with us was a success. We look forward to hosting you again!

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Guy on 22 Apr 2024
Thank you for sharing your positive experience! We're elated that you enjoyed your stay at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding visit!

10/10 Excellent

Mara Verboonen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guy on 17 Apr 2024
Thank you for sharing your positive feedback! We're delighted that your stay with us was a success. We look forward to hosting you again!

10/10 Excellent

malika

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel
Stayed 1 night in Apr 2024
Response from Guy on 8 Apr 2024
Thank you for taking the time to share your positive experience! We're so pleased that you had a memorable stay. We can't wait to have you back as our guest!

2/10 Terrible

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible weekend, it was a very bad experience in the pool also… the kids and I barely got to enjoy it. So many noise complaints over the weekend.
Stayed 2 nights in Mar 2024
Response from Guy on 4 Apr 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We take guest concerns seriously, and we'll be looking into the issues you've raised to improve our services.

6/10 Okay

Blanca

Travelled with partner
I didn’t appreciate getting woke up to the fire alarm
Stayed 3 nights in Mar 2024
Response from Guy on 4 Apr 2024
Thank you for providing us with your feedback. Your comfort and satisfaction are important to us, and we apologize for the inconvenience. We hope to have the chance to regain your trust.

6/10 Okay

Nicole

Travelled with family
Disliked: Amenities, property conditions & facilities
Pool area was not kept up well. It was dirty and there was brown in the goal in the hot tub, so couldn’t even get in and the water was not hot at all in the hot tub. Bar area was nice. Front desk gals not very friendly.
Stayed 1 night in Mar 2024
Response from Guy on 3 Apr 2024
Thank you for your review and for choosing to stay with us. Your feedback is valuable in our ongoing efforts to enhance our services. We're here to listen and make necessary improvements based on your comments. We hope we'll have the opportunity to regain your trust.

8/10 Good

Michelle, Detroit

Stayed 3 nights in Mar 2024
Response from Guy on 22 Apr 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guy on 2 Apr 2024
Thank you for your positive review! We’re looking forward to serving you again in the future!

4/10 Poor

Sharita

Travelled with family
Liked: Staff & service, property conditions & facilities
Response from Guy on 1 Apr 2024
We're genuinely sorry that your stay with us was less than satisfactory. Your feedback is essential in our efforts to continuously improve our services. We will be taking steps to prevent similar situations and we hope to have the chance to make it up to you in the future.

4/10 Poor

Deanna

Travelled with family
I like the accommodations as far as space of your rooms and the full to cook breakfast provided. However after coming to your location for over 15 yrs this would be my last unfortunately. Over the years the noise and the marijuana smoking within the property makes it less enjoyable for families.
Stayed 3 nights in Mar 2024
Response from Guy on 1 Apr 2024
We're sorry to hear about the challenges you faced during your stay. Your comfort and satisfaction are important to us, and we're committed to making the necessary improvements. Please know that your feedback helps us enhance our services for all our guests.

6/10 Okay

Ishtar

Didn’t like the breakfast
Stayed 3 nights in Mar 2024
Response from Guy on 1 Apr 2024
Thank you for providing us with your feedback. We're pleased to have had you as our guest. Your suggestions are valuable, and we'll use them to continue improving the quality of our services for future guests.

2/10 Terrible

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too loud in common area and police had come. I felt threatened and scared too many people there.large crowd was arguing. The pool too small and dirty all this happened at 10 pm then somebody pulled fire alarm at 8am we all had t go downstairs just a disaster. Overall the hotel is nice well kept up and clean. Mybe because the weekend and young people having partes and got out of hand
Stayed 2 nights in Mar 2024
Response from Guy on 1 Apr 2024
Thank you for bringing your concerns to our attention. We regret that your experience fell short of our usual standards. We take your feedback seriously and will be taking steps to ensure a better experience for future guests. We hope to have the chance to regain your trust.

2/10 Terrible

Ahman

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Me and my family stay at the embassy quite frequently! However this time our stay was quite different. The staff is always courteous,however very understaffed. The pool area is place that should be safe,and enjoyable. In the evening they have security,but apparently they need it all day at the pool! My son,and husband went down to swim,and there were a bunch of unaattended boys. The boys were running around,taking clean towels,and placing them in the pool. They were playing in the hot tub,and hitting each other with towels,with no regards of other guest. There were also several hotel room parties,which needs to stop,because once again there is no consideration of other guest! The lack of supervision that is allowed on the premises is appalling! When we checked in on our first night everything was clean. As we continued our stay you could see the dissaray, throughout the hotel,because of all the ruckus that was allowed.We love Embassy,but they need to make some changes, or they will start to lose alot of long time guest.
Stayed 3 nights in Mar 2024
Response from Guy on 1 Apr 2024
We're sorry to hear that you had a negative experience with our hotel and that we did not meet your expectations. We strive to provide all of our guests with a high level of professionalism and excellent service, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and take all reviews seriously, as it helps us to improve our services and better meet the needs of our guests. Thank you for taking the time to share your experience with us, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Kerran

I like that the property is easily accessible: however, parking was challenging. Also housekeeping did not come one time to our room which was disappointing.
Stayed 3 nights in Mar 2024
Response from Guy on 1 Apr 2024
Thank you for sharing your feedback with us. We appreciate your input, as it helps us understand where we can improve. We hope to have the opportunity to provide you with an even better experience in the future.

8/10 Good

Kunio, Redmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 2 nights in Feb 2024
Response from Guy on 1 Apr 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Tawana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and will return soon.
Stayed 1 night in Mar 2024
Response from Guy on 1 Apr 2024
Thank you for sharing your positive feedback! We're delighted that your stay with us was a success. Our aim is to provide outstanding service and comfort, and your review reassures us that we're on the right track. We look forward to hosting you again!

10/10 Excellent

Roxane, Palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Guy on 27 Mar 2024
Thank you for rating your stay with us! We're happy to hear that you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very helpful and just a great experience.
Stayed 4 nights in Mar 2024
Response from Guy on 28 Mar 2024
Thank you for your positive review! We're so glad you had a wonderful stay with us. Our team is committed to ensuring our guests have a memorable time, and your feedback inspires us to keep striving for excellence. See you again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Mar 2024
Response from Guy on 27 Mar 2024
Thank you for reviewing your stay with us! It's wonderful to hear that you had a wonderful stay at our hotel. We hope we can welcome you back soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guy on 25 Mar 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enough room for family (7 room total) Very nice experience all around.
Stayed 3 nights in Mar 2024
Response from Guy on 19 Mar 2024
Thank you for taking the time to share your positive experience! We're delighted to have exceeded your expectations during your stay. We strive to provide a seamless and enjoyable experience, and your feedback fuels our passion to continue delivering exceptional service.

10/10 Excellent

Stephanie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for dance competition that was close by. Everything was clean and neat. Staff was friendly. My only complaint would be that they don’t take cash or checks to check in, had I known that I would have prepare better.
Stayed 3 nights in Mar 2024
Response from Guy on 19 Mar 2024
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We look forward to serving you again in the future!

8/10 Good

abby

Travelled with partner
Liked: Staff & service
Surprise—$12.50 tax for parking. Not mentioned before we arrived.
Stayed 4 nights in Mar 2024
Response from Guy on 19 Mar 2024
Thank you for taking the time to share your thoughts about your stay. We're glad you chose our hotel, and we'll use your feedback to refine our offerings. If you ever decide to stay with us again, we hope to exceed your expectations.

2/10 Terrible

benny

Disliked: Staff & service, property conditions & facilities
Well for starters they charge $12.50 per night for parking. First time I’ve ever heard of or experienced that. They don’t tell you this until you’ve booked. Then their pool was out of order again and the staff was pretty lousy. Won’t coming back.
Stayed 2 nights in Mar 2024
Response from Guy on 13 Mar 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We take guest concerns seriously, and we hope you'll give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Theresa

Stayed 3 nights in Mar 2024
Response from Guy on 15 Mar 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Ralna Diane

Stayed 4 nights in Mar 2024
Response from Guy on 13 Mar 2024
Thank you for your fantastic review! We're thrilled to see you've enjoyed your stay with us and we hope to welcome you back soon!

10/10 Excellent

Arianna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels I have stayed at!
Stayed 2 nights in Mar 2024
Response from Guy on 11 Mar 2024
Thank you so much for taking the time to leave a review of your stay! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We look forward to serving you again in the future!

10/10 Excellent

Gia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Guy on 11 Mar 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Andy

Travelled with family
It was nice overall but furniture in the room was a little roughed up and kind of dirty. Stairway by pool room was yucky and our room was too hot with no way to get it cooler.
Stayed 2 nights in Mar 2024
Response from Guy on 4 Mar 2024
Thank you for your review and for choosing us for your stay. Your feedback is essential, and while we are happy to see that you enjoyed your stay, we're grateful for your honesty in sharing areas of concern. Rest assured, we'll use your suggestions to further enhance our services and provide an even better experience on your next visit.

2/10 Terrible

Paris

Disliked: Staff & service
i will be reporting the shift members to corporate. they gave nasty attitudes from the moment we entered the building
Stayed 2 nights in Feb 2024
Response from Guy on 4 Mar 2024
We're sorry to hear about the challenges you faced during your stay. Your experience does not reflect our usual level of service, and we're committed to addressing the issues you've mentioned. We appreciate your feedback as it helps us improve.

10/10 Excellent

Gussie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024
Response from Guy on 1 Mar 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness
Suites are spacious. Room cleansing services are available every day. Nice price.
Stayed 3 nights in Feb 2024
Response from Guy on 28 Feb 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for my daughter’s volleyball tournament. Staff was friendly, everything was clean, and the main hangout area in the lobby was a lot of fun.
Stayed 3 nights in Feb 2024
Response from Guy on 27 Feb 2024
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We're looking forward to serving you again in the future!

6/10 Okay

Sherita

Travelled with family, Travelled with family and small children
Someone was having a color party in the room right next door to mines. Other than that my stay was pretty decent, definitely not for asking price per night though.
Stayed 1 night in Feb 2024
Response from Guy on 19 Feb 2024
We appreciate your review and your honesty about your experience. Your feedback is important to us, and we'll be looking into ways to enhance our services based on your comments. We hope to have the opportunity to welcome you back.

4/10 Poor

Dustin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Why spend the $ on upgrades just not to take care of it? New bathroom yet grout had never been cleaned. Pool area in disrepair. Was a 2-star hotel trying to act like a 3-4 star. Just be who you are.
Stayed 2 nights in Feb 2024
Response from Guy on 19 Feb 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We take guest concerns seriously, and we'll be looking into the issues you've raised to improve our services.

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service
I was very disappointed with the pool area the jacuzzi water was vwry cloudy and looked unclean and unsafe broken tile was also exposed on the jacuzzi and the vents looks like they havent been cleaned in years and there was clear signs the roof at one time was leaking or may still be. The pool area and the elevators were extremely slow. However the room the breakfast and happy hour were all good.
Stayed 2 nights in Feb 2024
Response from Guy on 19 Feb 2024
Thank you for choosing our hotel for your stay. We appreciate your thoughtful review, and we'll take your comments into consideration as we strive to enhance our offerings. We hope to have another chance to serve you.

4/10 Poor

Kathleen

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Guy on 14 Feb 2024
We're sorry that your stay didn't meet your expectations. Your feedback is important to us, and we take it seriously. We appreciate your honesty and hope to have another opportunity to serve you.

8/10 Good

Terence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 4 nights in Feb 2024
Response from Guy on 12 Feb 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was rather slow, and they need more elevators. Had to take the stairs twice because elevators are packed during check-in & out.
Stayed 1 night in Feb 2024
Response from Guy on 5 Feb 2024
We're grateful for your review and for choosing to stay with us. Your feedback is valuable in our ongoing efforts to enhance our services. We hope to have the opportunity to provide you with an even better experience in the future.

10/10 Excellent

Carla

Travelled with family
Dated
Stayed 1 night in Feb 2024
Response from Guy on 5 Feb 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness
Shower leaked into hallway :(, the installer of the tile did this wrong, huge lake of water once finished with shower. Needs corrected. 10th floor.
Stayed 1 night in Feb 2024
Response from Guy on 2 Feb 2024
Thank you for sharing your feedback with us. We appreciate your input, as it helps us understand where we can improve. We hope to have the opportunity to provide you with an even better experience in the future.

10/10 Excellent

June

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the full service breakfast. Rooms are reasonably clean.
Stayed 2 nights in Jan 2024
Response from Guy on 2 Feb 2024
Thank you for your positive review! We're so pleased that you had a memorable stay. Our team strives to create comfortable and enjoyable stays for our guests, and we're glad we succeeded in your case. Come back and visit us soon!

10/10 Excellent

Jacob, Derry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guy on 29 Jan 2024
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Maryellen

Travelled with family
Liked: Staff & service, amenities
Love the breakfast
Response from Guy on 25 Jan 2024
Thank you for sharing your positive feedback! We're delighted that your stay with us was a success. Our aim is to provide outstanding service and comfort, and your review reassures us that we're on the right track. We look forward to hosting you again!

10/10 Excellent

Isabel

Stayed 4 nights in Jan 2024
Response from Guy on 24 Jan 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guy on 30 Jan 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

6/10 Okay

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was fine. We like Embassy Suites, it was just our room was very hot and wouldn't cool down. A maintenance guy came to address it, but it didn't really work. He said he'd bring a fan, but didn't. I went to get one myself, which was fine, just not exactly what I expect from Embassy.
Stayed 1 night in Jan 2024
Response from Guy on 22 Jan 2024
Thank you for taking the time to share your thoughts about your stay. We're glad you chose our hotel, and we'll use your feedback to refine our offerings. We'll work hard to address your concerns and provide an improved experience in the future.

8/10 Good

Rita

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Love the atmosphere and the design of the hotel. The girl at the front desk was wonderful. We love the nightly reception and the free breakfast. What I did not like...the pool area was VERY cold and dark. The pool had way too many kids, and same with the hot tub. I was in there for 2 hours and NEVER saw a staff member come in and check on things. 2 teenage girls were physically fighting in the pool. Also only 1 out of 3 elevators worked. This was VERY inconvient.
Stayed 1 night in Jan 2024
Response from Guy on 22 Jan 2024
Thank you for your review and for choosing us for your stay. Your feedback is essential, and while we are happy to see that you enjoyed your stay, we're grateful for your honesty in sharing areas of concern. We'll take your comments to heart and strive to deliver an outstanding experience across the board.

6/10 Okay

Scott

Disliked: Property conditions & facilities
We stayed for one evening on a Saturday. The pool area was NOT clean and the pool/hot tub was not clean or well treated. On a Saturday evening they have multiple security guards around, which felt off in regards to safety. We would not stay here again
Stayed 1 night in Jan 2024
Response from Guy on 8 Jan 2024
We're truly sorry for the inconveniences you encountered during your stay. Your feedback is taken to heart, and we'll be reviewing our processes to prevent similar issues in the future. We appreciate your honesty and hope to have another opportunity to serve you.