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Reviews of Holiday Inn Chicago – Midway Airport S, an IHG hotel

2.5 out of 5
Holiday Inn Chicago – Midway Airport S, an IHG hotel
7353 S Cicero Avenue, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 109 out of 1003 reviews" "
Rating 4 - Poor. 47 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Arturo

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Is a average service
Stayed 1 night in Apr 2024
Response from Shaayna Day on 18 Apr 2024
Thank you for your feedback. We apologize for not exceeding your expectations If there are any concerns please feel free to reach out to us directly.

10/10 Excellent

Kellie, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash around the outside and surrounding blocks. Noisy on the street side during the day. Factory lot on the back lot.
Stayed 4 nights in Apr 2024
Response from Shaayna Day on 17 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations. Thank you for staying with us see you soon!

2/10 Terrible

Cleve

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Shaayna Day on 17 Apr 2024
Thank you for your feedback. We apologize for not exceeding your expectations If there are any concerns please feel free to reach out to us directly.

2/10 Terrible

Cleve

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My TV didn’t work in my room and they wouldn’t accommodate me. Told me to call Expedia. Also it wasn’t the cleanest room. Looked like hotel staff stayed in that room during there breaks. Horrible service from lady named MJ.. very rude and tried charging extra for things I had included already! I would like a refund or some sort of credit.. Please and Thanks.
Stayed 1 night in Apr 2024
Response from Shaayna Day on 17 Apr 2024
Thank you for your feedback. We apologize for not exceeding your expectations If there are any concerns please feel free to reach out to us directly.

10/10 Excellent

anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great . The only problem was the struggle to find a parking spot every time we r back at night
Stayed 5 nights in Apr 2024
Response from Shaayna Day on 14 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations. Thank you for staying with us see you soon!

10/10 Excellent

LaQuandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient, less than 2 miles from MDW, modern & chic. Staff is very friendly. Key card is required to access the elevator. I felt very safe as a solo, female traveler. $50 flat incidental fee. Recommend! 5 stars
Stayed 2 nights in Apr 2024
Response from Shaayna Day on 13 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations. Thank you for staying with us see you soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great⭐️
Stayed 1 night in Apr 2024
Response from Shaayna Day on 14 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations. Thank you for staying with us see you soon!

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Shaayna Day on 11 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations. Thank you for staying with us see you soon!

2/10 Terrible

Teshlyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shaayna Day on 9 Apr 2024
Thank you for your feedback. We apologize for not exceeding your expectations If there are any concerns please feel free to reach out to us directly.

8/10 Good

Katia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lack of parking and littering around the building.
Stayed 1 night in Apr 2024
Response from Shaayna Day on 9 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Shaayna Day on 9 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations. Thank you for staying with us see you soon!

6/10 Okay

Juan

Stayed 1 night in Apr 2024
Response from Shaayna Day on 9 Apr 2024
Thank you for your feedback!

10/10 Excellent

Pimvalun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shaayna Day on 6 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations. Thank you for staying with us see you soon!

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff accommodation
Stayed 1 night in Apr 2024
Response from Shaayna Day on 3 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations.

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good to stay , very friendly staff , bed was comfortable the only thing I didn't like was there was a smell in the room.
Stayed 3 nights in Mar 2024
Response from Shaayna Day on 30 Mar 2024
Thank you for your feedback! We will definitely address the issue of the smell with our housekeeping department.

10/10 Excellent

Sonia

Stayed 1 night in Mar 2024
Response from Shaayna Day on 14 Apr 2024
Thank you for your feedback! We are glad we exceeded your expectations. Thank you for staying with us see you soon!

10/10 Excellent

Tarkeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 3 nights in Mar 2024
Response from Shaayna Day on 27 Mar 2024
Thank you for your feedback! We are glad we exceeded your expectations.

8/10 Good

MaryGrace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shaayna Day on 23 Mar 2024
Thank you for your feedback. We apologize for not exceeding your expectations If there are any concerns please feel free to reach out to us directly.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a nice place to stay! It was clean and the staff was friendly & helpful.
Stayed 1 night in Mar 2024
Response from Shaayna Day on 18 Mar 2024
Thank you for staying with us! We are glad you enjoyed your staff and the team was helpful and friendly.

6/10 Okay

Lemuel Jr

Travelled with family and small children
Average
Stayed 1 night in Mar 2024
Response from Shaayna Day on 15 Mar 2024
Thank you for your feedback. We apologize for not exceeding your expectations

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay parking was so expensive though.
Stayed 3 nights in Mar 2024
Response from Shaayna Day on 14 Mar 2024
Thank you for your feedback! We are glad we exceeded your expectations.

6/10 Okay

Kennetha

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They charged for parking but had limited spaces for the number of guests at the hotel. People were creating spaces in the middle of the lot making it hard to navigate. The property had additional parking behind the hotel, where it was unlit, with no entrance to the hotel.
Stayed 1 night in Mar 2024
Response from Shaayna Day on 14 Mar 2024
Thank you for your feedback. We apologize for not exceeding your expectations

6/10 Okay

Sylvia

Stayed 1 night in Mar 2024
Response from Shaayna Day on 13 Mar 2024
Thank you for your feedback. We apologize for not exceeding your expectations.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Mar 2024
Response from Shaayna Day on 11 Mar 2024
Thank you for your feedback! We are glad we exceeded your expectations.

10/10 Excellent

Destiny

Stayed 1 night in Mar 2024
Response from Shaayna Day on 30 Mar 2024
Thank you for your feedback! We are glad we exceeded your expectations.

8/10 Good

Lucio

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 2 nights in Mar 2024
Response from Shaayna Day on 11 Mar 2024
Thank you for your feedback! We are glad we exceeded your expectations.

10/10 Excellent

Timothy

Stayed 1 night in Mar 2024
Response from Shaayna Day on 30 Mar 2024
Thank you for your feedback! We are glad we exceeded your expectations.

10/10 Excellent

shanice

Stayed 1 night in Mar 2024
Response from Shaayna Day on 30 Mar 2024
Thank you for your feedback! We are glad we exceeded your expectations.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MJ was super sweet and helpful! Shuttle service was excellent too!
Stayed 1 night in Mar 2024
Response from Shaayna Day on 5 Mar 2024
Thank you for your feedback! We are glad that you enjoyed your stay. Hopefully we will see you again soon.

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle runs 24/7 which made it easy to catch my 6 am flight. Great value and amenities for the money!!
Stayed 1 night in Feb 2024
Response from Shaayna Day on 28 Feb 2024
Thank you for your feedback! We are glad we exceeded your expectations.

4/10 Poor

SHERRI

Stayed 2 nights in Feb 2024
Response from Shaayna Day on 23 Mar 2024
Thank you for your feedback. We apologize for not exceeding your expectations If there are any concerns please feel free to reach out to us directly.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!
Stayed 1 night in Feb 2024
Response from Shaayna Day on 24 Feb 2024
Thank you for your feedback! We are glad we exceeded your expectations.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Had some noisy neighbors after 10pm. Restaurant closed. Breakfast buffet was good. Room was clean. AC was not working great, but enough.
Stayed 3 nights in Feb 2024
Response from Shaayna Day on 20 Feb 2024
Thank you for your feedback! We are glad we exceeded your expectations.

8/10 Good

Timika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean but paying $23 for parking is ridiculous
Stayed 1 night in Feb 2024
Response from Shaayna Day on 17 Feb 2024
Thank you for your feedback. We apologize for not exceeding your expectations.

6/10 Okay

Dawn

Travelled with partner
Was surprised to find that we had to pay $23 for overnight parking - wasn’t aware. Would have booked elsewhere. The lighting in the bathroom was not very bright & no exhaust fan. The walls in the bathroom were not clean or in the entry hall. Very loud as well. I realize we were by an airport but it t was like a raceway outside. The desk clerk was very knowledgeable and professional.
Stayed 1 night in Feb 2024
Response from Shaayna Day on 17 Feb 2024
Thank you for your feedback. We apologize for not exceeding your expectations.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shaayna Day on 17 Feb 2024
Thank you for your feedback! We are glad we exceeded your expectations.

8/10 Good

Nicole

Stayed 1 night in Feb 2024
Response from Shaayna Day on 23 Mar 2024
Thank you for your feedback. We apologize for not exceeding your expectations If there are any concerns please feel free to reach out to us directly.

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shaayna Day on 13 Feb 2024
Thank you for your feedback! We are glad we exceeded your expectations.

6/10 Okay

LADONNA

Liked: Amenities
I didnt like the fact that i had to pay for parking, thats one the perks of staying in the suburbs.
Stayed 1 night in Feb 2024
Response from Shaayna Day on 10 Feb 2024
Thank you for your feedback. We apologize for not exceeding your expectations.

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Shaayna Day on 10 Feb 2024
Thank you for your feedback! We are glad we exceeded your expectations.

10/10 Excellent

Bara

Stayed 1 night in Feb 2024
Response from Shaayna Day on 6 Feb 2024
Thank you for your feedback! We are glad we exceeded your expectations.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shaayna Day on 5 Feb 2024
Thank you for your feedback! We are glad we exceeded your expectations.

8/10 Good

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for parking
Stayed 1 night in Jan 2024
Response from Shaayna Day on 28 Jan 2024
Thank you for your feedback!

10/10 Excellent

Stacy, Littleton

Travelled with family
Liked: Cleanliness, amenities
Efficient and wonderful service!
Stayed 1 night in Jan 2024
Response from Shaayna Day on 25 Jan 2024
Thank you for your feedback! We are glad we exceeded your expectations.

8/10 Good

Dondrea

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Response from Shaayna Day on 23 Jan 2024
Thank you for your support. We appreciate your feedback.

4/10 Poor

Jordy

Liked: Staff & service
Disliked: Property conditions & facilities
Building seems newer but room was not cleaned how it should have been.
Stayed 1 night in Jan 2024
Response from Shaayna Day on 22 Jan 2024
Thank you for your feedback! We do apologize that we did not meet your expectations.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Shaayna Day on 21 Jan 2024
Thank you for your feedback. We apologize for not exceeding your expectations.

6/10 Okay

Scott

Travelled with partner
Disliked: Amenities
Website said parking available should be changed to Parking available for a fee. No convenient food options.
Stayed 1 night in Jan 2024
Response from Shaayna Day on 17 Jan 2024
Thank you for your feedback! We do apologize for any inconvenience you may experienced.

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shaayna Day on 16 Jan 2024
Thank you for your feedback Andrew! We are glad we exceeded your expectations…

10/10 Excellent

Zihao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shaayna Day on 13 Jan 2024
Thank you for your feedback we are glad we exceeded your expectations!