Exterior

Reviews of Chicago Marriott Naperville

3.5 out of 5
Chicago Marriott Naperville
1801 North Naper Boulevard, Naperville, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 362 out of 592 reviews" "
Rating 8 - Good. 142 out of 592 reviews" "
Rating 6 - Okay. 46 out of 592 reviews" "
Rating 4 - Poor. 23 out of 592 reviews" "
Rating 2 - Terrible. 19 out of 592 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, matteson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location lots of restaurants in the area. Pool jacuzzi and fitness center were nice. Clean and room was spacious. I would definitely recommend.
Stayed 1 night in Mar 2024
Response from The Marriott Naperville Team on 25 Mar 2024
The Chicago Marriott Naperville Hotel is delighted that you had a wonderful stay. We will make sure that we share your comments with our team. Thank you again and safe travels.

10/10 Excellent

Richard, Tarrytown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and clean room.
Stayed 1 night in Mar 2024
Response from Hristiana on 12 Mar 2024
Thank you for your feedback!

10/10 Excellent

Jamie

Stayed 2 nights in Mar 2024
Response from Hristiana on 12 Mar 2024
Thank you for your feedback!

2/10 Terrible

Kayla

Stayed 1 night in Mar 2024

2/10 Terrible

jessie

Disliked: Cleanliness, property conditions & facilities
Worst mattress ever slept on lumpy and uncomfortable!
Stayed 1 night in Feb 2024
Response from Hristiana on 20 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hristiana on 4 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us.

4/10 Poor

Theresa

Stayed 1 night in Dec 2023
Response from Hristiana on 18 Dec 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Marriott is always great. It does host a lot of tournament teams and my daughter used to play club sports so, I appreciate having to corral kids. This is the first time in the hotel that the girls were so loud (Cheer team) well past midnight and the mothers were almost worse, drunk off their gord. I almost called but just stepped out and shushed them. The staff is always accommodating and room always clean. More eco friendly. Kept my used towels this time. Usually, despite hanging them like I should they always get taken away with fresh ones. Glad they left my hardly used towels
Stayed 2 nights in Dec 2023
Response from The Marriott Naperville Team on 5 Dec 2023
That you very much for staying at the Chicago Marriott Naperville hotel. We appreciate the groups in house and that you understand the dynamics. Thank you for sharing as we will also share your review with our team. Safe Travels.

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room sizes were big, the staff was great and it was conveniently located near restaurants and downtown Naperville.
Stayed 1 night in Nov 2023
Response from The Marriott Naperville Team on 5 Dec 2023
Yes the Marriott Naperville does have many larger rooms than what most people expect. Thank you for staying and we hope you can return soon.

8/10 Good

Jeff

Stayed 2 nights in Nov 2023
Response from Hristiana on 18 Dec 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We are glad that you enjoyed your stay.

10/10 Excellent

Noah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool for the kids and and hot tub ! Nice place to stop on the way through when traveling, facility was very nice, and staff / service was excellent .
Stayed 1 night in Nov 2023
Response from Hristiana on 29 Nov 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We are glad that you enjoyed your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Marriott Naperville Team on 12 Nov 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We are delighted that you enjoyed your stay. Thank you and safe travels.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hristiana on 29 Oct 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We want to thank you for the business and we are delighted that you enjoyed your stay!

10/10 Excellent

Melissa K

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My conference there was amazing! The catering service was fantastic. The rooms were clean. Staff were friendly and on point with service. The bar at night for dinner was a bit slow for taking orders. They got my order wrong, but it was still good. The beds were comfortable. The shower was excellent with good water pressure.
Stayed 1 night in Oct 2023
Response from The Marriott Naperville Team on 29 Oct 2023
The Naperville Marriott Team is delighted that you enjoyed your stay. We are glad that your conference went great and that your stay was wonderful. Thank you and we hope you return soon.

10/10 Excellent

Christi

Business traveller
Loved amenities
Stayed 1 night in Sep 2023
Response from Team Marriott Naperville on 19 Sept 2023
The Marriott Naperville Team is thrilled that you enjoyed your stay! Thank you so much and we hope you can return soon.

6/10 Okay

Paolo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was charged $9.95 for internet, I think? (really???), still haven’t gotten an itemized receipt…. Was told there was a shuttle for my event by my wedding hosts and front desk was of no help and said they had no information on this.
Response from Zuleth66 on 10 Sept 2023
Receiving warm and friendly service from our staff sets the tone for a great stay. I sincerely apologize for failing to meet your expectations. Please provide your last name along with your email in order for us to send you and itemized receipt.I hope you choose to stay with us again, whenever your travels bring you back to the area.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice. $25 for a Buffett breakfast for one seemed a little higher to me
Stayed 1 night in Aug 2023
Response from Team Marriott Naperville on 29 Aug 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We are glad that you enjoyed the hotel. We have share you breakfast comment with our Chef and Food Team to review and take a look at. Thank you again, and safe travels.

8/10 Good

Kento

Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a great stay. However, i left an item for medical device and left two voicemail to lost and found with no answer. Other than that, great stay. Thank you.
Stayed 1 night in Aug 2023
Response from Team Marriott Naperville on 26 Aug 2023
Thank you for your comment about lost and found. We will make sure someone calls today. Thank you again for staying with us.

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this property because of easy access to the highway
Stayed 1 night in Aug 2023
Response from Hristiana on 20 Aug 2023
The Naperville Marriott team is delighted that you had a wonderful visit. Thank you and safe travels.

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hristiana on 20 Aug 2023
Thank you for your recent stay at the Chicago Marriott Naperville Hotel. We are delighted that your stay was wonderful. Thank you again from our Team of associates. We hope you return soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HG on 30 Jul 2023
The Naperville Marriott team is delighted that you had a wonderful stay. Thank you for sharing and Safe Travels!

10/10 Excellent

Amit, Palatine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff
Stayed 1 night in Jul 2023
Response from Team Marriott Naperville on 18 Jul 2023
The Marriott Naperville Team is delighted that you had a wonderful stay! Thank you for sharing and we hope you can return soon!Safe Travels.

10/10 Excellent

Zachary

Stayed 1 night in Jul 2023
Response from Team Marriott Naperville on 31 Jul 2023
We are delighted that you a wonderful stay at the Chicago Marriott Naperville Hotel. Thank you for staying and we hope you return.

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service
This Marriott has very helpful friendly staff, but not enough of them, as is the case for many businesses post pandemic. They have a sign in the room saying you can request a refrigerator, but even when the hotel did not appear to be full, they put me on a wait list for a fridge and I never got one. There is very limited parking close to where you want to bring in your luggage. They do have carts you can use on your own without paying for someone to help. However if you want someone to come and help put luggage on your cart in your room due to physical issues, they wouldn't do it the day I was leaving. They say they have a restaurant, but it is closed right now, and you can eat in the noisy area of the bar instead. My salad was fine. There is a lot of road noise if you have a room facing the highway and I am not sure what it was like on the other side of the hotel.
Stayed 2 nights in Jul 2023
Response from Team Marriott Naperville on 8 Jul 2023
That you for staying at the Chicago Marriott Naperville Hotel. We will share your comments with our team as this is not what we want our guests to think of us. Thank you again for staying with us and safe travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Team Marriott Naperville on 4 Jul 2023
Thank you for the review and we are delighted that you enjoyed your stay. Thank you again.

10/10 Excellent

Darryl

Stayed 1 night in Jun 2023
Response from Team Marriott Naperville on 31 Jul 2023
Thank you for your recent stay at the Naperville Marriott Hotel. The team is glad that you enjoyed your stay. Safe Travels.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scott
Maricela at the front desk went above and beyond to help my family. In fact all the front desk staff that I dealt with were wonderful people.
Stayed 2 nights in Jun 2023
Response from Team Marriott Naperville on 23 Jun 2023
Thank you for sharing your experience at the Chicago Marriott Naperville Hotel. We will share your comments with the front office team. Thank you again,

6/10 Okay

P

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but for 1 night
Room had poor venelation. The front staff were so polite but completely understaffed.
Stayed 1 night in Jun 2023
Response from Team Marriott Naperville on 12 Jun 2023
We are glad you enjoyed your stay and that you had a good experience with our front desk team. Thank you for the feedback about the ventilation as we have shared your comments for our engineering team to inspect the room. Thank you again and safe travels.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Team Marriott Naperville on 30 May 2023
We are delighted that you enjoyed your stay at the Naperville Marriott Hotel. Thank you and we hope you return soon.

10/10 Excellent

Tatiana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Team Marriott Naperville on 18 May 2023
The Naperville Marriott Team is delighted that you had a wonderful stay! Thank you for sharing your thoughts and Safe Travels!

10/10 Excellent

Farhan, Lexington

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Will come back
Stayed 2 nights in May 2023
Response from Team Marriott Naperville on 16 May 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We are delighted that you had a wonderful stay. Thank you and safe travels.

8/10 Good

jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Team Marriott Naperville on 9 May 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We appreciate the business and the review that you gave us. Thank you and safe travels.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an enjoyable stay
Stayed 3 nights in Apr 2023
Response from Team Marriott Naperville on 28 Apr 2023
The Chicago Marriott Naperville Hotel is glad that you enjoyed your stay. Thank you for your review and we hope you return soon.

10/10 Excellent

Richard G, Tarrytown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and quiet location.
Stayed 1 night in Apr 2023
Response from Team Marriott Naperville on 24 Apr 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We are delighted that your enjoyed your stay and had a wonderful time. We will share your review with our team! Thank you again and safe travels.

2/10 Terrible

Matt

Stayed 1 night in Apr 2023
Response from Team Marriott Naperville on 16 May 2023
Thank you for staying at the Naperville Marriott Hotel. We do appreciate your business.

10/10 Excellent

Cerephena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Team Marriott Naperville on 18 Apr 2023
Thank you for your recent stay at the Chicago Marriott Naperville hotel. We are delighted that you had a wonderful stay. Thank you and safe travels.

10/10 Excellent

gina m

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Apr 2023
Response from Team Marriott Naperville on 17 Apr 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We are delighted that you had a great stay and will share your comments with our Housekeeping team. Thank you again and safe travels.

10/10 Excellent

CANDICE, Sturgis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very helpful and friendly.
Stayed 1 night in Mar 2023
Response from Team Marriott Naperville on 16 Mar 2023
Thank you for staying at the Chicago Marriott Naperville Hotel and for giving us a wonderful review. We will make sure we share the review with our Front Office Team. Safe Travels.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, the staff was friendly and helpful
Stayed 3 nights in Mar 2023
Response from Team Marriott Naperville on 15 Mar 2023
Thank you for the review and we are delighted that you had a wonderful stay! We will share your comments with our team! Thank you again and Safe Travels!

2/10 Terrible

Manuel

Disliked: Cleanliness
Stayed 2 nights in Jan 2023
Response from Team Marriott Naperville on 24 Feb 2023
Thank you for staying at the Chicago Marriott Naperville hotel. We hope that you return again. Thank you

8/10 Good

Syeda

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I liked the property and the staff, but did not like the bed or the fact that a colleague found a roach in their room. The cleanliness was lacking.
Stayed 2 nights in Feb 2023
Response from Team Marriott Naperville on 18 Feb 2023
Thank you for staying at the Chicago Marriott Naperville Hotel. We appreciate your business and we are glad you enjoyed your stay. Thank you for sharing the comments about your friends room we will share this with our team. Thank you again, Safe Travels.

4/10 Poor

ROBERT

Liked: Cleanliness
Disliked: Staff & service
Not a great experience. Desk staff were unhelpful. Room included free Wi-Fi had to download 98mb app on phone. Ordered Wi-Fi for 2 days. Woke up 2nd day and had to reorder Wi-Fi. No room service. Restaurant in hotel but no menus in room. No paper or pen. Room cleaning by request only. Basic overpriced hotel room.
Stayed 2 nights in Dec 2022
Response from Team Marriott Naperville on 9 Dec 2022
Thank you for sharing your experience about the Wi-Fi. We apologize for the inconvenience and have called our Wi-Fi company to look at the issue. Thank you again and we hope you return soon.

10/10 Excellent

José

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Would definitely come back
Stayed 1 night in Oct 2022
Response from Team Marriott Naperville on 15 Oct 2022
Thank you for staying at the Chicago Marriott Naperville Hotel. We are delighted that you had a great stay! We hope you return soon.

4/10 Poor

Logan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I thought the location was great. Easy access to 88 and to downtown Naperville and surrounding suburbs. The Staff were very nice, polite, and quick to greet. What I didn't like was that the room didn't come with a fridge, the ice machine on our floor was broken, the drain in the shower barely worked so you stood in a tub full of filthy water while you shower, and the mattress toppers shifted. For over $200 a night, I expected a much better experience. For a 3-star hotel, it offers a 1-star experience. I'm a member of Marriott and this is my third property that has below standard in the last 6-months with others having the A/C out and showers, I'll most likely be moving my business to Hilton moving forward.
Stayed 2 nights in Oct 2022
Response from Team Marriott Naperville on 12 Oct 2022
Thank you for sharing your review concerning the Naperville Marriott Hotel. We have shared your comments to our engineering team to correct and fix the issues. We are sorry that you had this experience but assure you that our team is correcting the drain and ice machine. Thank you again.

8/10 Good

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from Team Marriott Naperville on 11 Oct 2022
Thank you for staying at the Naperville Marriott Hotel. We appreciate the feedback and we look forward to seeing you again. The team is proud of the hotel and we just wanted to say Thank You. Safe Travels.

8/10 Good

James, Overland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 3 nights in Sep 2022
Response from Team Marriott Naperville on 5 Oct 2022
Thank you for taking the time to review the Chicago Marriott Naperville Hotel. We do appreciate the feedback and we are delighted to hear that you had a wonderful stay. Thank you again and we hope you can return soon.

10/10 Excellent

BEVERLY, MADISON

Stayed 2 nights in Sep 2022

8/10 Good

Omar

Stayed 1 night in Sep 2022

10/10 Excellent

JEFFREY, Carnation

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No options for non pork eaters
Everything was wonderful except at breakfast i was very disappointed at how there wasn't a selection for non pork eaters considering the hotel customers were diversified. When asked if they had turkey bacon the 2 Caucasian ladies were rude an said No. Michael immediately resolved the problem by going to get turkey bacon for the families that didn't eat pork.
Stayed 1 night in Sep 2022
Response from Team Marriott Naperville on 12 Sept 2022
Thank you for choosing the Naperville Marriott Hotel and for sharing your breakfast experience. Yes we can always make non pork protein and I am glad Michael took care of you. We appreciate the feedback and hope you return soon.