Front of property

Reviews of Macdonald Craxton Wood Hotel & Spa

4 out of 5
Macdonald Craxton Wood Hotel & Spa
Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England

Reviews

7.8

Good

Rating 10 - Excellent. 200 out of 653 reviews" "
Rating 8 - Good. 245 out of 653 reviews" "
Rating 6 - Okay. 112 out of 653 reviews" "
Rating 4 - Poor. 70 out of 653 reviews" "
Rating 2 - Terrible. 26 out of 653 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Fraser

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
OK
Stayed 1 night in Feb 2024
Response from Andy Griffiths on 29 Feb 2024
Dear Fraser, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never be the way we want our guest to experience. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team

4/10 Poor

Sarah

Stayed 1 night in Feb 2024
Response from Andy Griffiths on 14 Feb 2024
Dear Sarah, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never be the way we want our guest to experience. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team

4/10 Poor

Samantha, Oldham

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room itself was spacious and comfortable. The bed was not, in fact, a super king but rather two single beds pushed together which were different heights, making the bed somewhat awkward to share. The spa has limited facilities and disinterested staff who did not greet us, despite there being three of them on the desk, they simply informed us we needed to sign in after we had wandered around for a few minutes trying to get our bearings. Ample parking on gravel areas dotted around the venue, however limited lighting and random outbuildings made the area seem less than desirable. When the fire alarm activated at 23:30, no staff appeared to direct guests out of the building which could be understood in a larger hotel, however there were only two floors and at no point was a register taken to ensure guests were safely outside, no apology was issued for the late hour and neither was any reassurance given, simply one member of staff in a high vis jacket who appeared to tell a few guests it was safe to return to the building and this message was then dispersed amongst the other guests as there were no staff in sight. In the morning, check out was extremely efficient, as I was simply asked my room number and neither asked for feedback on my stay, not wished a pleasant onward journey. Again, no apology provided for the disturbance the previous night. Overall, very disappointed.
Stayed 1 night in Feb 2024
Response from Andy Griffiths on 11 Feb 2024
Dear Samantha, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never be the way we want our guest to experience. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team

6/10 Okay

Ranu

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very tired desperately in need of renovation.
Stayed 3 nights in Dec 2023
Response from Andy Griffiths on 14 Jan 2024
Dear Ranu, We are sorry to see that some area on your stay were not at good standards . Really appreciate your feedback as is an opportunity for us to improve our standards in your future stay . Kind regards Craxton Wood Team

2/10 Terrible

Martyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a very poor state. The furniture is very tired. I have seen sparks come from my electric radiator, there are nails in the walls hanging out. My shower had no hot water. The wifi is terrible and should not be considered to be available. The entire hotel smells of damp. I would not stay at the hotel again.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 26 Nov 2023
Dear Martyn, We really appreciate your feedback as is an opportunity for us to improve our standards in your future stay . Regards Craxton Wood Team

4/10 Poor

Victoria

Disliked: Property conditions & facilities, room comfort
Not the best stay
Hotel nice, but rooms very tired, King Size bed was two singles pushed together with the join being very noticeable and very unformattable along with being very soft and uncomfortable mattresses. Room was in need of decoration , wasn't very clean with marks on the walls and even a peanut on the corner of the floor in the bathroom! Shower was very poor quality with very little pressure. Rooms and bathroom need modernising. Breakfast was OK, but was shocked that they could charge £24 for a cooked breakfast each and still charge a supplement for some items! Wasn't our best stay in a hotel and can think of better cheaper chain hotels with more comfortable rooms. Sorry but just our opinion but not worth what we paid for it very disapointed and glad it was only for one night
Stayed 1 night in Nov 2023
Response from Front Office Manager on 17 Nov 2023
Dear Victoria, We are sorry to see that some area was not at our standards . Really appreciate your feedback as is an opportunity for us to improve our standards in your future stay . Regards Craxton Wood Team

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good and bad!
We stayed for 1 night with our granddaughter whilst visiting Cheshire. The room was pleasant. Our bed was comfortable but the sofa bed our granddaughter was on had a very thin mattress meaning she didn't sleep very well We picked this hotel as as it had a pool and luckily we arrived early as we didn't realise children were not allowed in the pool after 6pm. My wife visited the spa and had a facial but unfortunately this is were the Mcdonald part of the name kicked in as she felt she was getting the fast food version of a treatment from someone who was clearly ready to go home! A saving grace for us was the breakfast. It did take a while to arrive but it was well worth the wait. Really good quality ingredients, everything cooked perfectly, and very friendly efficient waiting staff. A definite 5* for breakfast!
Stayed 1 night in Nov 2023
Response from Front Office Manager on 16 Nov 2023
Dear Peter, Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to read that you overall enjoyed your stay with us Regards Craxton Wood Team

8/10 Good

glenn

Stayed 1 night in Nov 2023
Response from Front Office Manager on 16 Nov 2023
Dear Glenn Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to read that you overall enjoyed your stay with us Regards Craxton Wood Team

6/10 Okay

Ben

Stayed 1 night in Nov 2023
Response from Front Office Manager on 11 Nov 2023
Dear Ben, We are sorry to see that some area was not at our standards . Really appreciate your feedback as is an opportunity for us to improve our standards in your future stay . Regards Craxton Wood Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and a wee gem
Brilliant hotel and ideal for business or leisure. Clean hotel and people are so helpful. Will return again.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 8 Nov 2023
Dear, Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to see that you enjoyed your stay with us Regards Craxton Wood Team

10/10 Excellent

Jacob

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel set in its own wooded grounds. The staff were very friendly and particularly welcoming to our dog :-) We enjoyed our stay here
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 30 Oct 2023
Dear Jacob, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

6/10 Okay

Arlene

Stayed 1 night in Oct 2023
Response from Front Office Manager on 30 Oct 2023
Dear Arlene, We are sorry to hear that some area was not at our standards . We really appreciate your feedback as this is an opportunity for us to improve our standards in your future stay . Regards Craxton Wood Team

4/10 Poor

Ann

Stayed 2 nights in Oct 2023
Response from Front Office Manager on 30 Oct 2023
Dear Ann, We are sorry to hear that some area was not at our standards . We really appreciate your feedback as this is an opportunity for us to improve our standards in your future stay . Regards Craxton Wood Team

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
STAFF WERE WONDERFUL BUT THE HOTEL IS IN NEED OF SOME MAINTENANCE - CENTRAL HEATING, PAINTWORK ETC. FOOD WAS GREAT ALTHOUGH SOMEWHAT EXPENSIVE.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 23 Oct 2023
Dear Peter, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

2/10 Terrible

Mark

Stayed 1 night in Sep 2023
Response from Front Office Manager on 26 Sept 2023
Dear Mark, Thank you for taking the time to complete our guest survey following your recent stay. I am very sorry to see that there was some areas of your stay that left you disappointed. This is never how we would want any of our guests to leave the hotel feeling. We are really hopping to see you back soon . Regards Craxton Wood Team

8/10 Good

Rebecca

Stayed 1 night in Sep 2023
Response from Front Office Manager on 26 Sept 2023
Dear Rebecca, We Really appreciate your feedback as is an opportunity for us to improve our standards in your future stay . Regards Craxton Wood Team

8/10 Good

philip

Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Sept 2023
Dear Philip, Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to see that you overall enjoyed your stay with us Regards Craxton Wood Team

8/10 Good

Linda G

Stayed 1 night in Sep 2023
Response from Front Office Manager on 19 Sept 2023
Dear Linda, Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to see that you overall enjoyed your stay with us Regards Craxton Wood Team

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 4 Sept 2023
Dear Robert, Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to see that you overall enjoyed your stay with us Regards Craxton Wood Team

10/10 Excellent

Bryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
All the staff were very friendly, especially Adrian, David and the young lady with long brown hair,who took us to our table at the breakfast both morning and also in the reception
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 29 Aug 2023
Dear Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to read that you overall enjoyed your stay with us Regards Craxton Wood Team

10/10 Excellent

Carol

Stayed 1 night in Aug 2023
Response from Front Office Manager on 30 Aug 2023
Dear Steve, Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to read that you enjoyed your stay with us Regards Craxton Wood Team

10/10 Excellent

Bryn

Stayed 2 nights in Aug 2023
Response from Front Office Manager on 29 Aug 2023
Dear Bryn, Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to read that you overall enjoyed your stay with us Regards Craxton Wood Team

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, very helpful staff. Room was comfortable. Had a great sleep. Swimming pool and spa facilities were great.
Stayed 1 night in Aug 2023
Response from Front Office Manager on 20 Aug 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office Manager on 7 Aug 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Front Office Manager on 2 Aug 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

10/10 Excellent

Vicki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Front Office Manager on 4 Jul 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

6/10 Okay

Colleen

Stayed 1 night in Jun 2023
Response from Front Office Manager on 28 Jun 2023
Dear Guest, Thank you for taking the time to leave your feedback. We are very sorry to see that .This is never how we would want any of our guests to leave the hotel feeling. We appreciate your feedback. Kind regards Craxton Wood Team

10/10 Excellent

Wolfgang

Stayed 2 nights in Jun 2023
Response from Front Office Manager on 28 Jun 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

6/10 Okay

Julie

Stayed 1 night in Jun 2023
Response from Front Office Manager on 24 Jun 2023
Dear Guest, Thank you for taking the time to leave your Review. We are very sorry to see that .This is never how we would want any of our guests to leave the hotel feeling. We appreciate your feedback. Kind regards Craxton Wood Team

10/10 Excellent

matt

Stayed 1 night in Jun 2023
Response from Front Office Manager on 18 Jun 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

10/10 Excellent

Keith

Stayed 1 night in Jun 2023
Response from Front Office Manager on 13 Jun 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

8/10 Good

Rajesh

Stayed 3 nights in Jun 2023
Response from Front Office Manager on 9 Jun 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

2/10 Terrible

Andrew

Business traveller
Disliked: Staff & service
Tired and Poor Service
Difficult to order drinks at the bar as it was often unmanned and then when someone did turn up it was over £7 for a pint of lager. Breakfast staff were not very helpful. Just pointed towards a table with no explanation of how breakfast worked. Left at the table on my own.. went to find waitress to ask if I could order some food.. waited another few minutes for the chef to then come and take my order. Very poor customer service.
Stayed 1 night in Jun 2023
Response from Front Office Manager on 7 Jun 2023
Dear Guest, Thank you for taking the time to leave your feedback. We are very sorry to hear that .This is never how we would want any of our guests to leave the hotel feeling. We appreciate your feedback. Kind regards Craxton Wood Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly hotel
As a family with a disabled child we had a lovely stay in Macdonald Craxton Wood Hotel. The staff were very friendly and helpful and check in was smooth. The family room was nice and spacious, however the addition of a wheelchair accessible family room would be a bonus. The breakfast was very good with a good selection of hot and cold options. Whilst we didn't use the spa, it looked very clean and luxurious. The pool was very nice as well as the changing rooms, with the addition of complimentary towels. Unfortunately, our son couldn't use the pool as there was no hoist. Our only suggestions would be that the hotel needs some refurbishment and updating, and to consider more accessibility for disabled persons, with the addition of more disabled parking spaces. However, overall, we had a good stay.
Stayed 1 night in May 2023
Response from Front Office Manager on 5 Jun 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Wedding Celebration
Had a Very Enjoyable Stay here for a Family Wedding . All Staff were lovely and very helpful, especially the Reception Staff who Made us Very Welcome from the moment we arrived. Our Room was lovely, if not a little in need of a bit of TLC, but never the less very spacious, spotlessly clean with a beautiful view of the Garden and Very Comfy Beds! . Our Weekend was finished off by a very tasty Breakfast which we had in the restaurant and included everything you would require, continental and waiter served. Our rate through Hotels. com was excellent and in my opinion very good value for Money.
Stayed 1 night in May 2023
Response from Front Office Manager on 31 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

10/10 Excellent

Laura

Stayed 1 night in May 2023
Response from Front Office Manager on 8 Nov 2023
Dear Laura, Thank you for taking the time to complete our guest survey following your recent stay with us. It is great to see that you enjoyed your stay with us Regards Craxton Wood Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
In need of TLC, staff lovely, drinks extortionate!
Hotel is looking a bit run down and in need of some TLC. Staff were friendly and helpful. The prices of the drinks were extortionate, I wouldn’t pay that for a 5 star hotel. Nearly £8 for a pint and nearing £40 for a bottle of wine! It’s a shame as they are doing themselves out of business.
Stayed 1 night in May 2023
Response from Front Office Manager on 31 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
True Assessment
The reason for staying is our son had his wedding reception there and we booked 14 rooms, the rooms were dated and we all believe that the hotel would benefit from a refurbishment for Macdonald to maintain their excellent reputation. In our room (240) the occasional chair was that worn there is a hole in the fabric.
Stayed 1 night in May 2023
Response from Front Office Manager on 31 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

10/10 Excellent

Lynsey

Stayed 1 night in May 2023
Response from Front Office Manager on 31 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

10/10 Excellent

Matthew

Stayed 1 night in May 2023
Response from Front Office Manager on 26 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Office Manager on 24 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

2/10 Terrible

Debbie

Stayed 1 night in May 2023
Response from Front Office Manager on 17 May 2023
Dear Guest, Thank you for taking the time to leave your feedback. We can see that your reservation has been cancelled. We appreciate your feedback. Kind regards Craxton Wood Team

4/10 Poor

NATALINA

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned when we arrived
Stayed 2 nights in May 2023
Response from Front Office Manager on 11 May 2023
Dear Guest, Thank you for taking the time to leave your feedback. We are very sorry to see that .This is never how we would want any of our guests to leave the hotel feeling. We appreciate your feedback. Kind regards Craxton Wood Team

10/10 Excellent

Jamie

Stayed 1 night in May 2023
Response from Front Office Manager on 10 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

8/10 Good

W C

Stayed 2 nights in May 2023
Response from Front Office Manager on 10 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

6/10 Okay

Sarah

Stayed 1 night in Apr 2023
Response from Front Office Manager on 6 May 2023
Dear Guest, Thank you for taking the time to leave your feedback. We are very sorry to hear that .This is never how we would want any of our guests to leave the hotel feeling. We appreciate your feedback. Kind regards Craxton Wood Team

10/10 Excellent

Laura

Stayed 1 night in Apr 2023
Response from Front Office Manager on 6 May 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay. I am very Pleased to see that you enjoyed your stay with us and We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

8/10 Good

W C

Stayed 1 night in Apr 2023
Response from Front Office Manager on 30 Apr 2023
Dear Guest, Thank you for taking the time to complete our guest survey following your recent stay with us. We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

4/10 Poor

Andrew

Stayed 1 night in Apr 2023
Response from Front Office Manager on 26 Apr 2023
Dear Guest, Thank you for taking the time to complete our guest review following your recent stay with us. your score will be taken onboard to help us deliver the excellent service to our future guests. We will be happy to welcome you back again in the near future. Regards Craxton Wood Team

8/10 Good

Rachel

Stayed 2 nights in Apr 2023
Response from Front Office Manager on 26 Apr 2023
Dear Guest, Thank you for taking the time to complete our guest review following your recent stay with us. We will be happy to welcome you back again in the near future. Regards Craxton Wood Team