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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
3540 Cummings Highway, Chattanooga, TN

Reviews

6.6
Rating 10 - Excellent. 163 out of 870 reviews" "
Rating 8 - Good. 252 out of 870 reviews" "
Rating 6 - Okay. 190 out of 870 reviews" "
Rating 4 - Poor. 133 out of 870 reviews" "
Rating 2 - Terrible. 132 out of 870 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hunter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The wall was was cracked and falling off. The structure of the building was not in good shape.
Stayed 1 night in Mar 2024

8/10 Good

spence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location. Was able to get much needed rest
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms and hallways are in desperate need of an overhaul. The first room we got, the toilet didn’t work, the 2nd room was sorely in need of an upgrade. Peeling plaster in the bathroom, and took the tv about 10 minutes to boot up.
Stayed 1 night in Mar 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The maintenance of this hotel was lacking. Just in our room the mirror was very crooked, sink faucet loose, shower leaked more above the shower head than what came out the head, and the coffee maker didn't work.
Stayed 1 night in Feb 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

tomer

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a very good choice near the places to see like rick city and raccon caves and down toun Chattanooga.
Stayed 1 night in Jan 2024

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
The place is falling apart.
Stayed 1 night in Jan 2024

4/10 Poor

Joseph

Staff did not seem to have a grasp of reservation system. Took to long to checkin.
Stayed 1 night in Jan 2024

2/10 Terrible

April

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
COCKROACHES COCKROACHS told the lady coming off the elevator they had COCKROACHES and her response was “ALWAYS EVERYDAY” if I wanted roaches and bed bugs I’d take myself to an hourly hotel and pay for that fine experience

10/10 Excellent

Keith

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Tom

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The elevators and hall ways were nasty . Lady was passed out in hall way . Shady people walking around the parking lot at all hours . Rooms were stained. Corners dirty and ceilings had tissue stuck to it. Just Nasty! Never again .
Stayed 1 night in Dec 2023

4/10 Poor

Marco, Stickney

Disliked: Cleanliness, property conditions & facilities

8/10 Good

ARIADNA, AIKEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property needs upgrades
Stayed 1 night in Dec 2023

6/10 Okay

Valencia, Pfafftown

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice hotel
Stayed 2 nights in Dec 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chattanooga Halfway Travel Stop was Great
I felt like we were taking a chance given some of the reviews. Happy to report we had a great night's sleep in a mostly clean room (better vacuum and prior soap bar still in the shower) and breakfast was served in a clean room with normal lodging fare. The surrounding area seemed safe for our stopover (DC to Bossier City). The Quality Inn is in a beautiful building and great location for cross country travelers needing to stop for the night. Staff were friendly. Elevator fast and operational (buttons did not light up but still stopped on our floor). I wrote up criticism,  but they are given an excellent rating because the price was fantastic. If you get it at a great price, does not seem fair to rate it poorly. Ignore those reviews,  unless items worn from use bother you dearly. We would definitely book again,  especially if the price was right. BTW, Murphy Gas and Walmart right behind them for quick items to get back on the road. 
Stayed 1 night in Dec 2023

8/10 Good

Ann, Chesterfield

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check in person was having trouble with the computer. It just took lot longer than ever before.
Stayed 1 night in Dec 2023

8/10 Good

Juanita

Stayed 1 night in Dec 2023

2/10 Terrible

Soua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Arseniio

Stayed 1 night in Dec 2023

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, clean and your staff is very professional and polite. Than you for everything
Stayed 1 night in Dec 2023

8/10 Good

Natalie

Liked: Cleanliness, amenities
Well the room i stayed the wall needs patching. Outside of that the room was clean and presentable and also needed some lamps that were not functioning correctly.
Stayed 1 night in Dec 2023

8/10 Good

Beverly, Danville

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Mattie

Disliked: Cleanliness, staff & service, property conditions & facilities
It was fine overall but the hotel was very dirty and falling apart. The lights in the lobby were fluttering the whole weekend, the walls are filthy, and the floors were dirty. My room had dirt in the corner of the bathroom.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, easy check in, quiet
Stayed 1 night in Dec 2023

6/10 Okay

Francisco Javier

Stayed 2 nights in Nov 2023

8/10 Good

Roxanne

Travelled with partner
For the price it was a nice place to stay the night, very noisy though
Stayed 1 night in Nov 2023

6/10 Okay

Edgar

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Public restroom and elevator was out of order. Peeling paint in the bathroom, broken drawers.
Stayed 1 night in Nov 2023

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked two rooms, mainly for the indoor heated pool. Both rooms had mold in the restroom and near the windows. Noticeable water damage was on the ceiling. The pool had a nasty greasy film floating on top of the water my daughter wasn’t able to go swimming. 20 minutes after arriving I tried leaving and getting refunded to go elsewhere but was unable to because I booked through Expedia. We stuck it out and stayed away from the hotel as long as possible.
Stayed 2 nights in Nov 2023

4/10 Poor

Allen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs lots of repairs
Looks good from the outside. Inside, not so good. Needs cleaning, painting, new carpet, elevator does not work, lots of miscellaneous items in disrepair.
Stayed 1 night in Nov 2023

2/10 Terrible

Caleb

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel absolutely gets "fleabag" status. Everything from finishings to furniture throughout was stained and destroyed and in need of replacement.
Stayed 1 night in Nov 2023

4/10 Poor

catherine

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator was broken with elderly person in our party and we were on the 4th floor. Electrocuted by the fan switch. Eggs were gross. No bacon. Coffee was bad.
Stayed 3 nights in Nov 2023

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine
Stayed 1 night in Oct 2023

8/10 Good

Victoria

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orbitz messed up the reservation. It took half an hour to clear it up! It was finally fixed but it was an inconvenience.
Stayed 1 night in Oct 2023

2/10 Terrible

Elicia

Disliked: Cleanliness, staff & service, property conditions & facilities
We walked in and didn’t say. The room was in Terrible condition.
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Stayed 1 night in Oct 2023

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff barely acknowledged us at check in. We seemed almost a bother. Breakfast food offered was very limited and low quality. Overall poor experience for way too much money.
Stayed 1 night in Oct 2023

4/10 Poor

Kenneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They require a $300 cash deposit to stay here but is not notified in the terms beforehand. My tools were stolen out of my truck in the parking lot as well
Stayed 2 nights in Oct 2023

4/10 Poor

Allison

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not very clean. Had an odor, musty smell. Even the furniture in lobby was dirty.
Stayed 1 night in Oct 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, property conditions & facilities
Just gross. It smells. The walls, ceiling, furniture are in need of repairs. Linens/pillows smell. Mold on the ceilings and window was partially opened (no screen) when we arrived. I paid $100 for the night and feel like I've been ripped off. Very low standards, but there's so much room to improve! We're just going to try to sleep quickly so we can be out soon. Will not ever stay here again...or another Choice Hotel. This is a bad reflection of the brand.
Stayed 1 night in Sep 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and quiet
Stayed 1 night in Sep 2023

6/10 Okay

Margaret

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
There was a hole in the wall about the size of a golf ball. And the toilet seat had blood on it. I brought these issues to the staff and they offered me another room. The place looked like it needed some touch ups. Staff was very nice and friendly. And directed us to a nice restaurant which was very good.
Stayed 1 night in Sep 2023

8/10 Good

Mai

Travelled with partner
Liked: Staff & service
it ok room smell muddy
Stayed 1 night in Aug 2023