Outdoor pool

Reviews of Holiday Inn Charleston Riverview, an IHG Hotel

3 out of 5
Holiday Inn Charleston Riverview, an IHG Hotel
301 Savannah Hwy, Charleston, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 143 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff was very friendly
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Dear Jose Angel, It is great to hear that we delivered on our promise of clean accommodations and cheerful service. Your positive feedback is very much appreciated and will be shared with our team. Thank you for staying at Holiday Inn, and please come see us again. Best, Amanda Carter, GM

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given it 5 stars but the balacony doors were sealed shut and I really wanted to chuck pumpkins off the balcony. Other than that, Amazing stay!!
Stayed 3 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Jordan, We appreciate you taking the time to share your experience with us. We love hearing that your stay was amazing. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to seeing you again! Best, Amanda Carter, GM

6/10 Okay

Steven

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Only one elevator worked. So sometimes you would have to wait 10 minutes on it.
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Dear Steven, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback regarding the elevator and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Amanda Carter, GM

6/10 Okay

Yesenia

Travelled with partner
Liked: Staff & service
Close to historic Charleston but I would rather drive a few more miles for a better price and quality
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Dear Yesenia, While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance to host you in the future. Sincerely, Amanda Carter, GM

6/10 Okay

David

Great view and access to Charleston and the beautiful surrounding areas. The rooms are small and a bit outdated. The bar and restaurant are a great view but the food is average.
Stayed 2 nights in Apr 2024
Response from GM on 7 Apr 2024
Dear David, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Amanda Carter, GM

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of two elevators only one worked
Stayed 2 nights in Apr 2024
Response from GM on 5 Apr 2024
Dear James, While it was not perfect, I am happy that your stay was pleasant. Thank you so much for your valuable feedback and for choosing our Holiday Inn. We look forward to welcoming you back for a flawless experience in the future. Best, Amanda Carter, GM

6/10 Okay

Tannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was average. Nothing stood out. It’s not far from downtown Charleston.
Stayed 2 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear Tannie, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Amanda Carter, GM

8/10 Good

Jeffrey, Nutley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View is nice Parking is easy
Stayed 4 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear Jeffrey, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and our comfy, convenient accommodations. We appreciate your choosing us and hope to host you again. Best, Amanda Carter, GM

4/10 Poor

ELAINE, Overland Park

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired looking facility in need of updates. No ice in any ice machines; only one elevator was in service, making for long delays getting anywhere (we were on the 9th floor); our room door wouldn’t open despite numerous key exchanges; heat would not work. Maintenance man was very prompt to arrive and fix the heat, but could not fix the door (no parts available). On the plus side, the bed was very comfortable and we had a nice view.
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear ELAINE, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Holiday Inn. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Amanda Carter, GM

10/10 Excellent

Barry

Stayed 1 night in Mar 2024
Response from GM on 13 Apr 2024
Dear Barry, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Amanda Carter, GM

8/10 Good

DENNIS E

Liked: Cleanliness, staff & service, amenities
S
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear DENNIS E, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Amanda Carter, GM

10/10 Excellent

Michael, GAINESVILLE

Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear Michael, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Amanda Carter, GM

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle was a great surprise we learned after arriving. The only negative is the TV in the room had no directions on how to use it. Had to call the front desk.
Stayed 4 nights in Mar 2024
Response from GM on 14 Mar 2024
Dear Brian, We love five-star reviews because they mean that your stay was tremendous. Thank you for choosing Holiday Inn Charleston Riverview and sharing your flawless experience. We hope to welcome you back soon! Best, Amanda Carter, GM

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
During our three night stay, we never had hot water for showers. The water we did have barely trickled out of the shower head. It was difficult to even wash the shampoo out of my hair. We nicely reported the lack of hot water to the front desk, and she responded, “I’ll look into it.” That was it. The floors were sticky, and we had to immediately put on socks after getting out of the shower, keeping them on at all times to avoid sticking to the floor. Out of the two available elevators, only one worked. The “working” elevator took forever, constantly bumping, rattling, and shaking. The “balcony”, advertised on their description, was unable to access due to being bolted shut. There was no water in the pool, also advertised on the description. We spoke with multiple employees at the desk in regard to no hot water, but the issue was never resolved. Taking a cold shower isn’t fun, but when it’s already in the 40s at night, and adding no water pressure and trickling shower head, the elongated shower to get the shampoo out of your hair is even more miserable. I’ve never written a review at all, much less a negative review, but when spending almost $800.00 for a three night stay for our 25th anniversary, I don’t want others to make the same mistake we did.
Stayed 3 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear Kelly, I'm so sorry to hear that your recent stay fell short of your expectations. Your feedback is truly appreciated, and I want you to know that we take all concerns seriously. I can understand how frustrating it must have been to encounter the issues you described. Please accept my sincerest apologies for any inconvenience caused during your visit. I assure you that we will do our best to address these issues and prevent them from happening in the future. Thank you for taking the time to share your thoughts with us. We hope to have another opportunity to provide you with a more enjoyable experience in the future. Sincerely, Amanda Carter, GM

10/10 Excellent

Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property great stay
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Sterling, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Amanda Carter, GM

6/10 Okay

Jackie

Travelled with partner
Liked: Staff & service
The shape and location was unique. The bathroom and the floor in my room was not clean at all.
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Jackie, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Amanda Carter, GM

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for my needs
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Steven, I'm glad that our location was convenient for your needs. It was our pleasure hosting you, and we hope to do so again. Thank you for staying with us. Best, Amanda Carter, GM

10/10 Excellent

Gregory, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older property it’s in good condition and everyone on staff was kind and polite.
Stayed 2 nights in Mar 2024
Response from GM on 5 Mar 2024
Dear Gregory, I am happy to hear that our excellent hotel and tremendous staff made for an excellent stay. We love welcoming guests to Charleston and being part of their impression of the city. We look forward to more visits from you in the future. Best, Amanda Carter, GM

6/10 Okay

Audis

Stayed 1 night in Feb 2024
Response from GM on 23 Mar 2024
Dear Audis, We're disappointed your time with us was anything less than perfect. We hope to share a more positive experience with you soon. Thank you for staying with us. Sincerely, Amanda Carter, GM

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best riverview ever. We were on the 9th floor and could be in our bed and watch the water and the bridge traffic. Beautiful at night. Staff is very friendly and accommodating. This is an older hotel but very nice. Would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from GM on 2 Mar 2024
Dear Katherine, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Charleston again soon. Best, Amanda Carter, GM

6/10 Okay

Deanna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location and views .. however, the highway noise was loud and the hotel was very dated. Rooms were small in size. Restaurant at the top had a pretty limited selection and wasn’t the cleanest - however, the staff at all levels was helpful and friendly.
Stayed 5 nights in Feb 2024
Response from GM on 28 Feb 2024
Dear Deanna, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Amanda Carter, GM

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff at the front door seemed irritated. Parking lot seems a bit disheveled and the room needs some serious attention. Wall-mounted AC unit is falling off with black dust in between the cracks of the wall and the unit. Room feels damp and has a damp smell. The restaurant looks nice though.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Jason, Thank you for staying with us and sharing your review via Expedia.com. I am sorry that a few aspects of your stay were subpar, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar experience we strive for on a return visit. Best, Amanda Carter, GM

10/10 Excellent

CHARLES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed primarily because it had a restaraunt that was open until 9pm. We waited at the desk with another couple for roughly 20 minutes and were never acknowledged. The hotel itself was clean with a great view and the desk clerk was very friendly.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear CHARLES, Thank you for sharing your experience. Your review, which highlights successes and areas for improvement, encourages us to achieve our goal of providing the best accommodations and service. Your feedback is welcomed and appreciated as we work towards being your hotel of choice in the area. Best, Amanda Carter, GM

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exiting property with your vehicle is dangerous. Terrible blind spots. Hotel is clean but dated. Restaurant was a nice options and you waiter was extremely attentive and kind. Hotel is flanked by hiway on both sides causing room to be quite noisy.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear John, We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and areas for improvement, and hope to host you again. Best, Amanda Carter, GM

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The breakfast was great the room was very clean
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Dear Nancy, It sounds like our hotel offered you a perfect balance of cleanliness and comfort. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Amanda Carter, GM

6/10 Okay

Kyle

Travelled with family and small children
Liked: Staff & service
Very average, old feeling hotel. Lots of stuff just painted over, rusty, with squeaky beds. Walls are paper thin, you can hear every single vehicle that goes by (that is absolutely NOT an exaggeration). We were excited for the lounge, and restaurant upstairs. That is also very average, and the foods all seems microwaveable. The staff however, were fantastic. The location is good, and has pretty views.
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Kyle, We always strive to leave a lasting impression, so I apologize that your experience with us was just satisfactory. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses and, ultimately, improve our services. Thank you for taking the time to share your review with us. Sincerely, Amanda Carter, GM

6/10 Okay

Joe

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs updating.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Joe, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Amanda Carter, GM

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful harbor. Hotel is filthy. Dirty bandaid in my room. Something on walls. Never again.
Response from GM on 16 Feb 2024
Dear Susan, Thank you for noting our beautiful location despite the frustrations caused by our lapses in housekeeping. We pride ourselves in being a hotel that exceeds expectations during your stay. It is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you sharing your review, as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay in line with our standards of cleanliness. Best, Amanda Carter, GM

10/10 Excellent

Piper, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Nice restaurant o the top floir. Staff was very kind.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Dear Piper, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Amanda Carter, GM

8/10 Good

Eric, Kinka Beach

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from GM on 11 Feb 2024
Dear Eric, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon. Best, Amanda Carter GM

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the room was very clean!
Stayed 1 night in Jan 2024
Response from GM on 7 Feb 2024
Dear Jill, Providing clean accommodations and superb service are fundamental objectives of our staff. Therefore, it is fantastic to hear that we have achieved this goal during your stay. We are very grateful for your feedback. Thank you for choosing to stay at our Holiday Inn, and we would like to extend a warm invitation for you to visit us again in the future. Best, Amanda Carter, GM

8/10 Good

Megan, Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel and the rooms are pretty basic, but do the job and were clean. They do have a shuttle to and from downtown which was super convenient.
Stayed 1 night in Feb 2024
Response from GM on 3 Feb 2024
Dear Megan, I'm thrilled to hear about the convenience you enjoyed during your stay with us! I sincerely appreciate your acknowledgment of our high cleanliness standards and look forward to sharing your positive feedback with our dedicated housekeeping team! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Amanda Carter GM

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a nice room had everything in it except it didn't have it a hinge for the lock to go in on the front door it was just a hole in the joist but otherwise it was a good stay good courteous man pick me up took me there
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Dear Timothy, Thank you for choosing our Holiday Inn. Our goal is to exceed our guests' expectations, and we apologize that your visit did not meet that standard. We appreciate your feedback and hope to have the opportunity to serve you again. Sincerely, Amanda Carter, GM

4/10 Poor

Andrew, Thompsons Station

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy location due to the poor quality room setup and seal of the glass door. Traffic is constant and noisy and the area is difficult to exit due to being directly on the highway. The homeless people were nice though.
Stayed 3 nights in Jan 2024
Response from GM on 23 Jan 2024
Dear Andrew, I'm sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Amanda Carter, GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
Dear Anonymous, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Amanda Carter, GM

6/10 Okay

Elizabeth

Travelled with family, Business traveller
Disliked: Cleanliness
I liked the reasonable price of the room & the location. The hotel itself could use some updating. While the beds were comfortable & the linens appeared to be clean - the floors were grimy and definitely needed a good mop. The bathroom counters also needed a good wipe down as well as the bathroom. The TVS volume wouldn’t go any lower than 8 - which was pretty loud in my opinion. The telephone wouldn’t work at all - no dial tone, was just overall kind of sketchy.
Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
Dear Elizabeth, While it sounds like you had a lot to like about your stay, I am very sorry we didn't exceed your overall expectations. I appreciate your detailed feedback as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Amanda Carter, GM

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 31 Jan 2024
Thank you for taking the time to submit a review. The Charleston Riverview Holiday Inn is a landmark hotel in Charleston and the restaurant offers spectacular views of the river. We hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!

2/10 Terrible

Niki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach. Hair. No am attentive personnel at the desk. Do not disturb sign not honored
Stayed 3 nights in Jan 2024

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out trip to Charleston
We had planned to stay 2 nights sightseeing Charleston. However, on Friday the first day of our stay, We received a phone call stating our home had been broken into and items were missing. We had to pack in a hurry and out of the hotel Jamie who was on the front desk made our check out simple and when we asked for a refund for our unused night, she said we had booked with a 3rd party and would have to call them. Upon getting home, I did just that and telling them my story. They in turn called the hotel and they symphyied with us .They refunded our unused night. I give them 5 stars Jamie was a huge help
Stayed 2 nights in Jan 2024
Response from GM on 10 Jan 2024
Dear sheila, I am sorry that your stay ended prematurely, but it is nice that we were able to provide a little less stress during a trying time. Thank you for your business and your kind words. We hope to have to back for a better stay in the future. Best, Amanda Carter, GM

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooms and staff but did have two problems. We had to go back to the lobby twice because the key cards would not work fir the rooms when we arrived. Around 11 when i was asleep i had to get out of bed go back to lobby and get noved rooms because the ac was not working.
Stayed 1 night in Dec 2023
Response from GM on 12 Jan 2024
Dear Amber, I am glad to hear that despite some flaws, your stay was pleasant. Thank you for taking the time to share these kind yet informative words with us and other potential travelers. We hope you will consider returning for a flawless experience next time. Best, Amanda Carter, GM

6/10 Okay

Barry

Travelled with family
Stayed 3 nights in Dec 2023
Response from GM on 13 Jan 2024
Dear Barry,Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area.Sincerely,Amanda CarterGeneral Manager

2/10 Terrible

Henrianne

Stayed 2 nights in Dec 2023
Response from GM on 18 Jan 2024
Dear Henrianne, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Amanda Carter, GM

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 31 Jan 2024
Thank you for taking the time to submit a review. The Charleston Riverview Holiday Inn is a landmark hotel in Charleston and the restaurant offers spectacular views of the river. We hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 31 Jan 2024
Thank you for taking the time to submit a review. The Charleston Riverview Holiday Inn is a landmark hotel in Charleston and the restaurant offers spectacular views of the river. We hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services Manager on 31 Jan 2024
Thank you for taking the time to submit a review. The Charleston Riverview Holiday Inn is a landmark hotel in Charleston and the restaurant offers spectacular views of the river. We hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!

8/10 Good

NORMA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked the shuttle they provided
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 31 Jan 2024
Thank you for taking the time to submit a review. The Charleston Riverview Holiday Inn is a landmark hotel in Charleston and the restaurant offers spectacular views of the river. We hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!

4/10 Poor

Trina

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not worth the $
The view from the restaurant was nice. The food at the restaurant was good as well as the service there. The hotel room- toilet kept running, at one point we called for maintenance to come up. We figured out it would eventually stop on it’s on. Before we took a shower we had to run the water several minutes to get it to warm up. The bathrooms in the main public areas were dirty. When you pay that much you expect better.
Stayed 3 nights in Dec 2023
Response from GM on 13 Jan 2024
Dear Trina,I'm sorry that you did not find us a good value and for the shortcomings with your accommodations. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Amanda CarterGeneral Manager

2/10 Terrible

Devon

Very dirty
Stayed 1 night in Dec 2023
Response from GM on 13 Jan 2024
Dear Devon,Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely,Amanda CarterGeneral Manager

8/10 Good

JoLynn

Stayed 1 night in Dec 2023
Response from Guest Services Manager on 31 Jan 2024
Thank you for taking the time to submit a review. The Charleston Riverview Holiday Inn is a landmark hotel in Charleston and the restaurant offers spectacular views of the river. We hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!

8/10 Good

Edgar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Bathroom floor was nit sealed,
Stayed 1 night in Nov 2023
Response from Guest Services on 1 Dec 2023
Thank you for taking the time to submit a review. The Charleston Riverview Holiday Inn is a landmark hotel in Charleston and the restaurant offers spectacular views of the river. We hope to welcome you again whenever your travels bring you back to Charleston. Have a wonderful day!