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Reviews of Holiday Inn Express & Suites Mt. Pleasant, an IHG Hotel

3.5 out of 5
Holiday Inn Express & Suites Mt. Pleasant, an IHG Hotel
350 Johnnie Dodds Blvd, Mount Pleasant, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1009 reviews" "
Rating 8 - Good. 287 out of 1009 reviews" "
Rating 6 - Okay. 63 out of 1009 reviews" "
Rating 4 - Poor. 19 out of 1009 reviews" "
Rating 2 - Terrible. 15 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

stewart johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything I wanted to do and go.
Stayed 4 nights in Mar 2024
Response from Drue Ford, GM on 28 Mar 2024
Thanks for the five star review!

8/10 Good

Maricarmen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The floors needed a good vaccuum and I found some hairs in my sheets. Not a terrible stay but needs to be more clean. Breakfast was surprisingly good. Loved that they had water and coffee in the lobby. Water in shower would change temperatures randomly.
Stayed 2 nights in Jan 2024
Response from Drue Ford, GM on 27 Mar 2024
Thank you for your review and feedback. All guest feedback helps us to make improvements moving forward. We are so happy you enjoyed our amenities and we hope all is well back home!

8/10 Good

GUILLERMO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, less than 10 minutes drive to the historic area, 5 minutes to Patriots Point. The staff did a great job during breakfast and at the front desk
Stayed 3 nights in Mar 2024
Response from Drue Ford, GM on 26 Mar 2024
We are so happy you enjoyed our property and took advantage of the convenient location near Patriots Point and Historic Charleston. I know the team appreciates you kind words and we send our best wishes to you back home.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Drue Ford, GM on 27 Mar 2024
Thanks for the five star review!

10/10 Excellent

Charles F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Drue Ford, GM on 27 Mar 2024
Thanks for the five star review!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Easy driving distance to historic Charleston - 15 minute drive. Hotel is in great condition. Staff are great.
Stayed 3 nights in Mar 2024
Response from Drue Ford, GM on 25 Mar 2024
Thank you so much for the kind review! I know the team appreciates your kind words and we hope all is well back home.

10/10 Excellent

Christopher

Travelled with family
Liked: Amenities
The location is in a very nice spot for a vacation in the Charleston area. It is in Mount Pleasant and it gives you quick access to the Ravenel bridge to access Charleston. The rooms have been redone. The bathroom is very nice. I enjoyed the hot water of the shower. The breakfast gets a good. It doesn’t vary. It is the same stuff every morning. The outdoor pool is small and I didn’t utilize. I got a nice rate on Expedia. I would have paid more than twice as much to stay in Historic Charleston District. And paid for parking. And not gotten breakfast.
Stayed 4 nights in Mar 2024
Response from Z. L. Thomas Assistant General Manager on 16 Mar 2024
Thanks for leaving us a review Christopher! We appreciate your kind words and we're glad you enjoyed it here and the area. Hope to see you again

8/10 Good

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Drue Ford, GM on 18 Mar 2024
Thanks so much for the review and have a great day!

10/10 Excellent

Allison

Travelled with family
Friendly, helpful staff! Comfortable, rooms that were larger than expected. Solid breakfast everyday!
Stayed 4 nights in Mar 2024
Response from Z. L. Thomas Assistant General Manager on 16 Mar 2024
We appreciate your kind words Allison! We're glad we were able to provide that good experience for you. Thanks for choosing us. Have a great day

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for getting to various locations in the Charleston area. Front desk employees were very friendly and helpful. All around great stay.
Stayed 4 nights in Mar 2024
Response from Drue Ford, GM on 6 Mar 2024
On behalf of the team, thank you so much for the kind words and review of your great stay. We hope all is well back home!

10/10 Excellent

Mark, Niagara Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Drue Ford, GM on 7 Mar 2024
Thanks for the five out of five review!

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice room & very Clean
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 4 Mar 2024
Thanks for the kind words and review. Have a great day!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great!
Stayed 4 nights in Feb 2024
Response from Drue Ford, GM on 1 Mar 2024
Thanks for the five star review!! We are glad you took advantage of the convenient location.

8/10 Good

Denise, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
I feel the beds are a bit hard for me.
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 27 Feb 2024
Thank you so much for the review and feedback. All guest feedback helps us make improvements in the future. We hope all is well back home. Come see us again some time!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 25 Feb 2024
Thanks for the 5 out of 5 review!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 14 Feb 2024
Thanks for the five star review and we send our best wishes to you back home!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property,and the location was amazing.
Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 14 Feb 2024
We are so thrilled you enjoyed our property and its convenient location. Come see us again some time!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 14 Feb 2024
Thanks for the 5 star review!

8/10 Good

Edna

Travelled with partner
Liked: Amenities
Would stay again
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 9 Feb 2024
We look forward to your next visit. We hope all is well back home!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly people there as well. Five stars.
Stayed 3 nights in Feb 2024
Response from Drue Ford, GM on 8 Feb 2024
On behalf of the entire team, we appreciate your kind words and we are delighted you enjoyed our clean and friendly atmosphere. We send our best wishes to you back home!

6/10 Okay

Justin

Travelled with partner
They stay was great but we were put on a floor with a college Lacrosse team and they were loud in the hallway till 2am. They finally stopped after I had to exit my room and ask them to keep it down.
Stayed 1 night in Feb 2024
Response from Drue Ford, GM on 5 Feb 2024
I am so sorry about the disturbance caused by the group. We spoke with the group coordinator to hopefully avoid this in the future. I am so happy to hear the rest of your stay was great. We hope all is well back home!

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, accommodations; very comfortable, very clean. Front desk receptionist couldn't have been nicer!
Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 1 Feb 2024
On behalf of the entire team, thank you for sharing your great experience with everyone! We hope all is well back home!

10/10 Excellent

RAMESH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very respectful The property was neat and tidy
Stayed 2 nights in Jan 2024
Response from Drue Ford, GM on 1 Feb 2024
I am thrilled to know everyone was respectful towards our valued guests and that you found the property in a good condition. We send our best wishes to you back home!

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easily accessible and close to Charleston and Schem’s Creek. Clean and quiet.
Stayed 3 nights in Dec 2023
Response from Drue Ford, GM on 31 Jan 2024
We are so happy you enjoyed your stay and took advantage of our convenient location. Have a great day!

8/10 Good

Deronda H, Green Sea

Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 25 Mar 2024
Thanks for the review and have a great day!!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
See stars
Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 30 Jan 2024
Thanks so much for the five star review!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown
Stayed 2 nights in Jan 2024
Response from Drue Ford, GM on 30 Jan 2024
Thanks for the five star review and we are thrilled you liked our convenient location!

8/10 Good

David

Travelled with family
Liked: Cleanliness
Wasnt perfect but still a solid choice.
Stayed 1 night in Dec 2023
Response from Drue Ford, GM on 9 Jan 2024
Thanks for your candid review. We always welcome specific feedback that may help us improve moving forward. We send our best wishes to you back home!

10/10 Excellent

SANTHOSH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, good breakfast& close to downtown (10 mins drive)
Stayed 2 nights in Dec 2023
Response from Drue Ford, GM on 8 Jan 2024
On behalf of the entire team, thank you for the great review. We are glad you enjoyed our clean accommodations and our free breakfast buffet. Come see us next time!

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and convenient location. Rooms clean and good breakfast.
Stayed 2 nights in Jan 2024
Response from Drue Ford, GM on 8 Jan 2024
Thank you so much for the review. We are so happy you enjoyed the clean accommodations and complimentary breakfast buffet. Come see us again some time.

10/10 Excellent

Lucinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff was friendly, good neighborhood we were able to take walks around neighborhood. Bed and pillows were comfortable
Stayed 5 nights in Dec 2023
Response from Drue Ford, GM on 8 Jan 2024
We are thrilled you enjoyed our convenient location and our clean accommodations. I know the team appreciates your kind words. Have a great day!

10/10 Excellent

Mark, Madeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size room for a suite
Stayed 2 nights in Dec 2023
Response from Drue Ford, GM on 8 Jan 2024
We are so happy you enjoyed the room. We hope all is well back home.

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 26 Jan 2024
Thank you so much for the five star review! We hope all is well back home.

10/10 Excellent

Brennan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Drue Ford, GM on 8 Jan 2024
Thanks for the 5 out of 5 review!

6/10 Okay

Genevieve, Grovetown

Travelled with family
Liked: Cleanliness
Air conditioner was extremely loud at night and there was no staff at the check in desk for 15 minutes. Good location!
Stayed 1 night in Jan 2024
Response from Drue Ford, GM on 8 Jan 2024
Thank you for the review and we will review your feedback with our team so we may make improvements. We are glad you liked the location and we hope to accommodate you again some time!

10/10 Excellent

Brittany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Drue Ford, GM on 3 Jan 2024
Thank you so much for the 5 star review!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip
Check in we great, room was clean and hotel was clean. Breakfast was good with good variety.
Stayed 2 nights in Dec 2023
Response from Drue Ford, GM on 3 Jan 2024
Thanks for the great review! We are so happy you enjoyed breakfast and your accommodations!

8/10 Good

Zhixiong

Travelled with family
Liked: Cleanliness
First time staying here, room is clean and cozy. Location is close to shopping center.
Stayed 1 night in Dec 2023
Response from Drue Ford, GM on 25 Dec 2023
We are so happy you enjoyed our property and its convenient location. We hope to accommodate you again some time!

6/10 Okay

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location and newer building, but shower water pressure is really weak.
Stayed 2 nights in Dec 2023
Response from Drue Ford, GM on 25 Dec 2023
Thank you for the feedback. We will use this to make enhancements in the future. We send our best wishes to you back home.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Drue Ford, GM on 25 Dec 2023
Thank you so much for the five star review!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot
This hotel is in a perfect spot close to everything. The staff is very nice and the rooms have everything you need.
Stayed 2 nights in Dec 2023
Response from Drue Ford, GM on 18 Dec 2023
On behalf of the entire team, thank you for the kind words and review about your quality experience with us. We are thrilled you had a great location while visiting Charleston! Come see us again sometime.

10/10 Excellent

Erella

Stayed 1 night in Dec 2023
Response from Drue Ford, GM on 8 Jan 2024
Thanks for the 5 our of 5 review!

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Drue Ford, GM on 7 Dec 2023
Thank you for the review and have a great day!

10/10 Excellent

Tamara

Stayed 1 night in Nov 2023
Response from Drue Ford, GM on 21 Dec 2023
Thanks for the five star review!

10/10 Excellent

Kh

A
Stayed 5 nights in Oct 2023
Response from Z. L. Thomas Assistant General Manager on 4 Nov 2023
Thanks for the great review! We're happy you enjoyed your stay here with us. Come back and see us anytime

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Z. L. Thomas Assistant General Manager on 3 Nov 2023
Thanks for leaving us a great review. We're happy you enjoyed your stay here with us and hope to see you again if you're ever back in the area

10/10 Excellent

Matt

Stayed 1 night in Nov 2023
Response from Drue Ford, GM on 27 Nov 2023
Thanks for the 5 out of 5 review!

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all so friendly, I think I was told Good Morning about 10 times!
Stayed 1 night in Nov 2023
Response from Drue Ford, GM on 2 Nov 2023
On behalf of the entire team, thank you for the kind words and review! We are thrilled you enjoyed your stay. Sending our best wishes to you back home!

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and room.
Stayed 4 nights in Oct 2023
Response from Drue Ford, GM on 1 Nov 2023
On behalf of the entire team, thank you for the kind words and review. Have a great day!

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Hotel was clean & comfortable!
Stayed 1 night in Oct 2023
Response from Drue Ford, GM on 26 Oct 2023
Thank you for the review and we hope you enjoyed Charleston! Come see us again some time.