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Great location. Staff was the friendliest we have ever met. They made us feel extremely welcome and quickly took care of anything we needed. They made our stay!
Lisa
Stayed 5 nights in Apr 2024
Response from Leila on 15 Apr 2024
Thank you for staying with us. I'm glad you enjoyed your stay.
The facility has been well maintained and updated regularly by what I could tell. But, the bathroom needed some more TLC. A pet peeve is a sink that doesn't drain. Simple fix, a plumber comes in and cleans out the exit pipes below. The tub area just a little tired. Everything else, breakfast, lobby, etc all good. Never tried the pool as it was out of season when we were there.
Gordon Clare
Stayed 5 nights in Mar 2024
Response from Leila on 15 Apr 2024
Thank you for letting us know. Thank you for staying.
4/10 Poor
Bernadette
26 Mar 2024
Property is good but they did daily charges on our account for no reason.
The breakfast attendants Kim and Chelsea were exceptional. The food was delicious and the dining area was spotless. Their wonderful personalities made for a very pleasant dining experience.
Had a good room on the first floor and all was clean. The ac unit was falling apart but worked. I wasn’t upset at all. Breakfast was decent as well. The staff at the front desk was helpful, friendly and greeted me almost every time I passed by. Lots of water damages throughout the guest room corridors. Things like that takes away from the guest experience and recommend it be taken cared of asap. Water pressure in the shower sucked! It took me twice as long to take a quick shower. Crazy! Get rid of those shower heads and put in place good ones! Thanks!
Brent
Stayed 1 night in Feb 2024
Response from Kelly Fassett on 12 Feb 2024
Dear Brent,Thank you for sharing your experience with us. I truly value and appreciate your feedback about your stay. I will share this with the proper departments to ensure that these items are resolved.
The employees at this hotel made our stay! They were efficient, hard working, and fun. Everyone was helpful and smiles on their faces. The morning breakfast crew was excellent. I have never had a better breakfast bar. Thank you!
Paula
Stayed 2 nights in Feb 2024
Response from Kelly Fassett on 12 Feb 2024
Dear Paula,WOW! Thank you for the wonderful review about your recent stay. I truly can't wait to share these comments with the staff. Again thank you, I hope you have an opportunity to visit us again.
Great basic hotel. Good beds, good breakfast, friendly staff. Also, a traffic light at the entrance so you can get into the traffic on 17! Will stay again next visit to Charleston.
Lyle
Stayed 3 nights in Nov 2023
Response from Leila on 10 Nov 2023
I'm glad that you enjoyed your stay. I look forward to seeing you next time you are in Charleston.
Dear Ann,We hope you had a wonderful stay while you were staying with us. We hope you have an opportunity to stay with us again.
10/10 Excellent
Suzanne
3 Oct 2023
Suzanne
Stayed 1 night in Oct 2023
Response from Leila on 4 Nov 2023
Thank you for staying with us.
4/10 Poor
Dorota
Travelled with family
3 Oct 2023
Disliked: Cleanliness
I checked in and when I went to the room, it looked like somebody has already checked in there- messed up bed, towels etc. I got a different room. The room is not very clean, it smells, lotion container was empty.
Dear Amanda,Thank you for staying with us, I am so happy that you enjoyed your stay.
6/10 Okay
Jeremy
Business traveller
13 Sept 2023
Liked: Staff & service, amenities
Overall quality was fine. There was cleaner residue on the desks, a lizard in the bathroom and no hot water this morning. Those are the 3 main negatives about my stay otherwise it was clean, quiet, and a friendly staff.
Jeremy
Stayed 1 night in Sep 2023
Response from Leila on 24 Sept 2023
Thank you for sharing. Please try us again next time you are in town.
8/10 Good
Gerald
12 Sept 2023
Gerald
Stayed 2 nights in Sep 2023
Response from Leila on 24 Sept 2023
Come back and stay with us next time you are in town. Thank you for sharing your review.
We wereon a trip in the South East and being able to access our room early was a big bonus. Easy to find and short drive to downtown.
Paul
Stayed 1 night in Sep 2023
Response from Kelly Fassett on 6 Sept 2023
Dear Paul,I am so happy that you were able to check into the room earlier than expected. It sounds like you had a great time here in Charleston. We hope you have an opportunity to visit us again.
Before we checked in we went to the beach. My child’s insulin pump broke in the water and there was no way to give her insulin or control her diabetes. We rushed to check in and figure out how to manage her diabetes out of town. The front desk was so supportive and listened to me as I was so upset. They quickly got us in our room. After we got the doctor to send prescriptions to pharmacy there, the front desk made sure I knew how to get to the pharmacy (it was a Saturday evening and we needed to use a pharmacy in North Charleston due to early closing of other stores). When we got back to the hotel, they asked again if we got everything figured out and if we needed anything. The next morning when we were checking out, the same lady was there and asked again if my child was ok. The customer service was beyond what I ever expected. They remembered us every time and asked if we were ok. The hotel room was perfect, bathroom was huge, and we loved the Dove toiletries! The breakfast was over the top amazing! The lobby had a lollipop tree you could take one from. It was just as much the small touches and the huge touches that made this hotel stand out from the rest! These women that helped me check in need recognition for the way they went over and above the entire stay! We are very thankful!
Kate
Stayed 1 night in Aug 2023
Response from Leila on 31 Aug 2023
Thank you for sharing. I'm so proud of this employee. I'm so glad you were able to enjoy your trip while you were here and I'm so happy that you got to experience true hospitality while you were here. Please come back the next time you are in Charleston.
10/10 Excellent
Holly
30 Aug 2023
Holly
Stayed 1 night in Aug 2023
Response from Leila on 31 Aug 2023
Thank you for staying.
10/10 Excellent
Landon
27 Aug 2023
Landon
Stayed 1 night in Aug 2023
Response from Leila on 24 Sept 2023
Thank you for sharing.
2/10 Terrible
Francoise
25 Aug 2023
Disliked: Property conditions & facilities
No water at the hotel pipes broken! It’s disgusting my Vera wang suitcase was stolen out of my car
Francoise
Stayed 1 night in Aug 2023
Response from leila on 31 Aug 2023
We would had help you with the issue if you talked to the front desk. Thank you for sharing.
Check in was fast and informative, place was very accommodating, clean, bed was super comfortable, room was quiet, close to a restaurant, which was great, all in all a wonderful experience and I will be back…..
Elizabeth
Stayed 1 night in Aug 2023
Response from Kelly Fassett on 22 Aug 2023
Thank you for sharing your experience with us. We are pleased that you had an amazing experience. We look forward to your return visit.