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Reviews of OYO Hotel Rome West GA

2.5 out of 5
OYO Hotel Rome West GA
2209 Shorter Ave Sw, Rome, GA

Reviews

6.8
Rating 10 - Excellent. 136 out of 468 reviews" "
Rating 8 - Good. 112 out of 468 reviews" "
Rating 6 - Okay. 74 out of 468 reviews" "
Rating 4 - Poor. 65 out of 468 reviews" "
Rating 2 - Terrible. 81 out of 468 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Matt

Travelled with family
Disliked: Property conditions & facilities
Beds were comfortable. Smelled like weed throughout the hallways. Staff was nice. I've experienced a lot worse to be sure. Not worth $98, but there ya go.
Stayed 1 night in Apr 2024

4/10 Poor

Nathan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lawrence, Powder Springs

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was NOTHING acceptable abt Rm № 304. The below were observed deficies and challenges: 1) The Clock Radio was NOT plugged in nor set. 2) The Microwave was NOT plugged. 3) The WiFi was NOT working. It was being worked on Hoever. This issue was very significant bc I called 3 days ahead, talked w Front Desk staff, to confirm that ESPN and family networks were available and operating. I was told YES - "March Madness" 4) The Toilet Seat loose. It needed tightening. Which I did. 5) The Hotel Back Entrance bottomed out my Cadillac DeVille's suspension. 6) Rm № 304's A/C was non-opetational. Once plugged in and turned on. Its air flow caused me to cough. The Hotel staff did replace the A/C after my numerous PROTESTATION and INSISTENCE. Even after the A/C's replacement. The environmental concerns were Extremely High. My honored guest has ALLERGIES and ASTHMA. Thus a sanitized and fresh room environment is a MUST. 7) The room's window view was of a nearby junk yard. 8) The ACCEPTABLE MAIN entrance off the main road was accessible via paved path btwn the Burger King and Advanced Auto Supplies stores. FTR, there are seven other observed decencies. BUT bc I cannot copy them this list is INCOMPLETE. I WILL NEVER TRUST THE OYO Hotel brand. Thankfully, I arrived and signed in before my friend. She has allergies and asthma challenges. This stay would have caused her severe physical challenges. And consequently ruined the purpose for the trip - Rest and Relaxation for us both.
Stayed 2 nights in Mar 2024

2/10 Terrible

Devona, Huntsville

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is nasty, broken furniture and roach infested
Stayed 3 nights in Jan 2024

10/10 Excellent

Robbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Recco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for a week and really enjoyed my stay was very clean very nice and friendly staff nice breakfast in the morning was great ..
Stayed 1 night in Feb 2024

10/10 Excellent

LACEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a awesome stay the staff was great very nice and clean I felt very comfortable and just really enjoyed it ..
Stayed 1 night in Feb 2024

10/10 Excellent

Marry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, really pleasant and clean rooms, most important things that makes this such a good place to stay are the staff. All the people are helpful and generous with their time and advice. "Great location" wonderful. Back soon...
Stayed 1 night in Feb 2024

10/10 Excellent

Derek

Liked: Staff & service
Great location as far as walk to anything Sam’s Walmart Burger King all fast food . Great workers at site love there job and they love there people who stay . But breakfast was really no good . Cheap cereal powder milk no name brand oatmeal . Cheap plastic tiny silverware . Coffe is kept in a mobilize pump you have to micro wave and too many people walking outside to smoke weed in cars . And cigarettes . Carpet stain . But I love the people I was there cause of broke pipes in house get two nights for under 150
Stayed 2 nights in Jan 2024

10/10 Excellent

Tamkia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Devona, Huntsville

Disliked: Cleanliness, staff & service, property conditions & facilities
This property looks like an abandoned building from street view. No proper signage idendifying the property. Most rooms have inoperable furniture, drawers are broken and not usable. Refrigerators are nasty with roach residue. Therefore, rooms are infested with roaches. Will never stay again.
Stayed 3 nights in Jan 2024

6/10 Okay

Frank

Business traveller
Liked: Staff & service
The property was not labeled. No sinahe. Made me place a $50. Deposit that was not returned for a week after checkout
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from Dewi on 23 Jan 2024
Hey, Anna! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Dewi

8/10 Good

Brandon

Stayed 1 night in Jan 2024
Response from Tim on 23 Jan 2024
Hi, Brandon! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

4/10 Poor

Candise

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had bugs, toilet needed maintenance, handle for a cabinet broken, no breakfast
Stayed 1 night in Dec 2023
Response from Barbara on 23 Jan 2024
Hi, Candise! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

8/10 Good

Scotland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a Very spacious room and comfortable.
Stayed 1 night in Dec 2023
Response from Noah on 23 Jan 2024
Thank you for your appreciation, Scotland! We hope to give you a consistent service every time. Regards, Noah

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Noah on 22 Jan 2024
Delighted to hear your words of praise, Matthew! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Noah

10/10 Excellent

Juana

Liked: Cleanliness, staff & service
Staff are very friendly and the rooms are very clean
Stayed 1 night in Nov 2023

6/10 Okay

SUSAN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is extremely run down and has no signage. Appears they just took it over from another hotel. It is way in the back behind other businesses and parking was crazy. No lines and cars just parked haphazardly. Walked in and had to ask if I was at the right hotel. After check in I went to the room in a horrible, dirty elevator with all floor tiles cracked Once in room I found mold all over the bathroom walls. Smelled of cigarettes everywhere. We came right back down and I was surprised the women at front desk refunded us. They were surprised by mold but were very apologetic. You get what you pay for. Honestly this may be a rent by the hour hotel at this point.
Stayed 1 night in Nov 2023

2/10 Terrible

Jeanna, Indianapolis

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the most nastiest and trashiest place I’ve ever been! The staff was very nice in trying to get a refund made and helping find other places to stay! It wasn’t the staff, but it was HORRIFYING! It completely turned my stomach and I made it VERY clear I was NOT staying there! The worst thing I’ve ever seen!
Stayed 3 nights in Nov 2023

10/10 Excellent

Tandre

Stayed 1 night in Oct 2023

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Early check in… nice staff, bed comfortable
Stayed 2 nights in Oct 2023

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Lita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt even go in because the property looked abandoned and unsafe to stay. Couldnt get a refund either.
Stayed 1 night in Oct 2023

2/10 Terrible

elizabeth, Douglasville

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give a zero star i would, NO sign saying hotel anywhere on the building. Homeless people sat outside, I was not prepared to leave my vehicle, or myself at that “hotel”. I’ve stayed in many hotels over the years, this is by far the most unsafe I have felt and I didn’t even go in! And I had to leave at 430am and would not have got any sleep due to worry.. don’t book here
Stayed 1 night in Oct 2023

2/10 Terrible

Roslyn

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would say that the person at the front desk was awesome however, I definitely saw a bug in the room and the room was in need of painting. There were white paint patches all over the walls and pictures missing. However, if you need a cheap place to stay, here it is. Definitely a no for me. If I had seen pictures, I would have never came.
Stayed 1 night in Oct 2023

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Photo's were misleading.The room was dirty. There was a tile missing above the shower exposing the ceiling. There were dead and live cockroaches. The door latch was missing, it seemed to have been ripped off the wall. The remote would not work for the TV, front desk staff did not have a solution. There is no signage on the outside of this building saying what hotel it is. This place should not be open.
Stayed 1 night in Oct 2023

4/10 Poor

James

Disliked: Amenities
Property could use a serious refresh. Guests across the hall had a large, loud dog that barked every time I opened or closed my door. Definitely not a service animal.
Stayed 2 nights in Oct 2023

4/10 Poor

Judie

Disliked: Amenities
Needs a lot of improvements, but it seems li,e they are working on it.
Stayed 5 nights in Oct 2023

4/10 Poor

Isaac

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low budget hotel. Not worth it
We couldn’t stay there. We lost the money paid but it’s worth the loss cause the place is overrated and not as nice as advertised.
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds clean

2/10 Terrible

Jaclyn

Business traveller
There was mold in the air conditioner, drywall missing from the walls, carpet felt gross. Got up the next morning to find people digging through the trash at the property. Breakfast was cold coffee and cereal.
Stayed 2 nights in Sep 2023

4/10 Poor

Nathaniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Catfished
Pictures are deceiving. Hotel is filthy, outdated, and honestly very sketchy. Our room smelled like Mold and Mildew. The carpet had some huge purple stain on it, the bathroom door looked like someone tried to punch a hole through it, and the toilet wasn't bolted down. Staff was friendly but we won't be staying here ever again.
Stayed 3 nights in Sep 2023

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The area feels unsafe
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great! The outside of the hotel looks a little shabby, but inside is nice and the rooms were perfectly fine.
Stayed 2 nights in Sep 2023

8/10 Good

Summer

Stayed 1 night in Sep 2023

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette smoke in room, room is to be NO smoking. Girl cleans room has no towels and wash clothes until they do the laundry at after 100pm. Had to get them after 5pm from the front desk. Filthy rugs in room and hall ways The clerk at front desk upon check says free breakfast is from 6-10 and consists of cereal and milk, sometimes danish and maybe grits in the back but there was no food at 8:00am. Free breakfast ran out at 8:00 and they just close up Cold coffee. No spoons or napkins no anything. Pool was empty No table and chairs in what was suppose to be dining area. We paid for 2 queen beds and breakfast for 3 people. Toilet is not bolted to floor and rocks back and forth There is a hole in the bathroom door and would not close and open The mirrored closest door would not open or close. No ice bucket in the room People smoking pot in parking lot and at the entrance driveway, right a the main entrance in view of the staff! There were envelopes of coffee in the room but no coffee pot anywhere. This was the worst hotel I have ever stayed at and I have been traveling for 50 years!
Stayed 2 nights in Sep 2023

2/10 Terrible

Dylan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the worst hotel I have ever stayed. Shouldn’t even be open in my opinion. Definitely won’t stay there ever again.
Stayed 1 night in Sep 2023

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The tv didnt work no matter what you tryed to do..rhe room i was put in wasnt good either it smelled like a dog the air never got cold..the front desk was gonna put me in another room but it was worse had mold growing in the carpet an the smell of dogs dog was worse it hit you in the face before you get to door then when u open it my god..but i say this i belive these two rooms arent used much anymore an they didnt have no were easle to put me..personally i think i should have got a gotton a major discount on the room or a received a refund
Stayed 1 night in Aug 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
It was great thanks
Stayed 1 night in Aug 2023

6/10 Okay

selena

Liked: Room comfort
Lots of homeless people hanging around
I used to live in Rome and the hotel was a Baymont. I thought it would be basically the same just a different name. I arrived and there were at least 7 to 8 homeless people either lying on the ground or standing begging for a cigarette right by the entrance. One couple was actually on the ground kissing! My husband wanted me to get a refund but my reservation was non refundable. I talked with rhe clerk about the hotel losing money because of the homeless and her response was OH THEY'RE HARMLESS...i was not afraid but it did make they hotel look bad. The inside looked ok but the carpets in the hallway needed vacuuming AND a good cleaning. The room itself was clean and the bed was comfortable. Get rid of the loitering and clean the carpets and i would give an 8 but ONLY because room was nice i will rate it a 5.
Stayed 1 night in Jul 2023

4/10 Poor

norma

Stayed 2 nights in Nov 2022
Response from Manager on 14 Feb 2023
Hello norma, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Rylee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside of hotel didn’t look great but the rooms, service and view were 10/10 Loved our stay
Stayed 2 nights in Oct 2022
Response from Guest Relations Management on 2 Nov 2022
Hello Rylee,Thank you for the terrific review of your experience. We are thrilled to read our location was perfect for your needs and that you enjoyed your well-equipped room, along with our friendly service, and view! We value your business and cannot wait to welcome you back soon.

4/10 Poor

Jon

Travelled with family
Disliked: Property conditions & facilities
Not the best
It was suppose to be a non smoking room and there was clearly a smoke smell in the room as well as a cigarette burn hole in the blanket. However, the desk clerk good about changing our room. There were stains on the carpet; mold under the rim of the sink; broken tile in the foyer; the smoke detector was missing.
Stayed 3 nights in Oct 2022
Response from Guest Relations Specialist on 13 Oct 2022
Dear Jon, Thank you so much for staying with us and expressing your thoughts; we appreciate it. Although we do not allow guests to smoke in non-smoking rooms, this does happen on occasion. Your comments will assist us in more effectively addressing the problem and restoring the freshness of our rooms through deep cleaning. We are sorry for the inconvenience you've had, and we hope to see you again soon.

2/10 Terrible

Miranda

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
If you stay here and use a credit or debit card. They will charge your card even after you leave. I have called at least 20 times trying to find out why my card is constantly being charged after i have checked out and at home. No one will answer the phone or return a call after many messages have been left. Dont waste your time staying here. Signed a very angry customer
Stayed 2 nights in Sep 2022
Response from Guest Relations Specialist on 7 Oct 2022
Dear Miranda, I'm sorry to hear about the strange situation you ran into during your recent visit with us. Please keep in mind that guest satisfaction is our top priority, and the information you provided has been shared with management so that appropriate measures can be implemented. I hope you will reconsider staying with us so that we can provide an even better experience for you.

4/10 Poor

Marcus

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not clean, had a couple roaches in the room and wifi did not work at all.
Stayed 3 nights in Sep 2022
Response from Guest Relations Specialist on 20 Sept 2022
Hi Marcus, Thank you for taking the time to write such a thoughtful review. This comment has been submitted to management, and we can only hope that you consider us again so that you can see the constant changes we make to our cleanliness standards and the operational condition of our amenities. I apologize that our property did not meet your housekeeping standards when you arrived. Thank you for sharing your story and bringing this issue to our attention.

6/10 Okay

Christy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful! The bed was comfortable, also had comfy pillows. The room was over all clean except for the stained up carpet... it was gross! I wore my bedroom shoes to walk around the room. Renovations have begun, but far from completed. The pool needs to be drained. It makes the property look run down more than it is. Breakfast was available but not stocked at 8 am.. the coffee was cold :( the worst part was the TV programming. I guess they use something like a fire stick in the rooms, but the signal would go down after 20 minutes of watching a movie or anything... So frustrating. I would not recommend this hotel as is unless you are in a pinch like I was. It was the only thing available that weekend in Rome. Staff was great tho, so that's a plus! I would stay here once renovations are complete if they get decent TV programming available, like Direct TV or Cable.
Stayed 1 night in Sep 2022
Response from Guest Relations Specialist on 20 Sept 2022
Dear Christy, Thank you for taking the time to provide comments. Our hotel is dedicated to providing pleasant, clean, and friendly lodgings, and guest comfort and satisfaction are of the utmost importance to us. Please accept my apologies for any inconvenience these issues may have caused you. This review provides us with insight into your experience and allows us to improve.

2/10 Terrible

Blake

Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness was 0/10. Sheets were dirty, stains all over the room, and the place reeked of cigarette smoke. We couldn’t wait to leave
Stayed 1 night in Sep 2022
Response from Guest Relations Specialist on 19 Sept 2022
Hi Blake, Thank you for your feedback. This feedback has been forwarded to management, and all we can ask is that you reconsider us so that you can see the continuous improvements we make to our housekeeping standards and the working order of amenities. I apologize that our property was not prepared for you in accordance with our housekeeping staff's standards. Thank you for taking the time to share your thoughts and bring this to our attention.

8/10 Good

Brandon

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Guest Relations Specialist on 23 Aug 2022
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!