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Reviews of Holiday Inn & Suites Chicago-Carol Stream (Wheaton)

3 out of 5
Holiday Inn & Suites Chicago-Carol Stream (Wheaton)
150 S Gary Ave, Carol Stream, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 319 out of 668 reviews" "
Rating 8 - Good. 236 out of 668 reviews" "
Rating 6 - Okay. 77 out of 668 reviews" "
Rating 4 - Poor. 24 out of 668 reviews" "
Rating 2 - Terrible. 12 out of 668 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
I Liked the property and the staff. However, I was not happy that they did not have breakfast at that price.
Stayed 4 nights in Mar 2024

10/10 Excellent

Garrett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay for a long weekend was excellent. Staff were friendly and accommodating. We ate breakfast and a late night snack at the restaurant within the hotel which was very good! Rooms were a nice size and clean. Pool was clean and very big. We would stay here again next time we’re in the area!
Stayed 3 nights in Mar 2024

8/10 Good

Hailey

Liked: Cleanliness, amenities, property conditions & facilities
Front desk friendly. Good little convenience store. Love the hallway up to the elevator.
Stayed 3 nights in Feb 2024

6/10 Okay

David

Business traveller, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The rooms really need to be updated. the room had a broken door and the shower panel was coming off.
Stayed 1 night in Jan 2024

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michael on 18 Jan 2024
We truly appreciate your business and feedback

8/10 Good

Edward, Bartlett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michael on 18 Jan 2024
Thank you for your positive feedback

8/10 Good

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here several times and each stay has been comfortable and enjoyable. Staff is friendly and helpful, rooms are clean, pool is clean and nice, and the restaurant is great. Also, many places nearby to eat as well.
Stayed 1 night in Dec 2023
Response from Michael on 18 Jan 2024
Thank you for your kind words. We truly appreciate your positive feedback and I will share it with my entire staff

10/10 Excellent

Angelina

Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

10/10 Excellent

Victor L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Christian

Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patty went above and beyond to make sure we had everything we needed. She was so sweet and kind to our family during our celebration of life memorial for my aunt.
Stayed 2 nights in Sep 2023
Response from Mike on 10 Oct 2023
Thank you for you your gracious words about Patti who happens to be our General Manager. I will pass the message along to her. This is exactly how she trains her staff to be so we would expect no less from our leader.

10/10 Excellent

tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
We mistakenly left two important pieces of luggage in our room. We realized the loss two days later, called the front desk, located the items and within hours had a nearby family member retrieve the bags. I am grateful for the kindness and the professionalism of the staff who helped us. Thank you!!
Stayed 2 nights in Aug 2023
Response from Mike on 10 Oct 2023
We truly appreciate your kind words concerning our staff. Thank you!!!It was our pleasure to service you

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and available to help if needed. Furnishings and decor were updated and pleasing. The mattress was comfortable, which is an important comfort factor. The hotel actually exceeded our expectations, as the photos on the site seem to show more worn and outdated facilities.
Stayed 1 night in Aug 2023
Response from Mike on 10 Oct 2023
We are pleased that you enjoyed your stay and more importantly we exceeded your expectations.Thank you for your kind words

10/10 Excellent

Sheila, Edwardsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and the dining options were perfect after a fun night out
Stayed 1 night in Aug 2023
Response from Mike on 10 Oct 2023
Thank you for your kind words. It was a pleasure serving you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way over priced
Stayed 2 nights in Aug 2023

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mike on 11 Aug 2023
Thank you for your response. We truly appreciate all feedback from our guests, especially the good ones!!!

2/10 Terrible

Karen

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Laura

Travelled with family and small children
Liked: Amenities
The front desk employees were very nice! My grandkids were disappointed having no continental breakfast!
Stayed 1 night in Aug 2023
Response from Mike on 11 Aug 2023
Thank you for your kind words concerning our staff. We do apologize about the lack of continental breakfast, but Full Service Holiday Inn with sit down do not offer them, only the Holiday Inn Express offer that type of breakfast.If ever you are in the Carol Stream area again, please reach out to me directly, we'll see if we can offer somerthing special for the grandkids...Michael Perry Guest Services Manager

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clear. The staff was good.
Stayed 4 nights in Jul 2023
Response from Mike on 11 Aug 2023
Thank you for you positive comments...

10/10 Excellent

Mary K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Corina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked my stay through Expedia, I have always done the reserve now pay later option and have never had an issue at check in, when I arrived to check in the hotel desk employee that was checking me in, asked for my name and then immediately said we already charged the card you booked the room with on Expedia. And that is not the card I wanted to use I never gave authorization for him to do so or the hotel in general. That is why I always use the pay at hotel option because what if I wanted to pay cash for the room or use a different card at the time of the stay. He did reverse the transaction and told me it would show back up in my account during the week. It was still not ok doing without authorization. He also never once asked to verify my Id or drivers license. I could have been anyone using someone’s reservation.
Stayed 1 night in Jul 2023
Response from Mike on 11 Aug 2023
We truly apologize for the inconvenience, as we completely understand's the guest's position. We immediately pointed out our mistake and realized that when we reversed to CC on file, it immediately reversed his credit card, thought it is customary for us to let the guest know that it make take up to 3 to 5 business days for the credit card to be credited.Once again we truly apologize or any inconvenience this may have caused the guest

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for us and comfortable
Stayed 1 night in Jul 2023

2/10 Terrible

Erhan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk experience was terrible. Staff was rude and arrogant. She escalated the conversation, we got to the brink of arguing. Front desk is hotel’s first and best opportunity for leaving goos impression. Hotel mng. shouldn’t waste this opportunity with staff who are not up for the job.
Stayed 1 night in Jul 2023
Response from Mike on 11 Aug 2023
We would like the opportunity to address this incident, If possible, please provide me with the hotel confirmation number and I look into this. I absolutely apologize for the inconvenience, and would like to hear more concerning this this issue

10/10 Excellent

horialys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kenni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff great room pool was big and restaurant food great
Stayed 2 nights in Jul 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Stayed 3 nights in Jun 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Trang

Stayed 3 nights in Jun 2023

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Tracie, Grandville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Great restaurant attached. Nice sized pool. Comfortable room.
Stayed 1 night in Jun 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and some updated
Stayed 3 nights in Jun 2023

10/10 Excellent

Christine

Stayed 2 nights in Jun 2023

10/10 Excellent

Julie, Ventura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and efficient. Hotel was close to my ultimate destination. Restaurant breakfast was tasty and my waitress was very attentive. Room was good, quiet, and I got a good night’s sleep.
Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It took forever to check in. Not because there was a crowd. They could not find my reservation on the computer. They asked me my name numerous times but would not look at the Expedia e-mail confirming the reservation. Finally, the woman asked me for my last name AGAIN and she found the guy as searching on my first name. From then, everything went fine.
Stayed 2 nights in May 2023

10/10 Excellent

Saul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in May 2023

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean
Stayed 2 nights in May 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service
The staff was kind especially Jill she went above and beyond to make our stay perfect.
Stayed 1 night in Apr 2023

6/10 Okay

Tamara

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
A but disappointed in stay
The room was very old and beat up. Yet we paid the same as our family that had a totally updated room. Plus my husband has Parkinson’s and was having trouble walking and they put us on forth floor and when I asked for a wheelchair you did not have any on-site.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the restaurant.
Stayed 1 night in Mar 2023

10/10 Excellent

minaxi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Great stay. Close to what we needed! Excellent restaurant and service was great!
Stayed 1 night in Mar 2023