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Reviews of Delta Hotels by Marriott St. Pierre Country Club

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 430 out of 971 reviews" "
Rating 8 - Good. 304 out of 971 reviews" "
Rating 6 - Okay. 134 out of 971 reviews" "
Rating 4 - Poor. 74 out of 971 reviews" "
Rating 2 - Terrible. 29 out of 971 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Lucy on 9 Mar 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Darin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lucy on 6 Mar 2024
Dear guest, thank you for rating our hotel so highly. We appreciate your time. We would love to welcome you back for another vacation if your future travels bring you back to Wales.All the best,The Reception Team

10/10 Excellent

Josephine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the surrounding, very siren and calming.
Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to write this review and score us so highly. We are delighted to hear that you enjoyed your stay and the peaceful surroundings. We would love to welcome you back for another relaxing get away. Kind Regards,The Reception Team.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While corporate they remained flexible. Our golf was rained off and we got a voucher valid for a year. I was also a bit early for check inn. They kindly let me use the gym.
Stayed 1 night in Feb 2024
Response from Lucy on 26 Feb 2024
Dear guest, thank you for taking the time to write this review and score us so highly. We appreciate your kind feedback. We would love to welcome you back for another future stay. Kind Regards,The Reception Team

10/10 Excellent

Fulya

Stayed 1 night in Feb 2024
Response from Lucy on 25 Mar 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate us so highly. We are delighted to know that you enjoyed your stay and we hope to see you again in the future.Kind Regards,The Front Office Team

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Good facilities, lovely suite and excellent food. Good value Slightly noisy party on the room below for one night but certainly not the hotel’s fault. Slight mix up at check in - we were a party of 3 and the sofa bed wasn’t made up ready, and no spare bedding in the room. One quick call to reception and all was sorted really quickly - we appreciate things occasionally go awry, and it’s how these are dealt with which is the mark of how good a hotel is. The team were brilliant and shows the professionalism of the staff. We will return
Stayed 2 nights in Jan 2024
Response from Lucy on 29 Jan 2024
Dear guest, thank you so much for taking the time to give us your honest feedback. We are so happy to hear that you enjoyed your dining experiences and your time in our leisure facilities. Our staff are very friendly and welcoming, we appreciate that this was recognised during your stay, and we are so pleased to know that you were looked after. We would love to see you again in the future for another well deserved get away.Kind Regards, The Reception Team

8/10 Good

Carl

Stayed 1 night in Jan 2024
Response from Lucy on 25 Mar 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate us so highly. We are delighted to know that you enjoyed your stay and we hope to see you again in the future.Kind Regards,The Front Office Team

8/10 Good

Gareth

Travelled with partner
Liked: Property conditions & facilities
Overall it’s a gorgeous hotel. The staff are smiley and friendly yet never intrusive. The food is a good standard but room service is shockingly expensive (£70 for a cheese sandwich, some bread and tomato dip and a chicken roll) and it would be nice if there was a walk in shower instead of over bath showers.
Stayed 1 night in Dec 2023
Response from Lucy on 17 Jan 2024
Dear guest, we thank you for taking the time to write this review. We are delighted to hear your appreciation for our wonderful staff and hotel. I am sorry to hear that our room service did not meet its expectations. All of our room service deliveries have a tray charge applied. I will forward this to our restaurant manager to see if there are any changes to be made. We are always looking for ways to improve, your honesty is valued. We send our kindest regards - The Reception Team

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucy on 8 Jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel o highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucy on 8 Jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Lucy on 8 Jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel o highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent stay in comfortable room. Only downside being the somewhat pretentious clientele.
Stayed 2 nights in Dec 2023
Response from Lucy on 27 Dec 2023
Dear guest, we appreciate your honest feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and found your room comfortable. We hope to see you again in the future.Kindest Regards, The Reception Team

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a one night stop overfor us.. Very convenient from the motorway. Wwould like to stay again and have a round of golf
Stayed 1 night in Nov 2023
Response from Lucy on 27 Dec 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and was left intrigued by our Golf Courses. We hope to see you again in the future.Kindest Regards,The Reception Team

6/10 Okay

David

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel, its facilities, particularly the gym and spa, and the staff are all excellent. Unfortunately it’s let down by the room: foul smelling hallway, room in need of an update, no where to properly hang and dry towels, no mirror in front of the sink for shaving, no toilet lid nor toilet brush, furniture in need of an update, very hot in room, even with radiator off; could only marginally crack one window to let air in, no proper fan in bathroom so it misted up terribly. Lots of tiny, little things, but altogether, considering it is a 4 star, not a 2 star hotel, leave you with one big sour taste in the mouth. On the plus side, the gym and spa area are one of the most substantial I’ve seen at a hotel. If you like golf, you’ll probably love this place with its own course, putting green and driving range. The evening meal was pretty good and the staff were all really nice, helpful and attentive. Couldn’t fault them. They are all hard working and eager to help. Being a mixture of old buildings, the place is a bit of a maze, but this adds to its charm and the staff are on hand to direct you. Breakfast was substantial, but mediocre quality. Pretty standard for most hotels. All in all a good hotel that is let down solely by the rooms.
Stayed 2 nights in Nov 2023
Response from Ellie-Mae on 2 Dec 2023
Dear Guest,Thank you for your review, we value our guests feedback and take them very seriously. We are deeply sorry for your experience. We will pass this on to the relevant teams as we are committed to making things right.We hope to welcome you back again and supply you with a better experience!Kind Regards,The Front Desk

10/10 Excellent

andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place to stay staff are lovely and rooms are nice and clean
Stayed 2 nights in Nov 2023
Response from Lucy on 25 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and appreciated our lovely staff! This review will be forwarded to our amazing housekeeping team to congratulate them. We hope to see you again in the future.Kindest Regards,The Reception Team

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and lovely hotel
Stayed 1 night in Nov 2023
Response from Lucy on 22 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Staff are very friendly & helpful . The bar menu isn't to good but the restaurant menu is better. Would recommend it for a weekend away .
Stayed 14 nights in Nov 2023
Response from Lucy on 20 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and would recommend our hotel to others. You'll be happy to know we have recently updated our bar menus! We hope to see you again in the future.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lucy on 16 Nov 2023
Dear guest, we appreciate your kind feedback and thank you for rating us so highly. We thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

8/10 Good

brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lucy on 16 Nov 2023
Dear guest, we appreciate your kind feedback and thank you for rating us so highly. We thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic facilities
Stayed 1 night in Nov 2023
Response from Lucy on 13 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and made use of our facilities! We hope to see you again in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lucy on 12 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

6/10 Okay

Josiah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Really enjoyed our break for the most part. Breakfast was great, staff were great, the hotel itself the views were great. Our room was nice, spacious and comfortable (although the light set up was odd). We were really disappointed to have found a droplet of what looked like blood dried up on the floor beneath our sink. We reported it to reception before going out for the day and on return it still wasnt dealt with. It did tarnish a lot of the experience because if that can go unchecked it did make us wonder about the rest of the clenliness.
Stayed 2 nights in Nov 2023
Response from Lucy on 6 Nov 2023
Dear guest, thank you for taking the time to give us your honest feedback, we really appreciate it. We always take our customers views into consideration to make improvements within our hotel. The issue you have raised to us does not align with our standards and we are extremely sorry to hear about this. We will most certainly forward this review onto the appropriate departments to ensure this does not happen again.Kind Regards,The Reception Team

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished we’d booked for longer. Hotel more than met out expectations. Highly recommend
Stayed 1 night in Oct 2023
Response from Front Office on 1 Nov 2023
Thank you for your feedback. We're glad you enjoyed your stay with us. We hope to welcome you back in the near future.

4/10 Poor

Martin

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We booked a Suite in what turned out to be separate standalone buildings in the property. The hotel moved us once due to the sheer number of flies and bugs in the 1st room. The second was cleaner but equally as dated - toilet wouldnt flush, radiator wouldnt turn off and beds not that comfortable. They are in the process of renovating but for our stay it wasnt great. Probably also worth adding that this hotel does accomadate conference events and is a golf resort. We were there at the same time as a conference and struggling to get a seat in the smallish bar area.
Stayed 2 nights in Oct 2023
Response from Lewis on 29 Oct 2023
Dear Guest, Thank you for your feedback. As for the room appearing outdated, I send my sincere apologies. We are currently going through refurbishment within the hotel. If you are ever in the local area again, we would love to have you back for a well-deserved getaway and receive your feedback on our newly furbished rooms.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely main property, looks like a castle! Unfortunately we were in one of the old suites which was comfortable but very dated although it looked like they were refurbishing some of the other ones. Great facilities (swimming, gym, sauna).
Stayed 2 nights in Oct 2023
Response from Lewis on 24 Oct 2023
Dear Guest, thank you for your feedback. As for the room appearing outdated, I send my sincere apologies. We are currently going through refurbishment within the hotel. If you are ever in the local area again, we would love to have you back for a well-deserved getaway and receive your feedback on our newly furbished rooms.

4/10 Poor

Derelyn

Disliked: Property conditions & facilities, room comfort
The room was cold and lots of condensation on the windows
Stayed 1 night in Oct 2023
Response from Lewis on 17 Oct 2023
Dear Guest,We are sorry to hear that your stay with us did not meet expectations. We are currently going through a major refurb and the issue you have raised is something that we are looking at resolving.We hope that you will consider staying with us again.Best wishes

8/10 Good

graham

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice venue to chill at
Stayed 1 night in Oct 2023
Response from Lewis on 17 Oct 2023
Dear guest,We are glad that you enjoyed your time with us.We hope to see you again soon!

10/10 Excellent

Cameron

Stayed 1 night in Oct 2023
Response from Lewis on 25 Oct 2023
Dear Guest,Thank you for your feedback!

4/10 Poor

Michelle

Stayed 1 night in Oct 2023
Response from Lewis on 25 Oct 2023
Dear Guest,Thank you for your feedback.We hope you will consider staying with us again

10/10 Excellent

George

Stayed 1 night in Oct 2023
Response from Lewis on 25 Oct 2023
Dear Guest,Thank you for your feedback!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend away
Staff absolutely brilliant, very hard working and attentive. Would be nice to have a fridge in the room, but bar staff very helpful gave me an ice bucket and glasses to take to the room. Chair in the room is too low and mirror too High for my partner to see to put makeup on. But overall the stay was very enjoyable 👍
Stayed 1 night in Sep 2023
Response from Lewis on 7 Oct 2023
Dear Guest,Thank you for your feedback. We are happy to know that you enjoyed your stay. I hope you choose to stay with us again.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 1 night in Sep 2023
Response from Lewis on 23 Oct 2023
Dear Guest,We are thrilled to hear you enjoyed your stay, and we hope to see you again soonwarm regards

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here, a wonderful property! Full of charm and history. Fabulous views.
Stayed 1 night in Sep 2023
Response from Lewis on 17 Oct 2023
Dear Guest,We are thrilled to hear that you have enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Balwinder

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Long weekend @ St Pierre
Overall the venue looked impressive from the outside, and the staff were very friendly and helpful. However the accommodation itself left little to be desired. It was not what I expected from the star rating of the hotel. The rooms were dated and very tired decor, there was mould in the bathroom, the toilet flush didn't work well at all, and the room was very cold with no obvious instructions on how to keep the room warm. Furthermore, I played the Mathern golf course, and whilst the fairways were very good, the greens were awful to putt on.
Stayed 3 nights in Sep 2023
Response from Lewis on 17 Oct 2023
Dear Guest,We are sorry to hear that your stay did not meet expectations. We have passed on your feedback to the relevant departments. At St. Pierre we are always looking at ways to improve our guest experience.We hope you would consider staying with us again.

10/10 Excellent

Warwick

Stayed 2 nights in Sep 2023
Response from Lewis on 25 Oct 2023
Dear Guest,Thank you for your feedback!

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant family stay
Had a great stay, the grounds are lovely and the hotel has so much character. I stayed in a small cottage which is a newer building set away from the main complex. It is nice but the bathrooms are a bit rustic and could use work. The room itself was great, it was spacious and very comfortable, but not air conditioned which could be tough on a very hot day.
Stayed 4 nights in Aug 2023
Response from Lucy on 21 Oct 2023
Dear guest, thank you for taking the time to write this review, we appreciate your feedback. We are so glad you enjoyed your stay and explored our grounds. We are currently going through a refurbishment within the hotel, this is due to be finished by the end of this year. We would love to have you stay with us again and get your feedback on our newly furbished rooms. In regards to the air conditioning, as we are a listed property we are unable to install this. We can provide our guests with large fans to cool down the room on a hot day, if you stay with us again, you can request these with us at reception.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful old main building.
Stayed 1 night in Sep 2023
Response from Lucy on 21 Oct 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

8/10 Good

nicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lewis on 25 Oct 2023
Dear Guest,Thank you for your feedback!

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Lewis on 25 Oct 2023
Dear Guest,Thank you for your feedback!

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Lewis on 25 Oct 2023
Dear Guest,Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay. Friendly helpful staff. Good food.
Stayed 2 nights in Aug 2023
Response from Lucy on 21 Oct 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and dining experience. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lewis on 25 Oct 2023
Dear Guest,Thank you for your feedback!

10/10 Excellent

naz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 2 nights in Aug 2023
Response from Lucy on 21 Oct 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and are recommending us to others. We hope to see you again in the future.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and serene. The staff were all very cordial and accomodating. Overall a wonderful stay.
Stayed 3 nights in Aug 2023
Response from Lucy on 21 Oct 2023
Dear guest, thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay. We take pride in our beautiful location and attentive staff, so thank you for these compliments. We hope to see you again in the future

8/10 Good

Laura-Ann

Stayed 1 night in Aug 2023
Response from Lucy on 7 Nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from Lucy on 21 Oct 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Danny

Stayed 1 night in Aug 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
Lovely Venue - undergoing renovation
Lovely venue. Team really friendly. Bed is clean and very comfortable. The hotel is going through some renovation and updating which is needed. Our room was fine - needs some modernisation (that is underway).
Stayed 2 nights in Aug 2023

10/10 Excellent

Ian

Stayed 1 night in Aug 2023

8/10 Good

Janet

Stayed 1 night in Aug 2023