"I'd always wanted to stay as I'd passed the hotel many times. First, parking -you have to pay. Underground is £25, overground £13.50. Not good. Receptionist helpfully told me to move car from underground to save money. Went to get light lunch on cafe/bar in foyer. Lots of staff milling about but took some time to be served and then wrong sandwich arrived. Also would have expected a decent sized tea pot instead of one that help one and a bit cups. Room was OK, comfy bed, but had to get maintenance to fix the plug plunger for the sink. Would have expected housekeeping to notice this. Then, after I went to bed I tried to adjust the AC but it just kept reverting to "high" so had to call reception at 1.30am to fix it. Fortunately it was fixed remotely. Dined in The Grill. The hotel thoughtfully provide minibuses to get you around the site. Waiting staff were helpful and friendly but I didn't care much for the food - moules mariniere. Strange taste. There was plentiful food at breakfast but it was all s but bland. Overall it was a disappointing stay for a 5 star hotel. I prefer the Vale Resort. Kettle had scale on outside."
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