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Reviews of Campanile Cardiff

3 out of 5
Campanile Cardiff
Caxton Place, Pentwyn, Cardiff, Wales

Reviews

6.8
Rating 10 - Excellent. 60 out of 406 reviews" "
Rating 8 - Good. 137 out of 406 reviews" "
Rating 6 - Okay. 117 out of 406 reviews" "
Rating 4 - Poor. 55 out of 406 reviews" "
Rating 2 - Terrible. 37 out of 406 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Georgina

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Needs updating decor and not have tea and coffee in paper cups
Stayed 1 night in Apr 2022
Response from The Reception Team on 17 Jun 2022
Dear Georgina, Thank you for your review, our hotel integrate social and environmental concerns in our business operations. So by providing recycling paper cup avoid us to use chemical and water and helping to have a positive influence on the world.

6/10 Okay

Debra

Stayed 1 night in May 2022
Response from The Reception Team on 17 Jun 2022
Dear Debra, Thank you for your note.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from The Reception Team on 17 Jun 2022
Dear Tanya, Thank you for your 10/10. :)

8/10 Good

Lauren

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2022
Response from The Reception Team on 25 Apr 2022
Thank you for your great review

10/10 Excellent

Oscar

Stayed 1 night in Mar 2022
Response from The Reception Team on 25 Apr 2022
Dear Oscar, Thank you for your great review

8/10 Good

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
Overall the stay was OK, value for money based on a one night stay. The staff were friendly and helpful. The building itself is tired and in need of updating but based on our experience we would return.
Stayed 1 night in Apr 2022
Response from The Reception Team on 25 Apr 2022
Dear Nick Thank you for your review regarding your recent stay with us.

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely amazing place to stay staff that went above an beyond super comfortable bed and amazing view
Stayed 2 nights in Mar 2022
Response from The Reception Team on 6 Apr 2022
Dear Ashleigh, Thank you for your amazing review regarding your recent stay with us.

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2022
Response from The Reception Team on 31 Mar 2022
Dear Richard, Thank you for your review

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
property exterior shabby, very tired looking, could do with a good lick of paint and repairs to woodwork handrails and fencing. Water pressure in shower was pathetic. Paintwork around doors and frames needed cleaning.
Stayed 1 night in Mar 2022
Response from The Reception Team on 31 Mar 2022
Dear David, Thank you for your review

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fair
Did the job but the whole place is looking tired and needs doing up a bit.
Stayed 1 night in Mar 2022
Response from The Reception Team on 23 Mar 2022
Dear Matthew, Thank you for your review regarding your recent stay with us.

2/10 Terrible

Claire

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
terrble
there was no light bulbs, no kettles provided and rooms dirty... made a complaint for a refund however the hotel have denied any of this so no refund is provided
Stayed 1 night in Mar 2022
Response from The Reception Team on 23 Mar 2022
Dear Claire, Our system show your rooms was cancelled and no charges was made by us for this booking. If you paid on third party we suggest to enter in contact with them.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from The Reception Team on 23 Mar 2022
Dear David Thank you for your recent review regarding your stay with us

10/10 Excellent

Ionut

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from The Reception Team on 23 Mar 2022
Dear Ionut, Thank you to share your positive review regarding your recent stay with us.

4/10 Poor

Elaine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
In terrible need of updating. Bed was comfy though
Stayed 2 nights in Feb 2022
Response from The Reception Team on 23 Mar 2022
Dear Elaine, Thank you for your review

6/10 Okay

Zaneeta

Travelled with family
Liked: Staff & service
You get what you pay for - the room was basic which was expected given the price we paid. Bathroom was unclean with cobwebs in the ceiling corners. Car parking outside the room door was very convienient. However location of hotel to Cardiff City Centre is approx. 20mins. Room had one heater (no central heating) which was basic, considering we went during a storm! Overall, within expectations.
Stayed 1 night in Feb 2022
Response from The Reception Team on 23 Mar 2022
Dear Zaneeta, Thank you for your review

8/10 Good

Jamael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from The Reception Team on 23 Mar 2022
Dear Jamael, Thank you for your great review

10/10 Excellent

Lorraine

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was very convenient on the edge of the city it had a cafe was close M4 junction. Not far to walk from carpark to room Wifi excellent. Comfortable relaxed stay. First choice if working in Cardiff again.
Stayed 1 night in Feb 2022
Response from The Reception Team on 23 Mar 2022
Dear Lorraine, Thank you for your great review regarding your comfortable stay with us

10/10 Excellent

D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it here
The bed was so comfy, very clean in all areas, the bathrooms was spotless and the bath and shower was amazing, looks all new and works perfectly well. There is an electric heater on the wall but extra blankets and pillows are in the wardrobe next to a decent hair dryer.. the breakfast was very very good, plenty on offer, well worth the price. Loved it here and will return again xx
Stayed 2 nights in Feb 2022
Response from The Reception Team on 23 Mar 2022
Dear D, Thank you for your great review regarding your stay with us

8/10 Good

Steve

Travelled with group
Liked: Staff & service
Only stay the one night the staff were friendly and helpful and allowed us to check in early as we were attending a rugby match. The room was clean but it was tired and could do with refurbishment shower was weak.
Stayed 1 night in Feb 2022
Response from The Reception Team on 23 Mar 2022
Dear Steve, Thank you for your review

2/10 Terrible

Rico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from The Reception Team on 10 Feb 2022
Dear Rico, Thank you for taking time to share your review.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay way
Worst hotel..they will switchoff the heaters after you check in ..if yu ask them they will simply say technical problem we cont do anything now..all you eed to do is suffer whole night in the cold. Waste of money.. no service nothing..they are liers too
Stayed 1 night in Jan 2022
Response from The Reception Team on 7 Jan 2022
Dear Guest, We are sorry to read you have a problem with your bedroom heater. All our electric heaters are individually controlled by thermostat, unfortunately people thinking by putting to the heater to the full blast will made the room hotter but all heaters has a safety measure control and will be switch off automatically to cool down on some occasion. On request we have some spare heaters available at the reception but also at your disposition in your room a blanket.

6/10 Okay

Liam

Stayed 2 nights in Dec 2021
Response from The Reception Team on 3 Jan 2022
Dear Liam, Thank you to share your recent experience with us.

2/10 Terrible

Sionna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from The Reception Team on 3 Jan 2022
Dear Sionna, Thank you for taking time to share your review.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple of nights in Cardiff
Booked this hotel for a trip to a car club Christmas dinner nearby, friendly, clean all that you need on a budget.
Stayed 2 nights in Dec 2021
Response from The Reception Team on 3 Jan 2022
Thank you for your great review.

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom
The only thing wrong was the plug didnt fit in the hand basin it was too big
Stayed 1 night in Dec 2021
Response from The Reception Team on 8 Dec 2021
Thank you for your review

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Reception Team on 8 Dec 2021
Thank you for your great review

6/10 Okay

John

Liked: Staff & service
Stayed 4 nights in Oct 2021

6/10 Okay

Lorna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Where do start !!!!!!This hotel is VERY tired and can do with some serious TLC . Had The look and feel of a youth hostel .The member of staff that greeted us was very pleasant . The staff member asked us if we would like breakfast we declined.The car park was challenging and it kept you on your toes with your hill starts ..... The outside of the hotel didn't give us a fluffy feeling . It was at the end off industrial small industrial estate . Our room was very basic . We had an accessible room ,the bed the shower didn't look inviting so we decided to wait until we arrived at our destination. We didn't expect much as we only paid £37 for our 1 night stay . It was somewhere to rest our head while we broke our journey to our holiday and see in a convenient place to see our son and his family. Our son and daughter in law said"we wondered who would stay at a place like that ....
Stayed 1 night in Oct 2021
Response from The Reception Team on 8 Dec 2021
Dear Guest, Thank you for your review, just to remember we clearly mentioned that our car park is on the slope and we are only a 2 stars economical hotel.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from The Reception Team on 8 Dec 2021
Thank you for your good score

8/10 Good

russell

Business traveller
Liked: Cleanliness, staff & service
Under pressure
The water pressure was so very low it took forever to run a bath!! After being on a 16 storey roof all day a hot bath was really called for, but took ages to fill
Stayed 2 nights in Aug 2021
Response from The Reception Team on 8 Dec 2021
Thank you for your review

4/10 Poor

NIGEL

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT GO THERE
ARROGRANT FRENCH OWNER . I ARRIVED AT 13,50 AND ASKED IF MY ROOM WAS READY ,HE REPLIED 'CHECK IN IS FROM 14.00.' I ASKED HIM AGAIN ABOUT MY ROOM AND ALL HE KEPT SAYING WAS CHECK IN FROM 2PM.THE NOISE FROM THE OTHER ROOMS WAS INTOLRABLE. SMOKING WAS ALOUD OUTSIDE THE ROOMS BUT ALL THE STALE SMOKE CAME IN BECAUSE ASHTRAY JUST OUTSIDE DOOR. WASTE BINS WERE CONTINUALY OVERFLOWING. THERE WAS NO SAFTEY HAND RAIL TO HELP GETTING OUT THE SHOWER WHICH WAS OVER THE TINY BATH.AN ACCIDENT JUST WAITING TO HAPPEN.!!NO ROOM CENTRE LIGHT.JUST 2 SMALL LIGHTS NEAR BED. THE MATTERESS WAS WORN OUT.SPRINGS PROTRUDING , IN FACT HAD CAME AWAY WITH BRUISES BOTH ON MY LEGS AND BODY .IT WAS ADVERTISED WITH A RESTUARANT BUT NO MEALS AVAILABLE. WAS TOLD THERE IS A PUB JUST UP THE HILL.
Stayed 4 nights in Sep 2021
Response from The Reception Team on 8 Dec 2021
Dear Guest, Thank you for your review, Firstly sorry regarding your issues during your stay, we may remember you due to the Covid situation in Wales our hotel chain and the local authorities have implemented some rules for your and our staff safety. Like check in from 2pm by example, we also offer limited services with our F&B department but we are able to offer alternative.

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basic hotel needs a lick of paint or something but dtaff was lovely. Room is a standard room oaky beds
Stayed 3 nights in Aug 2021
Response from The Reception Team on 8 Dec 2021
Thank you for your review

4/10 Poor

rosemary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not up to the French standard of Campaniles! The blocks were rundown, rust showing,needs a serious overhaul. The window handle came off in my hand, the room smelled, the toilet cistern had a problem filling up. In fact the hotel should have paid us to stay there. Unfortunately we had already paid up front something we’ll have to think about it the future ! Plus they still advertise evening meals which isn’t true
Stayed 4 nights in Jul 2021
Response from The Reception Team on 8 Dec 2021
Dear Guest, Thank you for your review and sorry to read we are not meet your expectations. We have share your remarks with the relevant team. Unfortunately due to the covid situation in Wales we have to suspend or limit certain of our services.

10/10 Excellent

Mrs D R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel.
This hotel is very good value for money. We were made welcome at the reception and there were plenty of spaces for parking. As the hotel is away from the road, it was very quiet at night. It is also not too far from the Brecon Beacons.
Stayed 3 nights in Jul 2021
Response from The Reception Team on 8 Dec 2021
~Thank you for your great review

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from The Reception Team on 8 Dec 2021
Thank you for your great score

6/10 Okay

S

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Tucked away behind Lidl and an small industrial estate on a steep slope. Clearly a very old building and in need of an update but effort to ensure it was clean was clear. For the price, it had all the essentials -but you wouldn't want to have to spend time in the room - ideal as a place to crash overnight. Clean comfy bed, clean towels and adequate shower and bathroom. Negative was that the TV didn't work - signal from satellite was mostly scrambled) Positives were excellent free wifi, very quiet (in the pandemic), friendly helpful staff and terrific freshly cooked English breakfast.
Stayed 2 nights in Jul 2021

2/10 Terrible

Sean

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel
Worst hotel ive stopped at and i travel for work not enough water pressure for a shower and if you want to wait hours for bath to fill
Stayed 1 night in Jul 2021
Response from The Reception Team on 8 Dec 2021
Dear Guest, Thank you for your review it's happen sometime the pressure is low due to a high demand of water but also our shower head have the facilities to adjust the pressure of the water on different position just by turn in the grey part.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL ACCOMADATION
would not recommend this hotel to anyone.The rooms were disgusting states tea/coffee facilities but were none. paid for breakfast(full £12) to be told they were not doing food and was offered a box of cereal.If anyone has watched Heidi Hi with the little chalets these were 10 times worse would NEVER GO THERE AGAIN
Stayed 2 nights in Jul 2021
Response from The Reception Team on 8 Dec 2021
Dear guests, Sorry to read you were not statify with our services. We invite all guests to informed us during their stay of any issues with their room cleaning, our team work under an extrem pressure but we are more than happy to correct the issues during your stay and not after. Due to the Covid situation we have to alter some of our services but a sign is display to inform you some are available at the reception like our courtesy tray. You booked a continental buffet only which offer you not only a cereals but yoghurt, pastry, bread, fruit salad and unlimited selection of hot drinks and juices, you could update for an English breakfast in extra.

8/10 Good

Jeremy

Business traveller
Liked: Staff & service, room comfort
Lovely Breakfast, hotel needs an upgarade.
I can see it was once a lovely hotel but it is a little dated now in my view and needs an upgrade. It was in an ideal location for me, the staff were polite and the breakfast was lovely. The shower in the morning was a bit of a trickle not so much a power shower more like a light sprinkle. There are balconies and people were smoking and I had my window open due to it being hot so cigarette smoke in my room and plus when you leave your room you are walking past smokers anyway it was fine.
Stayed 1 night in Jun 2021
Response from Cardiff Campanile Hotel Team on 4 Jul 2021
Dear Jeremy, Thank you for taking your time to leave us feedback on your stay, we apologise about issues of smokers around and next to your room, next time we can allocate a more suitable room for you. Just drop us a message after your booking and we are always happy to meet our guest's needs. See you again soon Sincerely Cardiff Campanile Hotel team

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, room comfort
Just made it on time!
I booked through trivago on the day as my delivery pattern had changed. Was unaware of the 11 pm cut off for check in so had to reroute to check in on time. Maybe this should be more prominent in the booking process and not hidden in the t&c.
Stayed 1 night in Jun 2021
Response from The Reception Team on 8 Dec 2021
Dear Guest, Thank you for your review and remark but unfortunately we haven't the control of certain website and some important information can just go in the T&C which it's important to read both!

4/10 Poor

Verified traveller

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Room smelled, no hand towel. Only one pillow and not real cups for tea in room. Will not b staying here again! Over priced dump.
Stayed 1 night in Aug 2020
Response from management on 24 Aug 2020
We're sorry that you were not happy with your stay and that you will not BE staying here again, Regards

10/10 Excellent

olivia, london

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for pets. Staff was helpful nd friendly. Our room ws clean and parking was good.
Stayed 1 night in Aug 2020
Response from management on 24 Aug 2020
Dear Olivia, We are very happy to see that you found our staff friendly and our rooms to be clean, we can't wait to welcome you again soon, Best regards, Management

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from management on 24 Aug 2020
Thank you for the review.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Campanile Cardiff on 22 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DSS Guests staying here
The hotel is being used to house either DSS people and/or refugees. That’s fine, but the management shouldn’t let rooms to hotel guests as well. The atmosphere was intimidating with large numbers of people crowding the reception/bar area. Many were on the balcony’s outside the room talking loudly and smoking late in to the night. Poor visit. I won’t be returning.
Stayed 1 night in Jan 2020

6/10 Okay

Andrew, Liverpool

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Nothing special about the hotel. Rooms where clean but basic. It done us for 2 nights.
Stayed 2 nights in Jan 2020
Response from The Reception Team on 24 Jan 2020
Dear Andrew, Thank you for your review.

4/10 Poor

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendlly, kind and helpful. Not impressed with the courtesy of top management.
Stayed 2 nights in Dec 2019
Response from The Reception Team on 23 Dec 2019
Dear Guest, Thank you for taking the time to leave you review.

2/10 Terrible

Ausman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay in a hotel
Could not sleep all my body started to itch had to sleep somewhere else.and the guy at counter was very rude his reply when i told him was only if it was true.
Stayed 1 night in Dec 2019
Response from The Reception team on 23 Dec 2019
Dear Guest, Thank you for taking time to leave your review, you mentioned to our team you have been bites by bed bugs! Our team member ask you where have you been bite and if you can show us some bites evidence? You refuse to show us and then our team member replied to you, it will be hard to believe you.

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a good clean/refurbishment/updating
The hotel is very much in need of a revamp, carpets in rooms are dirty beyond what vacuuming can do, they need cleaning or changing. The bathroom, tiles are going to fall off the wall soon, the tikes are actually loose and the grout has cracked and is yellow. Sealant around bath has black mold. The room is exposed to the nearby room noise and I woke at around 4am each morning. Due to the noise. I had window closed and shutter on outside down tight. Breakfast was good, but evening meals were mixed. i had an excellent pie, but a creamy mushroom starter was nothing like menu photos or indeed the same meal I have had in another campanile hotel. Staff were very helpful. I wouldn't stay again though.
Stayed 3 nights in Nov 2019
Response from The Reception Team on 17 Dec 2019
Dear Guest, Thank you for taking the time to leave your review regarding your recent stay with us.

4/10 Poor

David

Business traveller
Disliked: Property conditions & facilities
Needs updating
In urgent need of a revamp. 1970’s motel. Many better hotels around at this price level. Receptionist was polite, room was clean, just looked awful.
Stayed 1 night in Oct 2019