Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Villa Marina Capri Hotel & Spa

5 out of 5
Villa Marina Capri Hotel & Spa
Via Provinciale Marina Grande 191, Capri, NA

Reviews

8.8

Excellent

Rating 10 - Excellent. 118 out of 178 reviews" "
Rating 8 - Good. 32 out of 178 reviews" "
Rating 6 - Okay. 11 out of 178 reviews" "
Rating 4 - Poor. 10 out of 178 reviews" "
Rating 2 - Terrible. 7 out of 178 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with fantastic staff
Stayed 2 nights in Oct 2023
Response from GM on 12 Oct 2023
Dear Mrs Anna, thank you so much for your kind review.We will share it with all our Team.Looking forwards to have the great pleasure to welcome you back soon,Best Regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Everything single thing was exceptional.
Stayed 2 nights in Oct 2023
Response from GM on 8 Oct 2023
Grazie mille!We are glad to know that you enjoyed your time with us.We can't wait to welcome you soon!

10/10 Excellent

Gabby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked our stay here on a whim after deciding to visit Capri during our trip to Italy. The staff were great--knowledgeable, friendly, and helpful. Check in and check out were seamless and the hotel itself is gorgeous. We would absolutely stay here again!
Stayed 1 night in Sep 2023
Response from GM on 3 Oct 2023
Dear Mr Vinci,what a big pleasure reading this review!Thank you for sharing the experience at our Caprese Home, we will share it with all our Team.We can't wait to welcome you in the nearest future and enjoy again unforgettable moments.Best Regards

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Marina Capri is a stunning Hotel and the staff are absolutely lovely and friendly. The Hotel facilities are immaculate and the Restaurant was beautiful. Plus breakfast in the garden was magic. The Hotel drivers picked us up and dropped us off as required. We had a wonderful stay in Capri thanks to Villa Marina.
Stayed 4 nights in Aug 2023
Response from GM on 1 Oct 2023
Dear Mr Gray,We are really pleased to read this nice review and we will share it will all our Team.The most important thing for us is make your stay unforgettable in Capri and at our Caprese Home.We can't wait to welcome you back soon!Best Regards

8/10 Good

jimena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property close to the port
Stayed 2 nights in Jul 2023
Response from Guest relation on 9 Jul 2023
Grazie millle! We really hope to see you soon and welcome you back at our Villa Marina Capri

8/10 Good

Hisham, Riyadh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from GM on 28 Jun 2023
Grazie mille!We hope to see you next time at our Caprese Home.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place. Very warm and kind people. Perfect area of Capri.
Stayed 2 nights in May 2023
Response from GM on 6 Jun 2023
Grazie mille Mrs Theresa!We really hope to welcome you soon at our Caprese home.Best Regards

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Easy access to market, hotel staff very friendly and made accommodations easy for us. The room was a bit small and seems cramped but overall a great hotel!
Stayed 3 nights in Oct 2022

10/10 Excellent

steven

Stayed 3 nights in Aug 2022

4/10 Poor

Pedro

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
A localização do Hotel é muito ruim. Não há nada próximo (onde se possa ir a pé) e, embora o Hotel disponibilize um serviço de motorista, tanto os trajetos quanto os horários são limitados (apenas entre o Hotel e a Marina e entre o Hotel e o Centro de Capri, e até às 22h45min.) Havia uma igreja próxima ao nosso quarto, cujos sinos começavam a bater cedíssimo. Não foi uma boa experiência. Em se tratando de um hotel cobrando 1,4 mil Euros de diária, com uma localização que depende tanto de carro e táxi, há muitas opções melhores em Anacapri. Sugiro ampliar o serviço de transportes e melhorar - bastante - o concierge.
Stayed 2 nights in Aug 2022

4/10 Poor

Pedro

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is very good, but overpriced. It is in a bad location (nothing is walking distance). We had to call taxis for almost everything (spending around 70 Euros per day). They have a driver available, but whose services are limited (only to the Marina and City Centre, and until 10:45 PM). Improving this service would certainly make a huge difference.
Stayed 1 night in Aug 2022

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at villa Marina were amazing!! Always making sure our needs were met and surpassed all of our expectations. Would stay here again!
Stayed 2 nights in Jun 2022

10/10 Excellent

Gina, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, friendly staff and great service! I would stay here again for sure!
Stayed 2 nights in Sep 2021

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

4/10 Poor

Sergio, Boca Raton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful spot in Capri but the property is totally outdated . Old smelly bathrooms . The furniture is old .The indoor dining is bad because the place smells bad . The gardens are beautiful .
Stayed 2 nights in Sep 2021

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing in every sense! From before we arrived they made sure they contacted me to arrange a pickup from the port. They were very accommodating at check in and gave us an upgrade to our room. They then made nice recommendations for the night and did the booking. When we wanted to check out they booked the ferry for us and provided transport to the town until our ferry time. Then picked us up back with our luggage. What a hotel!
Stayed 1 night in Aug 2021
Response from Antonio Desiderio on 3 Sept 2021
Dear Guest, I cannot do anything but thank you for such an amazing review. Knowing that we succeeded in making you feel comfortable. We are so very happy that you loved the quality of our service and the proficiency of our staff. Please, consider Villa Marina as a home where can go back anytime you want. Kindest regards, Antonio Desiderio Director of Sales & Marketing

4/10 Poor

Gabriella

Stayed 1 night in Aug 2021

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a mix up with our reservation where they thought our daughter was one not 9 so initially they asked for 150 euros extra. Not sure if it was Hotels.com fault or the hotel but it slightly ruined the start of the holiday. The hotel provided us with an upgrade and we also paid extra for a better room and although expensive I would not fault the hotel or the staff after that. Breakfast was amazing the pool on the small side but that is Capri for you. Fantastic shuttle service and the staff go above and beyond
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Antonio Desiderio on 15 Nov 2019
Dear Guest, thank you very much for your review. Hope you may want to come back soon and stay with us!!!

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019
Response from Antonio Desiderio on 15 Nov 2019
Dear Guest, thank you very much for your great review. I hope you may want to come back soon!!!

10/10 Excellent

Keri, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, helpful and friendly staff, wonderful food, fantastic shuttle service, and peaceful setting.
Stayed 1 night in Sep 2019
Response from Antonio Desiderio on 15 Nov 2019
Dear Keri, thank you very much for your kind words. I do hope you may want to come back soon and spend your holidays at Villa Marina Capri Hotel & SPA

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 5 nights in Sep 2019
Response from Antonio Desiderio on 15 Nov 2019
Dear Guest, thank you very much for your review. I do hope you may want to come back soon and spend your holidays at our hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by all staff, especially mgmt. Great location and amenities. Would definitely go back and stay there again.
Stayed 2 nights in Sep 2019

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Disappointing 5 star hotel stay
In room amenities and water was never replaced during our 4 night stay. The shuttle that has a set schedule switched times despite us calling in advance to schedule leaving us with no option but to pay for a taxi. The shuttle always arrived late and left late despite scheduling in advance. Overall this is not a 5 star hotel. I would give it 3 stars at best.
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is not a 5 star hotel ... we were on honeymoon and my husband ordered champagne on arrival which they forgot and when reminded did nothing about. There were some staff who were lovely but the communication is poor especially around the shuttle service which is so hit and miss we were often left stranded. We paid over 1.000 euros per night and there was no water in the room ... that was an extra 7 euros !!!! Plus if you wanted eggs for breakfast that was an extra 9 euros. We were served lunch without any bread, the orange juice was watered down at least once whilst we were there. All in all this hotel is ridiculously overpriced and would pass as 3 star in the UK !! I would strongly advise against staying here.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from the Management on 21 Aug 2019
Dear guest, than you very much for your feedback. I do hope you may want to come back soon in the future.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome. They made sure everything was perfect. I will definitely be back. I highly recommend this hotel.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All was nice, thank you for a wonderful vacation in Italy
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff was not attentive. We were ignored and not given our complimentary drink and massage. When confronted they tried to turn it around on us. Not enough staff at desk. Our arranged ride from marina to the hotel was not waiting for us and left us waiting 20 minutes for pickup.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay! Staff are very caring & attentive. In great proximity to the Marina Grande but a bit further from the center of Capri. Only disappointment was that the spa facilities are not included in the room fee & the spa access is an additional cost.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would suggest in off season the spa & steam can be used free of charge for guests. Also BREAKFAST needs some inspiring. Not very inspiring. Could get even have Toast. But Hotel is lovely. Very very nice.
Stayed 3 nights in Apr 2019

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff but no AC this time of year. Overall really great people and a great breakfast.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views and restaurant. Lots of TLC. Concierge Giuseppe made our trip fantastic.
Stayed 1 night in Sep 2018

8/10 Good

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As soon as we were picked up at the Marina, we knew we chose the right place. The team makes you feel so special that it adds to the beauty that is Capri. The property is gorgeous and the restaurant is top notch. But, without a doubt, the team that works there is world-class! I will be returning in 2019.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Luxury with horrible service!
You check in, greeted warmly with a smile and a welcome drink. The grounds are breathtaking- you sit down with your drink after seeing your lovely room and would like to order something to eat by the pool or restaurant. You realize your alone. All alone! Where is al the staff at this “ luxury” hotel? Gone. Once we found a waiter he looked dazed and confused. Slowly took our order, and tben disapeared again . When we needed something we had to go ourselves into the kitchen just to find him sitting down - zoned out. I referred room service - ate on my beautiful balcony.. that night as I went out I told the front desk to please have room cleaned since we had food on the patio. Next morning, I go outside to have my coffee and I see all the old food service still out- ants everywhere! Top it off, I order in more coffee... the server brings to the the same outside table I’m sitting at and proceeds to leave the peanuts on the table and leftovers , ants everywhere and just walks out. After charging me £16 for a tiny cup of coffee! The hotel “ car”- let me just say this- out friends staying at the quaint boutique hotel to the left of us- had non stop service with a smile.. and a Mercedes car to take them around. We had a battery operated “bike/car”. So sad how much more we paid and got horrible service. Apparently since I’ve mentioned our hotel name locally it’s knows as beautiful with poor service. So I’m here now to spread what the locals now... poor service for high price!
Stayed 2 nights in Jul 2018

10/10 Excellent

Jessica, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near marina, and close to town. Free shuttle also great. Staff was amazing. Restaurant for dinner had amazing views, although food was OK. Very nice grounds with planting’s and flowers everywhere you look. Would stay there again!
Stayed 4 nights in Jun 2018

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven!
Great service Lovely setting
Stayed 2 nights in Jun 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Staff Make for Relaxing Stay
Very pleasant stay at Villa Marina. Good location with great views within easy walking distance to the main harbor and a short ride to Capri or longer walk if you are up for it. Room was very clean with good amenities. Staff was very gracious and helpful in making or changing reservations. Great communication to facilitate pick up at the harbor upon arrival. Restaurant was also very nice and worth trying if you have time. No irons in room so prepare for a charge if you need clothes pressed. Also a tendency to recommend higher priced boat excursions when you can do better dealing directly with boat owners at the harbor.
Stayed 5 nights in May 2018

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in Capri
My friend and I stayed here for 2 nights in May. Sadly the weather was awful so we didn't get to enjoy the pool or outside restaurant or the patio area outside our room. However the hotel was lovely. Great touches like biscuits with the turn down service, your slippers by your bed, a free shuttle to the port and Capri and such helpful and friendly staff. Really comfortable beds too and a lovely large bedroom / bathroom and amazing shower. Would definitely recommend and would return without doubt. Best hotel of our trip.
Response from Maurizio Vaccarella on 29 May 2018
Dear Ellie, thank you for your kind review. I am very glad to read thaht you enjoyed your stay here at Villa Marina Capri Hotel & SPA. I truly hope to welcome you back in the near future. Warmest regards, Maurizio Vaccarella | General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the time of our lives. The villa was beautiful and the staff were superb throughout our stay.
Stayed 3 nights in Oct 2017
Dear Guests, thank you for staying with us and for your feedback. We are very pleased your expectations have been satisfied,we love what we do and our aim is to make the guests' stay unforgettable. We really hope to have the pleasure to welcoming you again to Villa Marina Capri. best regards Gina Cacace-Director of S&M

10/10 Excellent

nat, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view ever!
From the moment Daria greeted us at the front door until she said goodbye three days later, we had the best time of our two weeks in Italy! Congratulations to the staff there for such a fine experience
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
We loved Villa Marina Capri Hotel & Spa, it was relaxing and had great views. The staff were wonderful.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location , staff are fantastic,the shuttle bus makes it work brilliantly, great stunning views
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best place on Capri
I can't say enough good things about Villa Marina. From the staff to the facilities to the location, you cannot do better. My family cannot wait to go back. We travel to many good hotels but they are in the highest level. I am not one to write about stays but I have to tell a story. Carolina who works for the Villa called me after we had checked out and headed to Positano. My wife left a substantial amount of jewelry. Carolina called me and within 2 hours had all of it delivered to us. They would NOT allow us to pay for the delivery charges. Apart from this act, they couldn't have been nicer during our stay. We will return to the Villa and you should to.
Stayed 2 nights in Aug 2017