Superior Apartment | Terrace/patio

Reviews of Sunstays Lagoon Beach

4 out of 5
Sunstays Lagoon Beach
Lagoon Gate Drive, Milnerton, Cape Town, Western Cape

Reviews

8.2

Very good

Rating 10 - Excellent. 53 out of 138 reviews" "
Rating 8 - Good. 55 out of 138 reviews" "
Rating 6 - Okay. 20 out of 138 reviews" "
Rating 4 - Poor. 3 out of 138 reviews" "
Rating 2 - Terrible. 7 out of 138 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Brenda

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not up to our expectations
We stayed in the apartment part of the hotel, which was a long walk from the hotel itself along long corridors. Reception was poor on arrival, no WiFi connection in the apartment only in the hotel bar. A bit sad and improved cleaning of patio would help
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 13 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
It is right on the beach, great views of the ocean, Table Mountain, MyCity bus stop close by, good response to needs before arrival and during our stay
Stayed 6 nights in Aug 2018
Response from A on 4 Sept 2018
Dear Guest Thank you for your feedback. Regards Alice

10/10 Excellent

JANET, Gloucestershire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious self catering apartment with.great sea vi
We stayed in apartment 220 which had fantastic sea views from the lounge and the Double bedroom.
Stayed 1 night in Jul 2018
Response from Alice on 2 Aug 2018
Thank you for staying with us.We appreciate your feedback!

6/10 Okay

Tony

Liked: Room comfort
Disliked: Cleanliness, staff & service
Frustrating stay..
No Sunstays branding either inside or outside the hotel. This made finding the right building and receptionist very slow. They did mail me asking me to warn them of my arrival but I did not pick up that mail. The reception looks nothing like the photo on hotels.com The room are as advertised The pools were shut due to the water shortage The hotel facilities were not all available to us. We couldn't use the gym for example. I found this frustrating It is a big site. A map would have helped. Staff not particularly helpful. Underground parking good
Stayed 3 nights in Jul 2018
Response from Alice on 5 Aug 2018
We will address this directly

8/10 Good

MRJF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the Beach in Cape Town
Hotel looks ordinary upon arrival and reception area is quite odd but the room was spacious and was right on the beach- I mean on th beach!
Response from Salome on 17 Apr 2018
Good day Thank you for your comment. We are glad that you found the apartment spacious. Kind regards Salome

10/10 Excellent

anthony , cape town lagoon beech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel right on the beech
This hotel had every thing bars resturrants near by golf club shopping mall bus to Cape Town city center and water front nice happy staff I will be back here again
Stayed 14 nights in Jan 2018
Response from Salome on 17 Apr 2018
Dear Anthony Thank you for your positive review. We look forward to welcoming you back to Sunstays. Kind regards Salome

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Good location, but condition of the apartment was not up to standard in this proce category; staff responded to complaints poorly. We were told that there were three pools, but they were difficult to find. When we finally reached the hotel, we were requested to pay a deposit of R200 for the towels, which we of course did not have with us (walking around in swimming outfit). The attitude of the receptionist did not show any customer friendlyness, and we finally gave up. I would not recommend this apartment.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views
Fantastic location - Our apartment was right on the beach with beautiful views of the mountains and ocean The apartment was close to the city, canal walk and other attractions, very well situated to explore Cape Town and surrounds The apartment was clean and well equipped and we had a very comfortable stay
Stayed 6 nights in Nov 2017
Response from Salome on 30 Jan 2018
Good day Thank you for your feedback. We are pleased that you enjoyed your stay! Kind regards The Sunstays Team

8/10 Good

Peter , Scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Location was great - right on the beach
dissapointed on the service level i received - as i paid for wifi but over the 3 nights stay - this was not working. i raised this each day with reception and it was it will be fixed, but at the end of the stay no joy. i raised this on departure and i was offered the contact details of the IT service provider - why ?? i wanted some compensation in cost as i had paid for wifi in the price of the stay.
Stayed 2 nights in Oct 2017
Response from Salome on 30 Nov 2017
Dear Peter Thank you for your feedback. We apologise for the poor service you received. As from your comment, it is clear that our staff didn't attend to your concerns about WiFi in an efficient manner. We are working on a permanent solution to make the WiFi better. Warm regards The Sunstays Team

10/10 Excellent

Eric, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!!! Very beautiful
Awesome view of Table Mountain. Staff is amazing.
Stayed 7 nights in Sep 2017
Response from Salome on 30 Nov 2017
Dear Eric Thank you for your review. We are pleased that you enjoyed your stay with us. Warm Regards The Sunstays Team

6/10 Okay

Phil, Memphis TN

Will visit again
Only complaint, the dryer in the apartment would not work.
Stayed 6 nights in Sep 2017

8/10 Good

Milhouse412, Winnipeg, MB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location on the beach.
View from our room was the beach. Free shuttle available to take you to the Victoria and Alfred Water Front. Lounge and restaurant in the attached hotel. Travel coordinator there too.
Stayed 3 nights in Aug 2017
Response from Salome on 21 Aug 2017
Dear guest Thank you for your feedback - we are pleased that you enjoyed your stay. We are continuously working to try and improve our WiFi service. Kind regards Salome

10/10 Excellent

Mindy, Pataskala, Ohio USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two bedroom apartment had lots of room and 2 bathrooms were convenient. We had a great view from our balcony. It was in a good location. Thai restaurant within walking distance. Easy pick up and drop off location for Uber drivers. Easy to get to City Centre and all other sight seeing locations.
Stayed 11 nights in Jul 2017
Response from Salome on 31 Jul 2017
Thank you for your feedback. We are happy that you had an enjoyable stay!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linda from California
Staff were excellent and friendly. Apartment was convenient to beach and central Cape Town. Free garage parking helpful. Washer/dryer made laundry easy. Like home away from home
Stayed 23 nights in Jun 2017
Dear Linda Thank you for your feedback. We hope to welcome you back to Sunstays some time in the future!

10/10 Excellent

Audrey, gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Thanks had a lovely stay. Close to where you wantto be
Response from Sunstays Team on 29 Jun 2017
Dear Audrey Thank you for your feedback. We are pleased you enjoyed your stay.

8/10 Good

Junae Diamond

Liked: Cleanliness, staff & service, room comfort
Nice Beach Apartment!
This hotel is literally on the beach, which is lovely! It was wonderful to wake up to the gorgeous African sunrise and to fall asleep to the beautiful African sunset. Upon booking, I was not aware that there were two different hotels at the same location. Our location could use updating, for our apartment did not have air conditioning, the Wifi service was very bad & the front door of our apartment had trouble closing. Overall though, the apartment was spacious, comfortable and clean. I spent a lovely afternoon at the spa at the hotel and had one of the best massages I have ever had! The restaurants on the premises are good as well and the ocean and mountain views are breathtaking!

10/10 Excellent

Desire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Awesome view. Lovely colors used for decor

8/10 Good

mandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service at the Sunstays apartments
My stay at Sunstays was amazing . Rate will be 100%.Unfortunately the hotel staff wasn't welcoming and service at the bar was'nt very friendly and they attitude didn't make me feel welcome at first

10/10 Excellent

Virginia, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Walk on the beach
View from room

8/10 Good

Lourdes, Washington DC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location and price
We were 3 adults and a child (4) during this trip, we decided to rent a car to move around. I will start with the things I liked. 1) Really good location when you have a car, near everything, even the cheap supermarkets. 2) Self catering, the kitchen was good for those days we wanted to finish left overs from the awesome restaurants and we even had a supermarket walking distance to get more food (the area around supermarket was kind of iffy) ; 3) Access to the beach, and you could go for walks and for my kid enjoy the sand. Clean area around it, even though it was relatively close to the port. 4) Spacious apartment, basically for sleeping and having breakfast in our case. The things I disliked 1) My husband lost his passport, we do not know whether it was in the hotel or outside, but we did try to call from the airport on our way to Joburg. The first manager did not even want to go and look to see if the document was in the room. The second manager at least asked someone, or so he said he did. I emailed the reservation person, she never even replied to me. I was hoping for more empathy at least. 2) Internet. horrible! They said they had but it was not working most of the time. We did not think of getting a data plan, so we had to struggle to get just whatsapp every now and then. I wanted to use it to plan better. 3) We asked for a cot for our son (he did not want to sleep without us) they did not have anything but a baby bed, they also sell adapters, very expensive!.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Larry, Atlanta

Liked: Staff & service, property conditions & facilities, room comfort
Needs a little improvement
The shower had lots of mold on the tile.

8/10 Good

Malehola, Our new home

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful with my family, we found ourselves a new home in Cape Town, will definitely go back on our next visit to Cape Town, my kids loves it

8/10 Good

Gary, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable location for business travel
comfortable stay while on business, great to have the beach and panorama of the mountain to relax over after hours

10/10 Excellent

ReinL

Liked: Cleanliness, staff & service, room comfort
Quiet nice place
Good location: close to the Cape Town at the beach, quiet place, safe and comfortable.

8/10 Good

Leana, Pretoria

Liked: Room comfort
Convenient but not for the neatfreak
The hotel is centrally located. View is amazing. Room itself is well kept, however corridors are neglected and often not cleaned. Daily cleaning was not done properly in room. Bathroom in reception is disgusting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal family location - staff very co-operative
We had a very enjoyable stay with our family in four of the apartments. Two of the families have very young children and cots were provided. Don't know if we will get back, but we could recommend this location to others. It was great!

8/10 Good

Carol, Coolum Beach Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in ideal surroundings
We had a very enjoyable stay. The staff were very helpful and co-operative. We had several children and they were welcomed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Accommodation is well situated. Reception was very efficient and had everything ready for me when I got there. Secure parking with easy access to reception area. Apartment needs minor attention such as dripping bath tap and loose door-handles by bedrooms. It is easy to forget the small things as we enjoyed our stay thoroughly in Cape Town. Will return to Sunstays Lagoon Beach again soon.

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ricardo, Simi Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family get away
The place was excellent and server our needs perfectly. I truly enjoyed the comfort of an apartment for my family and the service provided was top notch.

10/10 Excellent

prem singh

Liked: Cleanliness, room comfort
Great time with family
Honestly one of the best locations in Cape Town and the view to beach from room was amazing. Enjoyed the calmness of early morning breeze right in the room. The hotel is clean and staff is helpful. Maybe a few more of staff members can be helpful. The rooms are spacious and clean and showers and bathtubs are very well maintained. The room service could do better honestly which as the only dab on the overall experience there. We stayed in a frontline apt and the kitchen was well stocked with all utensils needed for normal cooking when at home. The place is away from the traffic and yet close to shops which one needs for buying basic amenities. Overall the place is value for money and I would love to come again anytime.

6/10 Okay

rasheed l.

Liked: Cleanliness, staff & service
Uncontrolled noise level a bother
The location to V& A Waterfont is good but party noise late into the night in the complex is not good for a quiet stay if that is what your expect !! The management informed they have no control over the noise level but the Municipality or Police . Is it not a managed Holliday apartment with its set of rules? Absence of washing machine/dryer also below expectation.

6/10 Okay

Ray

Disliked: Property conditions & facilities

10/10 Excellent

Duduzile, Mbabane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family holiday
We had a great stay at Sunstay. We enjoyed the rooms and the view and access to the beach. Will definately recommend it

4/10 Poor

Mpume

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

MuirFam, Durban

Liked: Cleanliness, staff & service, room comfort
Excellent value for money, great location
It was a pleasure staying at Sunstays Lagoon Beach. The value for money cannot be beaten, the view was wonderful and the apartment was spacious and comfortable. Overall great value for money. We will definitely be back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to the beach
Great place to stay in easy reach of cape town, but far enough out to be peaceful and quiet. Spectacular views of table mountain from the beach, especially at sunset. Great value spacious apartment, with nice sea views

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great Location
Free wifi in room never worked and room servicing was very late in the afternoon but otherwise very nice spacious unit . Hotel in good location to get anywhere in cape town area. Close to beach and golf courses

8/10 Good

Stephn, England

Liked: Staff & service, room comfort
Great location
Excellent location and friendly service fully stocked for self catering perfect for my family,s needs made a stay away from home seamless and great

8/10 Good

Naz, jhb

Liked: Cleanliness
Good hotel location on the beach. Close to the city. Rooms bit small. Beds were ok. Ensuite had no shower but only a bath. No modern type tv in lounge and none in main bedroom. On the whole hotel was quite good value.

8/10 Good

Gustavo, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, spacious apartments
We stayed in one of the self-catering apartments. It looked brand-new, with a fully operational kitchen, comfortable living room and two separate double bedrooms (one a suite), plus a common bathroom. Suite had a nice bathtub too. Helpful staff, covered secured parking, good airport shuttle service (for a fee). No services or good restaurants in the immediate area - a rental car is a must. The view of Table Mountain from the beachfront right in front of the property is breathtaking, especially at sunset. A bit far from downtown (about 10 minutes by car), but worthy for the comfort of accommodation. Although right on the beach, this is not a "beach holiday" property, mainly because the water of the Atlantic is so cold down there. It was also very windy when we stayed. Overall a very convenient and comfortable base to explore the city.

10/10 Excellent

Tamas, Budapest, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jonathan, Centurion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and spacious
I love staying in Lagoon Beach Apartments. Lots of space and centrally located. A favourite find!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Ronald Wine Sfc,USA,Ret, Afghanistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
The stay at this location was excellent ocean view big waves. Staff greeted my family with open arms. Answer all my question, and help me plan my day. Right on the beach and yes you can dine. House service kept the apartment clean, and wash dishes. Spoil the wife and girls.Transportation punctual. Grocery stores. I highly recommend getting the apartment over the hotel area. Malls and a weekend flea market close to this location. You can even catch the local bus. You get more than you pay for at this low price.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wake up to the view of the Table Mountain!
We stayed in the apartment complex, more to the back of the actual hotel, with a partial ocean view, but it was fantastic! I would grab a cup of coffee, and see the sunrise every morning. It is such a beautiful location! Right on the beach! Full kitchen, with Washer, Dryer , everything that you need to make your self a meal, 2 bedrooms, 2 bathrooms, balcony! Just perfect. They also have a shuttle service that's always available, also do the tours with them! Very Friendly stuff, very knowledgeable, and not as expensive as other places:) I absolutely loved this location, the apartment was perfect, as we traveled with my mom. Nice size living room, with dining table- just perfect for us!
View from the hotel terrace before the sunrise!
at sunrise

8/10 Good

Sandie, Suffolk,U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing apartments, great location.
A room with only the beach between you and the sea must be everyones ideal holiday, with all you basic needs at hand. The staff were very efficient and answered all queries for a very enjoyable 3 week stay. Hopefully coming back for a month next year. Stayed from 28/1/13 until 17/2/13.

8/10 Good

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definetly recommend Sunstay beach beach hotel to friends and family. We had a pleasant and comfortable stay and most importantly we were central to all the the cities highlights and entertainment.